Hilton Liverpool City Centre
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Located close to Liverpool's John Lennon Airport and Lime Street, Hilton Liverpool City Center offers premium comfort and service in spacious, bright rooms with views over the Mersey, Chavasse Park and Liverpool One leisure complex.
Summary of reviewsHilton Liverpool City Centre is highly praised for its excellent location in the heart of Liverpool, offering easy access to numerous attractions like the Albert Dock, Liverpool One shopping complex and various restaurants and bars. Guests frequently describe the location as superb, fantastic and perfect, appreciating the convenience of being within walking distance of major city landmarks and the waterfront. Public transport connections are also easily accessible, making it simple to explore the broader city.
Breakfast at the Hilton Liverpool City Centre garners significant acclaim for its high standards, variety and quality. Guests often describe the breakfast as fantastic, excellent and first class with a buffet that caters to a broad range of dietary preferences, including vegetarians and coeliacs. The helpful, friendly and efficient breakfast staff further enhance the experience, despite some occasional overcrowding and minor issues with the temperature of hot food items.
The dinner experience at the hotel is more mixed. While the restaurant staff are commended for their friendliness and some meals are described as amazing and delicious, there are notable concerns about high prices, limited menu options and occasional lapses in food quality and service speed.
Rooms at the Hilton are generally appreciated for their spaciousness and cleanliness. Guests frequently mention the comfort of the beds and the spotless condition of many rooms, some of which offer impressive views of the Liverpool docks. However, some rooms are noted as needing refurbishment with complaints about dated décor, dim lighting and maintenance issues.
Cleanliness is generally a positive aspect with many reviews highlighting the hotel's high hygiene standards and well-maintained facilities. Nonetheless, some guests reported issues like dirty carpets, moldy bathroom tiles and other cleanliness lapses.
The staff at Hilton Liverpool City Centre receive high praise for their friendliness and helpfulness. Guests often commend the reception, bar and restaurant staff for their courteous and efficient service. There are occasional reports of unhelpful interactions, but these are exceptions rather than the norm.
Free Wi-Fi availability is praised for its strong signal in public areas and for honors members, though connectivity issues in individual rooms have been noted. Some guests found the instructions for accessing the internet confusing and the hotel received criticism for offering paid Wi-Fi to non-honors members.
The gym has mixed reviews with guests appreciating its cleanliness and well-equipped nature but also criticizing its small size and basic setup.
Parking at the hotel is convenient due to nearby options like the Q-Park, which offers a 30% discount for hotel guests. However, limited onsite parking availability and high costs are common concerns. Clearer communication about parking procedures would benefit guests.
For families, the hotel offers suitable accommodations such as suite family rooms and connecting family rooms and provides amenities like a kids pool. The location near attractions is ideal for family excursions and staff are noted for their attentiveness and engagement with young guests.
The hotel’s central location also makes it an excellent base for those seeking vibrant nightlife with proximity to pubs, cocktail bars and dining venues, enhancing the overall stay for many guests.
Categories
Breakfast at the Hilton Liverpool City Centre garners significant acclaim for its high standards, variety and quality. Guests often describe the breakfast as fantastic, excellent and first class with a buffet that caters to a broad range of dietary preferences, including vegetarians and coeliacs. The helpful, friendly and efficient breakfast staff further enhance the experience, despite some occasional overcrowding and minor issues with the temperature of hot food items.
The dinner experience at the hotel is more mixed. While the restaurant staff are commended for their friendliness and some meals are described as amazing and delicious, there are notable concerns about high prices, limited menu options and occasional lapses in food quality and service speed.
Rooms at the Hilton are generally appreciated for their spaciousness and cleanliness. Guests frequently mention the comfort of the beds and the spotless condition of many rooms, some of which offer impressive views of the Liverpool docks. However, some rooms are noted as needing refurbishment with complaints about dated décor, dim lighting and maintenance issues.
Cleanliness is generally a positive aspect with many reviews highlighting the hotel's high hygiene standards and well-maintained facilities. Nonetheless, some guests reported issues like dirty carpets, moldy bathroom tiles and other cleanliness lapses.
The staff at Hilton Liverpool City Centre receive high praise for their friendliness and helpfulness. Guests often commend the reception, bar and restaurant staff for their courteous and efficient service. There are occasional reports of unhelpful interactions, but these are exceptions rather than the norm.
Free Wi-Fi availability is praised for its strong signal in public areas and for honors members, though connectivity issues in individual rooms have been noted. Some guests found the instructions for accessing the internet confusing and the hotel received criticism for offering paid Wi-Fi to non-honors members.
