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Summary of reviewsEmbassy Suites by Hilton Los Angeles International Airport South has earned a favorable reputation for several key aspects of its services and amenities, particularly appealing to travelers seeking convenience, comfort and quality dining.
Nestled just minutes from LAX, the hotel's strategic location is a standout element, praised for its proximity to the airport and ease of access to major attractions like SoFi Stadium, Venice Beach and El Segundo Beach. The complimentary airport shuttle is a notable feature, highly valued for seamless transportation. Despite the bustling surroundings, many guests noted the tranquility and soundproofing of the rooms, making it an ideal choice for both business travelers and tourists.
The breakfast service at this hotel is another highlight, offering a diverse, complimentary buffet with fresh made-to-order omelettes and a variety of other quality options. The spacious seating and friendly, efficient staff contribute to a pleasant dining experience. Additionally, the evening reception featuring complimentary drinks and snacks is frequently mentioned as a delightful bonus, enhancing the overall guest experience.
Dining experiences at the hotel's restaurant receive positive feedback for the quality of the food and service. Guests enjoy delicious dinners and appreciate the friendly bar atmosphere, finding it a great spot to unwind. The evening happy hour with free cocktails and snacks is a recurrent favorite.
Rooms at the Embassy Suites are generally regarded as spacious, comfortable and well-equipped with amenities like mini-fridges, microwaves and coffee machines. While some guests noted minor maintenance issues and older furnishings, the majority described their accommodations as clean and comfortable, making it suitable for families and business travelers alike.
Cleanliness presents mixed reviews. Many guests appreciate the clean, modern property and well-maintained rooms, though there are reports of inconsistent housekeeping and minor cleanliness concerns in common areas and some rooms.
The staff at the hotel is often highlighted for their friendliness and attentiveness with particular praise for individuals in the breakfast and bar areas. However, some guests noted occasional lapses in service quality and professionalism at the reception, indicating room for improvement in consistency.
Wi-Fi service at the hotel receives mixed reviews with some guests finding it satisfactory while others report frequent connectivity issues and slow speeds. This is an area that could benefit from enhancement.
The gym and pool facilities offer satisfactory experiences with the gym considered well-equipped despite its small size. The pool is a hit with families, though feedback suggests some areas for improvement in terms of cleanliness and maintenance.
Parking at the hotel is convenient and secure, though the high cost is a common concern. Guests often opt for nearby street parking when available to avoid the higher fees.
The hotel proves to be exceptionally family-friendly, offering spacious suites, ample amenities for children and popular breakfast and evening reception offerings that cater to both adults and children. Despite minor issues, the overall feedback underscores the hotel's suitability for family gatherings and long flights.
Finally, the hotel's beds receive largely positive feedback for comfort, although a few guests found them too firm. Cleanliness and support provided by the bedding contribute to a restful night's sleep for most guests.
In summary, the Embassy Suites by Hilton Los Angeles International Airport South excels in location, breakfast, dining experiences and family-friendly accommodations, while maintaining room for improvement in Wi-Fi reliability and housekeeping consistency. Show more
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Categories
Hotel with Parking
This all-suite hotel features covered and secured self-parking for $45.00 per day with in/out privileges, along with a complimentary airport shuttle. Guests can park their vehicles in a protected garage and easily access the airport.
EV charging stations
Hotel with Indoor Pool
This hotel offers an indoor heated pool that is highlighted for its comfortably warm water, typically ranging between 28-30°C. Guests can also enjoy a spacious pool area with an attached hot tub.
Hotel with EV Charging Stations
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Room Types
King SuiteFeaturing cable TV, this suite is equipped with tea and coffee-making facilities, a fridge and microwave.
Two-Room Suite with One King Bed - Balcony - High FloorThis air-conditioned room includes free bottled water and a bathrobe. Other amenities include cable TV, a refrigerator and tea and coffee-making facilities. A microwave and desk are also included.
Two-Room Suite with One King Bed and Roll-In ShowerFeaturing cable TV, this suite is equipped with tea and coffee-making facilities, a fridge and a microwave.
Two-Room Suite with One King Bed and Tub - AccessibleFeaturing cable TV, this suite is equipped with tea and coffee-making facilities, a fridge and microwave.
Queen Suite with Two Queen BedsThe air-conditioned suite features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box.
Two-Room Suite-with Twi Queen Beds and Balcony - Aviation ViewBoasting a balcony, this suite also features air conditioning, a tea and coffee maker and a flat-screen TV with cable channels.
