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Summary of reviewsDoubleTree by Hilton London Ealing is highly regarded for its excellent location, which provides easy and quick access to Central London through the nearby Ealing Common Tube station. This makes it ideal for accessing major attractions, Heathrow Airport and Wembley Stadium. Its peaceful surroundings in a quiet residential area, coupled with proximity to bustling areas like Ealing Broadway, offer a balanced experience of tranquility and urban convenience. On-site parking and accessible public transportation further enhance its appeal.
Guests consistently praise the hotel for its cleanliness and quality of accommodations. Rooms, though noted by some as being smaller than expected, are well-appointed, modern and cozy. They are equipped with amenities like coffee machines and are often described as comfortable and quiet, contributing to a pleasant stay. Friendly and attentive staff are frequently highlighted, adding to the overall positive service experience.
The breakfast at DoubleTree by Hilton London Ealing is positively reviewed for its variety and quality, featuring delicious English breakfasts, fruits and pastries. While some guests have noted occasional inconsistency and the need for more gluten-free options, the breakfast is generally well-stocked and served in a friendly environment, adding value to the guests' stay.
The on-site restaurant and bar offer varied and delicious dining options with standout dishes like chicken with peppercorn sauce. However, the dinner menu is sometimes described as limited. Despite this, the pleasant dining area and high-quality food make dining at the hotel enjoyable.
The hotel's fitness center, open 24 hours, is well-maintained with good equipment, contributing to a positive workout experience despite some feedback on its small size. The gym's cleanliness and quality are appreciated by guests.
Many guests find the hotel suitable for family stays, thanks to spacious family rooms and accommodating staff who ensure extra beds and clean, ready rooms. The hotel provides a comfortable setting for family gatherings and meals.
While the free wifi receives mixed feedback with some guests praising its quality and others noting slow speeds and connectivity issues, it generally meets the basic expectations of most visitors. The parking facilities, though ample and convenient, are often criticized for their high fees, which some guests feel detract from the overall positive experience.
In summary, DoubleTree by Hilton London Ealing offers a blend of convenience, comfort and good service, making it a great choice for various types of travelers, including families and business guests. Its high standards of cleanliness, excellent location, quality dining options and friendly staff contribute to its positive reputation, despite some areas of improvement like room size, wifi connectivity and parking fees. Show more
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Categories
4-Star Hotel
DoubleTree by Hilton London Ealing offers comfortable accommodations with good transport links. It provides well-equipped rooms and excellent service.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
Room Types
Queen RoomA queen-size bed, LCD TV and a sitting area are featured in this room. A work desk, hairdryer and tea/coffee making facilities are also provided.
There is no room to place an extra bed or baby cot in this room.
Junior Queen SuiteThis suite features a queen-size bed with crisp cotton linen, a sofa bed, soft duvet and comfy pillows. A 40-inch HDTV, Nespresso machine, desk with ergonomic chair, armchair with footrest and complimentary WiFi are also provided in the room.
The en-suite bathroom comes with bathrobe and slippers, and complimentary toiletries. Complimentary water is also provided.
Queen Room - Mobility AccessThese rooms have been specially designed to accommodate guests who require additional space and amenities. Each guest room has a lowered bed and accessible bathroom with wide doorways and a roll-in shower. A 40-inch HDTV with Freeview channels, Nespresso machine, work desk and hairdryer are also featured.
There is no room to place an extra bed or baby cot in this room.
Deluxe Twin RoomThese rooms features 2 twin-sized beds, a 40-inch HDTV, Nespresso machine, desk with ergonomic chair and complimentary WiFi. The en-suite bathroom comes with bathrobe and slippers, and complimentary toiletries. Complimentary water is also provided.
There is no room to place an extra bed or baby cot in this room.
Deluxe King RoomThese rooms feature a king-size bed, a 40-inch HDTV, Nespresso machine, desk with ergonomic chair and complimentary WiFi. The en-suite bathroom comes with bathrobe and slippers, and complimentary toiletries. Complimentary water is also provided.
There is no room to place an extra bed or baby cot in this room.
Junior King SuiteThis suite features a king-size bed with crisp cotton linen, a sofa bed, soft duvet and comfy pillows. A 40-inch HDTV, Nespresso machine, desk with ergonomic chair, sitting area and complimentary WiFi are also provided in the room.
The en-suite bathroom comes with bathrobe and slippers, and complimentary toiletries. Complimentary water is also provided.
Extra beds cannot be accommodated in this room type.
Family Connecting RoomsThis family room is air-conditioned and features a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 4 beds.
Guest Reviews
7.8
Good
Location
DoubleTree by Hilton London Ealing boasts an exceptional location that appeals to many travelers. Its proximity to key transport links, especially the Ealing Common Tube station, offers convenient and quick access to Central London. Guests appreciate the easy walk to the station, just minutes away, which connects them efficiently to multiple metro lines, including Piccadilly and District lines. This strategic positioning makes the hotel ideal for visiting major attractions, traveling to Heathrow Airport and even attending events at Wembley Stadium.
