SANA Metropolitan Hotel
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Summary of reviewsSANA Metropolitan Hotel has earned a reputation for strategic convenience and practicality, catering well to business travelers, conference attendees and short-term visitors. Its location near the airport, American Embassy, Lisbon Zoo, Santa Maria Hospital, universities and key transit stations is highly appreciated. Despite not being in the heart of downtown or bustling historical centers, affordable taxi and ride-share services make commuting manageable. The surrounding area is quiet and simple, beneficial for specific purposes such as conferences or medical visits.
The breakfast at SANA Metropolitan Hotel is a standout feature, consistently praised for its quality, variety and abundance. Guests describe it as rich, diverse and delicious with extensive options that cater to different preferences. The breakfast is often included in the room rate, adding to its attractiveness. Minor issues like occasional crowding or coffee quality do not overshadow the overwhelmingly positive feedback.
Dinner experiences at the hotel received mixed reviews. While some guests appreciated the convenience and quality of the dinner buffet and restaurant offerings, others noted limited variety, lack of vegan options and high prices. Suggestions for improvement include diversifying dinner selections and addressing the high pricing for a more satisfying dining experience.
Rooms at the hotel are spacious, clean and comfortable with guests frequently praising the large, well-maintained rooms and comfortable beds. Suites receive particular commendations for their ample space and additional comforts. While some fixtures and furnishings are considered dated, the consistent cleanliness and diligent housekeeping are recurring positive themes.
The hotel's exceptional cleanliness extends beyond guest rooms to common areas, contributing to a clean and comfortable stay. Guests commend the reliable and efficient cleaning staff for maintaining high standards of hygiene.
Staff at SANA Metropolitan Hotel are widely praised for their friendliness, attentiveness and professionalism. The reception team, bar staff and cleaning crew receive particular commendations for their helpfulness and accommodating nature, creating a welcoming atmosphere that significantly enhances guests' experiences.
WiFi service at the hotel has mixed reviews; while some guests find it satisfactory and fast, others experience inconsistency in signal strength and speed. This suggests an area for potential improvement.
The gym facilities at the hotel are generally well-received with quality equipment and 24-hour accessibility. Some guests describe the gym as small or basic but overall consider it adequate for a hotel gym.
Parking is highly convenient with guests appreciating the secure, free underground parking. Despite occasional issues with limited availability or narrow spaces, the overall sentiment towards the parking facilities is positive.
The hotel is well-suited for families, offering spacious and clean family suites and amenities designed for children, contributing to a welcoming and pleasant family experience. The breakfast and overall family-friendly atmosphere are particular highlights.
Beds at SANA Metropolitan Hotel are consistently praised for their comfort with many guests noting the excellent sleep quality provided by the mattresses and pillows. Despite a few minor issues with mattress softness or sagging, the general consensus is that the hotel offers a restful sleep environment.
Overall, the SANA Metropolitan Hotel delivers a solid four-star experience with high marks for cleanliness, service and particularly its impressive breakfast offerings. While there is room for improvement in areas such as room updates, dinner variety and WiFi consistency, the hotel remains a reliable and comfortable choice for many travelers.
Categories
The breakfast at SANA Metropolitan Hotel is a standout feature, consistently praised for its quality, variety and abundance. Guests describe it as rich, diverse and delicious with extensive options that cater to different preferences. The breakfast is often included in the room rate, adding to its attractiveness. Minor issues like occasional crowding or coffee quality do not overshadow the overwhelmingly positive feedback.
Dinner experiences at the hotel received mixed reviews. While some guests appreciated the convenience and quality of the dinner buffet and restaurant offerings, others noted limited variety, lack of vegan options and high prices. Suggestions for improvement include diversifying dinner selections and addressing the high pricing for a more satisfying dining experience.
Rooms at the hotel are spacious, clean and comfortable with guests frequently praising the large, well-maintained rooms and comfortable beds. Suites receive particular commendations for their ample space and additional comforts. While some fixtures and furnishings are considered dated, the consistent cleanliness and diligent housekeeping are recurring positive themes.
The hotel's exceptional cleanliness extends beyond guest rooms to common areas, contributing to a clean and comfortable stay. Guests commend the reliable and efficient cleaning staff for maintaining high standards of hygiene.
