Best Western Plus White Horse Hotel
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Summary of reviewsThe Best Western Plus White Horse Hotel is a great option for those looking for a convenient location outside of Derry city with a lovely restaurant and bar. Guest opinions were mixed regarding the quality of the breakfast, dinner and rooms with some guests praising the delicious food and comfortable rooms, while others felt they needed updates and improvement. The cleanliness and staff received high praise from reviewers who noted that they were friendly and helpful. The spa facilities, pool and leisure center were generally well-rated with some guests praising them as amazing and brilliant. Families especially enjoyed the child-friendly atmosphere and playing in the pool. However, some guests found the pool to be cold or dirty. Finally, the hotel's beds were a standout feature, consistently described as cosy, amazing and super comfortable.
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The Best Western Plus White Horse Hotel features a team of experienced therapists ready to help you feel rejuvenated. From the extensive menu of treatments to the private outdoor hot tub, there are many ways to relax at this hotel. After your treatment, you can unwind in the newly installed waterbed in the deep relaxation room. Guests can also enjoy the outdoor hot tub suite, manicures, pedicures, and holistic treatments as well as full use of the leisure facilities, including the pool, the whirlpool spa, the steam room, and the sauna.Spa facilities: Indoor pool(s)
Private massage and treatment room(s)
Sauna(s)
Steam room(s) / Hammam(s)
Hot tub(s) / Jacuzzi(s)
Relaxation Room(s)
Fitness area
Cost for using spa facilities: Cost per hour
Spa services: Facial treatments
Body treatments
Full body massage
Back massage
Head massage
Neck massage
Hand massage
Foot massage
Couples massage
Maternity massage
Hot stone massage
Reflexology
Manicure
Pedicure
Waxing
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Indoor Pool Children's Pool
To whom is your hotel/accommodation accessible?
People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Hotel with Children's Pool
Room Types
About Best Western Plus White Horse Hotel
Guest Reviews
The Best Western Plus White Horse Hotel is located just a short distance outside of Derry city, making it a convenient location for those wanting to avoid the issue of overnight parking in the city centre. Although some guests found it a bit far out, others appreciated the hotel's quiet location right beside major roads. The hotel is also close to the airport and has a nice restaurant and bar in the area. While some found it difficult to find the hotel due to poor signage, overall it was considered a great location and the best place to stay in Derry by some guests. It's ideal for a one night stay or for those meeting friends in the area or visiting sights around Derry.
The breakfast at Best Western Plus White Horse Hotel has mixed reviews from guests. Some found the food to be really delicious while others rated it poor. The Blossom Tree restaurant provided an enjoyable setting for breakfast and dinner. The breakfast was served buffet style and guests could choose from a good menu selection with plenty of hot and cold options. However, some guests reported queues and slow service with some having to wait a while for their food. The Ulster fry was a priority with orders. The limited choice and wrong ingredients also led to disappointment. Overall, while some guests found the breakfast fantastic and enjoyable, others found it poor and underwhelming.
Guests who dined at the Best Western Plus White Horse Hotel's Blossom Tree restaurant had mixed opinions about their dining experiences. Some praised the friendliness and efficiency of the staff, as well as the delicious food with several guests dining there both nights of their stay. Others were less impressed with some experiencing slow service, rude staff and disappointing food. Many guests enjoyed the lovely atmosphere of the restaurant with some mentioning the live music. There were also comments about the limited dinner menu with some guests feeling that there wasn't enough variety. However, those who had positive experiences raved about the restaurant with some calling it "brilliant," and others saying it was "first class" and "exceptional." The bar also served food, but guests felt that the selection was limited. On the whole, the food received mixed reviews with some guests describing it as "terrible" and "appalling," while others couldn't praise it enough, calling it "fabulous," "delicious," and "beautiful." The restaurant itself was described as "lovely," with the standout feature being the blossom tree in the middle. Overall, guests seemed to have had a varied experience of dining at the Best Western Plus White Horse Hotel.
The Best Western Plus White Horse Hotel is a clean and modern hotel offering guests comfortable and spacious rooms. Some rooms are nicely updated with modern furnishing, while others are dated and basic with a musky smell. Some reviewers noted that their rooms were dirty with marks on the sheets or rubbish on the ground upon arrival. The hotel provides robes and slippers in some rooms, but not all and one guest noted the lack of a bathrobe in a four-star hotel. The size of the rooms varies from great to small and compact with some rooms having an extra bed that makes the space feel cramped. Guests also mentioned noise as an issue, particularly in Room 202, which is close to a noisy hallway door. The bathrooms could use improvement, as some had no light, old fittings or small baths. However, the hotel does have a pool, sauna and steam room that guests enjoy. Overall, reviewers found the rooms to be clean and comfortable, but some of them require updates.