The hotel is also situated in a quiet residential area, adding to the appeal with its peaceful surroundings, yet it is just a short walk from bustling areas like Ealing Broadway, which hosts various charming pubs, shops and eateries. Furthermore, the availability of on-site parking and the accessibility to other modes of public transportation make it a practical choice for those traveling by car or public transit.
The cleanliness and the quality of accommodation at the hotel are also frequently praised. The rooms are comfortable and modern, which, combined with helpful and friendly staff, makes for a pleasant stay. Guests often mention the convenient location for their specific needs, whether it's for catching a game, visiting local attractions like Kew Gardens or Richmond Park or just having a centrally-located base close to friends or family in the area. Overall, DoubleTree by Hilton London Ealing provides a perfect blend of convenience, comfort and tranquility.
Breakfast
The breakfast experience at DoubleTree by Hilton London Ealing receives predominantly positive feedback from guests. Many highlight the quality ingredients and the delicious taste of the meals with particular praise for the English breakfast and the overall variety available, including fruits, pastries and savory options. The breakfast is described as well-stocked, generously portioned and served in a friendly environment by helpful staff.
Some guests found the breakfast to be a highlight of their stay, noting it offered good value for money. Families appreciated the appeal for children, especially enjoying the fruit machine. Despite the generally positive reviews, there were a few areas for improvement mentioned. Some guests felt the breakfast lacked variety on different days and noted the absence of gluten-free options. Occasional comments pointed out that certain items were not always available or that they experienced delays with room service breakfast.
In summary, the breakfast at DoubleTree by Hilton London Ealing is largely well-regarded for its quality and variety, though there is room for more consistency in options and service.
Dinner
The on-site restaurant and bar at the DoubleTree by Hilton London Ealing offers a pleasant dining experience with many guests complimenting the quality of the food. Diners can expect varied dishes and delicious options with some specific mentions of excellent and amazing food. The restaurant provides both lunch and dinner services and room service is also available. While the food quality receives high marks, the dinner menu has been consistently noted as being limited, which may not cater to all preferences. Despite this, some dishes, like the chicken with peppercorn sauce, have been particularly enjoyed by guests. The dining area itself is described as pleasant and the bar is well-received, despite some drinks being on the pricier side. Overall, guests find the food to be good, though some elements like lukewarm food or specific items not meeting expectations suggest room for improvement.
Rooms
The rooms at DoubleTree by Hilton London Ealing often receive mixed feedback from guests. On the positive side, numerous reviews highlight the cleanliness and comfort of the rooms. The rooms are well-appointed with modern decoration, comfortable beds and amenities like a coffee machine and tea bags. Guests also praise the rooms for being cozy and quiet, which contributes to a good night's rest. Some rooms have the added benefit of being spacious and well thought out, enhancing overall guest satisfaction.
However, the predominant observation is that the rooms tend to be smaller than expected. Many guests note the compact size of both the bedrooms and bathrooms with some describing the rooms as tiny or cramped. The limited space can be particularly noticeable for families or those used to larger accommodations elsewhere. Despite the small size, the rooms are often described as functional and well-equipped with effective layout use and thoughtful design elements.
Additionally, the cleanliness and upkeep of the rooms receive high marks, although there are occasional mentions of tired decor and minor maintenance issues, such as fluctuating shower temperatures and noisy air conditioning. Overall, while the compact nature of the rooms might not be ideal for everyone, the comfort, cleanliness and amenities generally meet, if not exceed, the expectations for a London hotel.
Beds
The beds at the DoubleTree by Hilton London Ealing have garnered mixed feedback from guests, but the consensus leans positively. Many guests have highlighted the comfort of the beds, describing them as comfortable and clean with some even deeming them super comfortable. The bedding received accolades for being clean and well-maintained, contributing to a good night's sleep for many visitors. Additionally, pillows were often cited as being of high quality, enhancing overall bed comfort.
Despite the predominantly favorable reviews, a notable proportion of guests found the beds to be on the smaller side with some mentioning firmness as an issue. A few reviews noted beds that were hard or uncomfortable and there were occasional remarks about maintenance needing improvement.
Overall, the rooms, described as clean and comfortable, complemented the general appeal of the bedding. In sum, while there is room for improvement, particularly in bed size and firmness, the majority of guests seemed pleased with their sleeping arrangements at this hotel.
Cleanliness
DoubleTree by Hilton London Ealing is frequently commended for its cleanliness. Reviews consistently highlight that the hotel and rooms are exceptionally clean, well-maintained and tidy. The hotel impresses with its high standard of cleanliness, from spotless rooms to spotless decor, making guests feel comfortable. Towels, sheets and bedding are particularly noted for their cleanliness. Although some have mentioned minor issues such as dust under the bed or areas in the bathroom that could have been cleaned better, these instances appear to be exceptions rather than the rule. Overall, guests often describe the hotel as clean, modern and well-kept with a clean, welcoming atmosphere that aligns well with the excellent customer service provided by the staff.
Staff
Reviews of DoubleTree by Hilton London Ealing repeatedly highlight the exceptional service provided by the hotel staff. Guests consistently describe the staff as friendly, helpful and welcoming. The terms excellent and superb appear frequently, emphasizing a high level of professionalism and customer service. There are numerous mentions of staff being incredibly attentive, accommodating and going above and beyond to ensure a pleasant stay for guests.
