Novotel Lisboa
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Summary of reviewsNovotel Lisboa is praised for its strategic location that strikes a balance between convenience and accessibility. Its proximity to metro stations like Praça de Espanha and São Sebastião ensures easy access to Lisbon's city center and the airport, making it ideal for both business travelers and tourists. Guests also appreciate the hotel's vicinity to attractions like El Corte Inglés, the Lisbon Zoo and Parque Eduardo VII. Although the surrounding financial district is not particularly scenic and has limited dining options, the safety, tranquility and excellent transport links effectively compensate for these minor drawbacks.
Breakfast at Novotel Lisboa consistently receives high praise for its extensive and high-quality buffet. Guests enjoy a diverse array of options catering to various dietary preferences, including gluten-free and lactose-free choices. The breakfast spread, featuring fresh fruits, pastries, cheeses, cold cuts and even a pancake maker, is deemed hearty, delicious and of five-star quality. Although peak times can lead to crowding and occasional delays in replenishing food items, the overall feedback highlights the breakfast as a standout feature offering excellent value.
Dinner at the on-site restaurant La Bicicleta is generally well-regarded with guests complimenting the delicious food, friendly service and pleasant atmosphere. While some mention high prices and a limited menu, especially for vegetarians, the positive aspects outweigh the negatives. Both the bar and the poolside burger service add to the hotel's dining convenience and appeal.
Guest reviews of the rooms at Novotel Lisboa are mixed but lean towards positive. The spacious, comfortable and clean rooms, many of which are newly renovated, are appreciated by guests. However, some point out issues with outdated decor and maintenance problems. Despite these concerns, the overall room experience is satisfactory with significant appreciation for the comfortable bedding and modern bathrooms.
The hotel's cleanliness garners a mix of reviews with many guests noting the rooms and common areas as clean and well-maintained. Praise is especially directed at the friendly and diligent cleaning staff. Yet, frequent criticism of dirty, stained carpets and specific cleanliness issues such as dusty rooms indicate areas needing improvement.
Novotel Lisboa's staff receive glowing reviews for their friendliness, professionalism and helpfulness. Guests commend the reception team for their accommodating and efficient service and the restaurant staff for their cheerful demeanor. The positive interactions with staff members contribute significantly to an enjoyable stay.
The free WiFi at Novotel Lisboa receives mixed feedback. While some guests find the WiFi excellent and reliable, others report slow speeds and poor connectivity, indicating a need for improvement in this area.
The gym facilities also receive mixed reviews. Guests appreciate the gym's availability and good equipment but note space and cleanliness issues along with the inconvenience of requiring cards for towel access.
The swimming pool area is often described as a lovely and pleasant spot, especially for families with children. However, reviewers mention that the pool can be crowded and cold and highlight a need for renovation and maintenance.
Parking at Novotel Lisboa is convenient and safe, though some guests find the parking fee high and the number of spaces limited. The underground parking facility receives both praise and criticism with mixed experiences regarding the layout and availability of spaces.
Families find Novotel Lisboa exceptionally accommodating. The hotel provides various child-friendly amenities like a playroom, animation programs and family rooms. The spacious rooms and family-oriented services make it a favorable choice for travelers with young children.
Overall, Novotel Lisboa stands out for its excellent location, high-quality breakfast, friendly staff and family-friendly facilities, although some areas like room maintenance, WiFi connectivity and gym and pool facilities could use improvement.
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Breakfast at Novotel Lisboa consistently receives high praise for its extensive and high-quality buffet. Guests enjoy a diverse array of options catering to various dietary preferences, including gluten-free and lactose-free choices. The breakfast spread, featuring fresh fruits, pastries, cheeses, cold cuts and even a pancake maker, is deemed hearty, delicious and of five-star quality. Although peak times can lead to crowding and occasional delays in replenishing food items, the overall feedback highlights the breakfast as a standout feature offering excellent value.
