DoubleTree By Hilton London Excel
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Summary of reviewsThe DoubleTree By Hilton London Excel is widely lauded for its strategic location, especially for event-goers attending the London Excel Exhibition Center. Its close proximity to London City Airport adds to its appeal, offering a quiet yet accessible base in eastern London. Convenient public transportation links, including the DLR and the Elizabeth line, make it easy to access central London, enhancing its suitability for both business and leisure travelers. The scenic riverside location also provides charming views and a tranquil ambiance.
Breakfast at the hotel is positively received with many guests praising the variety and quality of the food. The breakfast buffet is noted for its diverse selection, catering to different dietary needs. However, some find the area crowded and the cost higher than expected. The dinner service receives mixed reviews with the quality and taste of food generally praised but the menu options and pricing drawing some criticism.
The rooms are appreciated for their cleanliness, spaciousness and modern design. Guests highlight comfortable beds, good insulation from noise and pleasant views. However, there are occasional mentions of rooms needing updates and minor cleanliness issues. Despite these, the overall cleanliness standards are highly regarded with rooms and common areas being well-maintained.
Staff at the DoubleTree By Hilton London Excel are commended for their friendliness and professionalism. They are described as welcoming and accommodating with particular praise for reception and front desk teams. Although there are occasional mentions of less enthusiastic service, these are exceptions to the general positive feedback.
Free Wi-Fi at the hotel receives mixed reviews. While some guests enjoy reliable, fast internet, others encounter connectivity issues. The fitness room is small but functional, providing a range of modern equipment available 24/7.
Families find the hotel welcoming and accommodating with spacious rooms suitable for groups of various sizes. The hotel is praised for its family-friendly amenities and accommodating staff, making it a popular choice for family travelers.
The beds garner mixed feedback with many guests finding them comfortable and conducive to a good night's sleep. However, there are some complaints about bed quality, suggesting inconsistencies that might affect those with specific preferences.
Overall, DoubleTree By Hilton London Excel provides a strong four-star experience, particularly appealing to business travelers and those attending events at the nearby exhibition center. Its clean, comfortable rooms, strategic location and friendly staff make it a recommended choice for visitors to this part of London.
Categories
Breakfast at the hotel is positively received with many guests praising the variety and quality of the food. The breakfast buffet is noted for its diverse selection, catering to different dietary needs. However, some find the area crowded and the cost higher than expected. The dinner service receives mixed reviews with the quality and taste of food generally praised but the menu options and pricing drawing some criticism.
The rooms are appreciated for their cleanliness, spaciousness and modern design. Guests highlight comfortable beds, good insulation from noise and pleasant views. However, there are occasional mentions of rooms needing updates and minor cleanliness issues. Despite these, the overall cleanliness standards are highly regarded with rooms and common areas being well-maintained.
Staff at the DoubleTree By Hilton London Excel are commended for their friendliness and professionalism. They are described as welcoming and accommodating with particular praise for reception and front desk teams. Although there are occasional mentions of less enthusiastic service, these are exceptions to the general positive feedback.
Free Wi-Fi at the hotel receives mixed reviews. While some guests enjoy reliable, fast internet, others encounter connectivity issues. The fitness room is small but functional, providing a range of modern equipment available 24/7.
Families find the hotel welcoming and accommodating with spacious rooms suitable for groups of various sizes. The hotel is praised for its family-friendly amenities and accommodating staff, making it a popular choice for family travelers.
The beds garner mixed feedback with many guests finding them comfortable and conducive to a good night's sleep. However, there are some complaints about bed quality, suggesting inconsistencies that might affect those with specific preferences.
Overall, DoubleTree By Hilton London Excel provides a strong four-star experience, particularly appealing to business travelers and those attending events at the nearby exhibition center. Its clean, comfortable rooms, strategic location and friendly staff make it a recommended choice for visitors to this part of London.
Accessible Hotel
This hotel is frequently mentioned in lists of accessible hotels in London. It offers features designed to provide a comfortable and accommodating experience for guests with diverse accessibility needs.
Hotel with EV Charging Stations
DoubleTree By Hilton London Excel offers EV charging stations, providing a convenient amenity for guests with electric vehicles.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The DoubleTree By Hilton London Excel is highly praised for its excellent location, particularly if you're attending events at the London Excel Exhibition center. Many guests appreciate that it is just a short walk from the Excel, making it incredibly convenient for event-goers. The hotel's proximity to London City Airport is another significant advantage, often cited for its ease of access and the convenience it offers to travelers. Despite the airport's closeness, visitors remarked on the surprising quietness of the area.