The gym has mixed reviews with guests appreciating its cleanliness and well-equipped nature but also criticizing its small size and basic setup.
Parking at the hotel is convenient due to nearby options like the Q-Park, which offers a 30% discount for hotel guests. However, limited onsite parking availability and high costs are common concerns. Clearer communication about parking procedures would benefit guests.
For families, the hotel offers suitable accommodations such as suite family rooms and connecting family rooms and provides amenities like a kids pool. The location near attractions is ideal for family excursions and staff are noted for their attentiveness and engagement with young guests.
The hotel’s central location also makes it an excellent base for those seeking vibrant nightlife with proximity to pubs, cocktail bars and dining venues, enhancing the overall stay for many guests.
Luxury Hotel
This 4-star hotel offers luxury suites and Executive Rooms with access to an Executive Lounge providing complimentary breakfast and dockside views. It features a fitness centre and a restaurant and bar with views.
Hotel Taking Steps Towards Sustainability
As part of the Hilton chain, this hotel likely participates in established sustainability programs. Hilton is known for renewable energy usage, recycling initiatives, and food donation programs, contributing to a reduced environmental impact.
Hotel for Honeymoon
This stylish hotel boasts a prime location in an entertainment neighbourhood, close to Liverpool ONE and the Albert Dock. It offers a comfortable and well-regarded option for a city centre honeymoon.
Family Friendly Hotel
This hotel is a popular choice for families visiting Liverpool. Its central location provides easy access to family-friendly attractions.
Dog Friendly Hotel
This hotel welcomes pets and ensures a comfortable stay. It is a viable and welcoming option for those who feel their stay wouldn't be complete without their furry companions.
Hotel near Nightlife Spots
Located on Thomas Steers Way, Hilton Liverpool City Centre is near the Albert Dock and the city centre, providing easy access to nightlife options. Its central location is ideal for exploring the city's bars and entertainment venues.
Business Hotel
This hotel offers a prime location in the city centre and provides extensive business services. It features modern meeting rooms, high-speed internet access, and a business center to cater to professional needs.
Accessible Hotel
This hotel offers 11 accessible rooms with accessible ensuite facilities. There are 6 accessible rooms with a wet room/wheel-in shower and 5 with a bath. Adjoining rooms are available for the accessible rooms. There is step-free access at the main entrance with automatic doors. Accessible toilet facilities are available.
Hotel with Gym
Includes a well-equipped fitness center for guests to maintain their workout routine. Its central location makes it convenient for travelers.
Romantic Hotel
4-Star Hotel
Guest Reviews
Situated in the heart of Liverpool, Hilton Liverpool City Centre boasts a prime location, providing guests with easy access to a plethora of attractions. The hotel's proximity to the Albert Dock, Liverpool One shopping complex and various restaurants and bars makes it an ideal choice for both leisure and business travelers. Reviewers often emphasize the hotel's central and convenient setting, noting that most city landmarks, shopping areas and cultural sights are within walking distance.
The location is frequently described as superb, fantastic and perfect, highlighting its central positioning near key urban locales. Guests appreciate that the hotel is just a short stroll from the waterfront, bus stations and the vibrant city center. Additionally, the hotel's placement facilitates easy access to public transport, making it effortless to explore the wider city.
Apart from its impressive location, guests also commend the comfort of the beds and the cleanliness of the rooms. However, some reviews indicate that the air conditioning could be improved. Despite this minor setback, the hotel's advantageous position and overall comfort continue to draw positive remarks from visitors, making it a well-regarded accommodation choice in Liverpool.
The breakfast at Hilton Liverpool City Centre consistently receives high praise from guests, lauded for its high standards, exceptional variety and overall quality. The breakfast offerings are described as fantastic with many guests highlighting the amazing choice and the superb quality of both hot and cold options. Words like excellent, outstanding and first class are frequently used and many reviewers regard it as one of the best hotel breakfasts they’ve ever had. The breakfast buffet is plentiful, well-organized and regularly replenished, catering to a broad range of dietary preferences, including options for vegetarians and coeliacs.
Staff at breakfast are often mentioned as being helpful, friendly and efficient. Despite some instances of overcrowding and occasional issues with maintaining the temperature of hot foods, the general sentiment is overwhelmingly positive. Guests appreciate the variety, the fresh fruit selections, continental choices and the overall deliciousness of the food.
A few reviews note room for improvement, particularly concerning the temperature of hot items and the need for more vegan options or improved coffee. Yet, these critiques are in the minority and do not overshadow the general high regard for the breakfast experience.