Dinner at the on-site restaurant La Bicicleta is generally well-regarded with guests complimenting the delicious food, friendly service and pleasant atmosphere. While some mention high prices and a limited menu, especially for vegetarians, the positive aspects outweigh the negatives. Both the bar and the poolside burger service add to the hotel's dining convenience and appeal.
Guest reviews of the rooms at Novotel Lisboa are mixed but lean towards positive. The spacious, comfortable and clean rooms, many of which are newly renovated, are appreciated by guests. However, some point out issues with outdated decor and maintenance problems. Despite these concerns, the overall room experience is satisfactory with significant appreciation for the comfortable bedding and modern bathrooms.
The hotel's cleanliness garners a mix of reviews with many guests noting the rooms and common areas as clean and well-maintained. Praise is especially directed at the friendly and diligent cleaning staff. Yet, frequent criticism of dirty, stained carpets and specific cleanliness issues such as dusty rooms indicate areas needing improvement.
Novotel Lisboa's staff receive glowing reviews for their friendliness, professionalism and helpfulness. Guests commend the reception team for their accommodating and efficient service and the restaurant staff for their cheerful demeanor. The positive interactions with staff members contribute significantly to an enjoyable stay.
The free WiFi at Novotel Lisboa receives mixed feedback. While some guests find the WiFi excellent and reliable, others report slow speeds and poor connectivity, indicating a need for improvement in this area.
The gym facilities also receive mixed reviews. Guests appreciate the gym's availability and good equipment but note space and cleanliness issues along with the inconvenience of requiring cards for towel access.
The swimming pool area is often described as a lovely and pleasant spot, especially for families with children. However, reviewers mention that the pool can be crowded and cold and highlight a need for renovation and maintenance.
Parking at Novotel Lisboa is convenient and safe, though some guests find the parking fee high and the number of spaces limited. The underground parking facility receives both praise and criticism with mixed experiences regarding the layout and availability of spaces.
Families find Novotel Lisboa exceptionally accommodating. The hotel provides various child-friendly amenities like a playroom, animation programs and family rooms. The spacious rooms and family-oriented services make it a favorable choice for travelers with young children.
Overall, Novotel Lisboa stands out for its excellent location, high-quality breakfast, friendly staff and family-friendly facilities, although some areas like room maintenance, WiFi connectivity and gym and pool facilities could use improvement.
Family Friendly Hotel
This hotel typically caters to families with amenities like kids' play areas and family rooms. Its location provides convenient access to family-friendly attractions. Novotel is known for its family-oriented services.
Dog Friendly Hotel
This hotel offers comfortable accommodations and various amenities. It welcomes pets.
Hotel for Honeymoon
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
About Novotel Lisboa
License: 543/RNET
Guest Reviews
Location
Guests appreciate the hotel's close vicinity to key points of interest such as El Corte Inglés, the Lisbon Zoo and Parque Eduardo VII. The surrounding area, although described as more of a financial district and not traditionally scenic, is deemed safe and quiet, dotted with various hotels, shops and restaurants. The accessibility to the metro greatly compensates for the hotel's slightly off-center location, making journeys to the heart of Lisbon straightforward and manageable.
Despite the convenience, some reviewers mentioned that the neighborhood itself lacks charm with limited nearby dining options and an exterior environment featuring busy roads and air traffic pathways. However, the metro stations close by allow for quick trips to Lisbon's main attractions, making the location practical if not picturesque.
Overall, Novotel Lisboa offers a strategic location, excellent for those who prioritize connectivity and ease of travel over being in the middle of tourist hotspots. The blend of good transportation links, proximity to various amenities and a tranquil, safe environment makes it a practical base for exploring Lisbon.
Breakfast
Guests commend the breakfast as abundant, hearty and delicious with many describing it as top-notch or five-star quality. Freshly squeezed juices and a selection of freshly baked bread and pastries are particularly praised. The breakfast service is also noted for its cleanliness and pleasant dining environment, despite occasional crowding and lines during peak times.
