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Summary of reviewsThe Holiday Inn Liverpool City Centre by IHG emerges as a highly recommended choice for travelers, praised primarily for its superb location, friendly staff, and comfortable accommodations. Situated directly across from Lime Street Station, the hotel offers guests easy access to Liverpool's vibrant attractions, dining, and shopping options, making it an ideal base for both leisure and business trips.
The hotel's breakfast receives widespread acclaim for its variety and quality, catering to diverse dietary needs and offering a delightful dining experience with its well-presented buffet and friendly service. Dinner at the hotel maintains a similar standard, with guests appreciating the quality and portion sizes of the impressive culinary offerings, along with the vegetarian and vegan options available.
Rooms at the Holiday Inn are frequently described as spacious and impeccably clean, providing modern amenities and comfortable beds that enhance the stay. Many guests appreciate the quiet ambiance and lovely city views from the rooms, with efficient service contributing to a relaxing experience. The hotel's cleanliness extends beyond the rooms, as public areas are also well-maintained, ensuring a pleasant environment for all visitors.
The staff receive consistent praise for their exceptional service, friendliness, and attentiveness, often going above and beyond to ensure guests feel welcome and satisfied. This dedication significantly elevates the hotel's reputation, making it feel like a home away from home for many.
While the free Wi-Fi service is appreciated, some guests note room for improvement in terms of connectivity and speed. Similarly, the gym is noted for being basic and in need of upgrades, although it serves its purpose for guests seeking to maintain their fitness routine during their stay.
Families find the hotel particularly accommodating, with spacious rooms and engaging amenities for children, supported by staff who are attentive to family needs. The hotel's central location further makes it a suitable choice for exploring Liverpool's attractions and enjoying its nightlife.
Overall, the Holiday Inn Liverpool City Centre by IHG stands out for its strategic location, excellent service, cleanliness, and range of amenities, making it a compelling choice for a comfortable and convenient stay in the heart of Liverpool. Show more
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Categories
Family Friendly Hotel
This hotel is a popular choice for families visiting Liverpool. Its central location provides easy access to family-friendly attractions.
Business Hotel
This hotel provides essential business amenities, including meeting spaces and internet access. Its central location ensures convenience for business travelers.
Accessible Hotel
This hotel has 1 accessible room equipped with a walk-in shower with a 10cm step, pull cords in the bathroom and bedroom, grab rails in the bathroom, a flashing doorbell for the hearing impaired, and an SMS fire alarm system. Mobility scooters can be used throughout the hotel.
Hotel with Gym
Has a fitness center available for guests. It provides basic equipment for maintaining a workout routine.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Romantic Hotel
Hotel near Nightlife Spots
4-Star Hotel
Room Types
Standard King RoomThe bedroom features air conditioning, complimentary WiFi, iron, iron board, hairdryer and tea/coffee making facilities. There is also a flat-screen satellite TV with Freeview channels. Bathrooms are all modern and equipped with a bath and overhead shower, towels and toiletries.
Standard Double Room with Two Double BedsThe bedroom features air conditioning, complimentary WiFi, iron, iron board, hairdryer and tea/coffee making facilities. There is also a flat-screen satellite TV with Freeview channels. Bathrooms are all modern and equipped with a bath and overhead shower, towels and toiletries.
Standard Twin RoomThis twin bedroom is a standard room consisting of two single beds. The bedroom features air conditioning, complimentary WiFi, iron, iron board, hairdryer and tea/coffee making facilities. There is also a flat-screen satellite TV with Freeview channels. Bathrooms are all modern and equipped with a bath and overhead shower, towels and toiletries.
Standard RoomRoom allocation on arrival. The hotel selects the room type based on the day's availability. The bedroom features air conditioning, complimentary WiFi, iron, iron board, hairdryer and tea/coffee making facilities. There is also a flat-screen satellite TV with Freeview channels. Bathrooms are all modern and equipped with a bath and overhead shower, towels and toiletries.
One-Bedroom King Suite with City ViewFeaturing free toiletries, this suite includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned suite features a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit has 1 bed.
Standard King Room - Disability AccessOffering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as city views. The unit offers 1 bed.
