Britannia International Hotel Canary Wharf

London 51.50176700, -0.02365200 , 163 Marsh Wall, Docklands, (Show on Map)
5.7
Rated


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1 room2 guests 1 room, 2 guests
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Summary of reviewsThe Britannia International Hotel Canary Wharf receives a commendable amount of positive feedback, particularly for its excellent location. Situated on the edge of the docks, the hotel offers serene views and a tranquil atmosphere, providing an ideal spot for both business and leisure travelers. Its proximity to Canary Wharf's offices, shops, bars and eateries is a significant advantage, as well as its easy access to public transportation options like the Canary Wharf underground station and the Jubilee Line, which facilitate quick commutes to major attractions such as the O2 Arena. The surrounding area is described as safe, clean and modern with various amenities that cater to a wide range of needs, making the hotel a convenient and affordable choice compared to others in the vicinity.

Guests have mixed reviews about the breakfast experience; however, many appreciate the varied selection and the value for money with friendly staff and pleasant surroundings often enhancing the overall experience. Dinner reviews follow a similar pattern with the hotel's pizza restaurant receiving praise for its tasty and fresh offerings. Some guests highlighted positive dining experiences, especially when meals were served promptly and family-friendly. However, the buffet options and inconsistent room service left room for improvement.

The rooms are noted for their spaciousness and comfortable beds, which some guests found to be a highlight of their stay. However, there are frequent mentions of dated decor and the need for refurbishment with issues such as temperature control and inconsistent housekeeping services being common complaints. Despite these drawbacks, many guests found the rooms to be clean and functional, especially given the competitive pricing.

Cleanliness throughout the hotel garners mixed reviews. While many guests found their rooms to be neat and orderly, there were concerns about the aging state of the facilities and inconsistent daily upkeep with specific issues such as dirty carpets and stained furniture being pointed out. Consistent cleanliness and maintenance appear to be areas needing significant attention.

Staff at the hotel receive praise for their friendliness and helpfulness, particularly the reception and concierge teams. However, the consistency of service varied with some guests reporting instances of unprofessional behavior and a need for better training across the board.

Wi-Fi services offered free in common areas receive favorable mentions, but the paid in-room Wi-Fi is criticized for its high cost and unreliable performance, detracting from the overall guest experience.

Parking at the hotel receives mixed feedback as well with some guests appreciating the availability and assistance from staff, while others found the charges expensive and the parking spaces inadequately sized for larger vehicles.

For family stays, the hotel is regarded as convenient, offering adequate space and amenities for those traveling with children. Its location near Canary Wharf is a plus for families attending special events or seeking entertainment options.

Nightlife around the hotel is another positive aspect with guests appreciating the multitude of nearby dining and entertainment options. However, noise from surrounding nightlife and other guests can sometimes be an issue.

Overall, the Britannia International Hotel Canary Wharf presents a balanced experience with significant strengths in location, spacious rooms and helpful staff, but with clear areas for improvement in amenities, dining and overall upkeep.
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Accessible Hotel
Listed as an accessible hotel in London, this property provides accommodations and facilities that cater to guests requiring accessibility features. It focuses on ensuring ease of movement and comfort for all.

Family Friendly Hotel

Dog Friendly Hotel

Hotel near Nightlife Spots

Hotel with Parking

Cheap Hotel

4-Star Hotel

Room Types
Guest Reviews
5.7
Rated
Location
The Britannia International Hotel Canary Wharf boasts an excellent location, lauded in numerous reviews for its proximity to key areas and accessibility. Positioned beautifully on the edge of the docks, the hotel offers serene views and a peaceful environment away from the bustle of central London. It's ideally situated for those working in Canary Wharf with mentions of a mere short walk to offices, shops, bars and eateries. The hotel's closeness to the Canary Wharf underground station and the Jubilee Line makes it convenient for quick commutes to the O2 Arena and other major attractions in London.

Travelers have also highlighted the convenience of nearby public transportation links, including the DLR, bus and river transport, facilitating easy navigation across the city. The location’s affordability compared to other hotels in Canary Wharf is often praised, creating a perfect blend of convenience and value. Additionally, the area around the hotel is characterized as safe, clean and modern, making it ideal for both business and leisure stays. The vicinity offers a range of amenities, from 24-hour supermarkets to a vibrant nightlife, meeting a variety of travel needs. Overall, the hotel's prime location stands out as its most significant advantage, perfect for guests looking to explore London or attend events at the O2.

