Senator Mar Menor
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Summary of reviewsSenator Mar Menor receives generally positive reviews, especially for its spacious and well-equipped accommodations. The rooms are described as clean, modern and comfortable, featuring extensive amenities like kitchens, terraces and multiple bathrooms. This makes it an excellent choice for families and groups. Many guests appreciate the beautiful views, well-maintained pools and friendly, helpful staff, notably in the reception and cafeteria areas. The hotel's location, though somewhat isolated and requiring a car for easy access to amenities, restaurants and beaches, is valued for its tranquility and strategic position near major highways and golf courses.
The breakfast buffet gets mixed reviews with many praising its variety and fresh offerings, although others mention limited options and sometimes stale food. Dinner experiences are less favorable with frequent complaints about limited variety, food quality and long buffet lines. However, some guests still find occasional dishes enjoyable.
Wi-Fi connectivity is generally reliable in the apartments and public areas but shows inconsistency in certain rooms. The spa and gym receive mixed feedback with positive remarks on their cleanliness and modern facilities but criticism due to limited operating hours and occasional equipment issues. The pool area, a highlight for many families, offers fun features like water slides and a lazy river, although it sometimes suffers from cleanliness issues and overcrowding.
Parking is ample and convenient with options for both free and paid spaces, including an on-site garage with additional storage facilities. Overall, Senator Mar Menor is commended for its relaxing environment, good facilities and pleasant staff, making it a solid choice for travelers who prioritize spacious accommodations and don't mind a bit of driving.
Categories
The breakfast buffet gets mixed reviews with many praising its variety and fresh offerings, although others mention limited options and sometimes stale food. Dinner experiences are less favorable with frequent complaints about limited variety, food quality and long buffet lines. However, some guests still find occasional dishes enjoyable.
Wi-Fi connectivity is generally reliable in the apartments and public areas but shows inconsistency in certain rooms. The spa and gym receive mixed feedback with positive remarks on their cleanliness and modern facilities but criticism due to limited operating hours and occasional equipment issues. The pool area, a highlight for many families, offers fun features like water slides and a lazy river, although it sometimes suffers from cleanliness issues and overcrowding.
Parking is ample and convenient with options for both free and paid spaces, including an on-site garage with additional storage facilities. Overall, Senator Mar Menor is commended for its relaxing environment, good facilities and pleasant staff, making it a solid choice for travelers who prioritize spacious accommodations and don't mind a bit of driving.
Resort with EV Charging Stations
Resort near Golf Courses
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Resort with Spa
Family Friendly Resort
Dog Friendly Resort
Romantic Resort
Resort with Swimming Pool
Indoor Pool Pool Water Slide Lazy River Outdoor Pool
Business Resort
Resort with Parking
EV charging stations
Cheap Resort
Accessible Resort
Resort with Gym
4-Star Resort
Resort with Outdoor Pool
Resort with Lazy River
Resort with Pool Water Slide
Resort with Indoor Pool
Guest Reviews
Senator Mar Menor offers a mixed experience when it comes to its location, depending greatly on personal preferences and travel needs. For those eager to explore the region by car, its strategic position near major highways makes it easy to reach various attractions and beaches such as La Manga, Cabo de Palos and Cartagena. The close proximity to Serena Golf is a significant advantage for golf enthusiasts.
The hotel is situated in a tranquil area, providing a peaceful retreat away from the city's hustle and bustle, ideal for those seeking a quiet escape. Guests appreciate the serene views of the golf course and the surrounding landscape. Additionally, there is ample space for parking, making it convenient for those traveling with their own vehicle.
However, the location has its downsides. It is somewhat isolated with guests often needing a car to access amenities, restaurants, beaches and the town center. Walking to these destinations is not feasible given the distances involved. The lack of nearby services and the necessity to drive for basic needs can be inconvenient for some visitors.
Despite these challenges, those looking for a base to explore the broader area or to enjoy a peaceful holiday will find the location works well for their plans. The hotel itself offers good facilities, friendly staff and comfortable accommodations, making it a valuable choice for travelers who don't mind a bit of driving.