While there are a few mentions of minor drawbacks, such as occasional delays in replenishing food items or the cost, these are far outweighed by the overwhelming positive feedback on the breakfast's variety and quality. Overall, guests find the breakfast at Novotel Lisboa to be a standout feature of their stay, offering excellent value for money and a great start to the day.
Dinner
However, feedback points to some areas for improvement. Several guests have mentioned that the prices are higher compared to nearby eateries and the menu, while tasty, is somewhat limited, especially in terms of vegetarian options. Occasional slow service and long wait times have also been noted. Despite these critiques, many diners have highlighted the overall good value for money provided by the restaurant.
Other dining options within the hotel, such as the bar and the poolside burger service, were appreciated for their convenience and taste. As for breakfast, guests had positive remarks about the buffet, although some were disappointed by the lack of fresh juice.
In conclusion, while the restaurant options at Novotel Lisboa are generally well-regarded for their quality and atmosphere, guests should be mindful of the higher prices and potential for limited menu options. Those looking for a convenient and tasty meal will find La Bicicleta to be a reliable choice.
Rooms
However, some reviews point to areas that need improvement. A number of guests noted issues with outdated decor, stained carpets and maintenance problems. Some rooms were described as dark, small and stuffy with poor air conditioning and ventilation. There were also mentions of various room issues such as uncomfortable sofa beds, damaged fixtures and insufficient cleanliness on occasion.
Overall, while the spaciousness and comfort of many rooms are highlighted as positive features, there is a recurring theme of the need for renovation and better maintenance to meet guests' expectations. The hotel's proximity to the subway and good connectivity are also appreciated, making it a convenient choice despite some of its shortcomings.
Beds
However, the sofa beds tend to be a recurring point of criticism. Numerous reviews indicate that the sofa beds are generally uncomfortable with descriptions ranging from "terrible" to "extremely uncomfortable." The issues highlighted include poor mattress quality, significant wear and tear and small sizes, particularly unsuitable for children. Despite some isolated positive comments about the sofa beds, the general consensus suggests a need for improvement in this area.
The extra and foldout beds have a mixed reception. While some guests found them to be comfortable and adequate for additional sleeping arrangements, others reported discomfort and inadequate support. In summary, while the primary beds at Novotel Lisboa largely ensure a restful stay, the sofa beds could benefit from enhancements to meet guest expectations more consistently.
Cleanliness
However, the hotel’s carpets receive frequent criticism for being dirty, stained and in need of replacement. Some guests mention specific issues such as dusty rooms, dirty walls and mold in the bathrooms. The cleaning staff is generally perceived as friendly and helpful, though there are occasional complaints about inadequate cleaning and missed spots. Overall, while many visitors commend the hotel's cleanliness, there is a recurring call for improvements, especially in areas like carpet maintenance and thoroughness of the cleaning.
Staff
The hotel's overall service is often described as top-notch with the front desk and reception staff receiving particular accolades for their courteous and kind assistance. The waitstaff in the restaurant are also commended for their cheerful and engaging attitude, which enhances the dining experience significantly. The cleaning team, while receiving mixed reviews, are generally seen as friendly and diligent in maintaining clean rooms.
Particularly notable is the mention of specific staff members who left a lasting positive impression, such as receptionists and waiters whose smiles and positive energy were memorable for the guests. The staff's professionalism and empathetic approach add a personal touch that many guests appreciate.
While there are a few isolated mentions of less positive interactions, the overwhelming sentiment is one of gratitude and satisfaction with the attentiveness, friendliness and courtesy of Novotel Lisboa’s staff, making for an overall enjoyable stay.
Wi-Fi
Gym
However, there are also critiques. Some guests described the gym as small and basic with limited equipment and cleanliness issues. There were comments about required cards for towel access, which was seen as an inconvenience. Additionally, a few reviews mentioned that the fitness center could use some updates and maintenance to improve the experience. Despite these drawbacks, the gym remains a useful feature for those looking to stay active during their stay.
