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Summary of reviewsDoubletree by Hilton London stands out for its excellent location in the heart of downtown, receiving consistent praise for its proximity to key attractions and venues such as the convention center, Budweiser Gardens, Victoria Park and numerous dining and entertainment options. This prime location makes it an attractive choice for both leisure and business travelers.
Guests frequently highlight the cleanliness and spaciousness of the rooms, appreciating the comfort and thoughtfully laid out space. Despite some comments on dated decor and occasional maintenance issues, the rooms generally offer a pleasant and comfortable stay, enhanced by exceptionally comfortable beds.
The hotel's breakfast receives largely positive feedback for its quality and service with the buffet style being particularly praised. However, some guests noted a need for greater variety and better communication regarding breakfast inclusivity. The hotel's restaurant, Blake's, is well-regarded for its food quality and friendly staff, although some guests were inconvenienced by occasional closures and limited dining options.
The staff at Doubletree by Hilton London are frequently commended for their friendliness and exceptional service, significantly contributing to a warm and welcoming atmosphere. Guests appreciate the helpfulness and efficiency of both the front desk staff and the bellhop.
The swimming pool and gym are added bonuses that contribute to the overall positive experience, though there have been minor cleanliness issues that could use attention. The hotel's well-maintained facilities ensure a comfortable and enjoyable stay.
In summary, Doubletree by Hilton London offers an excellent location, commendable service and comfortable amenities, making it a preferred choice for visitors exploring downtown London. Show more
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Categories
Hotel near Ski Resorts
This hotel offers a high-quality experience with excellent service and amenities. While slightly further from Boler Mountain, it provides a luxurious and comfortable retreat for those seeking winter activities.
Family Friendly Hotel
Offers a swimming pool and is situated in downtown London, providing easy access to family-friendly attractions. It is also known for its good hospitality.
Business Hotel
This hotel offers meeting facilities and services suitable for business events. It provides comfortable accommodations and amenities to support business travelers during their stay.
Accessible Hotel
This hotel provides accessible rooms with at least 32-inch clear door widths, lowered peepholes, switches, and thermostat controls. Accessible bathrooms feature bathtubs with grab bars, toilets with grab bars, and accessible sinks. The hotel also offers accessible parking and elevators.
Hotel with Gym
The hotel includes a fitness area where guests can perform their regular workouts.
4-Star Hotel
The hotel features an indoor swimming pool and is connected to the London Convention Centre. Guests can enjoy an on-site Starbucks, updated rooms, and friendly staff.
Hotel with Indoor Pool
The hotel includes a heated indoor pool and a whirlpool, in addition to a sauna. The pool area is conveniently part of a facility connected to the London Convention Centre.
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Indoor Pool
Room Types
Double Room with Two Double BedsThis room features a 37-inch HDTV, and MP3 alarm clock as well as hairdryer, iron, and coffeemaker.
Deluxe King RoomFeaturing views of the city this room includes a 37-inch HDTV, work desk and MP3 alarm clock as well as hairdryer, iron, and coffeemaker.
King RoomFeaturing views of the city this room includes a 37-inch HDTV, work desk and MP3 alarm clock as well as hairdryer, iron, and coffeemaker.
Double Room - Disability AccessOffering disability access, this room features free WiFi, a coffee maker, a 27-inch TV and ironing facilities. The bathroom is equipped with grab bars.
Premium Double Room with Two Double BedsFeaturing a 37-inch flat-screen TV, desk, coffee maker and ironing facilities. Complimentary toiletries and a hair dryer are included in the bathroom.
Two-Bedroom Suite with One King Bed & Two Double BedsFeaturing a 37-inch flat-screen TV, desk, coffee maker and ironing facilities. Complimentary toiletries and a hair dryer are included in the bathroom.
Two-Bedroom King SuiteFeaturing a 37-inch flat-screen TV, desk, coffee maker and ironing facilities. Complimentary toiletries and a hair dryer are included in the bathroom.
Premium King RoomFeaturing a 37-inch flat-screen TV, desk, coffee maker and ironing facilities. Complimentary toiletries and a hair dryer are included in the bathroom.
King SuiteFeaturing a 37-inch flat-screen TV, desk, coffee maker and ironing facilities. Complimentary toiletries and a hair dryer are included in the bathroom.
Premium Two-Bedroom King SuiteFeaturing a 37-inch flat-screen TV, desk, coffee maker and ironing facilities. Complimentary toiletries and a hair dryer are included in the bathroom.
Queen Room with Two Queen BedsFeaturing a 37-inch flat-screen TV, desk, coffee maker and ironing facilities. Complimentary toiletries and a hair dryer are included in the bathroom.
Deluxe Queen Room with Two Queen BedsFeaturing a 37-inch flat-screen TV, desk, coffee maker and ironing facilities. Complimentary toiletries and a hair dryer are included in the bathroom.
One-Bedroom King SuiteThis suite features air conditioning, a tea and coffee maker and a flat-screen TV.
Queen Suite with Two Queen Beds and Living RoomThis suite has air conditioning, a tea and coffee maker and a flat-screen TV.
Business Class King SuiteThis suite features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
Business Class Suite with Two Double BedsThis suite has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 2 beds.
Junior King Suite with Seating AreaThis suite has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
One-Bedroom Suite - Executive FloorThis suite has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Deluxe Business One-Bedroom Suite with One King BedThis suite features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.
One-Bedroom Prime Minister King SuiteThis suite has air conditioning, a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
King Room with KitchenThe unit offers 1 bed.