The breakfast experience at Senator Mar Menor Hotel receives mixed reviews from guests. On the positive side, many visitors praised the variety and quality of the breakfast buffet, highlighting the presence of fresh orange juice and a wide range of options, from salmon to muesli. The breakfast was often described as very complete, extensive and delicious. Some appreciated the good value for money and the pleasant staff enhanced their dining experience.
However, some guests were less satisfied, noting issues such as limited fruit variety, lack of fresh juice and chaotic buffet management. There were also comments about the buffet being repetitive and sometimes feeling stale. The price of the breakfast was a point of contention for some with a few guests finding it too high. For those who are used to a more international or varied breakfast, the offering might appear modest or typical for local standards. Overall, for those preferring a hearty and traditional breakfast, Senator Mar Menor generally delivers, though it might not meet every guest’s expectations.
Guests at Senator Mar Menor had mixed experiences regarding dinner at the hotel. A common theme in reviews is the limited and often repetitive variety of food offered in the buffet. Many guests found the meals to be of poor quality and not in line with what one would expect from a 4-star hotel. Issues such as cold, dry or undercooked food were mentioned frequently. The buffet was described as having long queues and insufficient replenishment, adding to the dissatisfaction.
The absence of a restaurant in operation also caused inconvenience for many visitors with some highlighting that they had to look for dining options outside the hotel. Additionally, the lack of clear signage and variety in the buffet led to further disappointment. For those with specific dietary needs, such as gluten-free options, the hotel's lack of accommodations was a point of frustration.
While there were some positive notes, such as the occasional good dish or better buffet experience on weekends, these were exceptions rather than the rule. Overall, the dining experience left much to be desired for many guests at Senator Mar Menor.
Senator Mar Menor is highly praised for its spacious and well-equipped accommodations, making it an excellent choice for families and groups. Guests consistently highlight the cleanliness and expansive size of the apartments, which come with a host of amenities, including modern kitchens, terraces with stunning views and multiple bathrooms—ideal for family stays. The rooms are described as beautiful, comfortable and featuring refined furnishings with many offering lovely views of the pool or sea.
The apartments are fully furnished and include thoughtful touches like welcome bottles of water and cava, as well as practical features like washing machines and dishwashers. The facilities are well-maintained with extensive pools that appeal to both adults and children, complete with slides and lifeguards.
The hotel's location is noted to be convenient for those with a car with easy access to nearby villages, a golf course and the motorway. While some aspects of the facility could benefit from updates, the overall satisfaction with the room's spaciousness and comfort, as well as the friendly staff, notably the reception team and cafeteria personnel, make it a favorable spot for a relaxing stay. Despite minor issues like occasional noise and the need for some repairs, the combination of tranquility, functionality and generous space in the rooms and apartments leaves a positive impression on visitors.
When it comes to the beds at Senator Mar Menor, guests have had mixed experiences. The reviews highlight both positive and negative aspects. On the bright side, many guests found the beds to be comfortable, cozy and large with some even describing them as super comfortable. The hotel also received praise for its pillows with several reviews noting their comfort.
However, not all reviews were so favorable. A number of guests found the beds and mattresses to be very uncomfortable with issues ranging from hardness to springs poking through. The condition of some mattresses was also a point of contention, described as old and in poor condition. The sofa beds, in particular, were often criticized for being uncomfortable and outdated, detracting from the overall sleeping experience.
In summary, while some guests enjoyed a restful night's sleep on the comfortable beds at Senator Mar Menor, others felt that improvements were needed to meet their expectations.
Guest reviews of 'Senator Mar Menor' reveal mixed experiences regarding the hotel's cleanliness and maintenance. On the positive side, several guests praised the cleanliness of the rooms and apartments, highlighting spotless and well-equipped accommodations. Clean and cozy environments were frequently mentioned and some reviewers appreciated the hotel's modern, spacious and comfortable facilities. Many found the hotel generally clean with friendly cleaning staff and properly maintained pools with clean sunbeds.
