The Garland
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Summary of reviewsThe Garland receives widespread acclaim for its strategic location and accessibility, especially for those visiting Universal Studios and other popular Los Angeles attractions. The free shuttle service to these sites adds convenience, while the lush, serene environment provides a peaceful retreat amidst the city's hustle and bustle. Despite some occasional noise from the nearby highway, the overall setting is praised for its tranquility and beauty, making it a practical and pleasant stay for tourists.
The hotel's breakfast offerings at The Front Yard are generally well-received with guests highlighting the quality and variety of food. However, service can be slow and some find the prices high and the menu limited, particularly for vegan options. For dinner, The Front Yard excels, earning high marks for its delicious food and inviting ambiance. Both the breakfast and dinner experiences are enhanced by attentive service and a beautifully designed setting, contributing to a memorable culinary journey.
Rooms at The Garland combine vintage Hollywood charm with modern amenities, often appreciated for their cleanliness, spaciousness and stylish decor. While some guests point out issues like noise and occasional maintenance problems, most find the rooms comfortable and well-equipped, making them suitable for families. The overall cleanliness of the property, from the rooms to the public spaces, is a standout feature, consistently noted by guests.
The staff at The Garland are frequently praised for their friendliness, professionalism and attentiveness, enhancing the overall guest experience. Whether at the reception, bar or restaurant, the staff's dedication to service is a key positive aspect, although a few isolated instances of less stellar service are reported.
Wi-Fi at The Garland receives mixed feedback. While some guests find it excellent and fast, others experience connectivity issues, suggesting a need for improvement. The gym, on the other hand, is highly regarded for its modern equipment, cleanliness and 24/7 accessibility, offering a well-rounded fitness experience.
The pool area is a highlight, especially for families with its clean and inviting environment, heated pool and entertaining movie nights. The convenience of poolside dining and the additional relaxation features like the hot tub also add to the positive reviews. However, some guests find the pool area slightly small for the hotel's size.
Parking is a contentious issue due to its high cost, though the convenience and security of the parking facilities are noted. The complimentary shuttle service to Universal Studios somewhat mitigates the parking fees, making the hotel a convenient base for theme park visits.
Overall, The Garland stands out for its excellent location, family-friendly atmosphere, commendable cleanliness and exemplary staff service, making it a favored choice for travelers visiting Los Angeles, especially those planning visits to Universal Studios.
Categories
The hotel's breakfast offerings at The Front Yard are generally well-received with guests highlighting the quality and variety of food. However, service can be slow and some find the prices high and the menu limited, particularly for vegan options. For dinner, The Front Yard excels, earning high marks for its delicious food and inviting ambiance. Both the breakfast and dinner experiences are enhanced by attentive service and a beautifully designed setting, contributing to a memorable culinary journey.
Rooms at The Garland combine vintage Hollywood charm with modern amenities, often appreciated for their cleanliness, spaciousness and stylish decor. While some guests point out issues like noise and occasional maintenance problems, most find the rooms comfortable and well-equipped, making them suitable for families. The overall cleanliness of the property, from the rooms to the public spaces, is a standout feature, consistently noted by guests.
The staff at The Garland are frequently praised for their friendliness, professionalism and attentiveness, enhancing the overall guest experience. Whether at the reception, bar or restaurant, the staff's dedication to service is a key positive aspect, although a few isolated instances of less stellar service are reported.
Wi-Fi at The Garland receives mixed feedback. While some guests find it excellent and fast, others experience connectivity issues, suggesting a need for improvement. The gym, on the other hand, is highly regarded for its modern equipment, cleanliness and 24/7 accessibility, offering a well-rounded fitness experience.
The pool area is a highlight, especially for families with its clean and inviting environment, heated pool and entertaining movie nights. The convenience of poolside dining and the additional relaxation features like the hot tub also add to the positive reviews. However, some guests find the pool area slightly small for the hotel's size.
Parking is a contentious issue due to its high cost, though the convenience and security of the parking facilities are noted. The complimentary shuttle service to Universal Studios somewhat mitigates the parking fees, making the hotel a convenient base for theme park visits.
Overall, The Garland stands out for its excellent location, family-friendly atmosphere, commendable cleanliness and exemplary staff service, making it a favored choice for travelers visiting Los Angeles, especially those planning visits to Universal Studios.
