Luxury HotelSummary of reviews related to the 'Luxury' categoryThe Loi Suites Chapelco Hotel offers a visually stunning experience, surrounded by beautiful landscapes and striking views. Guests frequently highlight the completeness and quality of the breakfast spread, creating a positive start to the day. However, several aspects of the hotel's service and amenities fall short of the expectations associated with a 5-star establishment. The hotel's kitchen is noted for its slow and poorly organized service, detracting from the overall dining experience. Additionally, some pieces of furniture are in need of an update and amenities such as robes and slippers for pool use are noticeably missing. While the hotel has the potential and the scenic location to be a standout luxury destination, improvements in service and attention to detail are necessary to fully align with its 5-star promise.
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