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Summary of reviewsEmbassy Suites Los Angeles - International Airport/North is well-regarded for its strategic location, making it a prime choice for travelers with early or late flights. Just minutes from LAX, the hotel benefits from a 24/7 shuttle service and close proximity to car rental centers and essential amenities. Guests appreciate the hotel's convenience, especially for layovers and quick overnight stays.
The breakfast at the hotel is frequently praised for its variety and quality, being described as amazing, excellent and very good. Cook-to-order omelets, fresh pastries and hot choices are particularly noted with the complimentary aspect being a significant draw. Despite occasional complaints about the need for more variety and better restocking, the breakfast offerings generally receive favorable reviews.
Rooms at the Embassy Suites are celebrated for their spaciousness and comfort, ideal for families or travelers seeking extra space. Guests commend the clean and well-organized rooms, the availability of multiple TVs and the inclusion of kitchenettes. However, there are mentions of some rooms being dated and occasional cleanliness issues, indicating a need for more consistent upkeep.
Cleanliness receives mixed feedback. While many guests find the hotel exceptionally tidy and well-maintained, there are instances of dirty pools, unclean tubs and stained furniture. Despite these issues, the overall cleanliness is generally appreciated.
The hotel's staff is largely praised for being friendly, polite and accommodating with specific employees often highlighted for their exceptional service. Smooth check-in and check-out processes are frequently noted. However, there are occasional reports of unprofessional behavior and unresponsiveness.
Wi-Fi service at the hotel receives mostly positive feedback, though there are inconsistencies in certain areas. Some guests find the internet unreliable at times but generally, the Wi-Fi is deemed acceptable with the staff being helpful in resolving issues.
The gym is well-received, described as well-maintained with decent equipment, despite being small in size. It provides a satisfactory experience for guests looking for a basic workout.
The pool receives mixed reviews. While many guests find it nice, clean and enjoyable, particularly for children, others report issues with cleanliness and maintenance. When well-kept, the pool is a valued amenity.
Parking at the hotel is secure and practical but is frequently criticized for its high fees. Many guests find the costs burdensome, suggesting that parking should be free or included in the room rate.
The hotel is very family-friendly, offering spacious rooms and numerous amenities suitable for families. Special features like the robot named Winnie and the pool are big hits with children. The convenience of a free airport shuttle service also adds to the positive family experience.
The beds at the hotel receive high marks for comfort and cleanliness, contributing significantly to a good night's rest. However, the sofa beds are less favorably reviewed with many guests finding them uncomfortable and in need of an upgrade.
In summary, Embassy Suites Los Angeles - International Airport/North provides a convenient and generally comfortable stay with strong positives in its location, breakfast, room comfort and family-friendly amenities. Some areas, particularly the dining options and the condition of sofa beds, could benefit from improvement. Show more
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Categories
Family Friendly Hotel
This hotel provides spacious suites and complimentary breakfast, ideal for families. It is located near the airport for convenience.
Hotel with Parking
This hotel offers covered self-parking for $66.00 per day with in/out privileges and a complimentary 24-hour airport shuttle. While costly, it provides highly convenient and protected parking for airport travelers.
Hotel with Indoor Pool
Conveniently located, this Embassy Suites features an indoor pool facility. The hotel also provides a hot tub and fitness center, with the pool noted as being open until late, which is appreciated by guests with children.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel near Nightlife Spots
Hotel with Swimming Pool
Heated Pool Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Heated Pool
Room Types
Executive Corner King Suite - Non-SmokingThis suite is a spacious corner suite.
Suite with Two Queen Beds - Non-SmokingRoom features a sofa bed, a flat-screen cable TV, a microwave, a refrigerator and a work desk.
King Room - Mobility Access/Non-SmokingA flat-screen cable TV is featured in this room. A microwave, small fridge, and coffee and tea-making facilities are provided.
An accessible bath tub is also included.
King Room - Non-SmokingA separate living room with a flat-screen cable TV is featured in this suite. A microwave, small fridge, and coffee and tea-making facilities are provided.
Two-Room King Suite - Non-SmokingThis air-conditioned suite features a flat-screen cable TV, a microwave, a refrigerator and a work desk.
Premium King Suite - Non-SmokingA separate living area with a flat-screen satellite TV and a balcony are featured in this suite. A microwave and small fridge are also included.
Premium Queen Suite with Two Queen Beds - Non-SmokingA separate living area with a flat-screen satellite TV and a balcony are featured in this suite. A microwave and small fridge are also included.
King Room with Roll-In Shower - Mobility Access/Non-SmokingThis quadruple room has air conditioning, a safe deposit box, a flat-screen TV with cable channels and a balcony. The unit has 1 bed.
