ibis London Excel-Docklands
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Summary of reviewsIbis London Excel-Docklands enjoys an advantageous location, highly praised for its proximity to the Excel London Centre, the O2 Arena and accessible transport links, including the DLR, tube stations and the new Elizabeth line. This makes it convenient for both business and leisure travelers. Guests appreciate the quiet, safe setting by the docks and the abundance of nearby amenities like supermarkets, restaurants and cafes.
Breakfast at the hotel receives mixed reactions. Many guests commend the variety and quality, appreciating the inclusion of vegan and gluten-free options. However, others criticize it as overpriced and poorly managed with issues like lukewarm food, long queues and insufficient restocking during peak times.
Dinner experiences also vary. While the quality of some dishes receives praise, the menu's limited selection, especially for those with dietary restrictions and the restaurant's inconsistent operation times lead some guests to dine elsewhere despite the presence of a well-stocked bar.
The rooms are consistently noted for their cleanliness and comfort with many guests finding them tidy and appreciated the daily cleaning service. However, the rooms are frequently described as small and sometimes have maintenance issues, such as problems with temperature control and faulty fixtures. Beds receive mixed feedback with some guests finding them comfortable while others find them too firm or small.
Cleanliness across the hotel is generally well-regarded, despite occasional lapses. Staff receive consistently high marks for their friendliness, helpfulness and professionalism, significantly contributing to positive guest experiences.
WiFi service gets mixed reviews. While many find it strong and fast, others report inconsistent speeds and connection issues. Parking is convenient for some but criticized for tight spaces and high costs. Nightlife options in the area are limited with the hotel bar closing early on Fridays, though the surrounding area provides some alternatives.
Overall, the ibis London Excel-Docklands meets the expectations of a three-star hotel by offering clean, comfortable accommodations with a highly convenient location for both business and leisure travelers. While there are some areas for improvement such as breakfast management, room size and WiFi consistency, the positive aspects like the helpful staff and excellent transport links make it a recommended choice for visitors.
Categories
Breakfast at the hotel receives mixed reactions. Many guests commend the variety and quality, appreciating the inclusion of vegan and gluten-free options. However, others criticize it as overpriced and poorly managed with issues like lukewarm food, long queues and insufficient restocking during peak times.
Dinner experiences also vary. While the quality of some dishes receives praise, the menu's limited selection, especially for those with dietary restrictions and the restaurant's inconsistent operation times lead some guests to dine elsewhere despite the presence of a well-stocked bar.
The rooms are consistently noted for their cleanliness and comfort with many guests finding them tidy and appreciated the daily cleaning service. However, the rooms are frequently described as small and sometimes have maintenance issues, such as problems with temperature control and faulty fixtures. Beds receive mixed feedback with some guests finding them comfortable while others find them too firm or small.
Cleanliness across the hotel is generally well-regarded, despite occasional lapses. Staff receive consistently high marks for their friendliness, helpfulness and professionalism, significantly contributing to positive guest experiences.
WiFi service gets mixed reviews. While many find it strong and fast, others report inconsistent speeds and connection issues. Parking is convenient for some but criticized for tight spaces and high costs. Nightlife options in the area are limited with the hotel bar closing early on Fridays, though the surrounding area provides some alternatives.
Overall, the ibis London Excel-Docklands meets the expectations of a three-star hotel by offering clean, comfortable accommodations with a highly convenient location for both business and leisure travelers. While there are some areas for improvement such as breakfast management, room size and WiFi consistency, the positive aspects like the helpful staff and excellent transport links make it a recommended choice for visitors.
Hotel with Parking
This hotel offers on-site indoor private parking with 70 spaces. An electric vehicle charging station is also available.
EV charging stations
3-Star Hotel
Located in the Docklands area of London, this hotel offers convenient access to the Excel Exhibition Centre. It provides functional accommodation suitable for business travelers and event attendees.
