InterContinental London - The O2 by IHG

London, 1 Waterview Drive51.50262,0.000078(Show on Map)

9.0

Excellent

+5 Photos

+ 3 Photos3

Checkin - Checkout datesSat, 07 Nov - Sun, 08 Nov07 Nov - 08 Nov

Info

Summary of reviews

Summarized by AI

InterContinental London - The O2 by IHG, is a luxurious 5-star hotel that offers exceptional customer service and outstanding views of London. The hotel's prime location next to the O2 arena makes it the perfect choice for visitors attending events. The rooms are lovely and comfortable with great views of the Thames and O2 and the breakfast is delicious and extensive. The staff are friendly, accommodating and professional and the hotel offers a clean and modern atmosphere. However, parking can be a bit of a challenge and the spa received mixed reviews. Overall, Intercontinental London - The O2 is a fantastic modern hotel that offers luxury and convenience at a superb location.

Categories

Spa

The Spa at Intercontinental London - The O2, an IHG Hotel, is a luxurious and holistic oasis for wellness. It features state-of-the-art facilities and renowned treatments, all expertly administered by a team of professionals. The Spa's design is inspired by the rich maritime history of Greenwich, with bespoke mosaic tiles, sumptuous rugs, delicate die-cut pendant lighting, and other exotic materials adding to its allure. The award-winning 17-meter pool, heated to approximately 28°C, offers a relaxing respite, as does the relaxation pool, heated to approximately 33°C, which features water cannons for neck and back massages. Several poolside loungers are also available for guests to unwind on. The sauna offers a dry heat treatment in a wood-lined room, designed to bring about perspiration and cleanse the body of impurities. The steam room aims to ease tensions, detoxify, and prepare the body for treatments.

Questionnaire

Answers last updated according to the official website.

Spa facilities:

Indoor pool(s)

Private massage and treatment room(s) - Number: 8

Sauna(s)

Steam room(s) / Hammam(s)

Relaxation Room(s)

Cost for using spa facilities:Free for guests

Spa services:

Facial treatments

Body treatments

Signature treatments

Full body massage

Back massage

Head massage

Neck massage

Hand massage

Foot massage

Couples massage

Maternity massage

Detox massage

Hot stone massage

Swedish massage

Signature massage

Body scrub

Body wrap

Aromatherapy

Manicure

Pedicure

Family

AI-generatedThis hotel offers family rooms and suites with views of the Thames. It features a kids' club, a swimming pool, and is located near the Emirates Air Line cable car and the O2 Arena.

Pool

The Intercontinental London - The O2, an IHG Hotel, boasts an indoor pool measuring 17 meters and surrounded by loungers. It also features a relaxation pool with water cannons, as well as a sauna and steam room. Children under 18 years old who are guests at the hotel can access the pool during specific hours only, and they must be accompanied by an adult. The designated times for child access are from 7:30am to 9:30am and from 3:30pm to 6:30pm, seven days a week.

Indoor Pool

Business

AI-generatedThis hotel is equipped for business needs, offering a range of meeting rooms and conference facilities. It provides modern amenities and professional services, ensuring successful corporate events.

Accessible

AI-generatedThis hotel is listed as offering accessible rooms. It is a reliable option for travelers seeking accessible accommodations.

Luxury

Parking

5 Star

Golf

Honeymoon

Romantic

Nightlife

Free Wi-Fi

Gym

Indoor Pool

Check-in - Check-out

Check In:

15:00

Check Out:

12:00

Facilities

Parking

Restaurant

Room service

Meeting/banquet facilities (additional charge)

Bar

24-hour front desk

Sauna

Fitness centre

Golf course (within 3 km) (additional charge)

Terrace

Non-smoking rooms

Business centre (additional charge)

Laundry (additional charge)

Dry cleaning (additional charge)

Facilities for disabled guests

Family rooms

Breakfast in the room

Ironing service (additional charge)

Internet services

Lift

Express check-in/check-out

Safety deposit box

Spa & wellness centre

Massage (additional charge)

Bowling (additional charge, off-site)

Heating

Fax/photocopying (additional charge)

Luggage storage

WiFi

Indoor pool

Free WiFi

Non-smoking throughout

Air conditioning

Designated smoking area

ATM/cash machine on site

Sun terrace

Indoor pool (all year)

Concierge service

Special diet menus (on request)

Trouser press (additional charge)

Daily housekeeping

Parking on site

Private parking

WiFi available in all areas

Kids' meals (additional charge)

Accessible parking

Wheelchair accessible

Toilet with grab rails

Lower bathroom sink

Emergency cord in bathroom

Wine/champagne (additional charge)