Overall, Hilton Liverpool City Centre offers an impressive and enjoyable breakfast that significantly enhances the guests' overall stay.
The Hilton Liverpool City Centre offers a mixed dining experience according to guest reviews. On the positive side, the restaurant staff are frequently praised for their helpfulness and pleasant demeanor. Several guests noted that their evening meals were amazing, delicious and beautifully cooked. The atmosphere in the dining area and bar is described as spacious and relaxing with some meals being celebrated for their superior quality and excellence.
However, there are notable concerns. Many guests found the room service and bar prices to be exorbitantly high with some criticizing the limited dinner menu and the quality of the food. Complaints were made about slow service with some meals being served cold, overcooked or even returned. The vegan options are limited and some past experiences highlighted dissatisfaction with the overall dining setup. Guests also mentioned that certain dishes were disappointing, bland or not up to standard and there were suggestions for a rethink of the dining area and bar to better entice visitors.
Despite these mixed reviews, a number of guests still found the food to be good, lovely and satisfying, indicating that while the experience may vary, there are certainly bright moments to be enjoyed in their dining offerings.
The rooms at the Hilton Liverpool City Centre generally receive praise for their spaciousness and cleanliness. Guests frequently highlight the ample room sizes and commend the spotless condition of many rooms. The comfortable beds also make stays particularly pleasant and some rooms offer stunning views of the Liverpool docks.
However, several guests noted that some rooms seem to be in need of refurbishment and modernization. Common critiques include dated décor, dim lighting and a few maintenance issues such as non-functional fridges or broken sinks. Some rooms also had a musty smell or felt stuffy and hot, indicating issues with the heating and air conditioning systems.
While many found their rooms well-appointed, featuring nice bathrooms and modern showers, there were occasional remarks about cleanliness lapses and maintenance problems like cracked tiles and falling curtains. Guests appreciated the quiet atmosphere within the rooms, conducive to rest, but this was sometimes disrupted by noise from adjoining rooms or hallways.
In general, the hotel offers well-kept, comfortable rooms with good facilities, though certain areas, including the furniture and lighting, could benefit from an upgrade to enhance the guest experience.
The beds at Hilton Liverpool City Centre consistently receive high praise from guests for their exceptional comfort. Visitors frequently describe the beds as very comfortable, comfy and super comfortable, emphasizing their large sizes, whether king-size, queen-size or super king-sized. Many find the beds to be one of the most comfortable they have ever slept in, attributing their restful nights to the cozy beds and high-quality bedding provided.
Despite a few mentions of inconsistencies, such as sagging or creakiness in some beds and some uncomfortable foldable or single beds, the overall condition and cleanliness of the beds are often highlighted positively. Guests appreciate the added touches like memory foam mattresses and luxurious bed linens, as well as the provision of step stools for higher beds.
While there have been occasional comments on issues with pillows and the need for bed replacements, the general feedback commends the excellent state and comfort of the beds, helping ensure a pleasant stay for many. The beds not only provide comfort but also contribute to a great atmosphere, making it easier for guests to relax and enjoy their time in this centrally located hotel.
Hilton Liverpool City Centre offers a mixed experience in terms of cleanliness. The majority of reviews highlight the hotel as very clean with many guests praising spotless rooms, well-maintained facilities and high hygiene standards throughout the property. The rooms are consistently noted as clean and comfortable with fresh beds and clean bathrooms being frequently commended.
However, there are criticisms regarding occasional lapses in the thoroughness of cleaning. Some guests reported issues such as dirty carpets, moldy bathroom tiles and dust under beds, indicating areas where cleaning could be improved. Complaints also surfaced about dated decor and occasional maintenance issues, such as broken fixtures and inadequate repairs.
Despite these issues, the positive remarks about the hotel's cleanliness outweigh the negatives, indicating a generally good standard of hygiene and comfort for most guests. The communal areas, including the lobby, bar and restaurant, were also noted to be clean and welcoming, even though some guests found these areas uncomfortably warm.
In summary, while there are occasional shortcomings, the Hilton Liverpool City Centre maintains a generally high standard of cleanliness that satisfies the majority of its guests.
The Hilton Liverpool City Centre receives high praise for its staff, who are consistently described as very good, friendly and extremely helpful. Guests frequently highlight the amazing and fantastic service provided by the team, including courteous and welcoming reception staff, efficient and attentive bar and restaurant staff and polite and accommodating housekeeping.
Several reviews mention the professionalism and responsiveness of the staff with specific commendations for their thorough and empathetic assistance. Guests appreciated the staff's ability to resolve issues swiftly, provide valuable local information and create a generally pleasant atmosphere. The concierge, in particular, is noted for being very friendly and helpful.