Pool
The availability of the pool is seen as a great plus after a day of city exploration, contributing positively to the overall guest experience. Some reviews noted the pool as a fun and cozy spot that kids particularly loved. However, guests also pointed out certain drawbacks, such as the pool often being crowded and the water temperature being quite cold, even freezing in some instances. Moreover, the pool area has drawn criticisms for needing renovation with specific mentions of broken stairs and concerns about safety. Noise levels and cleanliness of the pool area have also been mentioned as areas needing improvement.
Overall, while the pool is a nice touch and generally enjoyable, it does have aspects that could benefit from better maintenance and management to enhance guest satisfaction fully.
Parking
However, some guests found the parking situation problematic, citing issues such as the limited number of spaces and the tight layout of the underground lot. The fee of €12 per day for parking was frequently mentioned as being on the higher side with several reviews pointing out the lack of clear information regarding parking charges. Occasions of the parking being full also led some to seek alternatives outside the hotel, which, while sometimes free, proved inconvenient for others.
Overall, while the parking facilities at Novotel Lisboa generally meet guests' needs, the cost and limited space could be potential areas for improvement.
Family
The family rooms at Novotel Lisboa are spacious and well-equipped, comfortably accommodating up to two adults and two children. Families appreciate the inclusion of a Queen bed and a sofa bed in these rooms, although some guests have noted that the sofa bed can be a bit uncomfortable for children. Nonetheless, the ample space and thoughtful layout contribute to a pleasant stay.
In terms of dining, the hotel provides excellent breakfast facilities for children with kids enjoying breakfast for free—a feature that guests find particularly valuable. The hotel's restaurant and bar offer further dining options that cater to family needs.
The staff at Novotel Lisboa receive high praise for their friendly and helpful demeanor, enhancing the family-friendly atmosphere of the hotel. This atmosphere extends to the entire establishment, from the child-friendly reception to the well-maintained playgrounds and games areas.
Moreover, the hotel's location adds convenience to the mix with nearby public transportation options like the Hop-on Hop-off bus stop, making it easy for families to explore the city. Although the hotel is a 45-minute walk from the city center, its serene environment and child-centric amenities more than compensate for the distance.
Overall, Novotel Lisboa proves to be a comfortable and enjoyable stay for families, offering great value for money, effective child facilities and a welcoming, family-oriented environment.
4 Star
However, it's not all negative. Some reviews recognized the hotel as fitting the four-star standard, describing it as functional and family-friendly, which could make it suitable for short stays. Overall, guests seem to agree that while the hotel maintains the fundamental aspects of a four-star rating, it could benefit from renovations and updates to meet the expectations that come with such a rating.
Business
Its strategic location within close proximity to the underground and easy accessibility from both the airport and central Lisbon further add to its attractiveness for business activities. The business center is well-equipped, offering essential amenities such as Wi-Fi and work desks in rooms and provides assistance with booking taxis for business purposes.
The hotel is commended for being quiet and perfect for short business trips, providing a good value for its price—making it a cost-effective choice for business travelers and families alike. The available business rooms feature sufficient workspace, although better lighting could enhance the experience. All in all, Novotel Lisboa stands out as a business-friendly hotel, making it a reliable choice for both business stays and family vacations.
Accessible
The hotel is praised for its accessible amenities such as the fitness room and pool, which are designed to accommodate all guests. Parking is readily available and the check-in and check-out processes are smooth and efficient.
However, some areas need improvement, such as the bathtub height, which can be difficult for some guests and the absence of accessibility-friendly bathrooms. Also, clearer signage for disabled-friendly areas would enhance the overall accessibility. For those traveling with strollers or who have mobility challenges, the inclined terrain around certain parts of the hotel might pose some inconvenience. While reviews highlight the necessity of addressing these areas, the hotel's overall accessibility is met with positive feedback.
Outdoor Pool
Dog Friendly
Yes, Novotel Lisboa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Novotel Lisboa.
Yes, Novotel Lisboa welcomes dogs.
Yes, parking facilities are available at Novotel Lisboa.
Yes, Novotel Lisboa has a gym.
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