Hotel with EV Charging Stations
Dog Friendly Hotel
Hotel near Nightlife Spots
Business Hotel
Accessible Hotel
Guest Reviews
The 'ibis London Excel-Docklands' boasts a prime location highly praised by guests, particularly for its proximity to the Excel London Centre, making it an ideal choice for visitors attending events or exhibitions. Situated just steps away from the venue, it offers unparalleled convenience for guests. The hotel's accessibility is further enhanced by its closeness to public transportation options, including the DLR, tube stations and the new Elizabeth line, ensuring easy transit to central London and other key areas.
Visitors also appreciate its convenient location near the O2 Arena, making it a favored spot for concert-goers. The hotel is near the Emirates cable car, offering quick connections to the O2 and scenic views of the docks. Various amenities, including supermarkets, restaurants and cafes, are readily accessible, adding to the convenience.
The area around the hotel is noted for being quiet, safe and beautifully set by the docks, providing a pleasant and tranquil environment. Despite the slight distance from central London, the efficient and well-connected transport links make commuting hassle-free.
Overall, the 'ibis London Excel-Docklands' offers an exceptional location for business and leisure travelers with excellent access to major venues, transport connections and local amenities, all within a charming dockside setting.
The breakfast experience at ibis London Excel-Docklands elicited mixed reviews from guests with numerous commendations for its variety and quality. Many guests appreciated the good value and reasonable pricing, noting that the breakfast was plentiful, delicious and offered a diverse selection with something for everyone. The breakfast buffet, though typical of a hotel English breakfast, was frequently mentioned as being tasty and well-presented. Some guests specifically highlighted the availability of vegan options and gluten-free areas, praising the hotel's efforts to cater to different dietary needs.
However, not all reviews were glowing. Some guests found the breakfast overpriced, especially in comparison to nearby restaurants. Issues such as lukewarm or cold food items, lack of organization and insufficient restocking were frequently mentioned. The breakfast area was described as busy and sometimes chaotic with long queues and insufficient seating.
The breakfast service also seemed to struggle during peak times with staff unable to keep up with demand, resulting in empty food stations and delays in providing standard items. Some guests ended up walking next door to Novotel for breakfast, preferring its options, despite the inconvenience.
Overall, while many guests enjoyed a satisfying breakfast experience with a good variety of options, others felt it was overpriced and poorly managed, pointing to areas that could benefit from improved organization and consistency.
The dinner experience at the ibis London Excel-Docklands received mixed feedback from guests. Many appreciated the quality of the food, describing it as good, nice and lovely. Some specific dishes, such as the Penang curry and pizzas, were particularly well-received. However, the menu was consistently criticized for being very limited, especially for those with dietary restrictions like dairy-free and gluten-free options.
While the bar was open until late, guests mentioned that it shut early on Fridays and found the prices for drinks to be expensive. Additionally, some highlighted that the restaurant wasn't always open in the evenings, prompting them to seek dining options elsewhere. There was a general consensus that more variety was needed on the evening menu. Despite these criticisms, there are numerous nearby restaurants offering a diverse range of cuisines, providing ample alternatives for guests looking to dine out.
Overall, while the on-site dining had its positive moments, guests often had to look outside the hotel to fully satisfy their dining needs, given the limited options and occasional closures.
The rooms at ibis London Excel-Docklands offer a range of experiences based on guest reviews. Many guests highlighted the cleanliness, stating rooms were cleaned daily to a high standard and often described as very clean, tidy and comfortable. A number of rooms also provided lovely views of the river or the marina area. The decor and room facilities, such as modern design, tea and coffee provisions and spacious layout in some instances, were appreciated.
However, the size of the rooms was a frequent point of criticism. Words like small, cramped and tiny frequently appeared in reviews, indicating that space might be an issue, especially for two guests. Some rooms were described as warm or even too hot, while others struggled with being too cold despite the heating. The air conditioning and temperature control seemed inconsistent.
Functional elements of the rooms generally met guests' needs, but several mentions of maintenance issues such as dusty or smoky bathrooms, dirty carpets and sinks and faulty fixtures like shower doors and non-functional air conditioners suggest varying upkeep standards.