While the majority of feedback is positive, a few reviews indicate occasional inefficiencies and lapses in coordination. Some guests experienced unhelpful or rude interactions, as well as inconsistent customer service. However, these instances seem to be exceptions rather than the norm.
Overall, the friendly and attentive staff at Hilton Liverpool City Centre significantly contribute to an enjoyable stay, ensuring guests feel welcomed and well cared for during their visit.
The Wi-Fi experience at Hilton Liverpool City Centre appears to be a mixed bag. Many guests appreciated the strong signal strength and speed with several noting the connection was excellent, reliable and splendid for activities such as streaming and calling. The hotel offers free internet to its honors members, which was positively highlighted. Public areas, such as the lobby, were frequently mentioned as having no Wi-Fi issues.
However, the Wi-Fi service in the rooms was inconsistent. Some guests reported spotty connections and slow speeds, making it challenging to work from their rooms. Certain rooms, including the corner suite and free queen rooms, reportedly had no Wi-Fi access at all. The hotel also faced criticism for having paid Wi-Fi for non-honors members and confusing instructions for accessing the internet. There's an indication that connectivity issues have been addressed in some cases, but reliability continues to be a concern for some visitors.
Overall, while there are positives regarding Wi-Fi access in public areas and for honors members, there is room for improvement in ensuring a consistent and reliable internet experience throughout the hotel. Additionally, addressing the lack of USB sockets in rooms could further enhance guests' stay.
The gym at Hilton Liverpool City Centre received mixed feedback from guests. On the positive side, many highlighted the cleanliness and proximity of the gym. Some guests found it well-equipped and appreciated the friendly and supportive attitude of the gym staff, making their experience trouble-free. However, there were also criticisms about the gym's basic setup and the small size of the facility. Issues such as poor setup, equipment concerns and limited access were mentioned. Despite these criticisms, it appears that some guests still found the gym satisfactory overall.
Hilton Liverpool City Centre enjoys an excellent location close to Albert Dock and next to John Lewis, providing convenient proximity to many attractions. However, parking at the hotel presents a mixed bag of experiences. One of the main critiques centers on the limited availability of onsite parking, which often leads guests to search for off-site alternatives.
On the positive side, there are several parking options nearby with the Q-Park being a particularly convenient choice. Guests frequently highlight the ease of access to the Q-Park and appreciate the hotel's efforts to secure a 30% discount for parking there. Additionally, some reviewers mention that staff were helpful in sorting out parking and they found the nearby parking to be very convenient and accessible.
Despite these positives, many guests feel that parking could be better managed, describing it as expensive with the standard £25 per night fee sometimes viewed as too high. The limited number of spaces available onsite means that pre-booking is necessary, which is not always clearly communicated. Instances of incorrect parking information and unclear instructions have led to confusion and frustration for some visitors.
In summary, while parking at Hilton Liverpool City Centre is convenient due to the proximity of the Q-Park and helpful discounts, the limited availability and high cost of onsite parking are common concerns among guests. Improving communication about parking procedures could greatly enhance the guest experience.
Hilton Liverpool City Centre has proven to be a family-friendly hotel, catering well to the needs and preferences of those traveling with children. Offering suite family rooms and connecting family rooms, it ensures that larger families or those seeking more space can find suitable accommodation. The family rooms often come with a door, providing an added layer of privacy and comfort.
Many guests have highlighted the hotel's family-friendly nature, emphasizing that it is good for families and comfortably accommodates them. The presence of family-specific amenities such as a kids pool, despite having some time restrictions, adds to the hotel's appeal for those with young ones.
Special occasions, like birthdays, have been celebrated with thoughtful touches from the hotel staff, making stays even more memorable. Families have also appreciated the hotel's location, which is conveniently near the docks and ferry, allowing for easy family excursions and boat trips with commentary that kids particularly enjoy.
Interactions with friendly and attentive staff, who even took the time to engage with younger guests, have been well-received. Families have lauded the clean and comfortable environment and many have enjoyed their family vacations and reunions at this property. While there have been some issues with the availability of adjoining rooms despite requests, the overall satisfaction with the family-oriented accommodations and services remains high.
Situated in the vibrant heart of Liverpool, the Hilton Liverpool City Centre offers the perfect base for those seeking an active nightlife experience. The hotel is located close to a variety of nightlife options, including bustling pubs, cocktail bars and dining venues that cater to diverse tastes. Guests frequently highlight the fantastic location, emphasizing its proximity to Liverpool One, Hanover Street's bars and restaurants and the iconic Albert Dock. This central position allows easy access to the city's energetic nightlife scene, making it convenient for guests to enjoy a busy night out.