The hotel is well-connected to public transportation with easy access to the DLR and a short walk to various train stations, including the Elizabeth line, which offers seamless travel into Central London. This makes it perfect for both business and leisure travelers looking to explore the city without staying in its bustling center. Additionally, the nearby riverside location provides picturesque views and a calming ambiance that many found appealing.
Guests also highlighted the convenience for those attending events at the O2 Arena and other nearby venues. Its clean, modern rooms and amenities, along with friendly staff and practical parking facilities, further add to the positive experience. While some found it slightly out of the city, the efficient public transport links mitigate this minor inconvenience, ensuring that central London is just a short ride away.
Overall, the DoubleTree By Hilton London Excel offers a strategic and tranquil base for events at the Excel center and easy access to broader London, making it a highly recommended choice for visitors to this part of the city.
DoubleTree By Hilton London Excel has garnered a mix of feedback regarding its breakfast offerings. On the positive side, many guests praised the breakfast as very good, excellent and even fantastic, often making special mention of the ample variety and tasty food. Several remarked that the breakfast was among the best they had experienced with a diverse selection that catered to various dietary preferences, including vegan, vegetarian and meat options. The breakfast buffet was highlighted as impressive with options for both hot and cold dishes, fresh ingredients and delightful treats such as freshly prepared pastries and a notable selection of fruits and yogurts.
However, some guests experienced less satisfactory elements. A few pointed out that although the variety was good, the breakfast area could get crowded and chaotic, affecting the overall experience. Others noted issues with the quality and temperature of the food, finding some items cold or not up to Hilton standards. The cost of breakfast was a significant point of contention with multiple reviewers describing it as expensive, making it seem less valuable, particularly when not included in the room rate.
Despite these varied reviews, the majority of guests seemed to agree that the breakfast at DoubleTree By Hilton London Excel was a notable feature of their stay, often paired with lovely settings and views, enhancing their overall hotel experience.
The dinner experience at DoubleTree By Hilton London Excel offers a mixed bag of reviews. On the positive side, guests widely praise the quality and taste of the food, noting that dishes are delicious, well-prepared and served in nice surroundings. Many enjoyed their evening meals both in the restaurant and bar, highlighting great bar food, a lovely bar atmosphere and excellent service staff. Specialty meals, including requests made off the menu, add a personalized touch to the dining experience.
However, some limitations are notable. The dinner menu is often described as limited with few options for vegetarians and no vegan meals. Prices tend to be on the higher side with several guests finding the meals and drinks expensive. Service speed in the restaurant can be slow and on occasion, the food is overcooked or bland, lacking seasoning. Issues with availability and variety of dishes, especially later in the evening and inconsistent quality also detract from the experience for some diners. Despite these drawbacks, others found the food to be lovely and the overall dining experience satisfactory.
Guest reviews for the DoubleTree By Hilton London Excel highlight a mix of positive experiences and areas in need of improvement. Many guests found the rooms to be clean, spacious and comfortable, often noting the modern design and good insulation from external noise. The hotel’s quiet atmosphere despite its proximity to the airport and other potential noise sources was frequently praised. Guests appreciated the comfortable beds, good room size, beautiful views, modern appliances and helpful staff. Amenities such as tea and coffee facilities, ample space and stylish decor were well-received.
On the downside, some rooms showed signs of aging and were suggested to need updating. Occasional cleanliness issues were reported, such as dusty areas and uncleaned bathrooms. Some guests experienced problems with the air conditioning, finding the rooms too hot or cold and missed having basic amenities like mini-fridges, bathrobes and adequate storage space. Several visitors pointed out discrepancies between the room pictures online and the actual room conditions, finding the rooms smaller or more basic than expected. The limited space in family rooms, poor soundproofing and inadequate storage for clothing were also mentioned.
In conclusion, while the DoubleTree By Hilton London Excel offers many clean, spacious and comfortable rooms with modern facilities, it faces occasional issues with room upkeep and outdated conditions, which impact the overall guest experience.
The beds at DoubleTree By Hilton London Excel receive mixed feedback from guests with a notable divide between commendations and criticisms. Many guests highlight the beds as extremely comfortable, often describing them as super soft and spacious with praise for their high-quality and plush bedding. The availability of a variety of pillow options is also appreciated, contributing to a cozy and restful sleep experience for many.