Comfort-wise, many guests found the beds comfortable, though a few found the mattresses too soft or saggy. Noise levels were generally described as low, contributing to a restful stay.
Overall, ibis London Excel-Docklands' rooms aim to be clean, functional and comfortable with mixed reviews pointing out the limitations in room size and occasional maintenance issues.
Guests at ibis London Excel-Docklands have mixed opinions on the comfort of the beds, but several positive highlights stand out. Many visitors found the beds comfortable and conducive to a good night's sleep, describing them as comfy, clean and lovely. Some guests specifically appreciated the soft pillows and memory topper mattresses. Others noted that the rooms were lovely and clean, which added to the overall sleep experience.
However, a significant number of guests reported that the beds were too hard or firm for their liking. Issues were also raised about the pillows with some describing them as hard. Complaints included descriptions of the beds as small, thin or like concrete, leading to uncomfortable nights for some. There were also mentions of beds being attached to each other, which might not be ideal for everyone.
Despite the discomfort reported by some, those who found the beds comfortable noted that they had a very good sleep. Overall, bed comfort at ibis London Excel-Docklands appears to vary widely based on personal preference with a general trend toward firmer mattresses and harder pillows.
The 'ibis London Excel-Docklands' received mixed reviews regarding cleanliness but managed to retain a generally favorable impression from guests. Many reviews highlighted consistently high standards of room cleanliness, mentioning that rooms were clean and tidy with clean sheets and towels provided daily. Several guests noted the modern and comfortable design of the rooms, which contributed to a pleasant stay.
The hotel, described as clean organized and well-maintained, had spotless rooms and common areas most of the time. The bathrooms, in particular, were frequently commended for their cleanliness. However, some experienced lapses in cleaning services, citing issues such as unclean carpets, stains on room floors or rooms not being properly hoovered. While the majority of guests found no dust or dirt and appreciated clean linen, there were isolated incidents of unsatisfactory cleaning, including dirty bathrooms and public areas.
Despite some negative feedback, the positive mentions of clean and comfortable surroundings suggest that the hotel staff generally performed their cleaning duties well. The reviews also highlighted friendly and helpful staff, which added to the overall positive experience for many guests.
The staff at the Ibis London Excel-Docklands received overwhelmingly positive feedback from guests. The team was consistently praised for being friendly, helpful, kind and professional. Numerous reviews highlighted their attentiveness, quick service and willingness to go the extra mile to make guests feel welcome and comfortable. Many guests felt as though they were staying in a high-star hotel due to the exceptional service provided.
Reception staff were often noted for their efficiency and pleasant demeanor, making check-ins and check-outs smooth experiences. Guests appreciated the friendly welcome upon arrival and the approachable nature of the staff. Specific acts of kindness, such as cooking vegan sausages and accommodating early check-ins, were particularly appreciated.
Despite the primarily positive reviews, there were a few instances where the service fell short. Some guests found certain staff members to be rude or untrained and there were occasional issues with responsiveness and attentiveness, particularly over the phone and at the bar. Nonetheless, these cases were outliers in the otherwise consistently positive feedback.
Overall, Ibis London Excel-Docklands staff are distinguished by their friendly, helpful and professional approach, contributing significantly to the positive guest experiences at the hotel.
At the ibis London Excel-Docklands, WiFi availability received mixed reviews with many guests appreciating the strong and fast connection they experienced. Several positive comments mention good internet quality, making it suitable for work and general use. Many areas in the hotel appeared to maintain consistent WiFi coverage.
However, some guests noted issues such as inconsistent speeds and problematic login processes with WiFi dropping out or disconnecting after 24 hours. Limited WiFi availability and the lack of a secure connection were concerns for some visitors. Additionally, while free WiFi was welcomed by many, some experienced slow speeds or connection breakdowns, particularly on their first day or during specific issues with the hotel's IT system.
Overall, while many guests were satisfied with the WiFi, there were several reports of unreliable internet service that might warrant consideration for those planning to stay connected during their visit.