Breakfast
Britannia International Hotel Canary Wharf offers an adequate breakfast experience with a broad spectrum of guest feedback. On the positive side, many guests appreciated the varied selection available at the breakfast buffet, noting that it provided good value for money with plentiful choices, including lovely sausages and hash browns. Some found the breakfast to be excellent, fantastic and tasty, highlighting the friendly and welcoming breakfast staff. The pleasant surroundings of the breakfast room, often with a view of the wharf, added to the enjoyable experience for several guests.

However, there are notable criticisms. Some guests reported that the breakfast was bland, tasteless and occasionally served cold. Issues with overcooked or dried food were mentioned multiple times, alongside specific comments about watery scrambled eggs and watered-down fruit juices. Several reviews indicated that the breakfast was costly and not worth the money with limited options for vegetarians and gluten-free diets. The breakfast room was sometimes compared to a school canteen, reflecting dissatisfaction with the ambiance and atmosphere.

Overall, while some visitors had a satisfactory experience with an ample and reasonable breakfast selection, others found significant areas for improvement in both the quality and variety of the food served.

Dinner
Guests' reviews of the dining experience at the Britannia International Hotel Canary Wharf present a mixed picture. The hotel’s pizza restaurant frequently receives positive feedback for its good, tasty pizzas and fast service. Despite arriving late, some patrons appreciated that they were still accommodated for a decent meal. Families generally liked the food, finding it fresh and tasty and a few diners mentioned that they enjoyed their best meal during their stay at the hotel.

However, there are several concerns raised by guests. The buffet/carvery option left many disappointed due to cold and unpalatable food, which some compared to a bad school dinner. The limited menu options and the inconsistent availability of room service added to their dissatisfaction. Guests reported issues such as incorrect orders, poorly cooked meals and unclean crockery. Another significant issue was the inconvenient restaurant operating hours with closures during lunch and early evenings causing frustration.

Despite the mentioned drawbacks, some found the restaurant clean and well-maintained with helpful staff. The bar area was noted for its festive and entertaining atmosphere when it was open, albeit not during the day. Overall, while some guests enjoyed certain aspects of their dining experience, others found the food quality, service and operational hours needing improvement.

Rooms
The rooms at the Britannia International Hotel Canary Wharf present a mixed bag of experiences for guests. On the positive side, many reviews highlight the spaciousness of the rooms, which is appreciated in a city like London. Guests also found the rooms clean and functional with some praising the comfortable beds and nice views from their windows. Complimentary upgrades were a pleasant surprise for some, adding to the overall value of their stay.

However, there are numerous mentions of the rooms being dated with old-fashioned decor and worn-out furniture being common complaints. Many guests felt that the rooms needed significant refurbishment, citing issues such as peeling wallpaper, stained carpets and broken fixtures. Temperature control was a recurring problem with rooms often being too hot or too cold and the air conditioning either not working or not present at all.

The cleanliness of the rooms also drew mixed feedback with some guests finding their rooms tidy and well-maintained, while others reported finding hair in the bathrooms, dirty carpets and an overall musty smell. Moreover, daily housekeeping services were inconsistent with some stays not including daily room cleaning or fresh towels.

Despite these drawbacks, the hotel remains reasonably priced compared to other London options and its location near Canary Wharf is a convenient factor for many travelers. The overall consensus seems to be that while the rooms are serviceable, they fall short in terms of modern amenities and freshness, making them a less-than-ideal choice for those seeking a more contemporary and comfortable stay.

Beds
At the Britannia International Hotel Canary Wharf, guests have a diverse range of opinions regarding the beds. On one hand, numerous reviews highlighted that the beds were comfortable, clean and equipped with fresh linens, contributing to an overall pleasant stay. Terms like "comfortable bed," "comfy bed," and "very comfortable bed" were repeatedly mentioned, suggesting that many guests enjoyed a restful sleep.