However, there are several recurring complaints about the beds being squeaky, noisy and sometimes too hard or too soft for certain preferences. Some guests found the beds uncomfortable or not up to their expectations, mentioning issues like hard mattresses, pillows that were either too flat or of strange shapes and beds that were too small or poorly positioned within the room. Specific mentions include the discomfort of sofa beds and occasional cleanliness issues with bedding.
Overall, while there are a significant number of positive remarks about the comfort and quality of the beds, the negative reviews suggest inconsistencies that potential guests might want to consider, particularly those with specific bedding preferences.
DoubleTree By Hilton London Excel consistently receives high praise for its cleanliness from guests, making it a strong choice for travelers seeking a hygienic and comforting stay. Descriptions of the property often include words like "clean," "spotless," and "extremely clean," with many reviewers highlighting the meticulous upkeep of the rooms and common areas. A recurring sentiment is the cleanliness of the rooms, which were noted to be "well-maintained," "comfortable," and "beautifully designed."
Guests frequently mentioned that their rooms were "clean and tidy," providing a relaxing environment complemented by modern amenities. The attention to detail in maintaining hygiene is evident with phrases like "impeccably clean" and "total cleanliness" underscoring the staff's commitment to high standards. Some reviewers also appreciated the "clean and spacious" nature of the accommodations, enhancing their overall experience.
However, there were occasional remarks about specific areas needing more attention, such as corridors with unpleasant smells, dusty rooms and some isolated concerns about bathroom cleanliness. Despite these instances, the general consensus remains positive with many travelers commending the hotel's overall sanitary conditions.
The combination of cleanliness and the hotel's location on the water bank adds to its appeal, providing guests with a convenient and pleasant stay. A few criticisms about cleaning service gaps and upkeep did surface, but these were exceptions rather than the rule.
Ultimately, DoubleTree By Hilton London Excel appears to uphold strong cleanliness standards, receiving commendations for its tidy and well-maintained environments that align well with the expectations of discerning travelers.
The staff at DoubleTree By Hilton London Excel generally receive high praise for their friendliness, helpfulness and professionalism. Guests frequently highlight the staff's welcoming and accommodating nature, particularly citing the reception and front desk teams as exceptional. Many found the customer service to be first-class with individual staff members often going above and beyond to ensure a pleasant stay, addressing issues proactively and efficiently. There are mentions of standout employees who made significant positive impacts on guests' experiences.
However, there were occasional criticisms, such as some reception staff being described as apathetic or slow, particularly at breakfast. Despite these isolated comments, the overall consensus is positive with many guests deeply appreciative of the courteous, attentive and supportive attitude of the staff. Special mentions include warm cookies on arrival and small touches by the staff that enhanced the guest experience, making the stay memorable.
Guests at the DoubleTree By Hilton London Excel have reported mixed experiences with the Wi-Fi service. Positive feedback highlights that the Wi-Fi in the hotel works very well with many guests appreciating the complimentary, reliable and fast internet. Visitors also noted that the phones remained connected to the Wi-Fi and rooms have strong Wi-Fi signals.
However, there were several negative experiences as well. Some guests faced connectivity issues with the Wi-Fi being slow, unreliable or sometimes not available at all. A few mentioned their attempts to connect the TV to Wi-Fi without success, noting the lack of Wi-Fi on the TVs and limited options like YouTube or Netflix. Basic Wi-Fi was occasionally reported as non-functional and there were instances of poor reception in certain rooms.
Despite the inconsistencies, when the Wi-Fi worked, it was generally well-received, enabling satisfactory internet access for most guests.
The DoubleTree By Hilton London Excel offers a fitness room that has been appreciated for its range of new equipment and overall functionality. Open 24/7, the gym is described as small but adequately equipped with a cross-trainer, treadmill, bike and free weights. Extras like water and towels are readily available, adding convenience to the workout experience. Despite some mentions of its limited size and absence of additional leisure activities or fitness classes, the gym generally serves as a useful and clean facility for guests looking to maintain their fitness routines during their stay.
The DoubleTree By Hilton London Excel is a popular choice for family travelers, offering a welcoming and child-friendly environment. Reviews highlight its spacious and comfortable rooms, which can accommodate various family sizes. Many guests appreciated the Queen triple room, suitable for six people including children and the hotel's thoughtful arrangement of opposite rooms for larger groups, which made coordinating easier.
Families consistently felt well looked after with staff members receiving praise for their accommodating nature and friendly service. The hotel offers specific amenities catered to babies and young children, ensuring a hassle-free stay for families. Moreover, children enjoyed the lovely views from their rooms and felt welcome throughout their stay.