The parking situation at ibis London Excel-Docklands received mixed reviews from guests. On the positive side, many found the location and availability of parking convenient with plenty of spaces nearby and onsite. The presence of a covered car park shared with the adjacent Novotel was highlighted as a good feature with many guests finding the parking easy and satisfactory.
However, several concerns arose regarding the parking facilities. Guests frequently noted that the car park was quite small and spaces were tight, making it difficult for larger vehicles to maneuver. There were mentions of the car park being full at times, leading to inconvenience. Another common issue was the cost with many finding the parking charges high, including some mentions of exorbitantly priced fees. This sentiment was particularly evident among those who had to pay for parking despite staying at the hotel.
Additional feedback included the need for clearer information on the booking page regarding access to parking and some frustration from those who found the shared parking setup with Novotel confusing or challenging. The absence of electric vehicle charging points was also mentioned as a drawback.
Overall, while the parking provided convenience and security for many, cost and space limitations were notable drawbacks for others.
The area around ibis London Excel-Docklands boasts a vibrant nightlife with beautiful settings and various events and bars. The hotel itself features a bar and lounge area perfect for evening discussions. However, while the nightlife is generally lively with bars open until 5am on Fridays, there are limited dining options and no places to go in the evening for meals. Additionally, the hotel's bar closes early at 11pm on Fridays and there are no facilities for obtaining bottles of water during off-hours.
Staying at the ibis London Excel-Docklands offers a mix of experiences typical for a three-star accommodation. The hotel features spacious, clean and comfortable rooms that are functional yet basic. Guests often highlight the friendliness and helpfulness of the staff, which adds a welcoming atmosphere to the stay. Additionally, the hotel's location near the Excel and City Airport is convenient for travelers.
In terms of value, the hotel provides good cost efficiency, especially considering the high season prices. However, some guests find the rates to be a bit steep for the facilities offered. The rooms lack certain amenities such as a safe and refrigerator, which some visitors find disappointing. Despite the basic offerings, the hotel's practical and tidy environment meets the expectations of a three-star establishment. Visitors looking for budget accommodations might find ibis London Excel-Docklands a decent choice for its cost-effectiveness and excellent location.
Ibis London Excel-Docklands has garnered positive feedback from business travelers for its excellent location and facilities tailored for work-related stays. The hotel is situated right next to the ExCeL London exhibition center, making it a convenient choice for those attending conferences or events. The business center and business suite are well-equipped, providing a conducive environment for professional needs. Additionally, the hotel's placement in the business district adds to the convenience.
Despite these strengths, there are some areas needing improvement. Housekeeping services have been noted as lacking and the water pressure in the rooms has been described as poor. Guests have also recommended avoiding the food available at the hotel, suggesting it may not meet expectations. Nonetheless, the overall consensus is that Ibis London Excel-Docklands remains an ideal option for business travel, particularly for its unbeatable location and conference-friendly amenities.
The ibis London Excel-Docklands Hotel receives favorable feedback for its accessibility, making it a convenient option for guests with disabilities. The hotel's prime location stands out, being just a few minutes’ walk from the Excel exhibition center and easily accessible via metro and train stations. Guests appreciate the hotel's wheelchair accessible rooms and general ease of access throughout the property.
The hotel is commended for being close to most attractions and transport options with tube and DLR stations in close proximity. This convenience is highlighted as a significant advantage for guests attending events or requiring easy transit options. The staff's responsiveness to special requests, such as providing rooms close to the elevator, adds to the welcoming experience for disabled guests.
However, it's worth noting that one reviewer pointed out the lack of accessible fire exits, which could be a concern for those with mobility issues. Despite this, the predominant feedback underscores the hotel’s commitment to providing a comfortable and accessible stay for all guests.