Family Friendly Hotel
This hotel is known for being family-friendly, offering a poolside bar and suites with multiple beds. It also features in-room safes, desks, blackout curtains, and soundproofing.
Romantic Hotel
This hotel offers a retro-chic ambiance with comfortable rooms and a relaxed atmosphere. Guests can enjoy a pool and outdoor spaces, perfect for a romantic getaway. Its location near Universal Studios adds a touch of fun to the experience.
4-Star Hotel
Located in North Hollywood, this hotel offers a retro-chic vibe with modern amenities. It's family-friendly with a relaxed atmosphere and close to Universal Studios.
Hotel with Outdoor Pool
This hotel offers a retro-chic pool area with a relaxed and family-friendly atmosphere. It's a great place to unwind and enjoy the California vibe.
Hotel with EV Charging Stations
Luxury Hotel
Hotel for Honeymoon
Dog Friendly Hotel
Hotel with Swimming Pool
Heated Pool Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
The reviews of The Garland highlight its exceptional location, particularly for visitors aiming to explore Universal Studios and nearby attractions. Guests appreciate its convenient proximity to Universal Studios Hollywood, often within a five to ten-minute drive. Many reviews praise the free shuttle service to Universal Studios and other key LA sites, enhancing the accessibility of popular destinations without the hassle of driving.
The hotel's position is celebrated for providing a peaceful retreat amidst the lively atmosphere of Los Angeles with mentions of lush grounds and a quiet environment, despite its close vicinity to a major highway. The location also stands out for being central to various LA attractions such as Hollywood Boulevard, Griffith Observatory, Beverly Hills and more, making it a practical choice for tourists.
The Garland's surroundings are noted for their beauty with mentions of stylish decor and pleasant plant life. Guests staying for family visits or studio tours find the location ideal and value the ease of reaching local points of interest. The hotel's amenities, which include a restaurant and pool, complement its advantageous location, providing a comprehensive and comfortable stay.
However, a few reviews mention the downside of its highway-side location, which can be noisy at night. Despite this, the general consensus emphasizes its favorable setting for both relaxation and sightseeing with additional perks like friendly and helpful staff rounding out the positive guest experiences.
The Garland's breakfast offerings receive generally positive reviews with guests frequently praising the quality of the food and the pleasant experience at the on-site restaurant, The Front Yard. Many guests found the breakfast buffet to be good value and highlighting tasty and delicious options. The restaurant was noted for serving excellent breakfasts and being a great spot for both breakfast and dinner. Even though the buffet had tasty food, some guests pointed out that it was sometimes cold and disorganized.
Despite the positive feedback, several areas for improvement were mentioned. The service could be slow and there were occasional issues with food orders and long wait times. The breakfast was not included in the room cost, which led some guests to feel that the overall value was lacking. Some were disappointed by the lack of vegan options and the limited breakfast menu.
Breakfast at The Front Yard was described as a hit or miss; while fresh-cooked items were appreciated, some continental breakfast offerings were deemed disappointing. The cost was another common critique with several guests finding the breakfast prices to be on the expensive side.
Overall, while The Garland offers a good breakfast experience with delicious food, guests should be prepared for additional charges and potential wait times. Reservations might be necessary on busy weekends due to the restaurant's popularity.
The Garland has garnered much praise for its in-house dining experiences, contributing significantly to the overall guest satisfaction. The hotel's primary restaurant, The Front Yard, frequently receives accolades for its delicious food and excellent service. Guests have described the food as very tasty, amazing and exceptional with specific mentions of its delicious brunch and high-quality offerings for both breakfast and dinner. The on-site dining options, which include a restaurant by the pool and the main restaurant, have been highlighted for their great food and drink options, creating a memorable culinary experience for visitors.
Many reviewers appreciated the inviting ambiance and service, noting that the staff is accommodating and the restaurant itself is beautifully designed. Despite the generally positive feedback, some guests pointed out that the restaurant is on the expensive side and that service can be slow at times. However, these minor drawbacks did not overshadow the widespread acclaim for the restaurant's overall quality.
The convenience of having excellent dining options on site is a significant plus with many guests opting to dine at The Front Yard multiple times during their stay. The poolside food also received commendations for its exceptional taste, further enhancing the dining experience at The Garland.