Despite a few mentions of thinner mattresses on sofa beds and the family rooms being a bit small, overall, the hotel provides enough space and comforts for family stays. The cleanliness of the hotel and the good size of the rooms were also noted positively. A standout feature for many was the welcoming cookie upon check-in, an excellent touch for kids after a long journey.
The breakfast catered well to vegetarian families, adding to the hotel's appeal as a family-friendly destination. Overall, the DoubleTree By Hilton London Excel comes highly recommended for families seeking a comfortable and accommodating stay in London.
DoubleTree By Hilton London Excel offers a strong four-star experience with notable highlights that cater to business travelers and exhibition attendees. The clean and comfortable rooms meet the expectations of many guests, boasting a reputation for cleanliness that stands out in the reviews. Guests appreciate the strategic location, making it ideal for those attending nearby events.
The hotel is renowned for its good service and reliable conference facilities, making it a popular choice for business trips. The restaurant is praised for its good food, although some feel the offerings fall short of a typical four-star standard.
While many guests found great value for money and had positive stays, there are areas where the hotel could improve. Some opinions suggest that certain aspects, like outdated decor and specific amenities such as bathrobes and slippers, do not fully meet four-star expectations. In particular, the high room rates and additional charges for breakfast have been points of contention.
Overall, DoubleTree By Hilton London Excel provides a dependable and comfortable stay, particularly for business purposes, but there is room for enhancement to fully realize its four-star potential.
DoubleTree By Hilton London Excel receives high praise for its convenience and suitability for business travelers. The hotel is ideally located near the Excel Exhibition Centre, making it perfect for those attending trade fairs, conferences or meetings in the area. Guests appreciate the clean, tidy and comfortable rooms equipped with strong Wi-Fi signals, which is crucial for business use.
The hotel's close proximity to the Docklands Light Railway and London City Airport adds to its appeal, providing easy access to wider London. In addition to practical amenities like on-site parking, which is a notable bonus in London, the hotel also offers excellent business facilities, conference rooms and a business center, making it an ideal hub for professional activities.
The staff is frequently acknowledged as accommodating and friendly, contributing to a pleasant and efficient stay. While the hotel serves its purpose well for business trips, some guests have noted minor areas for improvement, such as clearer restaurant policies on expenses and better customer service during busy periods.
Overall, DoubleTree By Hilton London Excel offers a convenient, well-equipped and friendly environment for business travelers looking for a hassle-free stay in close proximity to the Excel Centre.
DoubleTree By Hilton London Excel stands out for its excellent accessibility for guests with disabilities. The hotel's location is ideal, offering perfect access from the fair and the airport, making it convenient for travelers attending exhibitions. The wheelchair-friendly design is evident with accessible rooms, bathrooms and lifts. Rooms are comfortably designed to cater to wheelchair users, making stays more pleasant.
The hotel's accessible layout ensures a smooth experience, further complemented by helpful and friendly staff. Guests appreciate the low noise levels, which benefit those with serious respiratory problems. Public transport options are also easily accessible, adding to the convenience.
However, the hotel does face some issues. Notably, there is no accessible parking available and a need for clearer directions was mentioned. Instances were noted where accessible rooms were not provided despite requests and the non-working lift could be problematic for guests. Additionally, the absence of a fridge in rooms and a less-than-ideal response for asthmatic-friendly conditions were pointed out.
Despite a few shortcomings, DoubleTree By Hilton London Excel offers significant advantages for disabled travelers with its accessible design, strategic location and supportive staff earning praise from guests.
DoubleTree By Hilton London Excel is frequently praised by guests for its excellent honeymoon facilities and amenities. Many highlight the romantic setup specifically tailored for honeymooners, describing it as both lovely and stunning. Numerous guests received special upgrades to honeymoon suites, adding an extra touch of luxury to their stay. These suites are consistently noted as perfect for celebrating such a special occasion. Overall, this hotel is recognized as a great destination for a romantic getaway, ensuring a memorable and amazing honeymoon experience.
The DoubleTree By Hilton London Excel is frequently praised by guests for offering a romantic experience that is perfect for couples. Visitors appreciate the hotel’s charming and picturesque views, particularly from rooms that capture stunning sunsets. The romantic decor and setting throughout the hotel add a special touch, creating a warm and intimate atmosphere.
Many guests have found the hotel to be an ideal choice for a romantic getaway with several opting to celebrate special occasions, such as anniversaries, noting the memorable and pleasant stay. The hotel’s romantic upgrade options are especially appreciated, enhancing the overall experience. The surroundings are equally enchanting with beautiful jogging paths that provide a scenic backdrop for a leisurely stroll.
