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Summary of reviewsHotel Xanadu enjoys an exceptional location in Ealing, London, convenient for accessing both central London and Heathrow Airport. Its central yet peaceful setting offers guests a vibrant surrounding neighborhood filled with shops, restaurants, cafes and bars, complemented by excellent public transport links. This makes it an ideal choice for both leisure and business travelers looking to explore local and city-wide attractions.
The breakfast offerings at Hotel Xanadu, while generally praised for variety, quality and fresh presentation, receive mixed feedback. Many guests commend the breakfast as "excellent" and "wonderful," enjoying the extensive selection and friendly service. However, a few note that the offerings could be more varied and some have experienced unavailability due to external factors.
For dinner, the hotel's restaurant and bar are often closed, but the location compensates with numerous nearby dining options. Guests appreciate the convenience of local eateries within walking distance, enhancing their overall experience despite the limited in-house dining.
Rooms at Hotel Xanadu are widely praised for their cleanliness, spaciousness and modern decor. Guests find them comfortable with large beds and ample natural light contributing to a pleasant stay. Although minor issues like room size and lighting are occasionally mentioned, the overall sentiment remains highly positive, emphasizing the quiet and restful environment.
Cleanliness is a standout feature with meticulous housekeeping ensuring spotlessly clean rooms and well-maintained facilities. While there are occasional mentions of stained carpets, the overall high standard of hygiene is well-regarded.
The staff at Hotel Xanadu are frequently commended for their friendliness, professionalism and efficiency. The reception team, in particular, is noted for their welcoming demeanor and quick check-in process, contributing significantly to guests' positive experiences.
Free WiFi at the hotel receives mixed reviews with some guests finding it stable and convenient, while others report frequent disconnections and slow speeds. Despite these inconsistencies, the hotel aims to provide essential internet access.
Guests appreciate the hotel's quiet and tranquil environment, making it an excellent retreat. However, the availability of local nightlife and entertainment options ensures that those seeking more activity are not disappointed. The hotel bar, open until 11 PM, offers a pleasant spot for a nightcap without leaving the premises.
Bedding at Hotel Xanadu is largely praised for comfort and cleanliness, although a few guests note issues with mattress conditions and configurations. Still, the majority of reviews highlight a restful sleep experience.
Many guests affirm that the hotel's four-star rating is justified, citing its pleasant atmosphere, modern facilities and excellent value for money. Some suggest improvements in breakfast quality and certain amenities, yet the overall view is that Hotel Xanadu offers a commendable balance of comfort and practicality.
Accessibility is another strong point with easy access to transport links and helpful staff contributing to a convenient stay for all guests, including those with disabilities.
As a boutique hotel, Hotel Xanadu is recognized for its stylish, modern design and unique decorations. Guests appreciate the comfortable, clean and cozy accommodations, finding it a hidden gem that blends classiness with affordability.
Overall, Hotel Xanadu stands out for its prime location, cleanliness, comfortable rooms, friendly staff and well-balanced amenities, making it a highly recommended choice for visitors to London. Show more
Read review summaries for all categories
Categories
Boutique-style Hotel
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Accessible Hotel
4-Star Hotel
Room Types
Double RoomEvery room features complimentary tea and coffee, a flat-screen TV, and high-speed internet access.
Twin RoomEvery room features complimentary tea and coffee, a flat-screen TV, and high-speed internet access.
SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe as well as city views. The unit has 1 bed.
Double Room - Disability AccessThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room provides a flat-screen TV, a wardrobe, a safe deposit box, a carpeted floor as well as city views. The unit has 1 bed.
Guest Reviews
8.3
Very Good
Location
Hotel Xanadu boasts an exceptional location in the vibrant suburb of Ealing, London. Nestled centrally in Ealing Broadway, the hotel offers excellent accessibility to a variety of amenities and transportation options. Guests appreciate its proximity to Ealing Broadway station, which is just a short walk away, providing quick and convenient connections to central London via the District, Central and Elizabeth lines. The hotel is also conveniently situated close to Heathrow Airport, facilitating easy travel for international visitors.
Surrounded by a dynamic neighborhood filled with shops, restaurants, cafes and bars, Hotel Xanadu ensures guests have a plethora of dining and shopping options at their doorstep. Despite its central location, the hotel retains a peaceful ambiance, making it an ideal retreat after a busy day of sightseeing or business meetings.
Travelers find the hotel's location perfect for exploring Ealing's local attractions, including parks and the nearby Kew Gardens. The superb public transport links readily available make getting around stress-free, whether heading to tourist sites in central London or enjoying the local eateries and boutiques.
Overall, Hotel Xanadu’s location receives high praise for its convenience, accessibility and the vibrant yet tranquil environment it offers to its guests.
Breakfast
Hotel Xanadu's breakfast offerings have garnered mixed feedback from guests, but there is a notable prevalence of positive comments. Most reviewers describe the breakfast as "excellent," "very good," and "wonderful," with a "great selection" of hot and cold options, fresh ingredients and well-presented dishes. The buffet breakfast receives high praise for its variety, quality and freshness with guests appreciating the "friendly and uber-friendly staff" and the "well-divided breakfast area." The continental breakfast, in particular, stands out as "delicious and complete," "substantial," and "enjoyable."