The ibis London Excel-Docklands is noted for its pet-friendly environment, making it a welcoming choice for those traveling with dogs. Guests appreciated that the hotel allows dogs and some reviewers specifically mentioned being able to bring their pets into the restaurant area, though it seems experiences varied on whether pets are consistently allowed there. The provision of a complimentary fetch toy is a nice touch that adds to the friendly atmosphere for pets. The hotel is also situated in an area with several places to explore, which enhances its appeal for dog owners looking to enjoy outdoor activities with their furry companions. While some reviews noted not seeing other dogs, the consensus reflects a generally dog-friendly experience at this hotel.
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Location
Visitors also appreciate its convenient location near the O2 Arena, making it a favored spot for concert-goers. The hotel is near the Emirates cable car, offering quick connections to the O2 and scenic views of the docks. Various amenities, including supermarkets, restaurants and cafes, are readily accessible, adding to the convenience.
The area around the hotel is noted for being quiet, safe and beautifully set by the docks, providing a pleasant and tranquil environment. Despite the slight distance from central London, the efficient and well-connected transport links make commuting hassle-free.
Overall, the 'ibis London Excel-Docklands' offers an exceptional location for business and leisure travelers with excellent access to major venues, transport connections and local amenities, all within a charming dockside setting.
Breakfast
However, not all reviews were glowing. Some guests found the breakfast overpriced, especially in comparison to nearby restaurants. Issues such as lukewarm or cold food items, lack of organization and insufficient restocking were frequently mentioned. The breakfast area was described as busy and sometimes chaotic with long queues and insufficient seating.
The breakfast service also seemed to struggle during peak times with staff unable to keep up with demand, resulting in empty food stations and delays in providing standard items. Some guests ended up walking next door to Novotel for breakfast, preferring its options, despite the inconvenience.
Overall, while many guests enjoyed a satisfying breakfast experience with a good variety of options, others felt it was overpriced and poorly managed, pointing to areas that could benefit from improved organization and consistency.
Dinner
While the bar was open until late, guests mentioned that it shut early on Fridays and found the prices for drinks to be expensive. Additionally, some highlighted that the restaurant wasn't always open in the evenings, prompting them to seek dining options elsewhere. There was a general consensus that more variety was needed on the evening menu. Despite these criticisms, there are numerous nearby restaurants offering a diverse range of cuisines, providing ample alternatives for guests looking to dine out.
Overall, while the on-site dining had its positive moments, guests often had to look outside the hotel to fully satisfy their dining needs, given the limited options and occasional closures.
Rooms
However, the size of the rooms was a frequent point of criticism. Words like small, cramped and tiny frequently appeared in reviews, indicating that space might be an issue, especially for two guests. Some rooms were described as warm or even too hot, while others struggled with being too cold despite the heating. The air conditioning and temperature control seemed inconsistent.
Functional elements of the rooms generally met guests' needs, but several mentions of maintenance issues such as dusty or smoky bathrooms, dirty carpets and sinks and faulty fixtures like shower doors and non-functional air conditioners suggest varying upkeep standards.
Comfort-wise, many guests found the beds comfortable, though a few found the mattresses too soft or saggy. Noise levels were generally described as low, contributing to a restful stay.
Overall, ibis London Excel-Docklands' rooms aim to be clean, functional and comfortable with mixed reviews pointing out the limitations in room size and occasional maintenance issues.
Beds
However, a significant number of guests reported that the beds were too hard or firm for their liking. Issues were also raised about the pillows with some describing them as hard. Complaints included descriptions of the beds as small, thin or like concrete, leading to uncomfortable nights for some. There were also mentions of beds being attached to each other, which might not be ideal for everyone.
Despite the discomfort reported by some, those who found the beds comfortable noted that they had a very good sleep. Overall, bed comfort at ibis London Excel-Docklands appears to vary widely based on personal preference with a general trend toward firmer mattresses and harder pillows.
Cleanliness
The hotel, described as clean organized and well-maintained, had spotless rooms and common areas most of the time. The bathrooms, in particular, were frequently commended for their cleanliness. However, some experienced lapses in cleaning services, citing issues such as unclean carpets, stains on room floors or rooms not being properly hoovered. While the majority of guests found no dust or dirt and appreciated clean linen, there were isolated incidents of unsatisfactory cleaning, including dirty bathrooms and public areas.
