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Summary of reviewsSEL Lodge - Aventura y Descanso is highly regarded for its serene and accessible location in Cajón del Maipo, blending the natural beauty of the Chilean mountains with convenient proximity to Santiago and local attractions. Guests appreciate the tranquil surroundings, lush gardens and spacious terrains perfect for relaxation and exploration. Although the distance between the parking lot and rooms is noted, the overall ambiance and accessibility are praised.
The lodge's breakfast receives accolades for its hearty and varied offerings with fresh and well-presented food served by friendly staff. Despite minor suggestions for improvement in variety and service timing, the breakfast experience is a memorable highlight for many guests.
While the dining experience at the lodge's restaurant is marked by delicious and affordable food, there are areas for enhancement, such as extending operating hours, expanding the menu and improving service speed. The limited vegetarian options and early closing times are particular points of contention.
Guest rooms at SEL Lodge are praised for their comfort, cleanliness and spaciousness with amenities such as large TVs and functioning climate control systems. Despite occasional issues like faulty jacuzzis, inconsistent hot water and poor noise insulation, the rooms provide a pleasant and restful environment for relaxation.
Cleanliness across the lodge is generally well-regarded with tidy rooms and well-maintained facilities. However, some guests have reported lapses in cleanliness, including unclean bathrooms and occasional cobwebs, which need attention.
The staff at SEL Lodge receives high praise for their friendliness, attentiveness and helpfulness, particularly the reception team. Despite some negative feedback regarding the restaurant staff, the overall positive interactions with the personnel stand out.
The lodge's WiFi service is identified as an area needing improvement with many guests experiencing weak and unreliable signals, especially in their rooms. However, once connected, apps like Netflix function well.
The spa at SEL Lodge captivates guests with its excellent massage services and relaxing ambiance. While some facilities like the hot tubs and sauna could benefit from better maintenance and longer operating hours, the spa still offers a rejuvenating experience.
The pool area is acclaimed for its beautiful, well-maintained setting, ideal for both swimming and relaxation. Despite occasional issues with pool cleanliness and maintenance, the inviting atmosphere and heated options enhance the guest experience.
Parking facilities at SEL Lodge are ample, secure and well-managed, ensuring convenient and worry-free parking for guests, even though a few rooms are located at a considerable distance from the lot.
Lastly, the lodge fosters a family-friendly environment with activities for children and accommodations for pets, providing a welcoming and enjoyable experience for family vacations. The fresh air and outdoor spaces make it a perfect spot for a family getaway.
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