Staff members are noted for their cheerful and polite demeanor, contributing to a warm and welcoming atmosphere throughout the hotel. Words like prompt, efficient and courteous underscore the general experience guests have when interacting with the staff, from reception to housekeeping.
Notable mentions of individual staff members, such as Anita at reception, highlight the personal touches that enhance the guest experience. Occasional dissatisfaction is mentioned with some guests noting instances of rudeness or unhelpfulness at the reception, but these appear to be exceptions rather than the norm.
Overall, the reviews suggest that the staff at DoubleTree by Hilton London Ealing play a key role in making stays enjoyable, characterized by excellent hospitality and attentive service.
Wi-Fi
The wifi at DoubleTree by Hilton London Ealing has received mixed feedback. Guests have often praised the quality of the wifi, describing it as good, strong and decent. Some found it easy to connect and noted that it functioned well, meeting their expectations. However, a number of reviews highlighted issues such as slow speeds, unreliability and problematic connections, particularly in the guest rooms. A few mentioned challenges with signing in or accessing the network and the need for clear instructions. There were also mentions of the wifi being expensive and non-standard, which was an inconvenience for some visitors. Despite these drawbacks, the wifi service generally garnered a satisfactory response from many users.
Gym
The DoubleTree by Hilton London Ealing offers a fitness center that is open 24 hours, providing flexibility for guests with varying schedules. The gym is well maintained and features good equipment, ensuring a pleasant workout experience. Despite some feedback on its small size, many guests found it adequately spacious and well-equipped. Generally, the cleanliness and the availability of quality fitness facilities contributed to a positive experience.
Parking
The parking situation at DoubleTree by Hilton London Ealing comes with both positives and negatives according to guest reviews. On the bright side, the hotel offers ample on-site parking, which many guests find convenient and secure. The parking lot is spacious, making it easy to park and is seen as an added bonus for those who choose to stay at the hotel. Additionally, the parking system works well and guests appreciate the availability of parking spaces within the hotel premises.
However, several reviews highlight concerns over the parking fees, which are commonly perceived as high. Some guests mention that the additional parking charge on top of the room rate feels excessive with examples of fees such as £24 per day or a £50 deposit. There is a recurring sentiment that parking should either be free or included in the room rate, especially given the hotel's pricing. Despite the convenience of on-site parking, the cost remains a sore point for many visitors.
In summary, while the parking at DoubleTree by Hilton London Ealing is generally secure, ample and convenient, the associated costs are frequently described as too high, detracting from the overall positive experience.
Family
DoubleTree by Hilton London Ealing appears to be a great option for families. Many visitors highlight the hotel's suitability for families with comments on good family rooms and spaces comfortable for groups of four to six people. The hotel staff are praised for being helpful and accommodating, ensuring rooms are clean and ready, even providing extra beds when needed. The facilities meet family needs well and the hotel can host a nice family dinner, contributing to a pleasant stay.
4 Star
DoubleTree by Hilton London Ealing has mixed reviews regarding its four-star rating, facilities and services. Some guests had high expectations for a four-star hotel and felt the experience didn't match, comparing it unfavorably to other DoubleTree locations and even likening it more to a Premier Inn. Criticisms included subpar room cleanliness, an uncomfortable night's sleep and a lackluster breakfast that fell below four-star standards.
On the positive side, many appreciated the staff's friendliness and professionalism, noting that they were pleasant and helpful. The rooms were described as clean and providing decent amenities. The hotel's location was praised for its proximity to two important metro lines, Piccadilly and District, making it convenient for travelers exploring London.
Guests mentioned it maintained typical Hilton standards and appreciated the affordability for a high-quality stay. Despite some criticisms, many found it to be a great or decent four-star property, appreciating the standard services offered. However, some felt that the hotel's four-star rating and associated costs were not justified by the facilities and overall experience provided.
Business
DoubleTree by Hilton London Ealing caters well to business travelers, offering an array of amenities geared towards work needs. Guests appreciate the dedicated business facilities, including conference rooms and a workspace before reception, making it convenient for conducting meetings. The lounge is also noted as an available option for business discussions. The hotel is seen as a suitable choice for business stays with many reviewers labeling it as an ideal or good business hotel. The business center is easy to use and the overall experience for a business trip is generally satisfying.
Despite the generally positive feedback, there are some remarks about the rooms being quite small and work purposes having room for improvement. However, comfortable beds and large windows with good views help mitigate these concerns. The cost is considered fair for the business amenities provided, though some guests find the evening functions and potential noise a bit pricey. Overall, DoubleTree by Hilton London Ealing is deemed a convenient and suitable accommodation option for business travelers.
No, DoubleTree by Hilton London Ealing doesn't have any pool.
No, a spa isn't available at DoubleTree by Hilton London Ealing.
No, DoubleTree by Hilton London Ealing doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton London Ealing.
Yes, DoubleTree by Hilton London Ealing has a gym.