However, a significant number of guests experienced issues with cleanliness. Reports of dirty kitchens, neglected common areas and musty smells were common. Problems such as cobwebs, dust and ants in the apartments were frequently noted. The state of the pools attracted substantial criticism with recurring mentions of dirty, turbid water filled with hair and algae. Some guests mentioned that pool facilities and terraces were not cleaned for days and general maintenance throughout the hotel was lacking. Specific complaints included dirty sofa beds, uncleaned terraces and uncleaned apartments upon check-in.
The reviews also pointed out maintenance issues, such as broken furniture, dirty public toilets and poor air conditioning in common areas. Several guests were disappointed by the irregularity and quality of room cleaning services with instances of unchanged trash cans, dirty showers and unwashed towels causing discomfort.
Overall, while some guests enjoyed a clean and comfortable stay, significant concerns about cleanliness and maintenance affected the experiences of many others.
Overall, the reviews for the staff at Senator Mar Menor are largely positive with many guests highlighting their friendly, attentive and helpful nature. Several guests appreciated the reception staff, noting individuals like Natalia, Amed and Rosana for their efficient and friendly service. The cleaning staff also received commendations for being pleasant and hardworking, whereas specific mentions of waiters and the cafeteria staff indicate a cheerful and accommodating attitude.
However, a few negative experiences were also reported, such as the reception staff being occasionally slow, rushed and, in some cases, unfriendly. Some guests mentioned inefficiencies, such as long check-in lines and poor communication about services. A recurring theme among the criticisms is the inconsistent service quality with some staff members being described as rude and inattentive.
Despite these inconsistencies, the general consensus leans towards a positive service experience with the overall friendliness and helpfulness of the staff making the majority of guests' stays much more pleasant.
Senator Mar Menor offers a mixed experience when it comes to Wi-Fi connectivity. Guests have given feedback on the hotel's internet service, noting both strengths and areas for improvement. Each apartment is equipped with its own router and unique password, allowing for a solid connection in those units. Additionally, the Wi-Fi signal is reported to be strong in the lobby area, providing guests with reliable internet access in common spaces.
However, the Wi-Fi experience is inconsistent throughout the hotel. Some guests have experienced poor connection strength in certain guest rooms, particularly on higher floors and in specific areas like the kitchen. The connection issues range from intermittent signal drops to an inability to connect at all, which has been a significant inconvenience for some, especially when phone signals are also weak.
Overall, while the Wi-Fi in the apartments and public areas can be satisfactory, several guests have reported that the service needs considerable improvement to ensure a more reliable and robust internet experience across the entire property.
The spa experience at Senator Mar Menor seems to be a mixed bag with some guests expressing delight while others faced disappointment. On the positive side, those who used the spa facilities found them enjoyable, noting the beautiful space and features like the whirlpool bathtub. Some guests particularly loved and praised the spa, describing it as great and appreciating its simplicity.
However, many reviews point out significant downsides. The spa was often closed, either due to Covid measures or for other unspecified reasons, which left many visitors unable to use it. When open, certain amenities like the spa fountains, jet buttons and jacuzzi frequently encountered issues, detracting from the overall experience. There were also mentions of the spa facilities being in poor condition and not very impressive.
The spa operates from 8 a.m. to 8 p.m. but was closed on specific days, such as Mondays and Tuesdays. It was noted that the spa could not be used if the sole staff member was busy with a treatment. Despite these operational challenges, the attention from the staff and the magnificent views were well-received by guests.
The gym at Senator Mar Menor has received mixed feedback from guests. Many have highlighted that the facility is very clean, well-equipped, spacious and features new equipment, painting a picture of a modern and appealing fitness center. However, there were consistent mentions of the gym being closed at certain times, specifically on Mondays and Tuesdays, which has led to some frustration among visitors. Additionally, some found the gym uninteresting and not particularly engaging. Despite these occasional criticisms, guests generally appreciated the gym for its completeness and state-of-the-art features. For those seeking fitness options, the hotel provides good accessibility, including for individuals with disabilities. Besides the gym, visitors also noted that pool maintenance and occasional staff interruptions were aspects to be aware of during their stay.
