MASA Hotel & Spa Campo Grande Collection
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Summary of reviewsMASA Hotel & Spa Campo Grande Collection offers a well-regarded overall experience, praised for its strategic location, excellent breakfast, clean and comfortable rooms, exceptional staff and quality gym facilities. Positioned about 10 minutes from Lisbon Airport, the hotel’s location is ideal for travelers and provides easy access to the city center via nearby metro and bus routes. The tranquil residential area and the scenic park across the street add to its charm, though it is slightly remote from the historic center.
The breakfast service is highly appreciated for its variety, quality and the inclusion of fresh fruits and gluten-free options. The positive dining experience is often enhanced by friendly and helpful staff, though some guests noted the need for better organization during peak hours. Despite some criticisms, the breakfast generally offers great value for money.
Dinner reviews are more mixed. While the food quality is often described as excellent with delicious and well-presented dishes, the limited dinner menu and lack of vegetarian options are seen as drawbacks. The restaurant’s focus on halal food and the absence of alcoholic beverages may not cater to all guests' preferences. Moreover, the high cost of dining and occasional service errors detract from the experience for some visitors.
Room experiences are predominantly positive, emphasizing cleanliness, spaciousness and modern amenities. The rooms are well-kept with daily cleaning routines, comfortable beds and sizeable bathrooms. However, issues like occasional noise, lack of soundproofing and operational hiccups such as delayed check-ins have been noted. Despite these minor drawbacks, the overall comfort and modernity of the rooms contribute significantly to the pleasant stay.
The hotel is consistently lauded for its cleanliness. Guests often describe the environment as spotless and modern with any cleanliness lapses being rare and minor. The attentive and friendly staff further enhance the experience, providing excellent service throughout the hotel, though occasional staff shortages and isolated incidents of unwelcoming behavior are noted.
The Wi-Fi service receives mixed feedback. While it is generally good and free, its performance varies depending on room location with some areas experiencing weak signals. The hotel’s gym, despite being described as small or cramped by some, is well-equipped, clean and provides a comprehensive workout experience with limited access times and occasional fees being minor concerns.
Spa facilities receive praise for cleanliness, quality massage services and a relaxing atmosphere. However, the extra charges for spa access and the small size of the facilities are common points of contention. The indoor pool is also clean and pleasant, although the additional cost and limited size are noted as drawbacks.
Overall, MASA Hotel & Spa Campo Grande Collection offers a comfortable and modern stay with excellent amenities and strategic location, making it suitable for various travel needs, despite a few areas requiring improvement.
Categories
The breakfast service is highly appreciated for its variety, quality and the inclusion of fresh fruits and gluten-free options. The positive dining experience is often enhanced by friendly and helpful staff, though some guests noted the need for better organization during peak hours. Despite some criticisms, the breakfast generally offers great value for money.
Dinner reviews are more mixed. While the food quality is often described as excellent with delicious and well-presented dishes, the limited dinner menu and lack of vegetarian options are seen as drawbacks. The restaurant’s focus on halal food and the absence of alcoholic beverages may not cater to all guests' preferences. Moreover, the high cost of dining and occasional service errors detract from the experience for some visitors.
Room experiences are predominantly positive, emphasizing cleanliness, spaciousness and modern amenities. The rooms are well-kept with daily cleaning routines, comfortable beds and sizeable bathrooms. However, issues like occasional noise, lack of soundproofing and operational hiccups such as delayed check-ins have been noted. Despite these minor drawbacks, the overall comfort and modernity of the rooms contribute significantly to the pleasant stay.
The hotel is consistently lauded for its cleanliness. Guests often describe the environment as spotless and modern with any cleanliness lapses being rare and minor. The attentive and friendly staff further enhance the experience, providing excellent service throughout the hotel, though occasional staff shortages and isolated incidents of unwelcoming behavior are noted.
The Wi-Fi service receives mixed feedback. While it is generally good and free, its performance varies depending on room location with some areas experiencing weak signals. The hotel’s gym, despite being described as small or cramped by some, is well-equipped, clean and provides a comprehensive workout experience with limited access times and occasional fees being minor concerns.