Guest Reviews
7.7
Good
Location
Embassy Suites Los Angeles - International Airport/North offers an exceptionally convenient location for travelers, especially those with early or late flights. The hotel is situated just minutes from LAX, making it ideal for layovers and quick overnight stays. Guests appreciate the proximity to car rental centers, such as Budget and AVIS and the easy access to public transit. The hotel's 24/7 shuttle service to and from the airport is frequently highlighted as a key benefit, though some mentioned it could take a while. The location also allows for convenient visits to popular sites like SoFi Stadium. Overall, the combination of close proximity to the airport, car rentals and essential amenities makes this hotel a practical choice for transit travelers.
Breakfast
Guests frequently praised the breakfast at Embassy Suites Los Angeles - International Airport/North, highlighting it as a significant positive aspect of their stay. Many reviews described the breakfast as amazing, excellent and very good with a variety of options including cook-to-order omelets, fresh pastries and diverse hot choices. The inclusion of a complimentary breakfast was appreciated by numerous guests and it seemed to be a considerable draw, especially for families and travelers looking for convenience.
The breakfast area was noted to be large and comfortable with sufficient offerings for an American-style breakfast. Several guests enjoyed the continental breakfast, pointing out its superiority to other hotels and found the American breakfast to be good by local standards.
However, not all feedback was entirely positive. Some guests mentioned the need for more frequent restocking of breakfast items and suggested improvements for greater variety. A few reviews criticized the limited selection and quality with specific complaints about the absence of gluten-free options, the use of disposable tableware and items being served cold or running out quickly.
Despite some mixed opinions, the overall sentiment towards the breakfast at Embassy Suites Los Angeles seemed favorable with many guests valuing the wide-ranging choices and the convenience of having breakfast included with their stay.
Dinner
Embassy Suites Los Angeles - International Airport/North presents a mixed dining experience for its guests. While some reviewers praise the hotel restaurant, noting excellent breakfast and dinner offerings and highlight specific dishes like the Embassy cafe fried rice and orange chicken, many others find the dinner options lacking. A recurring inconvenience is the requirement to order food off a QR code, often leading to extended wait times and sometimes cold meals.
Despite having a restaurant on-site, it's frequently noted that dinner service isn't available, pushing guests to seek nearby dining alternatives, which are limited and necessitate a walk. Some guests were disappointed with the limited menu and the basic nature of bar food when the restaurant wasn't open. The facility is complemented by a snack bar and a well-stocked vending machine, which provide some respite.
The hotel's strategic location, close to car rentals and the airport with a free shuttle service, is appreciated by guests, though the dining aspect, especially the lack of a full-service restaurant for dinner, remains an area many feel could be greatly improved.
Rooms
Embassy Suites Los Angeles - International Airport/North offers notably spacious and comfortable rooms, making them ideal for families or travelers seeking extra space. Many guests have praised the rooms for being clean and well-organized with large and comfortable beds that enhance the overall comfort of their stay. Amenities such as multiple TVs, a separate living area and kitchenettes add convenience and a homely feel to the accommodations.
Additionally, the proximity to LAX is frequently highlighted as a significant advantage, making this hotel a convenient choice for those with early flights or layovers. The hotel’s rooms provide a quiet retreat and some even allow early check-in, which adds to the positive experience for many travelers.
However, there are mentions of the rooms being somewhat dated and instances of cleanliness issues, including reports of smoke smells and occasional maintenance problems. Some guests noted that bathrooms could be rundown with minor faults such as improperly installed fixtures or noisy faucets. These issues suggest that while the hotel excels in space and comfort, it might benefit from more consistent upkeep and modernization.
Overall, Embassy Suites Los Angeles - International Airport/North is celebrated for its large, comfortable and well-equipped rooms, despite some areas requiring attention to ensure a uniformly high standard of cleanliness and maintenance.
Beds
Embassy Suites Los Angeles - International Airport/North has garnered consistent praise for the comfort of its beds. Guests frequently describe their beds as very comfortable with some even highlighting that the beds were super comfortable, big and provided a reliable night’s rest. The bedding is often mentioned as clean and pillows are widely appreciated for their comfort, enhancing the overall sleeping experience.
However, not all was perfect; there were mixed feelings about the sofa beds. Many guests found the sofa bed mattresses to be uncomfortable, noting issues like noticeable springs and difficulty setting up or folding back. Some even described the sofa beds as very bad or horrible, suggesting these need a proper upgrade. Instances of worn-out or stained furniture were also noted, though these did not overshadow the satisfaction with the primary beds.