Senator Mar Menor boasts a variety of pools that contribute to a generally positive experience for guests. Many visitors appreciate the spacious and well-equipped pool areas, which include features like water slides and a lazy river, making it an entertaining spot for families and children in particular. The large size of the main pools and the presence of sun loungers provide ample space for relaxation and fun.
However, the pool areas do face some challenges, particularly concerning cleanliness and overcrowding. There are frequent mentions of cloudy or dirty pool water and issues with maintenance. Additionally, the pools can become quite crowded and securing a sunbed can be difficult with many guests noting the early rush to reserve spots.
Despite these drawbacks, the facilities, including a dedicated children's pool and accessible features for disabled individuals, receive positive feedback. Lifeguards and staff are generally noted for their attentiveness, although there are occasional complaints about supervision.
In summary, while Senator Mar Menor's pool facilities are extensive and cater well to families, improvements in cleanliness and crowd management could enhance the guest experience further. The pool area is a highlight for many, offering a mix of relaxation and fun under the sun.
Senator Mar Menor offers a variety of parking options that many guests found convenient and ample. With plenty of parking available nearby, both paid and free, guests frequently commented on how easy it was to find a spot. The parking area is spacious and there is an abundance of off-street parking that provides ample room for vehicles.
The on-site parking facility is generally regarded as good with a large garage that includes small storage rooms for each space. Additionally, there are options for electric car charging, which some guests found beneficial. However, a few noted issues such as the lack of available parking at times, the extra cost for hotel parking and occasional problems with the parking gate and lights.
Overall, the convenience of parking near the hotel was a commonly highlighted advantage, making it a straightforward choice for those driving to the location, despite some minor issues reported by a few guests.
Senator Mar Menor offers a convenient and practical experience for electric vehicle owners. The hotel features EV charging stations, including a garage equipped with electric charging units, available 24 hours a day. Guests have commended the presence of a good number of EV charging stations, ensuring accessibility and ease of use. Additionally, there is a complimentary parking space in front of the hotel, adding to the overall convenience. Whether traveling for business or leisure, this hotel provides satisfactory amenities for those driving electric vehicles.
Senator Mar Menor is a fantastic destination for families seeking a relaxing and engaging vacation. The spacious apartments are ideally sized for families, providing ample room and comfort. The hotel creates a welcoming family atmosphere with facilities thoughtfully designed around the large pool area, complete with picturesque palm trees.
Children are particularly well-catered for at Senator Mar Menor. The pool area, featuring exciting slides, is a major attraction and keeps both kids and adults entertained. Additional facilities, such as a lazy river and dedicated kids' play area, add to the fun and relaxation for the entire family.
Family-friendly services and programs, including an engaging children's program and attentive staff, ensure a pleasant stay for all guests. The hotel's overall environment promotes a sense of community, ideal for those traveling with children or celebrating special family occasions.
While there are some areas for improvement, such as the upkeep of sunbeds and better visibility for parents during children's club activities, the hotel's strengths far outweigh these issues. Guests praise the tranquility of the location, the family-centric design and the extensive range of activities available for children. All in all, Senator Mar Menor is a prime choice for a family vacation, offering a blend of comfort, entertainment and relaxation.
Senator Mar Menor is a top choice for golf enthusiasts, thanks to its perfect location adjacent to the beautiful La Serena Golf Course. Guests appreciate the close proximity to this well-maintained golf complex, often praising the easy access and tranquil ambiance. The serene views of the golf course from the hotel add to the overall aesthetic and charm, enhancing the stay for many visitors.
The hotel's location is regularly highlighted as ideal for golfers with many reviews noting the convenience and pleasant surroundings for playing golf. The golf hotel itself offers excellent facilities and the course is described as having great amenities and providing a satisfying experience for those who play.
Additionally, the golfing facilities are complemented by the tranquility of the area, making it not only a great spot for golf but also for relaxation. Visitors have also noted the hotel's suitability for cyclists with designated areas for bicycle adjustments, adding to its appeal for active travelers.