Staff at SANA Metropolitan Hotel are widely praised for their friendliness, attentiveness and professionalism. The reception team, bar staff and cleaning crew receive particular commendations for their helpfulness and accommodating nature, creating a welcoming atmosphere that significantly enhances guests' experiences.
WiFi service at the hotel has mixed reviews; while some guests find it satisfactory and fast, others experience inconsistency in signal strength and speed. This suggests an area for potential improvement.
The gym facilities at the hotel are generally well-received with quality equipment and 24-hour accessibility. Some guests describe the gym as small or basic but overall consider it adequate for a hotel gym.
Parking is highly convenient with guests appreciating the secure, free underground parking. Despite occasional issues with limited availability or narrow spaces, the overall sentiment towards the parking facilities is positive.
The hotel is well-suited for families, offering spacious and clean family suites and amenities designed for children, contributing to a welcoming and pleasant family experience. The breakfast and overall family-friendly atmosphere are particular highlights.
Beds at SANA Metropolitan Hotel are consistently praised for their comfort with many guests noting the excellent sleep quality provided by the mattresses and pillows. Despite a few minor issues with mattress softness or sagging, the general consensus is that the hotel offers a restful sleep environment.
Overall, the SANA Metropolitan Hotel delivers a solid four-star experience with high marks for cleanliness, service and particularly its impressive breakfast offerings. While there is room for improvement in areas such as room updates, dinner variety and WiFi consistency, the hotel remains a reliable and comfortable choice for many travelers.
Family Friendly Hotel
The SANA Metropolitan Hotel provides comfortable accommodations and essential amenities for families. Its location offers easy access to Lisbon's attractions, making it a practical option for a family vacation.
Business Hotel
SANA Metropolitan Hotel provides meeting rooms and business services. It's situated in a business district, making it a practical choice for business travelers.
Hotel with Gym
This hotel features a fitness center open 24 hours a day, equipped with the latest generation Technogym equipment for cardio and strength training. It provides a convenient and accessible workout environment.
Hotel with EV Charging Stations
This hotel is tagged as having EV charging stations.
4-Star Hotel
This hotel offers comfortable and well-equipped rooms with a range of amenities. Its location provides easy access to various parts of Lisbon, and the hotel's focus on quality and service ensures a pleasant stay.
Hotel for Honeymoon
Romantic Hotel
Hotel with Parking
EV charging stations
Accessible Hotel
About SANA Metropolitan Hotel
License: 1521
Guest Reviews
Location
Despite its proximity to these points of interest, the hotel is somewhat removed from downtown and the bustling historical centers, necessitating a 10-20 minute walk to the nearest metro stations or a short taxi ride to reach popular sites. This distance may be a drawback for those relying heavily on public transportation or desiring to be at the heart of sightseeing. However, taxi and ride-share services in Lisbon are relatively affordable, making the commute manageable.
The surrounding area is quiet and simple, although it may lack the charm and vibrancy of more central locales. While its location is advantageous for specific purposes like conferences or medical visits, it may not be ideal for those who wish to immerse themselves deeply in the city's touristic or culinary offerings.
Ultimately, SANA Metropolitan Hotel stands out for its convenience and practicality, catering well to business travelers, conference attendees and short-term visitors who prioritize accessibility to certain key infrastructures over being centrally located.
Breakfast
Guests frequently note that the breakfast is not only very good but also well worth the price, particularly appreciating that it is often included in the room rate. The breakfast experience is further complemented by pleasant surroundings and efficient service in the restaurant. Some guests particularly enjoyed additional amenities such as a breakfast terrace and special room features like a sewing kit or an iron.
While the overall feedback on breakfast is overwhelmingly positive, a few guests mention that the area can get crowded at times and point out minor issues with coffee quality or the occasional lack of variety on certain days. However, these concerns are minor in comparison to the widespread praise for the breakfast's comprehensive and high-quality offerings.
Overall, the breakfast at SANA Metropolitan Hotel impresses guests with its abundance, diversity and deliciousness, making it a notable highlight of their stay.
Dinner
However, there are several critiques that temper these praises. Guests pointed out the limited variety in the dinner buffet, suggesting an expanded selection of breads and fruits. The absence of options for vegans and the lack of an à la carte menu in the evenings were also flagged as shortcomings. Additionally, the start time for dinner service was considered inconvenient by some who preferred an earlier service.