Overall, the DoubleTree By Hilton London Excel receives high marks for being a delightful and romantic choice for couples looking to enjoy a special and serene retreat.
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Location
The hotel is well-connected to public transportation with easy access to the DLR and a short walk to various train stations, including the Elizabeth line, which offers seamless travel into Central London. This makes it perfect for both business and leisure travelers looking to explore the city without staying in its bustling center. Additionally, the nearby riverside location provides picturesque views and a calming ambiance that many found appealing.
Guests also highlighted the convenience for those attending events at the O2 Arena and other nearby venues. Its clean, modern rooms and amenities, along with friendly staff and practical parking facilities, further add to the positive experience. While some found it slightly out of the city, the efficient public transport links mitigate this minor inconvenience, ensuring that central London is just a short ride away.
Overall, the DoubleTree By Hilton London Excel offers a strategic and tranquil base for events at the Excel center and easy access to broader London, making it a highly recommended choice for visitors to this part of the city.
Breakfast
However, some guests experienced less satisfactory elements. A few pointed out that although the variety was good, the breakfast area could get crowded and chaotic, affecting the overall experience. Others noted issues with the quality and temperature of the food, finding some items cold or not up to Hilton standards. The cost of breakfast was a significant point of contention with multiple reviewers describing it as expensive, making it seem less valuable, particularly when not included in the room rate.
Despite these varied reviews, the majority of guests seemed to agree that the breakfast at DoubleTree By Hilton London Excel was a notable feature of their stay, often paired with lovely settings and views, enhancing their overall hotel experience.
Dinner
However, some limitations are notable. The dinner menu is often described as limited with few options for vegetarians and no vegan meals. Prices tend to be on the higher side with several guests finding the meals and drinks expensive. Service speed in the restaurant can be slow and on occasion, the food is overcooked or bland, lacking seasoning. Issues with availability and variety of dishes, especially later in the evening and inconsistent quality also detract from the experience for some diners. Despite these drawbacks, others found the food to be lovely and the overall dining experience satisfactory.
Rooms
On the downside, some rooms showed signs of aging and were suggested to need updating. Occasional cleanliness issues were reported, such as dusty areas and uncleaned bathrooms. Some guests experienced problems with the air conditioning, finding the rooms too hot or cold and missed having basic amenities like mini-fridges, bathrobes and adequate storage space. Several visitors pointed out discrepancies between the room pictures online and the actual room conditions, finding the rooms smaller or more basic than expected. The limited space in family rooms, poor soundproofing and inadequate storage for clothing were also mentioned.
In conclusion, while the DoubleTree By Hilton London Excel offers many clean, spacious and comfortable rooms with modern facilities, it faces occasional issues with room upkeep and outdated conditions, which impact the overall guest experience.
Beds
However, there are several recurring complaints about the beds being squeaky, noisy and sometimes too hard or too soft for certain preferences. Some guests found the beds uncomfortable or not up to their expectations, mentioning issues like hard mattresses, pillows that were either too flat or of strange shapes and beds that were too small or poorly positioned within the room. Specific mentions include the discomfort of sofa beds and occasional cleanliness issues with bedding.
Overall, while there are a significant number of positive remarks about the comfort and quality of the beds, the negative reviews suggest inconsistencies that potential guests might want to consider, particularly those with specific bedding preferences.
Cleanliness
Guests frequently mentioned that their rooms were "clean and tidy," providing a relaxing environment complemented by modern amenities. The attention to detail in maintaining hygiene is evident with phrases like "impeccably clean" and "total cleanliness" underscoring the staff's commitment to high standards. Some reviewers also appreciated the "clean and spacious" nature of the accommodations, enhancing their overall experience.
However, there were occasional remarks about specific areas needing more attention, such as corridors with unpleasant smells, dusty rooms and some isolated concerns about bathroom cleanliness. Despite these instances, the general consensus remains positive with many travelers commending the hotel's overall sanitary conditions.
The combination of cleanliness and the hotel's location on the water bank adds to its appeal, providing guests with a convenient and pleasant stay. A few criticisms about cleaning service gaps and upkeep did surface, but these were exceptions rather than the rule.
Ultimately, DoubleTree By Hilton London Excel appears to uphold strong cleanliness standards, receiving commendations for its tidy and well-maintained environments that align well with the expectations of discerning travelers.