Overall, Senator Mar Menor garners positive feedback for its prime location, beautiful views and top-notch golfing facilities, making it a preferred option for a golf-centric getaway.
Senator Mar Menor has attracted attention for its four-star rating, but the reviews suggest a discrepancy between its advertised status and guest experiences. Many guests feel the hotel falls short of typical four-star expectations, likening it more to a three-star establishment. Criticisms often focus on poor food quality, limited variety and inadequate maintenance, which undermine the hotel's rating. Several guests expressed dissatisfaction with the check-in and check-out times, finding them inconvenient. The housekeeping and room conditions have also been areas of concern with some noting uncomfortable bedding and overall neglect.
Despite these issues, some visitors have found their stay satisfactory and expressed a willingness to return. However, the general sentiment remains that the hotel does not live up to its four-star branding with many recommendations for improvement. The inconsistent quality of service and facilities suggests that while it has potential, significant upgrades are necessary to meet the expectations associated with a four-star rating.
Senator Mar Menor offers a range of facilities that cater to business travelers, providing a convenient setting for professional stays. It features a well-equipped business center and conference room that many found useful for their business needs. The terrace offers a relaxing space to unwind after a day of work. The hotel is considered ideal for business trips due to its advantageous amenities. However, some aspects like limited bar and food options, a reception closed until 4 PM and restricted access to certain areas may pose inconveniences. Despite these minor drawbacks, the hotel's business facilities are well-equipped, making it a practical choice for corporate stays.
Senator Mar Menor generally receives positive feedback regarding its accessibility for guests with disabilities. The hotel is described as fully equipped and well adapted for people with disabilities, making it accessible and allowing for easy mobility around the property. Notably, there aren't many steps around the complex, contributing to its accessible design. It is also well connected, which adds to its overall convenience. However, certain areas, such as bathing facilities and disabled parking, require improvement to better meet accessibility regulations. Overall, it is suitable for families and guests with reduced mobility, but there is room for enhancements to make it fully optimal for all guests.
The Senator Mar Menor hotel features a fantastic pool area, highlighted by its entertaining and well-loved water slides. Guests frequently commend the quality and fun factor of the slides, which are particularly popular among children. Descriptions like "great slides," "super entertaining," and "top slides" underscore their appeal. The water slides are often cited as a highlight of visitors' stays, providing hours of enjoyment for families.
However, some reviews point to issues with pool maintenance. Instances of dirty water, broken tiles and the occasional closure of slides have been noted. Despite these concerns, the water slides overall remain a standout attraction, consistently mentioned with enthusiasm by those who visit. While there are some drawbacks, the exciting and enjoyable slides make up a key aspect of the hotel experience.
The lazy river at Senator Mar Menor receives positive feedback from guests. It's highlighted as enjoyable for both adults and kids, offering a good flow of water that enhances relaxation. Visitors appreciate its presence as a fun and pleasant feature, contributing to the overall enjoyment of the hotel's amenities.
The outdoor pool at Senator Mar Menor receives a mix of feedback from guests with most reviews highlighting its appealing features. The spacious outdoor pool, complemented by slides, appears to be a hit, especially among families with children. The pool area is described as lovely and well-maintained with its size accommodating guests even when it is packed. Some guests appreciate the cleanliness and the organization under supervision, making it a desirable spot for early swims and offering spectacular views.
However, there are mentions of less favorable experiences with a few guests noting that the pool water was dirty or murky at times. Despite these occasional issues, the overall sentiment towards the outdoor pool remains positive with phrases like beautiful, great and very nice frequently used to describe it. The availability of different pools within the complex helps in maintaining a variety of experiences for visitors.
The indoor pool at Senator Mar Menor garners mixed feedback from guests. On a positive note, it is described as a beautiful facility that is well appreciated when available. Guests mention a heated pool being part of the indoor offerings, adding to the attraction. However, there are recurring issues with accessibility, as the pool was often closed or not mentioned in information provided. Maintenance seems to be a concern with some guests finding the pool neglected or not up to expectations. Despite the appealing aspects of the indoor pool, reliability and upkeep appear to need improvement.