Additionally, the hotel offers a delightful mix of amenities, including movie nights by the pool which guests found relaxing and enjoyable, often paired with great food options. This combination of fine dining, attentive service and a pleasant atmosphere makes The Garland a noteworthy destination for travelers seeking both comfort and culinary delight.
At 'The Garland,' guests enjoyed a mix of vintage Hollywood charm and modern amenities with many describing the rooms as spacious, clean and comfortable. The hotel offers a retro Hollywood vibe and the decor received praise for being stylish and appealing. Guests found the rooms to be well maintained with some upgraded to rooms with lovely views or pool vistas, offering an added touch of luxury.
Many reviewers appreciated the comfortable beds, cozy environments and the ample size of the rooms, making it a suitable choice for families as well. The majority of the feedback emphasized the cleanliness and the consistent upkeep of the rooms. Additionally, amenities such as coffee makers and mini fridges in the rooms added to the convenience.
However, guests noted a few issues, such as dated interiors in some rooms, noise from both outside traffic and adjoining rooms due to thin walls and occasional maintenance problems like sliding balcony doors and inadequate ventilation. While some rooms lacked modern updates and had limited outlets for gadgets, others were described as modern and newly renovated.
The beds, while mostly comfortable, had mixed reviews on their firmness and some rooms missed having typical amenities like microwaves, slippers or robes. Despite these minor drawbacks, many guests left with positive impressions of the charming and comfortable atmosphere, the stylish decor and the overall welcoming feel of the property. The convenient location close to Universal Studios and the complimentary trolley service added to the appeal for tourists.
When it comes to a good night’s sleep at The Garland, guests frequently praise the comfort of the beds. Common sentiments highlight that the beds are exceptionally comfortable, often described as very comfortable, super comfortable and wonderfully relaxing. Pillows contribute positively to the experience, being noted as super soft and contributing to an overall sense of comfort.
Many reviews emphasize that the beds were incredibly comfortable with some even stating that they were among the most comfortable they had ever experienced. Cleanliness is also often mentioned with beds consistently being described as clean and comfy.
However, preferences on mattress firmness vary with a few guests finding the beds too soft or a bit softer than their usual preference. Despite this minor variation, the prevailing sentiment holds that The Garland’s beds significantly contribute to a restful and relaxing stay.
Additionally, the overall comfort extends to the rooms and the hotel as a whole with many guests finding their rooms comfortable and their stay pleasant. Even though there were occasional mentions of less comfortable experiences or maintenance issues, the majority of guests seem to enjoy a comfortable resting environment at The Garland.
The Garland stands out for its impeccable cleanliness and meticulous maintenance, making it a prime choice for travelers seeking a spotless retreat. Guests frequently praised the hotel's clean and beautiful ambiance, from the highly maintained garden to the immaculate lobby and public spaces. The hotel boasts modern, comfortable rooms that are consistently described as very clean and well-kept with housekeeping reliably ensuring a secure and refreshed environment daily.
The pool area and various amenities also receive high marks for their cleanliness and comfort. The staff's commitment to cleanliness extends to all corners of the property, ensuring that everything is tidy and sanitized, providing peace of mind to guests. Additionally, visitors highlighted the hotel's well-maintained and charming retro style, combining cleanliness with a unique Hollywood feel.
Despite a few isolated incidents where the housekeeping service missed a mark, the overall impression is overwhelmingly positive, cementing The Garland's reputation for cleanliness as one of its top features.
The Garland boasts a commendable reputation largely due to its consistently exceptional staff, who are frequently described as warm, friendly, helpful and kind. Guests repeatedly highlight the great service provided by both the bar and restaurant staff, as well as the excellent reception team. Interactions with the staff are overwhelmingly positive with many reviewers praising their professionalism, thoughtfulness and attentiveness.
The staff members are perceived as going above and beyond to accommodate guests, making their stay more pleasant with personalized attention and quick responses to requests. Cleanliness is also emphasized with the maintenance and room service teams receiving high marks for their efforts.
While the vast majority of reviews applaud the staff’s friendliness, courtesy and helpfulness, a few point out instances of less empathetic or welcoming behavior. However, these seem to be exceptions rather than the rule, given the numerous glowing references to the staff's welcoming demeanor and the overall positive guest experience at The Garland.