Two-Room Suite with One Queen Bed and Tub - AccessibleThis suite is air-conditioned and features a flat-screen TV with cable channels, a tea and coffee maker, a seating area and a safe deposit box.
Guest Reviews
7.3
Good
Location
Embedded in the vibrant pulse of Los Angeles, Embassy Suites by Hilton Los Angeles International Airport South stands out for its strategic and convenient location. Just a short 5-minute hop from LAX, this hotel is ideally positioned for those with late arrivals, early flights or layovers. Guests frequently highlight the convenience of the complimentary airport shuttle, which ensures seamless transfers to and from the airport.
Many reviews underscore the hotel's proximity not only to the airport but also to key attractions like SoFi Stadium, Venice Beach and El Segundo Beach. It's a practical choice for both business travelers and those heading to various events or simply exploring the city's diverse offerings. The location affords easy access to major highways, making it a snap to get around LA and reach destinations like Santa Monica within a reasonable drive.
Moreover, guests appreciate the nearby dining and shopping options, adding to the hotel's allure as a well-rounded and practical lodging choice. Despite its proximity to the busy airport, many attested to the tranquility and soundproofing of the rooms, ensuring a restful stay. For travelers seeking a comfortable and convenient spot with excellent access to LAX and beyond, this hotel consistently receives high marks for its location.
Breakfast
The breakfast experience at Embassy Suites by Hilton Los Angeles International Airport South has received high praise from guests. Many appreciated the fresh and varied offerings at the breakfast buffet, which included delicious made-to-order omelettes, fresh fruits and a range of other hot and cold options. The complimentary breakfast was often highlighted as a standout feature, providing an abundant and satisfying start to the day. Guests enjoyed the spacious seating arrangements and the opportunity to indulge in free breakfast items, which were particularly appreciated for their quality and the extensive selection available.
Aside from the morning meal, guests also noted the evening complimentary reception with free drinks and snacks as a pleasant addition, contributing to a positive overall dining experience. The breakfast staff, often mentioned for their friendliness and efficiency, enhanced the dining experience, ensuring that guests felt welcomed and well-cared for.
While most reviews were positive, a few guests noted that certain aspects could be improved, such as starting breakfast service earlier or expanding the menu options. However, these concerns were overshadowed by the numerous commendations for the delicious and comprehensive breakfast buffet, making it a key highlight of their stay. Overall, the breakfast service at this hotel stands out as above average, particularly in the context of American hotels, earning it strong recommendations from its guests.
Dinner
Embassy Suites by Hilton Los Angeles International Airport South offers a dining experience that has impressed many guests. The hotel's restaurant is a significant draw with numerous positive remarks highlighting the very good quality food served. Patrons have enjoyed delicious dinners, describing them as some of the best they've had in LA. The bar area also receives praise for its friendly service and appealing atmosphere, making it a great spot to unwind.
The evening reception stands out as a highlight, providing complimentary drinks and snacks such as nachos with salsa, much to the delight of families and solo travelers alike. This happy hour experience, featuring free cocktails, is repeatedly mentioned as a memorable part of the stay. Guests have also appreciated the great service within the restaurant and the quality of the California wines on offer.
On the less positive side, some felt the food options were uninteresting or found the restaurant choice limited. A few reviews noted the prices of snacks in the hotel lobby as overpriced and occasional feedback mentioned that dinner service was unavailable or not up to expectations at times. Nonetheless, the positive aspects of the dining experience at this hotel, particularly the evening reception and the quality of dinners, have left many guests satisfied and likely to return.
Rooms
Embassy Suites by Hilton Los Angeles International Airport South boasts a variety of spacious and comfortable rooms, ideal for families and business travelers alike. Many guests appreciated the recent renovations and noted the clean and large suite spaces, complete with useful amenities like mini-fridges, microwaves and coffee machines. The quiet rooms offer a peaceful retreat close to LAX with soundproofing to ensure a restful stay.
While the size and comfort of the beds received favorable remarks, some areas could benefit from updates. A few rooms were described as outdated with specific mentions of old furniture, small bathrooms and issues such as peeling paint in the tubs and broken closet doors. Additionally, periodic concerns regarding cleanliness and occasional smells were noted, though these seemed more isolated than the norm.
The suites, often spacious and with a nice layout including separate living areas, cater well to larger groups and families. Despite some inconsistencies with room upkeep and maintenance, the majority of guests found their stays to be pleasant, citing the cleanliness and comfort of the rooms as highlights.