Senator Mar Menor offers an appealing destination for those seeking a break from the daily grind with particular highlights for couples. Celebrated for creating unforgettable couple getaways, the hotel is lauded as the perfect place for couples and ideal for relaxing. Despite its slightly secluded location, this serves as a benefit for a romantic escape, providing wonderful rest and disconnection from bustling routines. Evening performances add a touch of entertainment, making for a pleasant stay. While it may be more family-oriented overall, special touches like champagne for celebrations add to its romantic allure.
Senator Mar Menor stands out as a pet-friendly destination, welcoming both dogs and cats with open arms. Guests appreciated the ability to bring their pets along, highlighting the hotel's dedication to creating a dog-friendly environment. Many remarked positively on finding thoughtful touches like a dog ball provided upon unfolding the bed in the dog-friendly suite.
While the overall pet policy was well-received, evaluating the additional fee for pets sparked mixed feelings among visitors; some considered the cost for accommodating large dogs a bit steep. However, the convenience of having pets accepted made vacations smoother for many.
The hotel's amenities and cleanliness received commendations with guests noting the very nice and clean facilities. The service was deemed excellent, offering a smooth experience for those traveling with pets. Nonetheless, there were a few restrictions that some guests found inconvenient. Pets were allowed in designated areas like the terrace of the cafe but were not permitted by the pool, which left some pet owners wishing for more inclusive spaces.
Additionally, there were mentions of the occasional smell of dog and dog hair in rooms, indicating that the cleaning standards specific to pet-occupied rooms could perhaps be improved.
Overall, Senator Mar Menor offers an overwhelmingly positive experience for those wishing to travel with their pets, making it a favored choice for pet owners despite a few areas that could benefit from minor adjustments.
Location Show Map
Location
The hotel is situated in a tranquil area, providing a peaceful retreat away from the city's hustle and bustle, ideal for those seeking a quiet escape. Guests appreciate the serene views of the golf course and the surrounding landscape. Additionally, there is ample space for parking, making it convenient for those traveling with their own vehicle.
However, the location has its downsides. It is somewhat isolated with guests often needing a car to access amenities, restaurants, beaches and the town center. Walking to these destinations is not feasible given the distances involved. The lack of nearby services and the necessity to drive for basic needs can be inconvenient for some visitors.
Despite these challenges, those looking for a base to explore the broader area or to enjoy a peaceful holiday will find the location works well for their plans. The hotel itself offers good facilities, friendly staff and comfortable accommodations, making it a valuable choice for travelers who don't mind a bit of driving.
Breakfast
However, some guests were less satisfied, noting issues such as limited fruit variety, lack of fresh juice and chaotic buffet management. There were also comments about the buffet being repetitive and sometimes feeling stale. The price of the breakfast was a point of contention for some with a few guests finding it too high. For those who are used to a more international or varied breakfast, the offering might appear modest or typical for local standards. Overall, for those preferring a hearty and traditional breakfast, Senator Mar Menor generally delivers, though it might not meet every guest’s expectations.
Dinner
The absence of a restaurant in operation also caused inconvenience for many visitors with some highlighting that they had to look for dining options outside the hotel. Additionally, the lack of clear signage and variety in the buffet led to further disappointment. For those with specific dietary needs, such as gluten-free options, the hotel's lack of accommodations was a point of frustration.
While there were some positive notes, such as the occasional good dish or better buffet experience on weekends, these were exceptions rather than the rule. Overall, the dining experience left much to be desired for many guests at Senator Mar Menor.
Rooms
The apartments are fully furnished and include thoughtful touches like welcome bottles of water and cava, as well as practical features like washing machines and dishwashers. The facilities are well-maintained with extensive pools that appeal to both adults and children, complete with slides and lifeguards.
The hotel's location is noted to be convenient for those with a car with easy access to nearby villages, a golf course and the motorway. While some aspects of the facility could benefit from updates, the overall satisfaction with the room's spaciousness and comfort, as well as the friendly staff, notably the reception team and cafeteria personnel, make it a favorable spot for a relaxing stay. Despite minor issues like occasional noise and the need for some repairs, the combination of tranquility, functionality and generous space in the rooms and apartments leaves a positive impression on visitors.