Guest Reviews
8.7
Very Good
Location
The Holiday Inn Liverpool City Centre by IHG stands as an exceptional choice for travelers seeking convenience and accessibility in the heart of Liverpool. Guests unanimously applaud its strategic position directly across from the Lime Street Station, which ensures effortless access to both local and regional trains. This superb location makes the hotel an ideal base for exploring the city's array of attractions, shopping destinations, and dining establishments, all comfortably within walking distance. Whether attending events at the Empire Theatre or visiting cultural sites like St George’s Hall, guests find the proximity to these landmarks unbeatable.
Moreover, the hotel's central situation places guests at the core of the city's vibrant scene while offering quiet respite from the hustle and bustle. The easy accessibility featured next to parking facilities and the Liverpool ONE shopping complex adds further appeal to its commendable setting.
In addition to the unparalleled locale, guests appreciate the inviting ambiance fostered by friendly, helpful staff, and the comfortable, clean accommodations provided. The combination of a brilliant location and welcoming service indeed crowns the Holiday Inn Liverpool City Centre as the ultimate city center retreat, adeptly catering to both leisure and business travelers alike.
Breakfast
The reviews for the breakfast at Holiday Inn Liverpool City Centre by IHG paint an overwhelmingly positive picture. Guests frequently highlight the superb variety and quality of the breakfast offerings, emphasizing the extensive choice that caters to diverse dietary preferences, including gluten-free options. A vast number of guests commend the breakfast as amazing, excellent, and fantastic, with many enjoying the full English breakfast, which some described as the best they've ever had. The breakfast is said to be plentiful, well-presented, and often served in a bright dining room with lovely views, adding to the enjoyment.
Service praises are widespread, with reviews often mentioning the friendliness and helpfulness of the staff, accentuating their efforts in providing a pleasant breakfast experience. The buffet style appeals to many, with efficient service ensuring a consistently well-stocked and fresh spread. However, there are occasional mentions of areas for improvement, such as calls for greater variety or more reasonable pricing.
Overall, breakfast at this hotel seems to be a highlight for many guests, complementing the convenient location and contributing positively to their stay.
Dinner
Dining at the Holiday Inn Liverpool City Centre by IHG offers an impressive culinary experience that consistently receives praise for its quality and variety. The restaurant ambiance is light, bright, and modern, creating a delightful environment for guests to enjoy their meals. Many diners are particularly fond of the superb breakfast and the appealing selection available for the evening meal, with service from 12 noon until 9 pm. Vegan options are plentiful, and there is a notable emphasis on providing a delicious and varied dining experience.
The restaurant menu might not be extensive, but it compensates with excellent food that satisfies a broad range of palates. Guests have commended the dinner offerings as incredibly tasty and satisfying, often highlighting the generous portion sizes. The service is attentive, complementing the high-standard meals. Exceptional items like the steak receive special mentions, and several guests have found the pre-theatre meals to be a delightful addition to their stay.
However, a few minor drawbacks have been noted, such as occasionally overdone ribeye steak and fried eggs that can be overly solid. Yet, these are rare incidents in an otherwise highly praised dining setup. Overall, the food, coupled with the friendly staff and great value for money, makes for an enjoyable culinary experience at the hotel, enhanced by the stunning views of the city from the restaurant.
Rooms
Holiday Inn Liverpool City Centre by IHG consistently impresses with its well-appointed rooms. Guests frequently highlight the spaciousness and cleanliness of the accommodations, often describing them as spotless and very comfortable. Many visitors appreciate the modern amenities and comfortable beds which contribute to a restful stay. The rooms are generally described as quiet and ideal for both families and individual travelers, with some offering lovely views over the city. The bathrooms receive praise for their cleanliness and functionality, with excellent showers frequently mentioned.
The hotel's central location is another key attraction, making it easy for guests to explore Liverpool’s vibrant heart. Though there are occasional comments about minor issues such as room temperature, the hotel staff are noted for their responsiveness and hospitality, always ready to assist and ensure a pleasant experience. Guests also enjoy a hearty breakfast and commend the inviting atmosphere. Overall, the combination of a prime location, welcoming service, and comfortable, spacious rooms makes this a reliable choice for visitors to Liverpool looking for quality accommodation.