The Best Western Plus White Horse Hotel has a reputation for having incredible beds. Review after review raves about the comfort and quality of the sleeping arrangements. Guests are wowed by the sheer comfort of the beds, describing them as cosy, amazing and super comfortable. One reviewer even proclaimed that they had a great night's sleep. The rooms themselves get high praise as well with multiple reviewers complimenting the clean and spacious accommodations. However, not all beds are created equal and a few reviewers noted that their particular bed showed signs of wear or discomfort. Despite this, the consensus among guests is that if you're looking for a beautiful, clean and overall stunning room, the Best Western Plus White Horse Hotel is the place to be.
Guests of the Best Western Plus White Horse Hotel had varying experiences when it came to cleanliness. While some guests praised the hotel for being clean and modern, others found it tired and in need of updating. Some guests encountered issues such as dirty cutlery, crockery and bathrooms that were not properly cleaned. However, the majority of guests found the hotel to be very clean with tidy rooms and helpful staff. The pool area received mixed reviews with some guests reporting that it was clean while others found it to be in need of maintenance. Overall, the cleanliness of the Best Western Plus White Horse Hotel seems to have been a hit or miss experience for guests.
The Best Western Plus White Horse Hotel is a lovely property with a clean and tidy exterior. Guests have praised the hotel's helpful and friendly staff, who have gone above and beyond to accommodate guests. The receptionist upon arrival was particularly welcoming and organized and the bar and restaurant staff were friendly and efficient. The pool, sauna and steam room were also highlights with staff members receiving high praise for their attentiveness. However, some guests noted that some staff members require additional training and clarity on their roles, as they seemed distant or irritable. Overall, the majority of guests commented on the great atmosphere created by the friendly and helpful staff, making for a delightful and memorable stay.
The Best Western Plus White Horse Hotel offers a spa experience for guests. Facilities include a pool, sauna and steam room with the added bonus of hot tub access for an additional fee. Some guests were disappointed to find that the leisure facilities were not up to their standards, but others enjoyed the pool and sauna after a night out. The spa experience may feel rushed to some with no time to relax afterwards. A rooftop hot tub area is a nice addition. However, some guests were not informed about the spa facility times or that the school used the facilities in the morning, resulting in limited access. Despite mixed reviews, the spa facilities were generally rated positively with some guests calling their experience "amazing" and "brilliant."
Guests have full access to the pool and leisure facilities at Best Western Plus White Horse Hotel. While some guests noted that the pool area could use some maintenance, many others found the pool to be great and the staff to be friendly and helpful, especially with children. Some guests found the pool to be cold and in bad condition, while others enjoyed a refreshing swim in the morning. The leisure center was also noted as exceptional with good pool facilities and a small sauna and steam room. Some guests were disappointed to have to pay for the hot tub and some found the pool to be too cold or dirty. Overall, the pool at this venue is a child-friendly option for guests looking to enjoy a fun and refreshing swim during their stay.
Looking for a family-friendly hotel that can cater to your little ones? The Best Western Plus White Horse Hotel might just be perfect for you. This hotel has good facilities for families and is known to be child-friendly, making it a great choice for a family stay. Kids will love the pool and the staff are known to be so friendly to children, providing a warm and welcoming atmosphere for all ages. One guest even noted that the hotel accommodated their elderly mother very well indeed, making it a great choice for multi-generational families travelling together. If you're looking for somewhere safe for kids to play outside, this hotel has got you covered too. However, do note that one guest mentioned that their toddler ended up with a cold after using the pool, so be mindful of that. Overall, the Best Western Plus White Horse Hotel is a great option for those seeking a family-friendly stay.
Yes, Best Western Plus White Horse Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool, Children's Pool.
Yes, a spa is available at Best Western Plus White Horse Hotel. For more information, read the answers to the Spa questionnaire
No, Best Western Plus White Horse Hotel doesn't allow dogs.
Yes, parking facilities are available at Best Western Plus White Horse Hotel.
Yes, Best Western Plus White Horse Hotel has a gym.