Beds
However, not all reviews were so favorable. A number of guests found the beds and mattresses to be very uncomfortable with issues ranging from hardness to springs poking through. The condition of some mattresses was also a point of contention, described as old and in poor condition. The sofa beds, in particular, were often criticized for being uncomfortable and outdated, detracting from the overall sleeping experience.
In summary, while some guests enjoyed a restful night's sleep on the comfortable beds at Senator Mar Menor, others felt that improvements were needed to meet their expectations.
Cleanliness
However, a significant number of guests experienced issues with cleanliness. Reports of dirty kitchens, neglected common areas and musty smells were common. Problems such as cobwebs, dust and ants in the apartments were frequently noted. The state of the pools attracted substantial criticism with recurring mentions of dirty, turbid water filled with hair and algae. Some guests mentioned that pool facilities and terraces were not cleaned for days and general maintenance throughout the hotel was lacking. Specific complaints included dirty sofa beds, uncleaned terraces and uncleaned apartments upon check-in.
The reviews also pointed out maintenance issues, such as broken furniture, dirty public toilets and poor air conditioning in common areas. Several guests were disappointed by the irregularity and quality of room cleaning services with instances of unchanged trash cans, dirty showers and unwashed towels causing discomfort.
Overall, while some guests enjoyed a clean and comfortable stay, significant concerns about cleanliness and maintenance affected the experiences of many others.
Staff
However, a few negative experiences were also reported, such as the reception staff being occasionally slow, rushed and, in some cases, unfriendly. Some guests mentioned inefficiencies, such as long check-in lines and poor communication about services. A recurring theme among the criticisms is the inconsistent service quality with some staff members being described as rude and inattentive.
Despite these inconsistencies, the general consensus leans towards a positive service experience with the overall friendliness and helpfulness of the staff making the majority of guests' stays much more pleasant.
Wi-Fi
However, the Wi-Fi experience is inconsistent throughout the hotel. Some guests have experienced poor connection strength in certain guest rooms, particularly on higher floors and in specific areas like the kitchen. The connection issues range from intermittent signal drops to an inability to connect at all, which has been a significant inconvenience for some, especially when phone signals are also weak.
Overall, while the Wi-Fi in the apartments and public areas can be satisfactory, several guests have reported that the service needs considerable improvement to ensure a more reliable and robust internet experience across the entire property.
Spa
However, many reviews point out significant downsides. The spa was often closed, either due to Covid measures or for other unspecified reasons, which left many visitors unable to use it. When open, certain amenities like the spa fountains, jet buttons and jacuzzi frequently encountered issues, detracting from the overall experience. There were also mentions of the spa facilities being in poor condition and not very impressive.
The spa operates from 8 a.m. to 8 p.m. but was closed on specific days, such as Mondays and Tuesdays. It was noted that the spa could not be used if the sole staff member was busy with a treatment. Despite these operational challenges, the attention from the staff and the magnificent views were well-received by guests.
Gym
Pool
However, the pool areas do face some challenges, particularly concerning cleanliness and overcrowding. There are frequent mentions of cloudy or dirty pool water and issues with maintenance. Additionally, the pools can become quite crowded and securing a sunbed can be difficult with many guests noting the early rush to reserve spots.
Despite these drawbacks, the facilities, including a dedicated children's pool and accessible features for disabled individuals, receive positive feedback. Lifeguards and staff are generally noted for their attentiveness, although there are occasional complaints about supervision.
In summary, while Senator Mar Menor's pool facilities are extensive and cater well to families, improvements in cleanliness and crowd management could enhance the guest experience further. The pool area is a highlight for many, offering a mix of relaxation and fun under the sun.
Parking
The on-site parking facility is generally regarded as good with a large garage that includes small storage rooms for each space. Additionally, there are options for electric car charging, which some guests found beneficial. However, a few noted issues such as the lack of available parking at times, the extra cost for hotel parking and occasional problems with the parking gate and lights.