Visitors to The Garland have varied experiences with the hotel's Wi-Fi. On the positive side, several guests found the Wi-Fi to be good, reliable and fast with some even praising it as excellent and super. The free Wi-Fi works well for many, providing a satisfactory browsing experience with fast internet speeds when it operates as expected.
However, others had less favorable experiences, noting that the Wi-Fi could be slow, weak or even non-functional at times. Some guests reported that the Wi-Fi did not work at all in their rooms, while others found it to be poor or unreliable, frequently cutting out and causing frustration. These mixed reviews suggest that while some visitors may enjoy a seamless online experience, others might face challenges with the hotel's internet connectivity.
The Garland hotel features a commendable gym, highly praised by guests for its cleanliness and excellent maintenance. The fitness center stands out with a diverse range of modern and functional equipment, offering a satisfying experience for guests keen on maintaining their workout routines during their stay. Many reviews highlight the gym's around-the-clock accessibility, allowing for flexible usage at any hour. The spacious and fully-equipped facility caters well to various fitness needs and the supplementary amenities like the pool further enhance the fitness experience. Additionally, the option to participate in scheduled activities such as yoga adds a versatile touch to the overall positive impression of the hotel's gym facilities.
The Garland's pool area consistently stands out in guest reviews, praised for its cleanliness, warmth and inviting atmosphere. Families particularly enjoy the kid-friendly features, including fun movie nights by the pool which create a delightful evening ambiance. The heated pool is a well-appreciated amenity, allowing for enjoyable swims even during cooler weather.
Guests appreciate the clean and well-maintained facilities and the convenient poolside dining enhances the overall experience. With options to order food and drinks directly to the pool area, visitors can relish tacos, cocktails and pizza without leaving their lounges. The hot tub and Jacuzzi are also highlighted for adding to the relaxation.
The poolside environment is depicted as cozy and beautiful, making it a perfect spot to unwind, whether by the pool itself or at the well-regarded pool bar. The seating and layout are designed for comfort, though a few guests noted that the space can seem small for the hotel's size.
Overall, the pool area at The Garland is seen as an excellent feature, offering a blend of leisure and convenience, ensuring that guests—especially families—can relax and have fun during their stay.
Parking at The Garland has mixed reviews from guests with a prevailing concern over the cost. Many guests find the parking to be expensive with fees ranging from $29 to $45 per day. Despite the high costs, many have acknowledged the convenience and security of the self-parking options available. The parking area is described as ample and easy, though some guests noted it could be crowded and not particularly accommodating for large SUVs.
There is a sentiment that parking should be included in the room rates and some guests believe that hotel guests deserve discounted rates for parking. However, guests have appreciated the hotel's proximity to Universal Studios and the convenience of a complimentary trolley service to the park. For some, parking costs more than breakfast, adding a significant expenditure to their stay. A few have also voiced concerns over complicated parking terms and limited availability of covered parking, as well as few Tesla chargers.
In summary, while parking at The Garland is generally convenient and secure, it is considered very expensive by many guests. Despite this, the hotel's location and shuttle service to nearby attractions remain key highlights for its visitors.
The Garland presents itself as a prime choice for families, offering a variety of kid-friendly activities and facilities. Particularly noted for its family-friendly atmosphere, guests cite the outdoor pool as a favorite spot. Children are entertained with poolside movies at night, while families appreciate the hotel's thoughtful layout and comfortable accommodations. Daily amenities and a pet-friendly restaurant further enhance the family experience.
The Garland's proximity to Universal Studios and a convenient shuttle service make it an ideal base for family outings. Despite occasional mentions of the pool's temperature and external environmental concerns, the hotel's cleanliness, welcoming staff and family-oriented amenities receive high praise. Overall, The Garland impresses as a fun and engaging destination for family travelers.
The Garland hotel offers a mixed experience for guests seeking a four-star stay. While some visitors find the hotel meets their expectations of a four-star rating with its luxurious beds, excellent facilities, prime location and enjoyable pool, others feel it falls short of the mark. Positive aspects frequently mentioned include the addition of a convenient food van and the overall serene environment that allows for peaceful evening relaxation. Guests appreciate the combination of comfortable amenities and quiet surroundings, making it a good option for those visiting the area. However, the disparity in guest opinions indicates that the hotel may occasionally fail to consistently deliver the four-star experience it claims.