Beds
Holiday Inn Liverpool City Centre by IHG is often praised for its comfortable beds, which frequently feature in guest reviews. Many visitors highlight how comfortable the beds are, noting the soft mattresses and cozy pillows that contribute to a restful stay. Guests frequently describe the beds as large, spacious, and enveloping, with some mattresses described as new and pristine. The majority of reviews commend the hotel for the comfort provided by its bedding, enhancing the overall pleasant experience.
However, a few guests mention that they found the beds too soft or well-worn, suggesting room for improvement in some areas. Despite minor issues with bed softness, the hotel maintains a reputation for clean, spacious rooms and attentive service. Visitors often express enthusiasm about returning, with some already planning future stays. The staff's friendliness and the hotel's prime location further enhance the appeal for many travelers seeking comfortable and welcoming accommodations in Liverpool.
Cleanliness
The Holiday Inn Liverpool City Centre shines as a beacon of cleanliness, drawing praise from guests who are consistently impressed with its immaculate presentation. The hotel's reputation for being exceptionally clean is echoed in numerous reviews, with many guests impressed by the spotlessly clean rooms and public areas. Visitors frequently describe the accommodations as clean, comfortable, and well-maintained, highlighting that everything from the rooms to the bathrooms is thoroughly cleaned to a high standard. The family rooms are noted for their cleanliness and spaciousness, while the communal areas, including the bar and breakfast room, are equally well-kept. Though the decor may occasionally be described as needing updates, this is overshadowed by the overall high standard of cleanliness throughout the property. The friendly and attentive staff further enhance the experience, ensuring that guests enjoy not only a clean environment but also a warm and accommodating stay. With its central location and soundproof rooms offering a peaceful retreat, this hotel stands out as an excellent choice for those prioritizing cleanliness and comfort during their visit to Liverpool.
Staff
The staff at Holiday Inn Liverpool City Centre by IHG consistently receive glowing praise for their friendliness, helpfulness, and exceptional service. Guests frequently comment on how the team makes them feel welcome from the moment they arrive, with reception staff noted for their warm greetings and efficient check-in process. Throughout the hotel, staff are recognized for their attentiveness, politeness, and willingness to go above and beyond to accommodate guests' needs. The restaurant and breakfast staff, in particular, are often mentioned for their excellent service, making dining a pleasant experience. Not only are team members friendly and approachable, but they are also knowledgeable about the local area, providing valuable insights to enhance a guest's stay. The consistent, remarkable efforts of the staff significantly contribute to the hotel’s outstanding reputation, and guests often express their gratitude for the staff's kindness and professionalism, making the hotel feel like a home away from home.
Wi-Fi
Holiday Inn Liverpool City Centre by IHG mostly garners reviews that focus on its prime location, comfortable accommodations, and high standards of cleanliness, rather than on its Wi-Fi services. When mentioned, guests appreciate the availability of free Wi-Fi, although the quality and reliability seem to vary. Occasionally, users mentioned issues such as weak connectivity, slow speeds, or Wi-Fi not working in the rooms, suggesting that the internet service could benefit from improvements—especially for business travelers. Despite a few connectivity hiccups, the hotel generally provides a satisfactory online experience, but there is room for enhancement to fully meet the needs of all guests.
Gym
The gym at Holiday Inn Liverpool City Centre has limited facilities and dated equipment, with reviews indicating that some machines are often out of order, such as a treadmill. Despite these challenges, the gym meets basic fitness needs for some guests. It is located on the first floor, providing a convenient option for guests looking to maintain their exercise routine during their stay. Overall, while the gym might require upgrades, it serves as a functional space for those who need it.
Family
Located in the heart of Liverpool City Centre, the Holiday Inn by IHG offers an array of family-friendly amenities that cater perfectly to those traveling with children. The hotel boasts spacious family rooms equipped with comfortable beds and plenty of bedding, ensuring families can relax and unwind after a day of exploring. Whether sharing a double room or a room with separate beds, guests have consistently praised the ample space, which accommodates families without feeling cramped.