However, a substantial number of reviews indicated issues with the beds. Common complaints centered around the beds being too hard or the mattresses being old, uncomfortable and sometimes even lumpy or springy. Guests often felt the mattresses needed replacing and some mentioned issues like broken springs, torn or dirty bed linens and beds that felt like "sleeping on concrete." Several guests were also dissatisfied with the size of the beds, noting that the double beds were often just two single beds pushed together, which impacted their comfort.

In summary, while some guests found the beds comfortable and clean, a significant number of reviews reported that the beds were hard, uncomfortable and sometimes in poor condition. This mixed feedback suggests that the experience may vary greatly depending on the specific room and bed allocation.

Cleanliness
The Britannia International Hotel Canary Wharf appears to present a mixed experience when it comes to cleanliness. On the positive side, many guests found their rooms to be clean, neat and comfortable with clean towels and linens. There are remarks about rooms being spacious and orderly with adequate comfort.

However, there is a consistent concern from several reviewers about the dated state of the hotel's overall appearance. Though the rooms and bathrooms are sometimes noted as clean, they often seem to lack daily upkeep with complaints about dirty carpets, stained furniture and unclean windows. Some even pointed out issues with dusty areas, dirty communal spaces and worn-out decor.

Moreover, the hygiene practices of the hotel appear inconsistent with multiple mentions of rooms not being cleaned for the entirety of guests' stays, dirty dishes left in hallways and poor attention to bathroom cleanliness. Complaints also highlight specific cleanliness issues such as hairs in bedding, dusty furniture, dirty mirrors and unpleasant smells.

In summary, while the guests occasionally commend the cleanliness of individual rooms and the hotel’s comfort, there is a notable necessity for improved and consistent housekeeping, updated decor and better maintenance to address the concerns about cleanliness and upkeep.

Staff
The guest reviews for Britannia International Hotel Canary Wharf paint a mixed picture of the staff's performance. Predominantly, the reception staff were described as amazing, excellent and very helpful and friendly. There were numerous mentions of staff friendliness and their willingness to assist with some guests highlighting the staff's professionalism and efficiency, particularly during check-in and check-out.

However, the consistency of service seemed to vary, as other reviews pointed out instances of rudeness, unresponsiveness and a lack of professionalism from certain staff members, both at reception and in the restaurant. Several guests noted that while some reception staff were courteous and informative, others were unfriendly and dismissive. The need for more training and better customer service was a recurring theme.

Despite these inconsistencies, many guests found certain staff members to be an asset, commending the concierge team and specific receptionists for their helpfulness and friendly demeanor. Instances of exceptional service, such as staff going above and beyond or being particularly accommodating, were also highlighted.

Overall, while the staff at Britannia International Hotel Canary Wharf receive praise for their friendliness and helpfulness, there is a clear need for improved consistency and training to ensure all guests have a positive experience.

Wi-Fi
Visitors to the Britannia International Hotel Canary Wharf have expressed varied opinions regarding the hotel's Wi-Fi services. On the positive side, free Wi-Fi is available in the common areas such as the lobby and ground floor, offering easy access for guests in those spaces. However, many guests were dissatisfied with the Wi-Fi services in the rooms. The hotel charges £7 per day, per device for in-room Wi-Fi, which many found to be expensive and not up to standard in the modern digital era where most hotels provide free internet access. Additionally, some guests experienced issues with connectivity and found the paid Wi-Fi to be unreliable with reports of patchy service and weak signals, especially on the upper floors. Overall, while free Wi-Fi is available in public areas, the extra charges and quality issues for in-room internet have led to notable dissatisfaction among guests.

Parking
The guest reviews of Britannia International Hotel Canary Wharf present a mixed picture of the parking situation. Positive feedback highlights the availability of on-site parking and assistance from staff in reserving spaces. Paying for parking is described as easy with clear instructions. Some found the parking charges reasonable compared to other options in London, noting it could even save money against public transportation fares.

However, many reviews underline significant drawbacks. Parking is often cited as expensive with various fees mentioned, from hourly rates to daily charges reaching up to £25. The car park itself is described as tight with small spaces and height restrictions that pose challenges for larger vehicles. Guests have also found the payment process complicated and occasionally encountered unclean conditions. Limited availability and unclear guidance add to the frustration, making parking a cumbersome aspect of staying at the hotel for some visitors.