For business travelers, The Garland stands out as a highly suitable option. Located conveniently for meetings and business trips, it boasts easy access to Universal Studios and the metro, which adds to its strategic appeal. The hotel excels in providing essential business services and facilities, featuring a business center and conference room availability that meet standard requirements.
The reviews highlight the hotel's business-friendly atmosphere, where guests can expect well-appointed rooms and adequate amenities tailored to professional needs. With business facilities that are particularly impressive, many visitors find it a great place for business stays.
Service quality is generally well-regarded with friendly and pleasant staff enhancing the overall experience. While there is a note about occasional slow service and incorrect orders, the positive interactions with the helpful staff generally overshadow these issues. The picturesque surroundings and great service contribute to a satisfactory and productive stay for business travelers.
In summary, The Garland is recommended for anyone seeking a business hotel that combines convenience, adequate facilities and a pleasant environment.
The Garland hotel stands out for its generally excellent accessibility features, making it a suitable choice for guests with disabilities. The public areas are easily accessible to all and the patio boasts good accessible spaces. Guests can find accessible facilities and services throughout the hotel, creating a friendly layout that includes an accessible pool area.
The property itself is fully accessible with ample space in ADA-compliant rooms and the presence of safety shower bars enhancing convenience for those who need them. The hotel's proximity to Universal Studios Amusement Park is particularly advantageous and the free shuttle service heightens its appeal for those seeking easy access to the popular destination.
However, there are a few areas for improvement. The hotel has limited options in terms of accessible dining with only one accessible restaurant reported. Additionally, some practicalities, such as non-automated entry doors and height recommendations for grab bars in the shuttle, need to be addressed. There was also an isolated incident reported where an elevator malfunctioned, as well as a slightly dated infrastructure with a frame coming off a wall. Overall, while The Garland offers a comfortable and accessible stay, fine-tuning these aspects would further enhance the experience for guests with disabilities.
The Garland offers a well-regarded heated pool that has been consistently appreciated by guests. Many visitors enjoyed the pool, noting its heated feature as a significant highlight. Families, especially those with children, found the heated pool particularly delightful. The pool area is noted not only for being heated but also for its cleanliness and size. With a pleasant atmosphere, the pool comes equipped with amenities such as pool towels and multiple hot tubs, including a dedicated 21 and over section. Guests frequently described the pool as beautiful and well-maintained, making it a noteworthy feature of the hotel. Overall, the heated pool and jacuzzis contribute positively to the guest experience.
The Garland offers a delightful outdoor pool experience that guests consistently rave about. The heated pool is frequently highlighted as a standout feature, providing a comfortable swimming experience regardless of the temperature. Families particularly enjoy the poolside movie nights, creating enjoyable evenings under the stars for both kids and adults. The pool area itself is described as clean, relaxing and well-appointed with plenty of towels available for guests. The pool setting is appreciated for its beauty, ambiance and modern amenities. With spacious grounds and a beautiful, comfy pool area, many guests find the outdoor space to be amazing and well-maintained. Although some noted that the pool can get crowded, the overall vibe remains positive, making it a key feature that often leads guests to express a desire to return.
The Garland offers a sense of luxury and resort-like ambiance in the city. Special care is evident in the facilities, which are described as upscale and hip. The hotel's rooms are consistently praised for being clean and luxurious, contributing to the overall feeling of indulgence. Guests note high-end touches, such as the quality of toiletries and good shower pressure, adding to the almost luxe atmosphere. While it may not align with expectations of an ultra-luxury hotel, The Garland succeeds in delivering a high-quality, comfortable and luxurious experience.
Guests of 'The Garland' have highlighted its overall romantic atmosphere, perfect for couples looking for a cozy and intimate experience. The hotel's inviting courtyard, complemented by enticing music and cocktails, makes for a lovely evening setting. The retro and old LA vibe adds to its charm, providing a nuanced and hip ambiance that many find appealing. The casual evening cinema by the pool and well-curated decor further enhance the romantic allure. While some note it may not be ideal for teens due to its location, others commend it as a wonderful spot for a honeymoon or a special date, making it a good choice for those seeking a romantic getaway.