Coffee house on site

Sun loungers or beach chairs

Outdoor furniture

Beauty services

Spa facilities

Steam room

Spa lounge/relaxation area

Fitness

Fitness/spa locker rooms

Temporary art galleries (additional charge, off-site)

Stand-up comedy (additional charge, off-site)

Movie nights (additional charge, off-site)

Walking tours

Live music/performance (additional charge, off-site)

24-hour security

Key access

Key card access

Smoke alarms

CCTV in common areas

CCTV outside property

Fire extinguishers

Swimming pool

Food can be delivered to guest accommodation

Staff follow all safety protocols as directed by local authorities

Hand sanitizer in guest accommodation and key areas

First aid kit available

Cashless payment available

Invoice provided

Property is cleaned by professional cleaning companies

Room Types

Classic King RoomThis King Bed Classic room features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

Classic RoomThis King Bed Or Twin Bed Classic room features free standard Wi-Fi, 42" smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy views over the River Thames, Royal Greenwich or the The O2.

Premium King RoomThis room is located on the highest floors of the hotel. It features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities and a bathrobe. It also offers views of the River Thames, Royal Greenwich or The O2.

Classic Twin RoomThis two single Bed Classic room features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities and a bathrobe. It also offers views of the River Thames, Royal Greenwich or The O2.

Junior King SuiteThis studio layout suite can accommodate 2 adults and 2 children up to the age of 12. The suite features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. It also offers views of historic Greenwich, The O2, the River Thames or Canary Wharf.

Classic King Room - AccessibleThis King Room comes with Mobility Accessible Roll-In Shower and is located on the lower floors of the hotel. It features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a roll in shower with luxury amenities and a bathrobe. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

One-Bedroom SuiteThis one bed layout suite can accommodate 2 adults and 2 children up to the age of 12. It features free standard Wi-Fi, smart TV, tea/coffee maker and air conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities and a bathrobe. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

Two-Bedroom Apartment SuiteThis studio layout suite can accommodate 2 adults and 2 children up to the age of 12 and is located on the Highest floors of the hotel. The suite features free standard Wi-Fi, smart TV, an espresso machine and air-conditioning. The granite bathrooms have a separate bath and walk in shower with luxury amenities. Guests can enjoy views over the River Thames, Royal Greenwich or The O2.

Ambassador SuiteOffering free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 3 beds.

Presidential SuiteFeaturing free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a bath and a hairdryer. The suite's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The spacious air-conditioned suite features a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Studio Suite ApartmentProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The well-fitted kitchen features a refrigerator, kitchenware and a microwave. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

One-Bedroom Suite ApartmentProviding free toiletries and bathrobes, this suite includes a private bathroom with a bath, a shower and a hairdryer. Guests can make meals in the fully equipped kitchen that features a refrigerator, kitchenware and a microwave. The spacious air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as city views. The unit offers 1 bed.

Guest Reviews

9.0

Excellent

Review Summaries

Summarized by AI

Location

If you're planning to attend an event at the O2 arena in London, the InterContinental London - The O2 by IHG is the perfect place to stay. With its prime location right next to the arena, it's an obvious choice for visitors. But the convenience doesn't stop there - the hotel also offers a covered walkway directly to the O2 for added ease. The views from the rooms are stunning with some providing breathtaking scenery of the River Thames. Even without a river view, the location to the O2 is perfect, making it an incredible location for 02 gigs and events. Plus with easy access to the tube station and restaurants, you'll have plenty to do around the hotel. It's also worth noting that the hotel is conveniently situated for Excel events with easy access via the cable car. Overall, the Intercontinental is a fantastic modern hotel, offering luxury and convenience at a superb location.

Breakfast

Guests at Intercontinental London - The O2 rave about the delicious, well-presented and extensive breakfast. Many mention the fantastic variety of options available, both hot and cold with lots of choice to suit everyone's preference. Several reviews praise the exceptional quality and quantity of breakfast with one guest rating it a perfect 10/10. Despite the large number of guests at the hotel, queues soon went down and there was enough seating for everyone. The restaurant staff receive high praise for their excellent service. While breakfast wasn't included in the standard price, guests find it well worth the extra cost as it's one of the best they've ever experienced. Overall, it's a superb breakfast that satisfies all tastes, making for a great start to the day.

