NEYA Lisboa Hotel
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Summary of reviewsNEYA Lisboa Hotel is favored by travelers for its centrally positioned and well-connected location in a quiet neighborhood, offering a peaceful atmosphere while still being close to Lisbon’s bustling city center and main attractions. The excellent public transportation links, including metro and bus options, make it easy to explore the city. Guests appreciate the hotel's serene and safe surroundings, ideal for restful stays with convenient access to downtown Lisbon.
The breakfast at the NEYA Lisboa Hotel is a standout feature, frequently described as excellent with a varied selection catering to diverse dietary requirements, including gluten-free and lactose-free options. Guests highlight the quality and abundance of the food, though they note that the variety could be enhanced and the breakfast area can become crowded during peak hours.
The dining options receive mixed feedback. While the quality of the food, especially dinner and bar snacks, is praised for being exceptional and reasonably priced, some guests criticize the limited menu and the early closure of the in-house restaurant. There is a call for greater variety in food and better stocking of the bar.
Rooms at the NEYA Lisboa Hotel are generally appreciated for their spaciousness, cleanliness and modern decor. Comfortable beds and well-appointed amenities contribute to a positive guest experience, though some guests note occasional issues with room size, lighting and noise.
Cleanliness is a frequently highlighted positive aspect with many guests praising the spotless rooms and well-maintained common areas. However, minor inconsistencies in cleaning services have been mentioned.
The hotel staff are widely commended for their friendly, helpful and attentive service, creating a welcoming atmosphere. Guests emphasize the professionalism and efficiency of the reception team, although there are occasional mentions of areas that could use improvement in staff interactions.
Wi-Fi service is generally reliable and stable, though some guests have experienced weak and slow connections, particularly in certain areas of the hotel.
The spa offers a relaxing and clean environment with facilities like a jacuzzi, sauna and Turkish bath, though some guests have experienced operational issues and found access to be inconvenient and costly. The gym is available but noted to be small and not well-equipped with an additional charge for use.
Parking is secure and reasonably priced but limited in space with access challenges for larger vehicles. Families appreciate the kid-friendly amenities and supportive environment for children, though family rooms sometimes fall short in size and comfort.
Overall, NEYA Lisboa Hotel provides a satisfactory lodging experience with its central yet tranquil location, excellent breakfast and commendable staff service. Minor improvements in areas such as food variety, room maintenance and facilities could enhance the overall guest experience.
Categories
The breakfast at the NEYA Lisboa Hotel is a standout feature, frequently described as excellent with a varied selection catering to diverse dietary requirements, including gluten-free and lactose-free options. Guests highlight the quality and abundance of the food, though they note that the variety could be enhanced and the breakfast area can become crowded during peak hours.
The dining options receive mixed feedback. While the quality of the food, especially dinner and bar snacks, is praised for being exceptional and reasonably priced, some guests criticize the limited menu and the early closure of the in-house restaurant. There is a call for greater variety in food and better stocking of the bar.
Rooms at the NEYA Lisboa Hotel are generally appreciated for their spaciousness, cleanliness and modern decor. Comfortable beds and well-appointed amenities contribute to a positive guest experience, though some guests note occasional issues with room size, lighting and noise.
Cleanliness is a frequently highlighted positive aspect with many guests praising the spotless rooms and well-maintained common areas. However, minor inconsistencies in cleaning services have been mentioned.
The hotel staff are widely commended for their friendly, helpful and attentive service, creating a welcoming atmosphere. Guests emphasize the professionalism and efficiency of the reception team, although there are occasional mentions of areas that could use improvement in staff interactions.
Wi-Fi service is generally reliable and stable, though some guests have experienced weak and slow connections, particularly in certain areas of the hotel.
The spa offers a relaxing and clean environment with facilities like a jacuzzi, sauna and Turkish bath, though some guests have experienced operational issues and found access to be inconvenient and costly. The gym is available but noted to be small and not well-equipped with an additional charge for use.
Parking is secure and reasonably priced but limited in space with access challenges for larger vehicles. Families appreciate the kid-friendly amenities and supportive environment for children, though family rooms sometimes fall short in size and comfort.
Overall, NEYA Lisboa Hotel provides a satisfactory lodging experience with its central yet tranquil location, excellent breakfast and commendable staff service. Minor improvements in areas such as food variety, room maintenance and facilities could enhance the overall guest experience.
Hotel Taking Steps Towards Sustainability
NEYA Lisboa Hotel holds 'Zero Carbon' certification, indicating its commitment to calculating and compensating carbon emissions. It is Green Key certified, runs on 100% renewable energy with solar panels for electricity and water heating, and operates a 'Plastic Free' program. The hotel also uses FSC certified recycled paper and prioritizes local and seasonal products.
Certifications:
Green Key (greenkey.global)
Answers last updated by NEYA Lisboa Hotel
Accessible Hotel
This hotel features a dedicated wheelchair accessible room with automatic doors leading to the lobby, bar, and restaurant. It includes an elevator to the accessible room, a roll-up sink, removable grab-bars at the toilet, and a roll-in shower equipped with a shower bench and hand-held nozzle. Wheelchair-accessible parking and path of travel are also available.