Pricing emerged as a salient issue with several guests describing the dinner buffet and bar offerings as expensive. The buffet, while sometimes appreciated for its convenience, was also deemed pricey and limited in variety, contributing to a perception of poor value for money. Reports of surly behavior from some bar staff and consistently high prices for beverages and snacks reinforce this viewpoint.
Though some guests were very impressed and found the overall dining experience positive, the feedback suggests that SANA Metropolitan Hotel could improve by diversifying its dinner offerings, enhancing vegan options, adjusting service times and addressing the high pricing to ensure a more universally satisfying dining experience.
Rooms
Suites receive particular praise for their ample space and additional comforts, often exceeding guest expectations. However, several reviews mention the need for remodeling and updates, particularly concerning some older fixtures and furnishings. Cleanliness is a recurring positive theme with guests remarking on the diligent housekeeping and tidy environments.
Some guests had minor issues, such as narrow showers, a lack of soundproofing and occasional maintenance troubles like clogged lids or outdated room elements. The hotel's proximity to the airport brought some noise concerns and the distance from metro stations and the city centre was highlighted as a downside.
Overall, guest experiences at SANA Metropolitan Hotel are characterized by clean, spacious and comfortable rooms, making it a reliable choice despite areas that would benefit from modernization and minor improvements in amenities and infrastructure.
Beds
Cleanliness
Notably, the hotel exhibits excellent cleanliness not just in the guest rooms but also in common areas, making for a clean and comfortable stay. Many reviews emphasize the reliability and efficiency of the cleaning staff, who ensure that rooms are kept in pristine condition. The hotel seems to exhibit a clean and calm atmosphere with reports of flawless and top-notch cleaning services.
A few reviews did mention some isolated issues, such as dust in the rooms, dirty curtains or towels and an occasional lack of thorough cleaning in bathrooms. However, these were outliers among overwhelmingly positive feedback.
In summary, despite occasional minor lapses, guest reviews generally indicate that SANA Metropolitan Hotel maintains an impressively high standard of cleanliness, enhancing the comfort and satisfaction of its visitors.
Staff
Visitors appreciate the welcoming atmosphere created by the staff, which extends to all areas of the hotel. The employees are described as courteous, polite and genuinely nice with specific mentions of individuals like Philomena and Elsa who made a significant positive impact on guests' experiences. The staff's dedication to excellent customer service is evident through their kind and attentive behavior, making guests feel valued and well-cared-for.
Overall, the remarkable hospitality, attentiveness and warmth of the staff at SANA Metropolitan Hotel contribute significantly to the pleasant and comfortable stays reported by numerous guests.
Wi-Fi
Gym
Parking
While some pointed out limited availability and smaller parking spaces, the overall sentiment remains positive with many appreciating that parking is included in their stay. A few reviews mentioned extra parking spaces when needed and the security of parking was a common point of satisfaction.
However, it’s worth noting that not all reviews were entirely positive; some guests found the parking prices exaggerated at 20€ and others faced difficulty with the narrow entrance. Despite these occasional drawbacks, the hotel's parking facilities are generally considered good and user-friendly.
Family
4 Star
However, some guests feel the room quality does not fully meet the four-star expectation and suggest that certain areas could benefit from remodeling. Additionally, there's a sentiment that the cost-benefit ratio might be better elsewhere within the same standard.
In summary, SANA Metropolitan Hotel generally meets the criteria for a four-star hotel with commendable service, amenities and breakfast offerings, although there is room for improvement in specific aspects of the accommodation.
Business
The customer service at SANA Metropolitan Hotel receives commendation for its proficiency in assisting with various topics, showcasing a professional demeanor. The staff are described as extremely professional, ensuring a seamless and pleasant experience for guests. Furthermore, business travelers appreciate the range of business lunch and meal options available.
The hygiene measures implemented within the hotel are noted, contributing to a comfortable and safe stay. Overall, the combination of quality service, convenient facilities and strategic location makes SANA Metropolitan Hotel a top choice for those on business trips.
Accessible
Romantic
No, SANA Metropolitan Hotel doesn't have any pool.
No, a spa isn't available at SANA Metropolitan Hotel.
No, SANA Metropolitan Hotel doesn't allow dogs.
Yes, parking facilities are available at SANA Metropolitan Hotel.
Yes, SANA Metropolitan Hotel has a gym.
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