In summary, while the standard beds at Embassy Suites LA - International Airport/North receive high marks for comfort and cleanliness, the same cannot be said for the sofa beds, which detract from an otherwise restful experience.
Cleanliness
Embassy Suites Los Angeles - International Airport/North offers a mix of experiences when it comes to cleanliness. Guests frequently remarked on the hotel's overall cleanliness, highlighting clean rooms, comfortable facilities and spacious accommodations. Many noted that the rooms were exceptionally tidy and well-maintained, often describing them as very clean, super clean and spotless. Additionally, the bathrooms generally received positive comments for their cleanliness.
However, there were also several instances where cleanliness standards were not met. Reports of dirty pools, unclean tubs and stained furniture were mentioned. Some guests encountered deficiencies in daily housekeeping services and noted that certain areas, including the pool and some rooms, required more thorough cleaning. The presence of bed bugs and issues such as unclean towels, dirty tables in the restaurant and overall poor hygiene in specific areas were pointed out. Despite these concerns, the hotel’s amenities and proximity to the airport were well-regarded, offering a clean and convenient option for travelers who prioritize location and basic comforts.
Staff
The staff at Embassy Suites Los Angeles - International Airport/North has garnered mixed reviews with the majority leaning positively. Many guests described the staff as exceptionally friendly, polite and accommodating, often mentioning specific employees who stood out for their helpfulness and professionalism. The front desk received numerous commendations for being friendly, efficient and courteous with several guests highlighting the smooth check-in and check-out processes. Guests appreciated the staff's readiness to assist with various needs, from room changes to providing local information.
However, there were instances where the staff's service fell short of expectations. Some mentioned encountering rude or unprofessional behavior, particularly at the front desk. Issues like unresponsiveness to phone calls and delays in fulfilling requests were also reported. Despite these occasional setbacks, the overall sentiment remained positive with many guests expressing gratitude for the staff's excellent service and the warm, welcoming atmosphere they helped create.
Wi-Fi
Embassy Suites Los Angeles - International Airport/North offers Wi-Fi throughout the property with many guests noting its strength and reliability. While the internet speed is generally considered acceptable, it is worth mentioning there are inconsistencies in the service. Certain areas of the hotel, such as the 8th floor, have reported weaker or even non-existent Wi-Fi. Several guests found the internet unreliable and experienced issues connecting, but staff members, particularly Andrew, have been recognized for their helpfulness in resolving these problems. Despite sporadic complaints of weak or slow internet, the overall experience with Wi-Fi at the hotel includes positive feedback on its availability in rooms, providing a good connection that allows guests to stay connected during their stay.
Gym
The gym at Embassy Suites Los Angeles - International Airport/North receives predominantly positive feedback from guests. It is described as well-maintained and in great shape with updated facilities that include decent exercise equipment and a peloton bike. Guests appreciate having access to a 24-hour gym, noting it is adequate for their needs despite being small in size. Additionally, there is mention of a fully stocked snack vending machine nearby, which adds convenience. Some guests did point out the gym is limited in terms of space and equipment but still found it satisfactory for a basic workout. Overall, the fitness amenities, including the gym and pool, provide a pleasant experience for those looking to stay active during their visit.
Pool
The pool at Embassy Suites Los Angeles - International Airport/North receives mixed reviews from guests. Many remarked on its positive aspects, describing the pool as nice, pretty big and a hit with children who particularly enjoyed their time in it. Additionally, the indoor pool was often noted as clean and great, accompanied by a nice pool area with a garden. Guests also appreciated the availability of a fitness room and good pool facilities on site.
However, several guests encountered issues with the pool's cleanliness, mentioning it as dirty, grotty or filthy. Some noted specific maintenance concerns such as a cold temperature, the pool being out of order or discovering the pool under construction during their stay. Additionally, the provision and hygiene of towels were problematic and the pool area was often described as unkempt. Despite these drawbacks, the pool remains a generally appreciated amenity when it is operational and well-maintained.
Parking
The Embassy Suites Los Angeles - International Airport/North offers ample parking with a secure underground parking lot, but guests frequently express concerns regarding the cost. Many reviews highlight the parking fees as exceedingly high with charges ranging from $44 to $67 per night. Families and longer-stay guests in particular find these costs burdensome, suggesting that parking should ideally be free or at least included in the room rate. Although the parking area is described as practical and has plenty of spaces, some guests experienced difficulty finding spots, especially during events or due to ongoing maintenance. Additionally, there are mentions of hidden fees and taxes on parking and a few guests noted issues such as the parking gate not working or unpleasant odors in the garage. Despite these issues, the secure nature of the parking facility is appreciated, though the high cost remains a significant point of contention.