To whom is your hotel/accommodation accessible?
People who use a wheelchair
People who use a wheelchair
Is there level-access route (might include lifts) from the road to the rooms? Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach? No
Show more...Hotel with Gym
This hotel offers a fitness center, allowing guests to maintain their workout routines. It includes equipment for various exercises.
Size of the gym: 20 m2 (215 ft2)
Gym equipment:
Treadmill(s) - Stationery bicycle(s) - Rowing machine(s) - Elliptical(s) - etc. Number: 1
Exercise machine(s) - Multi exercise station(s) - Special-purpose exercise device(s) - etc. Number: 1
Training bench(es) - Dumbbell sets - Barbell sets - Kettlebells - etc.
Cost for using the gym: Free for guests
Show more...4-Star Hotel
This eco-friendly hotel features comfortable rooms and sustainable practices. Its commitment to environmental responsibility, combined with its convenient location and quality amenities, makes it a unique and high-quality choice.
Hotel where Extra Health & Safety Measures Have Been Taken
Hotels that focus on sustainability often incorporate health and safety into their core values. This may include using eco-friendly cleaning products, promoting wellness, and ensuring a safe environment for guests and staff.Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
No
Do you perform temperature checks upon guests' arrivals?
No
Show more...No
Hotel for Honeymoon
Hotel with Spa
Size of the spa facilities: Indoor area: 50 m2 (538 ft2)
Spa facilities:
Hot tub(s) / Jacuzzi(s) - Number: 1
Relaxation Room(s)
Fitness area
Spa facilities opening hours: 09:00 - 19:30
Show more...Family Friendly Hotel
What percentage of your guests are families? Under 50%
Family-Friendly room types:
Family rooms. Number: 5
Please suggest which room type a family with one child should choose and where the child will sleep:
Family Room - Double bed plus 1 extra bed
Show more...Family Room - Double bed plus 1 extra bed
Romantic Hotel
Business Hotel
Hotel with Parking
Location of parking spaces:
At the basement(s).
Number of parking spaces reserved for people with disabilities: 1
Cost of parking: Cost per night: € 20
Show more...About NEYA Lisboa Hotel
License: 585
Guest Reviews
Location
For those who prefer to walk, the old town and other key attractions are about a 15 to 30-minute stroll away and the proximity to public transportation simplifies commuting. The area around the hotel is calm with little street noise, making it suitable for a restful stay.
Although slightly removed from the city center, the location is praised for its quiet and safe atmosphere. The neighborhood may not be vibrant with nightlife, but the easy accessibility to public transport and relative closeness to downtown provides a good balance. Uber and taxis are affordable alternatives for those who prefer quicker access to central Lisbon.
Overall, the NEYA Lisboa Hotel’s location is ideal for those looking to stay in a serene environment while still enjoying the convenience of city access and comprehensive public transportation options.
Breakfast
The breakfast is often praised for its abundance and rich offerings with a variety of breads, biscuits and even options to cater to those avoiding bread. Guests appreciated the overall organization and the early availability of a diverse buffet.
However, some areas for improvement were mentioned. While the breakfast quality was consistently rated highly, some guests felt the variety could be enhanced, noting that the same items appeared every day. During peak hours, the breakfast area could become overcrowded, leading to issues like long waits at coffee machines, occasionally unclean tables and shortages of utensils or food items.
Overall, the breakfast at NEYA Lisboa Hotel consistently receives positive remarks, especially for its quality and comprehensive range, making it a delightful start to the day for most guests despite some minor logistical challenges during busy periods.
Dinner
However, there are some areas needing improvement. Several guests mentioned that the bar's menu is too limited with a restricted choice of drinks and that it needs to be better stocked with advertised items. The restaurant space seems to be inadequate for the number of guests, leading to a lack of space and food availability. The in-house restaurant has been observed to close early at 3 PM and is often only open for lunch with dinner options limited to a small evening snack menu at the bar.
The quality of coffee and breakfast could also see enhancements, as some guests found the coffee too thick and the breakfasts lacking variety. While the bar service with snacks is appreciated, more variety in food options would be beneficial and has been requested by numerous visitors.
Overall, NEYA Lisboa Hotel's food quality and service receive high praise, especially for dinner, lunch and bar snacks, but addressing the limitations in food variety, bar stocking and restaurant space could further enhance the guest experience.
Rooms
The comfort of the beds and the aesthetic appeal of the rooms are frequently praised with descriptions such as clean, cozy and beautifully decorated being common. Modern facilities and spacious bathrooms also add to the positive experience with amenities often meeting guests’ expectations.
Despite the positive feedback, there are some areas where the hotel could improve. Some guests found their rooms smaller or darker than expected and occasional noise issues were reported. Additionally, a few reviews mention outdated furniture and occasional cleanliness issues, suggesting a need for more consistent maintenance.