The staff play a significant role in enhancing the stay, often described as friendly, welcoming, and going above and beyond to make families feel special. Staff are attentive to children’s needs, engaging them with activities like filling in their Holiday Inn passports, ensuring that even little guests have memorable experiences. Nicola, a member of the reception team, has been especially noted for her skill in handling energetic children, making parents' lives easier and their stay more enjoyable.
Dining at the hotel is another highlight, with breakfast options that cater to all tastes, including those of picky eaters. The breakfast spread is notable for its variety, complemented by the courteous and helpful restaurant staff who ensure that dining is a stress-free and enjoyable experience.
The hotel's location is ideal for families looking to explore Liverpool, with easy access to the city’s attractions both on foot and via nearby transport links. It serves as a perfect base for a family getaway or for a mum and dad to tag team, relax, and even manage some work while the kids rest.
Overall, Holiday Inn Liverpool City Centre by IHG stands out as a wonderful choice for family stays, providing comfort, convenience, and a welcoming atmosphere that families are sure to appreciate and return to throughout the year.
Nightlife
Holiday Inn Liverpool City Centre is situated in an ideal location for those looking to explore the vibrant nightlife of Liverpool. Positioned conveniently beside Lime Street Railway Station, the hotel offers easy access to a range of bars, shops, and restaurants all just around the corner. Guests can enjoy a short walk to various attractions including the pier area and seasonal events like the Christmas market. With a bar that remains open until 2am, it caters well to night owls looking to unwind after a day of exploration. The convenience of an attached car park adds to the ease of accessing nearby transport links and attractions, making it a practical choice for visitors keen on exploring shopping, museums, and the city’s lively nightlife.
4 Star
Situated in an enviable location near the Lime Street Station and the bustling city center, the Holiday Inn Liverpool City Centre by IHG offers a convenient base for travelers eager to explore the city. While the reviews do not explicitly mention a four-star rating, guests frequently imply a high standard of service and amenities through their enthusiastic recommendations. Many reviews highlight the superb breakfast as a notable feature, adding to the hotel's appeal.
The professionalism of the staff stands out, with guests appreciating proactive services like advance parking information. Despite some comments about the hotel's dated furniture and the need for renovation, the overall sentiment remains positive with multiple guests describing their stay as exceptional. The hotel seems to have mastered the balance between offering a comfortable stay and strategic location, earning recommendations and promises of return visits from satisfied guests. Even with nearby roadworks, the experience remains undisturbed, indicating the hotel’s ability to provide a serene environment amidst the city’s hustle.
Business
Holiday Inn Liverpool City Centre by IHG proves to be an excellent choice for business travelers visiting Liverpool. It is ideally located, providing easy access to the city's vibrant shopping and entertainment areas, which can be a perfect blend for business and leisure. The hotel's parking facilities make it convenient for guests, ensuring a hassle-free experience. The staff is noted for being very helpful and offering good breakfasts, which add to a comfortable stay. The hotel supports business activities well, offering an environment conducive to work. Many guests express a preference for returning to this hotel for their business trips, indicating consistent satisfaction with the amenities and services provided.
Accessible
The Holiday Inn Liverpool City Centre by IHG offers an impressive level of accessibility for guests with disabilities, making it a viable choice for travelers who prioritize ease of access. Its convenient location near Lime Street station ensures that arriving by train is straightforward, while St Johns car park provides easily accessible parking options, underscoring the hotel’s suitability for those traveling by car.
Guests have highlighted the hotel’s ability to accommodate special requests, enhancing the overall experience for individuals with specific needs. While there are observations about waiting for the lift, potentially affecting those with mobility challenges, guests appreciate the thoughtful service exemplified by gestures like handwritten notes in the rooms.
Overall, the location and accessible facilities contribute to the Holiday Inn's appeal as an accommodating choice, although attention to lift service may be a consideration for those requiring wheelchair access.
No, Holiday Inn Liverpool City Centre by IHG doesn't have any pool.
No, a spa isn't available at Holiday Inn Liverpool City Centre by IHG.
No, Holiday Inn Liverpool City Centre by IHG doesn't allow dogs.
No, parking facilities aren't available at Holiday Inn Liverpool City Centre by IHG.
Yes, Holiday Inn Liverpool City Centre by IHG has a gym.