Overall, the convenience of parking near the hotel was a commonly highlighted advantage, making it a straightforward choice for those driving to the location, despite some minor issues reported by a few guests.
EV charging stations
Family
Children are particularly well-catered for at Senator Mar Menor. The pool area, featuring exciting slides, is a major attraction and keeps both kids and adults entertained. Additional facilities, such as a lazy river and dedicated kids' play area, add to the fun and relaxation for the entire family.
Family-friendly services and programs, including an engaging children's program and attentive staff, ensure a pleasant stay for all guests. The hotel's overall environment promotes a sense of community, ideal for those traveling with children or celebrating special family occasions.
While there are some areas for improvement, such as the upkeep of sunbeds and better visibility for parents during children's club activities, the hotel's strengths far outweigh these issues. Guests praise the tranquility of the location, the family-centric design and the extensive range of activities available for children. All in all, Senator Mar Menor is a prime choice for a family vacation, offering a blend of comfort, entertainment and relaxation.
Golf
The hotel's location is regularly highlighted as ideal for golfers with many reviews noting the convenience and pleasant surroundings for playing golf. The golf hotel itself offers excellent facilities and the course is described as having great amenities and providing a satisfying experience for those who play.
Additionally, the golfing facilities are complemented by the tranquility of the area, making it not only a great spot for golf but also for relaxation. Visitors have also noted the hotel's suitability for cyclists with designated areas for bicycle adjustments, adding to its appeal for active travelers.
Overall, Senator Mar Menor garners positive feedback for its prime location, beautiful views and top-notch golfing facilities, making it a preferred option for a golf-centric getaway.
4 Star
Despite these issues, some visitors have found their stay satisfactory and expressed a willingness to return. However, the general sentiment remains that the hotel does not live up to its four-star branding with many recommendations for improvement. The inconsistent quality of service and facilities suggests that while it has potential, significant upgrades are necessary to meet the expectations associated with a four-star rating.
Business
Accessible
Pool Water Slide
However, some reviews point to issues with pool maintenance. Instances of dirty water, broken tiles and the occasional closure of slides have been noted. Despite these concerns, the water slides overall remain a standout attraction, consistently mentioned with enthusiasm by those who visit. While there are some drawbacks, the exciting and enjoyable slides make up a key aspect of the hotel experience.
Lazy River
Outdoor Pool
However, there are mentions of less favorable experiences with a few guests noting that the pool water was dirty or murky at times. Despite these occasional issues, the overall sentiment towards the outdoor pool remains positive with phrases like beautiful, great and very nice frequently used to describe it. The availability of different pools within the complex helps in maintaining a variety of experiences for visitors.
Indoor Pool
Romantic
Dog Friendly
While the overall pet policy was well-received, evaluating the additional fee for pets sparked mixed feelings among visitors; some considered the cost for accommodating large dogs a bit steep. However, the convenience of having pets accepted made vacations smoother for many.
The hotel's amenities and cleanliness received commendations with guests noting the very nice and clean facilities. The service was deemed excellent, offering a smooth experience for those traveling with pets. Nonetheless, there were a few restrictions that some guests found inconvenient. Pets were allowed in designated areas like the terrace of the cafe but were not permitted by the pool, which left some pet owners wishing for more inclusive spaces.
Additionally, there were mentions of the occasional smell of dog and dog hair in rooms, indicating that the cleaning standards specific to pet-occupied rooms could perhaps be improved.
Overall, Senator Mar Menor offers an overwhelmingly positive experience for those wishing to travel with their pets, making it a favored choice for pet owners despite a few areas that could benefit from minor adjustments.
Yes, Senator Mar Menor has pool(s) that belong to one or more of the following categories: Indoor Pool, Pool Water Slide, Outdoor Pool, Lazy River.
Yes, a spa is available at Senator Mar Menor.
Yes, Senator Mar Menor welcomes dogs.
Yes, parking facilities are available at Senator Mar Menor.
Yes, Senator Mar Menor has a gym.
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