Guest Reviews
7.3
Good
Location
Doubletree by Hilton London enjoys a prime location that receives consistent praise for its proximity to key attractions. The hotel is situated in the core of downtown, making it a convenient choice for those visiting the convention centre or attending concerts at Budweiser Gardens. Guests appreciate the easy access to popular spots like Victoria Park, especially during events like Sunfest. The central location also places numerous dining and entertainment options within walking distance, adding to the hotel's appeal.
Many reviews highlight the hotel's placement as being beneficial for various activities around downtown London with some visitors citing walking distance to their destinations as a significant advantage. The hotel staff and amenities such as the swimming pool, gym and on-site dining options further complement the attractive location, ensuring a comfortable and pleasant stay.
Overall, the Doubletree by Hilton London stands out for its excellent location and well-maintained facilities, making it a preferred choice for both leisure and business travelers looking to explore the heart of the city.
Breakfast
Breakfast at Doubletree by Hilton London generally garners positive feedback, particularly for its buffet style. Guests often describe the breakfast as excellent, delicious, very good and convenient. The friendly and helpful staff also enhance the dining experience for many visitors.
However, there are some mixed reviews regarding the variety and value. Some guests feel the breakfast lacked sufficient options and was overpriced, noting that it could cost $33 for two people. A few found the food to be overcooked or mediocre with some describing the buffet as poor or not rich enough. Additionally, there were instances where guests did not receive the necessary coupons or information about included breakfasts during check-in, leading to missed meals.
Overall, while the breakfast at Doubletree by Hilton London is largely praised for its quality and service, improvements in variety and communication could further enhance the experience.
Dinner
Blake's restaurant at the Doubletree by Hilton London has garnered praise for its good food and excellent dining experiences. Guests have noted the restaurant's superb supper and breakfast offerings, highlighting perfect steaks, good value and great customer service. Many enjoyed the friendly wait staff and found the food to be consistently good. However, some visitors were disappointed by the lack of dinner service and limited food options when the restaurant was closed, a point that detracted from the overall dining experience. Despite these occasional inconveniences, the positive reviews reflect a generally satisfying culinary experience at the hotel.
Rooms
The rooms at Doubletree by Hilton London offer mixed experiences, according to guest reviews. On the positive side, many guests have appreciated the spaciousness with some rooms described as huge and quite ample for two people. Cleanliness is another strength with numerous mentions of rooms being very clean and well-kept. The room layout has also been favorably noted and the beds are generally considered comfortable, contributing to an overall pleasant stay.
However, the hotel appears to be showing its age with several guests commenting on the dated and sometimes plain decor of the rooms. Issues like outdated bathrooms and old furnishings are recurring themes. Some rooms carry a stale smell and a few guests mentioned that the beds were overused and too soft, impacting sleep quality. Additionally, the lack of certain amenities like microwaves and the slow elevators detracted from the experience for some visitors.
In summary, while the rooms are clean, spacious and well laid out, they could benefit from modernization and better maintenance to meet the expectations of all guests.
Beds
At Doubletree by Hilton London, guests frequently praised the beds for their exceptional comfort. The majority of reviews highlighted the beds as being comfortable with many specifically mentioning they found both the beds and pillows to be very comfortable. Some reviews went as far as to describe the beds as fantastic and the most comfortable they have experienced. High beds with very good bedding seemed to be a common feature, making the sleep experience noteworthy. However, a minor number of guests mentioned a preference for firmer mattresses or noted instances where the beds felt overused and too soft. Overall, the comfort of the beds at this hotel left a positive impression on most guests, who enjoyed restful nights with the aid of high-quality duvets and supportive pillows.
Cleanliness
Guests have a mixed consensus regarding the cleanliness at the Doubletree by Hilton London. Many reviews highlight the cleanliness of the rooms, noting them as clean, comfy and well-equipped. The hotel is frequently described as having a clean environment and being well-maintained. Clean bedding and towels are consistently mentioned as positives.
However, there are also notable areas for improvement. Several reviews indicate that certain aspects of the hotel require better upkeep and updating. Guests mentioned visible dust on furniture, dirty wet towels under the sink and even toilet paper left in the toilet. Some reviews pointed out specific issues like dirty bathtubs with hair clogging them and old cookie wrappers being left behind nightstands, which were particularly concerning given COVID-19 cleaning standards. The hot tub's cleanliness was also criticized due to floaters.
In summary, while the hotel largely maintains clean rooms and a well-kept environment, recurring issues suggest that a more thorough cleaning regimen and some updates could significantly improve guest satisfaction.
Staff
Guests of the Doubletree by Hilton London consistently praise the staff for their exceptional service. Reviews highlight the fantastic, friendly and highly accommodating nature of the staff, who are always ready to answer questions, provide directions or store luggage. The front desk staff are frequently mentioned for their efficiency and amiability, making check-in and other interactions smooth and pleasant. The bellhop's genuine and heartwarming service stands out as a particularly memorable aspect of guests' experiences. Overall, the helpfulness and friendliness of the staff significantly enhance the stay, contributing to a welcoming atmosphere throughout the hotel.
Pool
The Doubletree by Hilton London provides guests a peaceful and relaxing atmosphere within the hotel. A frequent highlight is the swimming pool, described as an added bonus by many. Guests appreciated having access to both the pool and the hot tub, enjoying their amenities well into the evening. The gym and pool facilities received positive remarks, contributing to a satisfying stay. However, some feedback pointed out issues with cleanliness with the pool and whirlpool in particular need of improvement. Despite this, many found enjoyment in the pool experience, underscoring its appeal to visitors.
Yes, Doubletree by Hilton London has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Doubletree by Hilton London.
No, Doubletree by Hilton London doesn't allow dogs.
No, parking facilities aren't available at Doubletree by Hilton London.