Family
The Britannia International Hotel Canary Wharf seems to be a convenient choice for family stays, particularly for short visits. Guests have commented that the rooms are suitable for families, making it an appropriate option for those traveling with children. The hotel's location adds to its appeal, especially for those in town for special celebrations or events. While reviews mention the presence of children often, indicating that the hotel is accommodating to families, there were no particular comments on dedicated activities for kids. Nonetheless, it appears to be a viable choice for a family-friendly stay in a good location.

Nightlife
Located in the bustling heart of Canary Wharf, Britannia International Hotel offers easy access to a vibrant nightlife scene. Guests appreciate the proximity to numerous shops, restaurants and bars, making it convenient for dining and entertainment. The hotel's location is praised for being just minutes away from popular pubs and nightlife venues, providing plenty of options for a night out.

Despite the lively surroundings, some guests have reported issues with noise, particularly from nearby nightlife and other hotel patrons returning late at night. This has led to a somewhat mixed experience regarding nighttime noise levels. However, for those looking to enjoy the local nightlife, the hotel's 24/7 reception and bar can be a plus, offering drinks in the lobby and a lively bar atmosphere in the evenings.

The general sentiment highlights easy access to excellent shopping and dining options, making it a suitable choice for those who prioritize convenience and a variety of nearby entertainment options. While the nightlife can be lively and perhaps noisy at times, the overall location is ideal for those looking to experience the dynamic energy of Canary Wharf.

4 Star
Britannia International Hotel Canary Wharf presents an interesting picture for visitors, blending favorable location and amenities with a series of mixed reviews. On the positive side, it's noted for its cleanliness and coziness with several guests appreciating the soft and comfortable beds and finding the rooms very clean. The hotel's impressive entrance and reception area also earns praise, suggesting a certain grandeur upon arrival. Additionally, the overall property, including its location, rooms, breakfast and connectivity, received commendations.

However, these positive aspects are tempered by numerous criticisms, particularly regarding the hotel's four-star rating, which many guests believe has not been upheld. They report issues like small and windowless rooms, broken heating units and a severe shortage of hot water during their stay. The facilities appear to be inconsistent with four-star expectations, notably lacking amenities such as a gym, spa or swimming pool despite claims on the website. Furthermore, cleanliness and maintenance issues were raised, such as dirty toilets and a general outdated decor that seemed stuck in the late 70s.

Guests also expressed disappointment in having to pay for WiFi in what is supposed to be a four-star establishment, as well as the hotel's policy of taking deposits. A sense of decline was felt among some visitors who remarked that the hotel may have been deserving of its rating decades ago, but not in its present state.

In summary, while some aspects of Britannia International Hotel Canary Wharf continue to meet satisfactory standards, there seems to be a considerable gap between its advertised four-star status and the actual experience reported by guests.

Accessible
The Britannia International Hotel Canary Wharf offers commendable accessibility for guests with disabilities. Its prime location is highly appreciated, being close to the Jubilee line and various transportation links, including underground and Tube stations. This makes it easy to navigate to and from the hotel, a notable advantage for those utilizing public transport or driving, thanks to the accessible parking options available on-site.

Guests noted that the rooms and ambiance are accessible with the convenience of lifts, although the lifts can sometimes be busy and show signs of wear. The check-in process is smooth and efficient with some staff members even accommodating early check-ins, adding a personal touch to the service.

The hotel’s proximity to Canary Wharf makes it ideal for business travelers attending courses or business meetings in the area. Additionally, guests found it straightforward to reach various London areas from the hotel, making it a practical choice for both business and leisure travelers.

Overall, despite a few navigational challenges and the late check-in time, the hotel’s accessible rooms and strategic location provide a functional and beneficial stay for those requiring easy access throughout their travel.


No, Britannia International Hotel Canary Wharf doesn't have any pool.

No, a spa isn't available at Britannia International Hotel Canary Wharf.

Yes, Britannia International Hotel Canary Wharf welcomes dogs.

Yes, parking facilities are available at Britannia International Hotel Canary Wharf.

No, Britannia International Hotel Canary Wharf doesn't have a gym.

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