The surrounding area's nightlife is teeming with activity, from fun and cozy pubs to more lively music venues and sports bars displaying games. For Beatles fans, there are spots featuring musicians covering classic songs, adding a touch of local culture to the night out. The night out in Liverpool is often described as exciting with loud music, lively banter and a vibrant atmosphere contributing to an overall fantastic experience.
However, potential visitors should be aware of some downsides; frequent mentions of noisy nighttime events, rowdy crowds and occasional drunken altercations indicate that this area can be quite lively, sometimes to the point of disturbance. Specifically, Saturday nights and periods with major events like shows at the nearby Arena can be particularly loud.
Despite these occasional rowdy nights, the hotel maintains quiet rooms, allowing guests to retreat from the bustling nightlife outside when needed. Safety concerns have been noted by some visitors, though the central location remains a major draw, providing an excellent foothold for those eager to explore Liverpool's dynamic and fun nightlife.
Nestled in the vibrant heart of Liverpool, Hilton Liverpool City Centre offers an experience that aligns with the four-star expectations often associated with the Hilton brand. Guests frequently highlight the hotel's excellent facilities and friendly staff, noting the property's modern and inviting decor. The spacious and clean rooms, equipped with amenities such as well-pressured showers, contribute to an almost immaculate atmosphere that resonates well with visitors.
The location of the hotel is excellent, providing easy access to various city attractions, adding to the overall high quality and convenience appreciated by guests. The breakfast spread is generally praised, though some guests have noted that items like eggs and muffins were not always replenished promptly after 9 am.
While a majority of reviews commend the four-star service and the welcoming environment, there are occasional mentions of areas needing improvement, such as the heating in some rooms and specific expectations not being fully met. Despite these minor hiccups, many visitors reflect positively on their stay, expressing a willingness to return and recommend the hotel.
In summary, Hilton Liverpool City Centre largely meets its four-star rating with great service, excellent location and modern facilities, although minor enhancements could further elevate the guest experience.
The Hilton Liverpool City Centre stands out as a prime destination for business travelers. Whether visiting for a conference or a business meeting, the hotel offers a variety of practical facilities, including well-equipped conference rooms and private meeting spaces suited for individual consultations or larger corporate events. Business amenities are highly regarded with responsive services that cater to the needs of professional guests.
Traveling to and from the hotel is made convenient with onsite parking and an executive lounge provides an added layer of comfort for those on business trips. Rooms are described as clean and offering good working spaces, enhanced by reliable Wi-Fi connectivity. Breakfast receives positive feedback with attentive staff ensuring items are replenished promptly, making for a smooth start to the day.
Despite some negative comments regarding reception service, the overall impression remains positive with the hotel being considered great for business travel. Housekeeping efficiency and a corporate ambiance further solidify the hotel's reputation as an ideal choice for those in Liverpool on business.
Hilton Liverpool City Centre generally receives positive feedback regarding its accessibility for guests with disabilities. Many reviews highlight that the hotel is easily accessible and great for wheelchair users and those with mobility issues. Guests appreciate the spacious and accessible rooms, which are described as practical and comfortable without feeling clinical. The hotel's location, conveniently adjacent to Liverpool One bus station, further adds to its appeal for travelers relying on public transport.
Staff at the Hilton Liverpool City Centre are noted to be helpful with accessibility requirements and specific needs of disabled guests are often well catered for. The hotel includes good facilities for disabled persons with accessible rooms and bathrooms that provide ample space and comfort. Overall, the hotel offers good accessibility with mobility-friendly options, making it highly recommended for various types of stays. However, there are some criticisms about the rough road access and a few reviews mention inadequate disabled facilities.
Guests seeking an ideal honeymoon destination have frequently recommended Hilton Liverpool City Centre. The hotel has garnered praise for creating a perfect atmosphere for newlyweds, making romantic getaways special and memorable. Many reviews highlight the romantic honeymoon suite, often noted for its cleanliness and captivating views. The overall honeymoon experience at the hotel is described as bright, lively and special with some guests referring to it as the best honeymoon stay they've had.
The attentive staff plays a significant part in enhancing the honeymoon experience, contributing to a pleasant and beautiful stay. Although honeymoon-specific rates were not mentioned, packages have been highlighted as part of the hotel's offering, ensuring that couples feel celebrated and catered to during their stay.
In summary, Hilton Liverpool City Centre comes highly recommended for honeymooners, providing a romantic and delightful setting for celebrating such a special occasion with shining remarks about the attentive service and appealing amenities.