However, some reviews indicate that the breakfast could use improvements. A few guests found the selection "limited," "basic but ok," and "not exactly top-notch for a 4-star hotel." There were mentions of technical issues leading to only cold options and some reviewers thought the continental breakfast lacked variety compared to other hotels. Additionally, a few guests expressed disappointment over the absence of breakfast due to external factors such as COVID-19 restrictions with several noting that the breakfast restaurant is not always operational.
Despite these criticisms, the overall sentiment leans positive with numerous guests highlighting the value, extensive selections and the quality of the breakfast at Hotel Xanadu.
Dinner
Hotel Xanadu offers a delightful ambiance with beautiful facilities and classy decor that guests have appreciated during their stay. The hotel provides a nice dining space where many have enjoyed a quality breakfast, particularly noting the completeness of the continental breakfast. However, the experience of dining within the hotel has mixed reviews with some guests lamenting the lack of opportunity for an evening meal due to the restaurant and bar being closed.
Fortunately, the hotel's prime location compensates for this. Guests have highlighted the abundance of dining options in the vicinity. With many restaurants and eateries just a short two-minute walk away, as well as plenty of places to have breakfast and dinner, guests find that the local area offers a great variety of options. The presence of many businesses and a good offer of shops and restaurants close by enhances the convenience for those staying at Hotel Xanadu, ensuring they do not have to travel far to find excellent dining opportunities.
Rooms
Hotel Xanadu offers a comfortable and modern stay with rooms that consistently receive high praise for their cleanliness and space. Guests frequently commend the spaciousness of the rooms, noting that they are large and enjoy plenty of natural light. The rooms are well-maintained with modern decor and useful amenities like tea and coffee facilities and lovely toiletries. Cleanliness is a recurring highlight with many reviews describing the rooms as "spotlessly clean" and "super clean."
The rooms are not only clean but also very comfortable, featuring comfortable beds that contribute to a good night’s sleep. Despite a few comments about rooms being on the smaller side or lacking some conveniences like plug sockets near the bed or a mini fridge, the overall sentiment remains positive. Guests appreciate the quiet and peaceful atmosphere with many noting that the rooms are quiet and conducive to a restful stay.
The bathrooms also receive favorable mentions for being clean and modern with well-functioning facilities. The staff is generally praised for their friendliness and helpfulness, adding to the positive experience for travelers.
However, there are occasional mentions of minor issues such as rooms being a bit worn out, poor lighting or the lack of daily cleaning. Despite these, the overall impression remains that Hotel Xanadu provides a reliable and comfortable stay, especially for those looking for a spacious and clean environment. Its convenient location and modern facilities make it a solid choice for visitors.
Beds
The guest reviews for Hotel Xanadu highlight a largely positive experience regarding the beds with frequent mentions of comfort and cleanliness. Most guests described the beds as comfortable or very comfortable, often citing super large double beds, large double beds and super king-sized beds that contributed to restful sleep. The bedding and bedsheets were also noted as clean and comfortable, adding to the overall appeal.
However, there are some areas for improvement. Several reviews mentioned beds being formed by two single mattresses pushed together, which created a gap that was uncomfortable for some. Additionally, a few guests found the beds or mattresses too soft, narrow or bouncy. Some guests pointed out that the mattresses needed replacing due to old springs digging into their backs, which occasionally compromised sleep quality. Despite these issues, the praise for the beds' comfort generally overshadowed these less favorable comments.
In conclusion, while Hotel Xanadu's bedding generally received high marks for comfort and cleanliness, attention to mattress conditions and configurations could enhance the guest sleep experience further.
Cleanliness
Hotel Xanadu often garners high praise for its overall cleanliness, which consistently stands out as a defining characteristic based on guest feedback. The diligent housekeeping ensures rooms are spotlessly clean and tidy, evoking a sense of modern comfort. Many reviewers emphasize the cleanliness of the bathroom and modern amenities with spotless, well-maintained areas being a recurring theme. The dining and public areas of the hotel also leave guests with a positive impression, highlighting the hotel's commitment to maintaining a high standard of hygiene throughout the premises.
However, some guests have observed shortcomings in areas such as the carpeting, which appears to be stained in multiple rooms, suggesting a need for refurbishment or more thorough cleaning efforts in those areas. Despite these occasional lapses, the overall cleanliness remains commendable, supported by the warm and welcoming staff who are dedicated to providing excellent service.
In summary, while there are minor areas for improvement concerning stained carpets, Hotel Xanadu's thorough daily cleaning routines, modern facilities and clean, comfortable rooms affirm its reputation as a well-maintained establishment where cleanliness is given significant priority.