Staff
However, there were occasional criticisms, such as some reception staff being described as apathetic or slow, particularly at breakfast. Despite these isolated comments, the overall consensus is positive with many guests deeply appreciative of the courteous, attentive and supportive attitude of the staff. Special mentions include warm cookies on arrival and small touches by the staff that enhanced the guest experience, making the stay memorable.
Wi-Fi
However, there were several negative experiences as well. Some guests faced connectivity issues with the Wi-Fi being slow, unreliable or sometimes not available at all. A few mentioned their attempts to connect the TV to Wi-Fi without success, noting the lack of Wi-Fi on the TVs and limited options like YouTube or Netflix. Basic Wi-Fi was occasionally reported as non-functional and there were instances of poor reception in certain rooms.
Despite the inconsistencies, when the Wi-Fi worked, it was generally well-received, enabling satisfactory internet access for most guests.
Gym
Family
Families consistently felt well looked after with staff members receiving praise for their accommodating nature and friendly service. The hotel offers specific amenities catered to babies and young children, ensuring a hassle-free stay for families. Moreover, children enjoyed the lovely views from their rooms and felt welcome throughout their stay.
Despite a few mentions of thinner mattresses on sofa beds and the family rooms being a bit small, overall, the hotel provides enough space and comforts for family stays. The cleanliness of the hotel and the good size of the rooms were also noted positively. A standout feature for many was the welcoming cookie upon check-in, an excellent touch for kids after a long journey.
The breakfast catered well to vegetarian families, adding to the hotel's appeal as a family-friendly destination. Overall, the DoubleTree By Hilton London Excel comes highly recommended for families seeking a comfortable and accommodating stay in London.
4 Star
The hotel is renowned for its good service and reliable conference facilities, making it a popular choice for business trips. The restaurant is praised for its good food, although some feel the offerings fall short of a typical four-star standard.
While many guests found great value for money and had positive stays, there are areas where the hotel could improve. Some opinions suggest that certain aspects, like outdated decor and specific amenities such as bathrobes and slippers, do not fully meet four-star expectations. In particular, the high room rates and additional charges for breakfast have been points of contention.
Overall, DoubleTree By Hilton London Excel provides a dependable and comfortable stay, particularly for business purposes, but there is room for enhancement to fully realize its four-star potential.
Business
The hotel's close proximity to the Docklands Light Railway and London City Airport adds to its appeal, providing easy access to wider London. In addition to practical amenities like on-site parking, which is a notable bonus in London, the hotel also offers excellent business facilities, conference rooms and a business center, making it an ideal hub for professional activities.
The staff is frequently acknowledged as accommodating and friendly, contributing to a pleasant and efficient stay. While the hotel serves its purpose well for business trips, some guests have noted minor areas for improvement, such as clearer restaurant policies on expenses and better customer service during busy periods.
Overall, DoubleTree By Hilton London Excel offers a convenient, well-equipped and friendly environment for business travelers looking for a hassle-free stay in close proximity to the Excel Centre.
Accessible
The hotel's accessible layout ensures a smooth experience, further complemented by helpful and friendly staff. Guests appreciate the low noise levels, which benefit those with serious respiratory problems. Public transport options are also easily accessible, adding to the convenience.
However, the hotel does face some issues. Notably, there is no accessible parking available and a need for clearer directions was mentioned. Instances were noted where accessible rooms were not provided despite requests and the non-working lift could be problematic for guests. Additionally, the absence of a fridge in rooms and a less-than-ideal response for asthmatic-friendly conditions were pointed out.
Despite a few shortcomings, DoubleTree By Hilton London Excel offers significant advantages for disabled travelers with its accessible design, strategic location and supportive staff earning praise from guests.
Honeymoon
Romantic
Many guests have found the hotel to be an ideal choice for a romantic getaway with several opting to celebrate special occasions, such as anniversaries, noting the memorable and pleasant stay. The hotel’s romantic upgrade options are especially appreciated, enhancing the overall experience. The surroundings are equally enchanting with beautiful jogging paths that provide a scenic backdrop for a leisurely stroll.
Overall, the DoubleTree By Hilton London Excel receives high marks for being a delightful and romantic choice for couples looking to enjoy a special and serene retreat.
No, DoubleTree By Hilton London Excel doesn't have any pool.
No, a spa isn't available at DoubleTree By Hilton London Excel.
Yes, DoubleTree By Hilton London Excel welcomes dogs.
No, parking facilities aren't available at DoubleTree By Hilton London Excel.
Yes, DoubleTree By Hilton London Excel has a gym.
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