For those seeking a romantic escape, Hilton Liverpool City Centre stands out as an excellent choice. Many guests have highlighted the hotel's romantic appeal, often describing it as perfect for couples. The atmosphere exudes romance, making it an ideal spot for special romantic trips, weekend getaways and couples’ retreats. Those celebrating anniversaries have found the setting particularly fitting with a significant number of guests mentioning how their special occasions, such as wedding anniversaries, were perfectly complemented by the romantic setting.
The hotel seems to cater well to couples looking for a memorable experience with guests noting the availability of romantic room packages and the hotel's efforts to accommodate special requests. Quiet, romantic settings and dinner options further enhance the intimate experience. Specific mentions of romantic dinners and quiet, romantic tables reflect the thoughtful ambiance designed for a couple's retreat. Reviews also praise the clean and spacious suites which contribute to the overall romantic atmosphere.
In addition, the hotel's peaceful location provides a quiet and serene backdrop, perfect for a romantic occasion. For those planning a romantic trip, the Hilton Liverpool City Centre offers a memorable and charming experience with a romantic ambiance that many guests have found ideal for a romantic stay, ensuring precious moments with loved ones.
Hilton Liverpool City Centre has been lauded for its pet-friendly accommodations, making it a popular choice for guests traveling with their dogs. Many reviews highlighted its dog-friendly facilities and services, noting that dogs are welcomed and allowed within the hotel premises, including in the rooms and corridors.
While there are some amenities provided for pets, such as a £30 dog bed and bowl, the availability of dog waste bags and dog bowls could be improved. Despite a few mentions of additional charges, guests generally found the hotel accommodating for pets and convenient for those bringing their dogs along.
There were minimal restrictions on where dogs could go and many appreciated the freedom to roam the hotel with their pets. Some reviews expressed frustration with the lack of dog-specific facilities, yet it's clear that the hotel is committed to being pet-friendly overall.
For those who feel their stay wouldn't be complete without their furry companions, Hilton Liverpool City Centre stands out as a viable and welcoming option.
Location Show Map
Location
The location is frequently described as superb, fantastic and perfect, highlighting its central positioning near key urban locales. Guests appreciate that the hotel is just a short stroll from the waterfront, bus stations and the vibrant city center. Additionally, the hotel's placement facilitates easy access to public transport, making it effortless to explore the wider city.
Apart from its impressive location, guests also commend the comfort of the beds and the cleanliness of the rooms. However, some reviews indicate that the air conditioning could be improved. Despite this minor setback, the hotel's advantageous position and overall comfort continue to draw positive remarks from visitors, making it a well-regarded accommodation choice in Liverpool.
Breakfast
Staff at breakfast are often mentioned as being helpful, friendly and efficient. Despite some instances of overcrowding and occasional issues with maintaining the temperature of hot foods, the general sentiment is overwhelmingly positive. Guests appreciate the variety, the fresh fruit selections, continental choices and the overall deliciousness of the food.
A few reviews note room for improvement, particularly concerning the temperature of hot items and the need for more vegan options or improved coffee. Yet, these critiques are in the minority and do not overshadow the general high regard for the breakfast experience.
Overall, Hilton Liverpool City Centre offers an impressive and enjoyable breakfast that significantly enhances the guests' overall stay.
Dinner
However, there are notable concerns. Many guests found the room service and bar prices to be exorbitantly high with some criticizing the limited dinner menu and the quality of the food. Complaints were made about slow service with some meals being served cold, overcooked or even returned. The vegan options are limited and some past experiences highlighted dissatisfaction with the overall dining setup. Guests also mentioned that certain dishes were disappointing, bland or not up to standard and there were suggestions for a rethink of the dining area and bar to better entice visitors.
Despite these mixed reviews, a number of guests still found the food to be good, lovely and satisfying, indicating that while the experience may vary, there are certainly bright moments to be enjoyed in their dining offerings.
Rooms
However, several guests noted that some rooms seem to be in need of refurbishment and modernization. Common critiques include dated décor, dim lighting and a few maintenance issues such as non-functional fridges or broken sinks. Some rooms also had a musty smell or felt stuffy and hot, indicating issues with the heating and air conditioning systems.
While many found their rooms well-appointed, featuring nice bathrooms and modern showers, there were occasional remarks about cleanliness lapses and maintenance problems like cracked tiles and falling curtains. Guests appreciated the quiet atmosphere within the rooms, conducive to rest, but this was sometimes disrupted by noise from adjoining rooms or hallways.
In general, the hotel offers well-kept, comfortable rooms with good facilities, though certain areas, including the furniture and lighting, could benefit from an upgrade to enhance the guest experience.