Staff
Hotel Xanadu's staff consistently receives high praise from guests for their exceptional service. Reviews highlight that the staff is invariably friendly, helpful and accommodating. They are not only professional but also efficient, often going above and beyond to ensure that guests have a pleasant stay. The reception team is particularly noted for their welcoming demeanor and quick, uncomplicated check-in process. Guests appreciate the attentiveness and warmth of the staff, who are always ready to assist and respond promptly to any issues. Specific mentions also celebrate the multilingual capabilities of some staff members, adding an extra layer of convenience for international visitors. Overall, the service delivered by the staff at Hotel Xanadu is described as outstanding and highly commendable.
Wi-Fi
Hotel Xanadu offers free WiFi, a feature appreciated by many guests. However, the overall feedback on the WiFi experience is mixed. Some guests reported that the WiFi was stable and good, making it easy to access with a password. They found the service convenient and were happy to have internet access.
On the other hand, several guests encountered issues with the WiFi connection. Frequent disconnections, unstable signals and slow speeds were common complaints. The WiFi wasn't strong or reliable enough for activities such as Zoom meetings and passwords often needed to be reset or were incorrect. Some guests had to keep reconnecting to the WiFi or ask for additional codes, which was frustrating. Despite these issues, the hotel strives to provide an essential amenity, but the execution appears inconsistent based on guest experiences.
Nightlife
Hotel Xanadu, nestled in a tranquil and peaceful neighborhood, offers a serene retreat for those looking for relaxation away from the bustling city noise. The location is frequently described as quiet and lovely with secluded spots that ensure a restful night's sleep, even on typically noisy Saturday nights. Guests appreciate the quietness and the family-friendly atmosphere of the hotel, citing the clean linens and inviting, cosy ambiance of the rooms.
Despite the tranquility, there are plenty of entertainment options nearby. The hotel is conveniently situated close to numerous bars, cafes and restaurants, providing ample opportunities to explore the local dining scene. For those interested in nightlife, a bus service is available right outside the hotel, making it easy to venture out.
While the hotel itself maintains a quiet environment, some guests have noted occasional noise from nearby music venues and local pubs, particularly some nearby clubs and a pub's disco music. Nevertheless, the hotel bar remains open until 11 PM, offering a pleasant spot for a nightcap without the need to leave the premises.
Guests have praised the helpful and attentive receptionist staff, which contributes to the overall charm and friendliness of the neighborhood. The town itself is described as charming and lively, blending peacefulness with the convenience of nearby nightlife options.
4 Star
Hotel Xanadu is often praised for its pleasant atmosphere and modern, clean and well-organized facilities. Guests frequently highlight the excellent value for money and find the hotel well-suited for business trips, offering convenient meeting spaces and comfortable suites. Many reviews affirm that the four-star rating is justified, noting the overall comfort and standard of the establishment, especially when compared to other hotels in the same category and according to German standards.
However, some guests mention that certain aspects, particularly the breakfast, do not meet the expectations of a four-star hotel, describing it as not top-notch. A few reviews also point out discrepancies in room cleanliness and overall value, which they feel detract from the hotel's four-star standing. Despite these mixed opinions, the consensus leans towards Hotel Xanadu being a commendable choice for both business and leisure stays, providing a good balance of comfort and practicality.
Accessible
Hotel Xanadu offers excellent accessibility features for guests with disabilities. Its close proximity to Ealing Broadway tube station makes it particularly convenient for accessing central London and Heathrow Airport via public transport. The hotel's location is described as easily accessible by metro and offers good connectivity, ensuring travel around the city is straightforward.
Guests highlighted the easy access to various transport links, making it suitable for those relying on public transportation. Although the hotel does not provide free parking, there are paid parking options available, including Ealing Broadway's car parking area.
Staff at Hotel Xanadu are noted for being helpful and friendly, contributing positively to the overall accessibility experience. An accessible room was available to accommodate disabled guests, further emphasizing the hotel's commitment to inclusion. Overall, Hotel Xanadu is well-regarded for its accessibility and convenience.
Boutique-Style
Hotel Xanadu, a boutique establishment recognized for its modern and stylish design, receives high praise for its attention to detail and unique, quirky decorations. The hotel strikes a balance between being classy yet affordable, offering excellent value for money. Guests describe it as a hidden gem, appreciating the comfortable, clean and cozy accommodations. The reception ensures a friendly and relaxed atmosphere, enhancing the overall experience. While it lacks extra facilities, the property's boutique charm and contemporary style make it a compelling choice for travelers.
Romantic
Hotel Xanadu offers an ideal setting for a romantic getaway. With a quiet and cozy environment, it provides a perfect ambiance for couples. The honeymoon suites are particularly noteworthy, featuring starred and new accommodations, adding a touch of luxury to the stay. Thoughtful touches like rose petals under the bed enhance the romantic atmosphere. Whether for a special occasion or a spontaneous trip, Hotel Xanadu stands out as a wonderful choice for creating memorable moments.
No, Hotel Xanadu doesn't have any pool.
No, a spa isn't available at Hotel Xanadu.
No, Hotel Xanadu doesn't allow dogs.
Yes, parking facilities are available at Hotel Xanadu.