Overall, NEYA Lisboa Hotel seems to provide a satisfactory lodging experience with its spacious, modern rooms and comfortable beds receiving strong praise from guests, though there are some minor shortcomings that could be addressed for an even better stay.
Beds
However, there are notable criticisms regarding the firmness of the mattresses and the comfort of the pillows. Some guests found the beds to be exceedingly hard, comparing them to sleeping on a wooden plank and noted that this significantly impacted their sleep quality. The firmness of the beds, coupled with uncomfortable pillows, detracted from the overall comfort for some visitors.
In summary, while many guests appreciate the comfort, size and cleanliness of the beds at NEYA Lisboa Hotel, there are consistent concerns about the firmness of the mattresses and pillows. It suggests that the hotel might consider offering a variety of bedding options to cater to different guest preferences for a more universally comfortable experience.
Cleanliness
However, some guests mention occasional lapses in the cleaning service, such as inconsistencies in towel replenishment and sporadic issues with dust and dirty carpets. Despite these minor drawbacks, the general consensus implies that the hotel maintains high cleanliness standards, making it a comfortable and hygienic choice for travelers.
Staff
The level of personal treatment is highly praised with numerous mentions of the staff being particularly supportive and accommodating. This includes an impressive commitment to cleanliness and eco-friendly practices, adding to the positive experience. Names like Raquel and Gustavo are singled out for their exceptional service.
While overwhelmingly positive, some reviews mention a need for improvement in areas such as breakfast service and interactions with certain staff members. Despite these isolated criticisms, the overall sentiment is that the NEYA Lisboa Hotel staff maintain a high standard of service, ensuring guests feel valued and cared for during their stay.
Wi-Fi
However, there were several instances where the Wi-Fi connection was described as weak, slow or unavailable, leading to difficulties in browsing and streaming. Some guests mentioned that the internet was not secured with a password and noted that in-room Wi-Fi performance varied with some experiencing signal drops or poor connectivity. Overall, while some guests found the Wi-Fi better than expected and serviceable for basic needs, others faced challenges with speed and reliability requiring improvements for more demanding activities.
Spa
However, there are several points of feedback that potential visitors should be aware of. During some stays, the spa was not operational due to scheduled repairs or other issues, leading to disappointment for those who were looking forward to its facilities. Moreover, access to the spa is not included in the regular room rates and comes with an extra charge, which some guests found to be inconvenient and complicated to navigate. The service quality at the spa has received mixed reviews with some noting it as extremely unpleasant and not worth the price. Additionally, guests had issues with booking spa services, encountering fully booked schedules or a lack of response from the spa service team.
In summary, while the spa at NEYA Lisboa Hotel has the potential to enhance a stay with its relaxing offerings and clean environment, there are operational and service-related aspects that could impact the overall experience.
Gym
Parking
However, parking was described as generally limited with a small number of spaces that require a request to be secured. Access to the parking garage can be challenging, especially for larger vehicles and at times the situation can be confusing. Some guests found parking spots easy to get, but many indicated it was far from straightforward with unloading luggage being a particular hassle.
Overall, while the hotel provides parking on-site, the capacity and ease of access could definitely benefit from improvements to better accommodate guests’ needs.
Family
However, some reviews point out that the family rooms are often small and may not meet the expectations for larger families or longer stays. Comments have noted that family rooms can be tiny or not up to the mark, suggesting room for improvement in this area. Despite these criticisms, some guests have found the family rooms to be comfortable, especially with added features like cribs. The general appeal for families remains positive with many finding the hotel a good choice for those with young kids.
4 Star
While some reviews acknowledge the hotel as modern, clean and functional, these positives are often overshadowed by complaints about service quality and value for money. Many guests feel that the hotel offers more of a three-star experience rather than four, pointing out that the hotel fails to provide a relaxing atmosphere. Additionally, while a few reviews commend the hotel for being the best value among four-star options, these perspectives seem to be in the minority.
Overall, NEYA Lisboa Hotel seems to have potential but falls short in areas crucial to maintaining a four-star reputation, leaving guests with a generally lukewarm impression.
Business
However, some feedback suggested that while the business services are generally good, there are occasional shortcomings in the conference facilities. Despite these minor issues, the hotel remains a practical choice for business trips and short weekend breaks. The safety for tall individuals and the ability to fit laptops in rooms contribute to the business-friendly setup. Although not specifically built for business stays, the overall offerings make it a viable option for business travel.
No, NEYA Lisboa Hotel doesn't have any pool.
Yes, a spa is available at NEYA Lisboa Hotel. For more information, read the answers to the Spa questionnaire
No, NEYA Lisboa Hotel doesn't allow dogs.
Yes, parking facilities are available at NEYA Lisboa Hotel. For more information, read the answers to the Parking questionnaire
Yes, NEYA Lisboa Hotel has a gym. For more information, read the answers to the Gym questionnaire
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