Beds
Embassy Suites by Hilton Los Angeles International Airport South has garnered mixed reviews regarding its beds from guests. On the positive side, many have found the beds to be comfortable with phrases such as "bed was comfy," "comfortable beds," and "superbly comfortable" frequently mentioned. The king-size beds and large beds have also been appreciated, adding to the overall comfort of the rooms. Guests have noted that beds were clean and provided a good night's rest for most part.
However, not all feedback was glowing. Some guests mentioned that certain beds were "uncomfortable" and likened them to "hard as a rock" with "thin mattresses." Others pointed out issues with the pullout sofas, which were described as being very uncomfortable and sometimes even stained. Additionally, there were complaints about the size of beds, some finding them "too small" or being given a smaller size than anticipated.
Despite these mixed reviews, the rooms overall have been described as clean, quiet and offering good space to work. Yet, it's evident from guest comments that attention to bed quality and maintenance could enhance the overall experience at this otherwise conveniently located hotel.
Cleanliness
The Embassy Suites by Hilton Los Angeles International Airport South has garnered mixed feedback regarding its cleanliness. On a positive note, many guests have praised the hotel for its clean and modern property, noting that the suites are clean, spacious and well-maintained. The cleaning staff has been described as efficient and the rooms very clean upon check-in. Guests appreciated clean bathrooms, neat surroundings and a nicely remodeled interior.
However, there have been recurrent issues as well. Several reviews pointed out inconsistent housekeeping services with reports of rooms not being cleaned thoroughly or at all during the stay. There were noticeable problems, including dust and spiderwebs on balconies, mold issues in the showers and deteriorated bathtubs. Some guests reported unpleasant odors in rooms, stained carpets and outdated or poorly maintained furnishings. Concerns were also raised about dirty common areas like elevators, the food area and the cloudy pool.
In summary, while the hotel has potential with its clean and spacious designs, it seems to suffer from inconsistent maintenance and housekeeping, which impacts the overall experience negatively for some guests.
Staff
The Embassy Suites by Hilton Los Angeles International Airport South boasts a largely positive reputation for its staff, though reviews are mixed. The majority of comments highlight the staff's friendliness and helpfulness with particular praise for reception and kitchen personnel. Guests appreciated the efficient and attentive service provided by many staff members, applauding their courteous and professional demeanor. Specific commendations were given to employees such as Lolita at breakfast and Maria, the bartender, for their exceptional service.
However, some reviews pointed out areas for improvement. There were mentions of poorly organized and inattentive staff with some guests experiencing rude or unprofessional behavior, particularly from the reception desk. Limited availability of staff and slow service at check-in were also noted as issues.
Overall, while many guests enjoyed positive interactions with the staff, leading to a pleasant stay, the hotel could benefit from addressing the inconsistencies in service quality and addressing staff shortages or communication lapses to enhance the guest experience further.
Wi-Fi
The reviews for the Wi-Fi at Embassy Suites by Hilton Los Angeles International Airport South present a mixed experience. While some guests found the Wi-Fi to be excellent and praised the convenience, many others experienced significant issues. Guests frequently mentioned that the internet was terrible or not working at all, highlighting problems such as slow speeds, spotty connections and difficulties logging in. Some also noted that Wi-Fi was not available everywhere for free and felt it wasn't worth the additional cost. Despite a few positive remarks, the overall consensus points to a need for improvement in the hotel's Wi-Fi service.
Gym
The Embassy Suites by Hilton Los Angeles International Airport South offers a gym experience that many guests find commendable. The gym is described as nice and equipped with great sports facilities, making it a convenient option for travelers looking to maintain their fitness routines. While some guests noted that the fitness-center equipment could be improved, the overall sentiment suggests that the gym provides satisfactory access and a positive workout environment, despite its relatively small size. The hotel also features a hacienda-style setting, contributing to a pleasant atmosphere.
Pool
The indoor pool at the Embassy Suites by Hilton Los Angeles International Airport South garnered mixed reviews from guests. On a positive note, many families found the pool enjoyable with numerous mentions of kids loving the experience. Several guests described the pool area as nice and well-maintained and appreciated the functional aspect of the indoor pool. Some highlighted the pool as warm and pleasant, enhancing their stay.