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Location
The hotel's position is celebrated for providing a peaceful retreat amidst the lively atmosphere of Los Angeles with mentions of lush grounds and a quiet environment, despite its close vicinity to a major highway. The location also stands out for being central to various LA attractions such as Hollywood Boulevard, Griffith Observatory, Beverly Hills and more, making it a practical choice for tourists.
The Garland's surroundings are noted for their beauty with mentions of stylish decor and pleasant plant life. Guests staying for family visits or studio tours find the location ideal and value the ease of reaching local points of interest. The hotel's amenities, which include a restaurant and pool, complement its advantageous location, providing a comprehensive and comfortable stay.
However, a few reviews mention the downside of its highway-side location, which can be noisy at night. Despite this, the general consensus emphasizes its favorable setting for both relaxation and sightseeing with additional perks like friendly and helpful staff rounding out the positive guest experiences.
Breakfast
Despite the positive feedback, several areas for improvement were mentioned. The service could be slow and there were occasional issues with food orders and long wait times. The breakfast was not included in the room cost, which led some guests to feel that the overall value was lacking. Some were disappointed by the lack of vegan options and the limited breakfast menu.
Breakfast at The Front Yard was described as a hit or miss; while fresh-cooked items were appreciated, some continental breakfast offerings were deemed disappointing. The cost was another common critique with several guests finding the breakfast prices to be on the expensive side.
Overall, while The Garland offers a good breakfast experience with delicious food, guests should be prepared for additional charges and potential wait times. Reservations might be necessary on busy weekends due to the restaurant's popularity.
Dinner
Many reviewers appreciated the inviting ambiance and service, noting that the staff is accommodating and the restaurant itself is beautifully designed. Despite the generally positive feedback, some guests pointed out that the restaurant is on the expensive side and that service can be slow at times. However, these minor drawbacks did not overshadow the widespread acclaim for the restaurant's overall quality.
The convenience of having excellent dining options on site is a significant plus with many guests opting to dine at The Front Yard multiple times during their stay. The poolside food also received commendations for its exceptional taste, further enhancing the dining experience at The Garland.
Additionally, the hotel offers a delightful mix of amenities, including movie nights by the pool which guests found relaxing and enjoyable, often paired with great food options. This combination of fine dining, attentive service and a pleasant atmosphere makes The Garland a noteworthy destination for travelers seeking both comfort and culinary delight.
Rooms
Many reviewers appreciated the comfortable beds, cozy environments and the ample size of the rooms, making it a suitable choice for families as well. The majority of the feedback emphasized the cleanliness and the consistent upkeep of the rooms. Additionally, amenities such as coffee makers and mini fridges in the rooms added to the convenience.
However, guests noted a few issues, such as dated interiors in some rooms, noise from both outside traffic and adjoining rooms due to thin walls and occasional maintenance problems like sliding balcony doors and inadequate ventilation. While some rooms lacked modern updates and had limited outlets for gadgets, others were described as modern and newly renovated.
The beds, while mostly comfortable, had mixed reviews on their firmness and some rooms missed having typical amenities like microwaves, slippers or robes. Despite these minor drawbacks, many guests left with positive impressions of the charming and comfortable atmosphere, the stylish decor and the overall welcoming feel of the property. The convenient location close to Universal Studios and the complimentary trolley service added to the appeal for tourists.
Beds
Many reviews emphasize that the beds were incredibly comfortable with some even stating that they were among the most comfortable they had ever experienced. Cleanliness is also often mentioned with beds consistently being described as clean and comfy.
However, preferences on mattress firmness vary with a few guests finding the beds too soft or a bit softer than their usual preference. Despite this minor variation, the prevailing sentiment holds that The Garland’s beds significantly contribute to a restful and relaxing stay.
Additionally, the overall comfort extends to the rooms and the hotel as a whole with many guests finding their rooms comfortable and their stay pleasant. Even though there were occasional mentions of less comfortable experiences or maintenance issues, the majority of guests seem to enjoy a comfortable resting environment at The Garland.
Cleanliness
The pool area and various amenities also receive high marks for their cleanliness and comfort. The staff's commitment to cleanliness extends to all corners of the property, ensuring that everything is tidy and sanitized, providing peace of mind to guests. Additionally, visitors highlighted the hotel's well-maintained and charming retro style, combining cleanliness with a unique Hollywood feel.