Beds
Despite a few mentions of inconsistencies, such as sagging or creakiness in some beds and some uncomfortable foldable or single beds, the overall condition and cleanliness of the beds are often highlighted positively. Guests appreciate the added touches like memory foam mattresses and luxurious bed linens, as well as the provision of step stools for higher beds.
While there have been occasional comments on issues with pillows and the need for bed replacements, the general feedback commends the excellent state and comfort of the beds, helping ensure a pleasant stay for many. The beds not only provide comfort but also contribute to a great atmosphere, making it easier for guests to relax and enjoy their time in this centrally located hotel.
Cleanliness
However, there are criticisms regarding occasional lapses in the thoroughness of cleaning. Some guests reported issues such as dirty carpets, moldy bathroom tiles and dust under beds, indicating areas where cleaning could be improved. Complaints also surfaced about dated decor and occasional maintenance issues, such as broken fixtures and inadequate repairs.
Despite these issues, the positive remarks about the hotel's cleanliness outweigh the negatives, indicating a generally good standard of hygiene and comfort for most guests. The communal areas, including the lobby, bar and restaurant, were also noted to be clean and welcoming, even though some guests found these areas uncomfortably warm.
In summary, while there are occasional shortcomings, the Hilton Liverpool City Centre maintains a generally high standard of cleanliness that satisfies the majority of its guests.
Staff
Several reviews mention the professionalism and responsiveness of the staff with specific commendations for their thorough and empathetic assistance. Guests appreciated the staff's ability to resolve issues swiftly, provide valuable local information and create a generally pleasant atmosphere. The concierge, in particular, is noted for being very friendly and helpful.
While the majority of feedback is positive, a few reviews indicate occasional inefficiencies and lapses in coordination. Some guests experienced unhelpful or rude interactions, as well as inconsistent customer service. However, these instances seem to be exceptions rather than the norm.
Overall, the friendly and attentive staff at Hilton Liverpool City Centre significantly contribute to an enjoyable stay, ensuring guests feel welcomed and well cared for during their visit.
Wi-Fi
However, the Wi-Fi service in the rooms was inconsistent. Some guests reported spotty connections and slow speeds, making it challenging to work from their rooms. Certain rooms, including the corner suite and free queen rooms, reportedly had no Wi-Fi access at all. The hotel also faced criticism for having paid Wi-Fi for non-honors members and confusing instructions for accessing the internet. There's an indication that connectivity issues have been addressed in some cases, but reliability continues to be a concern for some visitors.
Overall, while there are positives regarding Wi-Fi access in public areas and for honors members, there is room for improvement in ensuring a consistent and reliable internet experience throughout the hotel. Additionally, addressing the lack of USB sockets in rooms could further enhance guests' stay.
Gym
Parking
On the positive side, there are several parking options nearby with the Q-Park being a particularly convenient choice. Guests frequently highlight the ease of access to the Q-Park and appreciate the hotel's efforts to secure a 30% discount for parking there. Additionally, some reviewers mention that staff were helpful in sorting out parking and they found the nearby parking to be very convenient and accessible.
Despite these positives, many guests feel that parking could be better managed, describing it as expensive with the standard £25 per night fee sometimes viewed as too high. The limited number of spaces available onsite means that pre-booking is necessary, which is not always clearly communicated. Instances of incorrect parking information and unclear instructions have led to confusion and frustration for some visitors.
In summary, while parking at Hilton Liverpool City Centre is convenient due to the proximity of the Q-Park and helpful discounts, the limited availability and high cost of onsite parking are common concerns among guests. Improving communication about parking procedures could greatly enhance the guest experience.
Family
Many guests have highlighted the hotel's family-friendly nature, emphasizing that it is good for families and comfortably accommodates them. The presence of family-specific amenities such as a kids pool, despite having some time restrictions, adds to the hotel's appeal for those with young ones.
Special occasions, like birthdays, have been celebrated with thoughtful touches from the hotel staff, making stays even more memorable. Families have also appreciated the hotel's location, which is conveniently near the docks and ferry, allowing for easy family excursions and boat trips with commentary that kids particularly enjoy.
Interactions with friendly and attentive staff, who even took the time to engage with younger guests, have been well-received. Families have lauded the clean and comfortable environment and many have enjoyed their family vacations and reunions at this property. While there have been some issues with the availability of adjoining rooms despite requests, the overall satisfaction with the family-oriented accommodations and services remains high.