Despite some negative feedback, the positive mentions of clean and comfortable surroundings suggest that the hotel staff generally performed their cleaning duties well. The reviews also highlighted friendly and helpful staff, which added to the overall positive experience for many guests.
Staff
Reception staff were often noted for their efficiency and pleasant demeanor, making check-ins and check-outs smooth experiences. Guests appreciated the friendly welcome upon arrival and the approachable nature of the staff. Specific acts of kindness, such as cooking vegan sausages and accommodating early check-ins, were particularly appreciated.
Despite the primarily positive reviews, there were a few instances where the service fell short. Some guests found certain staff members to be rude or untrained and there were occasional issues with responsiveness and attentiveness, particularly over the phone and at the bar. Nonetheless, these cases were outliers in the otherwise consistently positive feedback.
Overall, Ibis London Excel-Docklands staff are distinguished by their friendly, helpful and professional approach, contributing significantly to the positive guest experiences at the hotel.
Wi-Fi
However, some guests noted issues such as inconsistent speeds and problematic login processes with WiFi dropping out or disconnecting after 24 hours. Limited WiFi availability and the lack of a secure connection were concerns for some visitors. Additionally, while free WiFi was welcomed by many, some experienced slow speeds or connection breakdowns, particularly on their first day or during specific issues with the hotel's IT system.
Overall, while many guests were satisfied with the WiFi, there were several reports of unreliable internet service that might warrant consideration for those planning to stay connected during their visit.
Parking
However, several concerns arose regarding the parking facilities. Guests frequently noted that the car park was quite small and spaces were tight, making it difficult for larger vehicles to maneuver. There were mentions of the car park being full at times, leading to inconvenience. Another common issue was the cost with many finding the parking charges high, including some mentions of exorbitantly priced fees. This sentiment was particularly evident among those who had to pay for parking despite staying at the hotel.
Additional feedback included the need for clearer information on the booking page regarding access to parking and some frustration from those who found the shared parking setup with Novotel confusing or challenging. The absence of electric vehicle charging points was also mentioned as a drawback.
Overall, while the parking provided convenience and security for many, cost and space limitations were notable drawbacks for others.
Nightlife
3 Star
In terms of value, the hotel provides good cost efficiency, especially considering the high season prices. However, some guests find the rates to be a bit steep for the facilities offered. The rooms lack certain amenities such as a safe and refrigerator, which some visitors find disappointing. Despite the basic offerings, the hotel's practical and tidy environment meets the expectations of a three-star establishment. Visitors looking for budget accommodations might find ibis London Excel-Docklands a decent choice for its cost-effectiveness and excellent location.
Business
Despite these strengths, there are some areas needing improvement. Housekeeping services have been noted as lacking and the water pressure in the rooms has been described as poor. Guests have also recommended avoiding the food available at the hotel, suggesting it may not meet expectations. Nonetheless, the overall consensus is that Ibis London Excel-Docklands remains an ideal option for business travel, particularly for its unbeatable location and conference-friendly amenities.
Accessible
The hotel is commended for being close to most attractions and transport options with tube and DLR stations in close proximity. This convenience is highlighted as a significant advantage for guests attending events or requiring easy transit options. The staff's responsiveness to special requests, such as providing rooms close to the elevator, adds to the welcoming experience for disabled guests.
However, it's worth noting that one reviewer pointed out the lack of accessible fire exits, which could be a concern for those with mobility issues. Despite this, the predominant feedback underscores the hotel’s commitment to providing a comfortable and accessible stay for all guests.
Dog Friendly
No, ibis London Excel-Docklands doesn't have any pool.
No, a spa isn't available at ibis London Excel-Docklands.
Yes, ibis London Excel-Docklands welcomes dogs.
Yes, parking facilities are available at ibis London Excel-Docklands.
No, ibis London Excel-Docklands doesn't have a gym.
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