Despite a few isolated incidents where the housekeeping service missed a mark, the overall impression is overwhelmingly positive, cementing The Garland's reputation for cleanliness as one of its top features.
Staff
The staff members are perceived as going above and beyond to accommodate guests, making their stay more pleasant with personalized attention and quick responses to requests. Cleanliness is also emphasized with the maintenance and room service teams receiving high marks for their efforts.
While the vast majority of reviews applaud the staff’s friendliness, courtesy and helpfulness, a few point out instances of less empathetic or welcoming behavior. However, these seem to be exceptions rather than the rule, given the numerous glowing references to the staff's welcoming demeanor and the overall positive guest experience at The Garland.
Wi-Fi
However, others had less favorable experiences, noting that the Wi-Fi could be slow, weak or even non-functional at times. Some guests reported that the Wi-Fi did not work at all in their rooms, while others found it to be poor or unreliable, frequently cutting out and causing frustration. These mixed reviews suggest that while some visitors may enjoy a seamless online experience, others might face challenges with the hotel's internet connectivity.
Gym
Pool
Guests appreciate the clean and well-maintained facilities and the convenient poolside dining enhances the overall experience. With options to order food and drinks directly to the pool area, visitors can relish tacos, cocktails and pizza without leaving their lounges. The hot tub and Jacuzzi are also highlighted for adding to the relaxation.
The poolside environment is depicted as cozy and beautiful, making it a perfect spot to unwind, whether by the pool itself or at the well-regarded pool bar. The seating and layout are designed for comfort, though a few guests noted that the space can seem small for the hotel's size.
Overall, the pool area at The Garland is seen as an excellent feature, offering a blend of leisure and convenience, ensuring that guests—especially families—can relax and have fun during their stay.
Parking
There is a sentiment that parking should be included in the room rates and some guests believe that hotel guests deserve discounted rates for parking. However, guests have appreciated the hotel's proximity to Universal Studios and the convenience of a complimentary trolley service to the park. For some, parking costs more than breakfast, adding a significant expenditure to their stay. A few have also voiced concerns over complicated parking terms and limited availability of covered parking, as well as few Tesla chargers.
In summary, while parking at The Garland is generally convenient and secure, it is considered very expensive by many guests. Despite this, the hotel's location and shuttle service to nearby attractions remain key highlights for its visitors.
Family
The Garland's proximity to Universal Studios and a convenient shuttle service make it an ideal base for family outings. Despite occasional mentions of the pool's temperature and external environmental concerns, the hotel's cleanliness, welcoming staff and family-oriented amenities receive high praise. Overall, The Garland impresses as a fun and engaging destination for family travelers.
4 Star
Business
The reviews highlight the hotel's business-friendly atmosphere, where guests can expect well-appointed rooms and adequate amenities tailored to professional needs. With business facilities that are particularly impressive, many visitors find it a great place for business stays.
Service quality is generally well-regarded with friendly and pleasant staff enhancing the overall experience. While there is a note about occasional slow service and incorrect orders, the positive interactions with the helpful staff generally overshadow these issues. The picturesque surroundings and great service contribute to a satisfactory and productive stay for business travelers.
In summary, The Garland is recommended for anyone seeking a business hotel that combines convenience, adequate facilities and a pleasant environment.
Accessible
The property itself is fully accessible with ample space in ADA-compliant rooms and the presence of safety shower bars enhancing convenience for those who need them. The hotel's proximity to Universal Studios Amusement Park is particularly advantageous and the free shuttle service heightens its appeal for those seeking easy access to the popular destination.
However, there are a few areas for improvement. The hotel has limited options in terms of accessible dining with only one accessible restaurant reported. Additionally, some practicalities, such as non-automated entry doors and height recommendations for grab bars in the shuttle, need to be addressed. There was also an isolated incident reported where an elevator malfunctioned, as well as a slightly dated infrastructure with a frame coming off a wall. Overall, while The Garland offers a comfortable and accessible stay, fine-tuning these aspects would further enhance the experience for guests with disabilities.
Heated Pool
Outdoor Pool
Luxury
Romantic
Yes, The Garland has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at The Garland.
Yes, The Garland welcomes dogs.
No, parking facilities aren't available at The Garland.
Yes, The Garland has a gym.
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