Nightlife
The surrounding area's nightlife is teeming with activity, from fun and cozy pubs to more lively music venues and sports bars displaying games. For Beatles fans, there are spots featuring musicians covering classic songs, adding a touch of local culture to the night out. The night out in Liverpool is often described as exciting with loud music, lively banter and a vibrant atmosphere contributing to an overall fantastic experience.
However, potential visitors should be aware of some downsides; frequent mentions of noisy nighttime events, rowdy crowds and occasional drunken altercations indicate that this area can be quite lively, sometimes to the point of disturbance. Specifically, Saturday nights and periods with major events like shows at the nearby Arena can be particularly loud.
Despite these occasional rowdy nights, the hotel maintains quiet rooms, allowing guests to retreat from the bustling nightlife outside when needed. Safety concerns have been noted by some visitors, though the central location remains a major draw, providing an excellent foothold for those eager to explore Liverpool's dynamic and fun nightlife.
4 Star
The location of the hotel is excellent, providing easy access to various city attractions, adding to the overall high quality and convenience appreciated by guests. The breakfast spread is generally praised, though some guests have noted that items like eggs and muffins were not always replenished promptly after 9 am.
While a majority of reviews commend the four-star service and the welcoming environment, there are occasional mentions of areas needing improvement, such as the heating in some rooms and specific expectations not being fully met. Despite these minor hiccups, many visitors reflect positively on their stay, expressing a willingness to return and recommend the hotel.
In summary, Hilton Liverpool City Centre largely meets its four-star rating with great service, excellent location and modern facilities, although minor enhancements could further elevate the guest experience.
Business
Traveling to and from the hotel is made convenient with onsite parking and an executive lounge provides an added layer of comfort for those on business trips. Rooms are described as clean and offering good working spaces, enhanced by reliable Wi-Fi connectivity. Breakfast receives positive feedback with attentive staff ensuring items are replenished promptly, making for a smooth start to the day.
Despite some negative comments regarding reception service, the overall impression remains positive with the hotel being considered great for business travel. Housekeeping efficiency and a corporate ambiance further solidify the hotel's reputation as an ideal choice for those in Liverpool on business.
Accessible
Staff at the Hilton Liverpool City Centre are noted to be helpful with accessibility requirements and specific needs of disabled guests are often well catered for. The hotel includes good facilities for disabled persons with accessible rooms and bathrooms that provide ample space and comfort. Overall, the hotel offers good accessibility with mobility-friendly options, making it highly recommended for various types of stays. However, there are some criticisms about the rough road access and a few reviews mention inadequate disabled facilities.
Honeymoon
The attentive staff plays a significant part in enhancing the honeymoon experience, contributing to a pleasant and beautiful stay. Although honeymoon-specific rates were not mentioned, packages have been highlighted as part of the hotel's offering, ensuring that couples feel celebrated and catered to during their stay.
In summary, Hilton Liverpool City Centre comes highly recommended for honeymooners, providing a romantic and delightful setting for celebrating such a special occasion with shining remarks about the attentive service and appealing amenities.
Romantic
The hotel seems to cater well to couples looking for a memorable experience with guests noting the availability of romantic room packages and the hotel's efforts to accommodate special requests. Quiet, romantic settings and dinner options further enhance the intimate experience. Specific mentions of romantic dinners and quiet, romantic tables reflect the thoughtful ambiance designed for a couple's retreat. Reviews also praise the clean and spacious suites which contribute to the overall romantic atmosphere.
In addition, the hotel's peaceful location provides a quiet and serene backdrop, perfect for a romantic occasion. For those planning a romantic trip, the Hilton Liverpool City Centre offers a memorable and charming experience with a romantic ambiance that many guests have found ideal for a romantic stay, ensuring precious moments with loved ones.
Dog Friendly
While there are some amenities provided for pets, such as a £30 dog bed and bowl, the availability of dog waste bags and dog bowls could be improved. Despite a few mentions of additional charges, guests generally found the hotel accommodating for pets and convenient for those bringing their dogs along.
There were minimal restrictions on where dogs could go and many appreciated the freedom to roam the hotel with their pets. Some reviews expressed frustration with the lack of dog-specific facilities, yet it's clear that the hotel is committed to being pet-friendly overall.
For those who feel their stay wouldn't be complete without their furry companions, Hilton Liverpool City Centre stands out as a viable and welcoming option.
No, Hilton Liverpool City Centre doesn't have any pool.
No, a spa isn't available at Hilton Liverpool City Centre.
Yes, Hilton Liverpool City Centre welcomes dogs.
No, parking facilities aren't available at Hilton Liverpool City Centre.
Yes, Hilton Liverpool City Centre has a gym.
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