However, the pool also faced criticism. Cleanliness seemed to be an issue with remarks about the water being cloudy and the area sometimes messy. A few guests reported accidents involving children and the presence of fish in the pool. Additionally, the pool often felt crowded, lacking towels and sometimes emitted an unpleasant smell. There were also several complaints about the pool not being open as advertised and inconvenient early closing times. Noise from the pool area and occasional eye irritation were noted drawbacks.
Overall, while the pool received praise for being a hit with children and for its general functionality, improvements in cleanliness and maintenance could enhance the experience for future guests.
Parking
Visitors to Embassy Suites by Hilton Los Angeles International Airport South often have mixed feelings about the hotel's parking options. While some guests appreciate the convenience and accessibility of the parking facilities, the high cost is a frequent concern. Prices generally range from $39 to $50 per night, which many reviewers find excessive. For those looking to save, there are free street parking options available nearby, but they note that securing a spot can sometimes be challenging. Despite the hefty fees, the parking area is secure and easy to navigate with some guests finding it fairly reasonable given the cost of parking in Los Angeles.
Family
The Embassy Suites by Hilton Los Angeles International Airport South stands out as an ideal option for families, providing a comfortable and accommodating environment. The hotel offers spacious double suites with pullout beds that are perfect for a family of five. Parents and their children particularly appreciate the family-friendly facilities, including an enjoyable pool and a well-maintained gym. Families can rest easy knowing that the hotel also provides cribs for small children, adding to the convenience of their stay.
One of the highlights for many families is the daily breakfast buffet, which guests have enjoyed immensely. The evening reception, featuring Happy Hour, is another favorite, making it a hit with both children and adults. Cleanliness and a welcoming atmosphere are consistent themes in the reviews with friendly staff contributing to the positive experience.
While there were occasional issues that not all families felt met their expectations, the overall feedback emphasizes the hotel’s suitability for family gatherings and long flights. Recommended for family stays, especially larger groups, it’s evident that children are delighted by the various amenities. The setup of the rooms allows parents to have a comfortable stay, knowing their children are well-settled. Thus, Embassy Suites proves to be a practical and pleasant choice for family travelers.
3 Star
Embassy Suites by Hilton Los Angeles International Airport South offers excellent value for money, making it an ideal choice for budget-conscious travelers. Its strategic location is perfect for those seeking a convenient layover between flights. The hotel, though currently under construction, offers reasonable rates and benefits for families, making it a good pick for larger groups.
Despite some guests finding the three-star experience a bit below their expectations, particularly due to outdated decor and occasional issues like lack of hot water, many appreciate the friendly service and overall good value. While the ongoing renovations contribute to a messy environment, the affordability and family-friendly perks stand out.
Ultimately, this hotel represents a balanced option for those prioritizing cost savings and convenience over luxury, accommodating family stays with reasonable rates and decent services.
Business
Embassy Suites by Hilton Los Angeles International Airport South is a business-friendly hotel that offers a range of facilities suited to the needs of corporate travelers. It features five well-appointed meeting rooms, including conference rooms suitable for smaller groups of around 10 people, making it convenient for both intimate business meetings and larger conferences. The business center is notably well-equipped for various professional needs, providing ample amenities for working.
The hotel has 100 guestrooms, including standard suites that come with a work/dining table, beneficial for guests needing to focus on work. The reception staff has been praised for their friendliness, contributing to a positive overall experience for business stays. The hotel's location offers an easy commute, making it particularly convenient for those attending conferences or looking for a place to stay after a long flight. While the shuttle service has received some negative feedback, the overall facilities and services have been deemed decent and accommodating for business travelers.
Indoor Pool
The indoor pool at Embassy Suites by Hilton Los Angeles International Airport South is a highly appreciated feature among guests. Its warm water temperature, ranging between 28-30 degrees Celsius, offers a pleasant and inviting swimming experience. The pool area is described as nice and spacious, contributing to the overall enjoyment of the facility. While the indoor courtyard can be quite hot, the pool itself remains a standout amenity. Despite occasional issues like the absence of towels, the pool is frequently mentioned positively, underscoring its appeal to visitors. Additionally, the combination of this great indoor pool with wonderful facilities and exceptional food enhances the overall guest experience at the hotel.
Yes, Embassy Suites by Hilton Los Angeles International Airport South has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at Embassy Suites by Hilton Los Angeles International Airport South.
Yes, Embassy Suites by Hilton Los Angeles International Airport South welcomes dogs.
Yes, parking facilities are available at Embassy Suites by Hilton Los Angeles International Airport South.
Yes, Embassy Suites by Hilton Los Angeles International Airport South has a gym.