Family
Embassy Suites Los Angeles - International Airport/North appears to be a fantastic choice for families, providing a positive experience for those traveling with kids. Its family-friendly atmosphere, accommodating staff and spacious rooms are consistently praised. Many families appreciate the convenience of its proximity to LAX, making it an ideal spot for short rests before or after long trips. The rooms are well-suited for families of various sizes, from small groups to larger families needing extra space.
Families can enjoy numerous amenities, including a pool that is particularly popular among children. Guests mention the fun and entertainment value provided for kids, such as a robot affectionately named Winnie, which was a major hit. The hotel also offers good breakfast value and a free airport shuttle service that adds to its family-friendly perks.
While some reviews mention occasional disturbances, overall, the environment is clean, safe and pleasant, contributing to a great family vacation experience. The hotel's emphasis on family accommodations makes it a preferred choice for those traveling with children, ensuring a comfortable and enjoyable stay for everyone.
3 Star
Embassy Suites Los Angeles - International Airport/North offers a typical three-star hotel experience with some notable upsides and areas for improvement. Guests have highlighted its convenient location, being relatively close to the airport, which can be a major plus for travelers with tight schedules. The rooms and TVs are generously sized, providing ample space for comfort.
The hotel provides a good price/performance ratio, which guests have found a solid value for a three-star establishment. Complimentary extras like a free drink and breakfast have been appreciated, contributing positively to the overall stay. The experience stands out for its good value and aligns well with the expectations of a three-star hotel, making it a reliable option for budget-conscious travelers.
However, there are several aspects where the hotel shows its age. Guests have noted that the facility is quite outdated with worn-out components, old sheets and pillows and overall wear and tear. The condition of the building suggests that it could benefit from updates and renovations. Issues like room noise and sporadic hot water outages have also been mentioned, which could affect the comfort of the stay.
Moreover, the check-in process can be problematic with instances of significant delays causing inconvenience to guests. Although the hotel meets the standard expectations for a three-star rating, it's clear that some areas require attention to enhance the overall guest experience. Despite these drawbacks, the hotel remains a practical choice for those seeking a budget-friendly stay near the airport.
Business
Embassy Suites Los Angeles - International Airport/North is recommended for business travelers due to its strategic location near LAX, making it convenient for business meetings. The hotel has received praise for being business-friendly, offering facilities that cater specifically to business needs. The architecture layout supports a productive environment and the free Wi-Fi throughout the hotel is a significant advantage for staying connected.
Guests have highlighted the spacious rooms, which are well-suited for business purposes and the overall friendliness and efficiency of the staff. The breakfast provided has also been positively mentioned, adding value to the stay. Despite some minor issues with the shuttle service, the hotel's location and taxi availability make commuting less stressful.
However, potential guests should note the high parking cost of $44 per night. Overall, the hotel is seen as a great option for business travelers, particularly those needing quick access to the airport and suitable meeting facilities.
Accessible
Guests at the Embassy Suites Los Angeles - International Airport/North have praised the hotel's provisions for accessibility. The hotel offers large, handicap accessible rooms that many mention are clean and comfortable. The layout allows for easy movement for wheelchairs and ensures that all areas are conveniently accessible. Close proximity to elevators and accessible parking further enhances convenience. Additionally, amenities such as car rentals are accessible on foot, making the hotel an accommodating choice for travelers with disabilities.
Heated Pool
The heated pool at Embassy Suites Los Angeles - International Airport/North receives mixed feedback from guests. Some reviews highlight that the heated pool is excellent and even commend the indoor heated pool as great. However, there are mentions of the pool being very cold despite being labeled as heated. Additionally, a few guests noted that the pool was closed for a while. Overall, while the heated pool has its admirers, there are some inconsistencies in guest experiences regarding its temperature and availability.
Indoor Pool
The Embassy Suites Los Angeles - International Airport/North features an indoor swimming pool that receives considerable attention from guests. Many appreciate the convenience and experience of an indoor pool with several guests specifically noting that the children particularly loved it. The pool’s accessibility until midnight adds to its appeal. However, there are mentions of the pool being very cold and instances when it was closed or not operational, which might affect the overall enjoyment for some visitors. Alongside the pool, the fitness center also receives positive feedback.
Yes, Embassy Suites Los Angeles - International Airport/North has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Embassy Suites Los Angeles - International Airport/North.
No, Embassy Suites Los Angeles - International Airport/North doesn't allow dogs.
Yes, parking facilities are available at Embassy Suites Los Angeles - International Airport/North.
Yes, Embassy Suites Los Angeles - International Airport/North has a gym.