Rooms

The rooms at InterContinental London - The O2 by IHG are exceptional, lovely and comfortable with great views of the Thames and O2. Guests rave about the cleanliness and modern amenities, including luxurious showers, plush toiletries and blackout curtains. Many rooms are spacious and come with lovely large bathrooms and great little extras. Although some guests note a lack of ventilation and smelly carpets, most patrons praise the beautiful and spotless rooms. The hotel is also commended for excellent furnishings and beds, as well as upgraded rooms and outstanding views. However, some guests do mention limited car park spaces and ineffective air conditioning. Nevertheless, the rooms at this hotel are overall beautiful and wonderful, providing a cosy and warm atmosphere for a perfect night's sleep.

Beds

The guest reviews of Intercontinental London - The O2, an IHG Hotel rave about the comfortable beds provided. Numerous guests described the beds as "so comfy", "comfiest bed I've ever stayed in" and "bed super comfortable". The pillows were also highlighted as exceptional with some guests even labeling them as the best pillows they've ever slept on. The plush pillows, comfortable duvet and beautiful beds all contributed to a comfortable stay for guests. However, there were a few less positive comments, including a sofa bed that wasn't very comfortable, but overall, the beds were described as extremely comfortable. Guests felt that the rooms were good value for money with the added bonus of the comfortable beds for a great night's sleep.

Cleanliness

Guests at the InterContinental London - The O2 by IHG, have consistently praised the hotel for its cleanliness. Many reviewers have expressed that the hotel is lovely and clean, beautifully clean or even super clean. They also appreciated the welcoming atmosphere and friendly staff. One guest even remarked on the immaculately clean bathroom with excellent facilities. However, there were a few isolated criticisms of cleanliness with some guests hoping that the toilet could be cleaned better. Nevertheless, the majority of guests found the rooms to be comfortable and clean with amazing views from some of them. Overall, the hotel seems to offer a clean and modern atmosphere, making it a popular choice for visitors.

Staff

The staff at InterContinental London - The O2 by IHG, are exceptional. Reviewers describe them as friendly, accommodating and professional. Many guests specifically mention staff members by name and highlight their helpfulness and knowledge. The hotel's customer service is praised as amazing, excellent and fantastic. Guests note that the staff go out of their way to make their stay special with particular mentions of the concierge and guest relations advisers. However, a few reviewers note that service can be hit or miss and that some staff members seemed standoffish. Overall, the staff are a definite highlight of the hotel with guests consistently describing them as lovely, welcoming and understanding.

Spa

The spa at InterContinental London - The O2 by IHG, received mixed reviews from guests. Some found the pool lovely and excellent with a good range of products and services available. The sauna was spacious and the range of services was good. However, some guests were disappointed with the poor spa facilities with the steam room not working and lockers that needed to be changed. Despite the tranquility within the spa, guests were not allowed to take photos or play their own music. The swimming pool, while still enjoyable, was of usual size and not Olympic. Overall, while the spa had its pros and cons, it may be worth checking availability before booking as it can fill up quickly.

Parking

According to guest reviews, parking at Intercontinental London - The O2 can be a bit of a challenge. The hotel does offer parking on-site, but it's limited and can be quite expensive. Many guests found the parking fees to be unreasonable, even charging £40 for the car. The car park is also reportedly too small for the size of the hotel with a risk of fines if you park outside designated areas. Some guests chose to park elsewhere, opting for cheaper public parking down the road, but this meant a bit of a trek to the hotel. So, if you're planning a car travel to the hotel, it's best to factor in some additional time and budget expectations for parking.

5 Star

Step into the lap of luxury at InterContinental London - The O2 by IHG. This fabulous 5-star hotel with outstanding views of London is a dream come true for any discerning traveler. With exceptional customer service and excellent night quality rooms, it's no wonder guests were eager to give this hotel A** ratings. You can expect a fantastic modern hotel with superb facilities for a comfortable stay. The hotel location is another plus with luxury and convenience next to the fabulous O2. Whether you're here for a special event or just a relaxing holiday, Intercontinental London - The O2 has everything you need for an exceptional experience.

Luxury

The InterContinental London - The O2 by IHG, is the perfect place for a truly luxurious stay. Guests have consistently described their experience as superb, high end and beautiful and agree that this plush hotel is a real treat to stay in. From the exceptional service to the convenience of its location next to the fabulous O2, this luxury hotel consistently lives up to its high standards. Best of all, the hotel is reasonably priced for the level of luxury it provides. If you're looking for a 5* experience, Intercontinental London - The O2 is definitely worth considering.

FAQ

Yes, InterContinental London - The O2 by IHG has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at InterContinental London - The O2 by IHG. For more information, read the answers to the Spa questionnaire

No, InterContinental London - The O2 by IHG doesn't allow dogs.

Yes, parking facilities are available at InterContinental London - The O2 by IHG.

Yes, InterContinental London - The O2 by IHG has a gym.

Location

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