Spa facilities receive praise for cleanliness, quality massage services and a relaxing atmosphere. However, the extra charges for spa access and the small size of the facilities are common points of contention. The indoor pool is also clean and pleasant, although the additional cost and limited size are noted as drawbacks.
Overall, MASA Hotel & Spa Campo Grande Collection offers a comfortable and modern stay with excellent amenities and strategic location, making it suitable for various travel needs, despite a few areas requiring improvement.
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About MASA Hotel & Spa Campo Grande Collection
License: 11037
Guest Reviews
Location
The hotel is in Campo Grande, known for its peaceful atmosphere, yet it's just a walking distance from multiple metro stations, making commuting straightforward. Visitors find the hotel's location convenient despite being on the outskirts, highlighting its accessibility to various modes of public transport, including buses, metro and trains.
While some guests note it is somewhat remote from Lisbon's historic center, they still acknowledge the ease of reaching downtown through a short metro ride. Plus, being away from tourist-heavy zones offers a more relaxing stay. The surrounding neighborhood is enriched with local dining spots, shops and a park that adds to the area's charm.
Overall, MASA Hotel's location strikes a balance between accessibility for airport-bound travelers and connectivity to Lisbon’s main attractions, making it a suitable choice for diverse travel needs.
Breakfast
Staff interaction at breakfast has also been commended with mentions of friendly and helpful service enhancing the overall dining experience. A particular standout was the impeccable and expansive selection, often described as exceptional and even magical by some.
However, there were occasional criticisms regarding the timeliness and replenishment of certain food items, especially during peak hours. Some guests found the breakfast area a bit chaotic and noted the need for better organization. Despite some of these drawbacks, the overall sentiment remains that the breakfast offers great value for money with its wide variety of high-quality products pleasing a diverse range of tastes.
Dinner
However, some aspects of the dining experience at the hotel require improvement. The restaurant serves only halal food and does not provide any alcoholic beverages, which might disappoint some guests. Additionally, the dinner menu is criticized for being very limited, lacking vegetarian options and not catering well to special dietary requirements. Communication issues with the dining staff were also reported, which added to the guests' frustration.
The cost of dining is another significant concern with multiple reviews indicating that the meals are very expensive and not always worth the price, particularly when portions are small or when the food is not freshly prepared. Instances of poorly handled dinner reservations and limited dinner availability on weekends have also led guests to seek alternative dining options in the town or nearby areas.
Overall, while some guests enjoyed their meals and found the food to be outstanding, others felt that both the menu variety and the service could be enhanced to provide a more consistent and satisfactory dining experience.
Rooms
The bathrooms are often noted for their size and modern design, including powerful showers and quality toiletries, though some guests reported occasional issues like clogged drains. Daily room cleaning was a frequent mention, contributing to the rooms' well-maintained appearance.
Views from the rooms vary with some boasting pleasing vistas of the city or terraces with ample space, while others face less appealing sights of adjacent buildings or technical courtyards. Noise was a minor issue for a few with some rooms not being fully soundproofed, leading to disturbances from traffic or airplanes.
Some rooms were described as small or not very luminous, which might not suit all preferences. Occasionally, guests encountered operational hiccups, such as long check-in times or rooms not being ready upon arrival. Amenities like slippers, bathrobes or extra pillows were sometimes lacking, though these issues were exceptions rather than the rule.
Overall, the reviews paint a picture of comfortable, spacious and well-kept rooms that can cater to both solo travelers and families with connecting rooms for larger groups. The hotel's modern style and cleanliness stand out as key factors in providing a pleasant stay, albeit with a few areas for improvement in soundproofing and room readiness.
Beds
Cleanliness
However, while many guests found the hotel and its rooms to be immaculate, there were occasional remarks about less-than-perfect cleaning standards in specific instances. A few reviews mentioned dusty rooms, unclean bathrooms and overlooked details like frayed towels or sticky TV remotes.
Overall, the hotel's cleanliness, alongside its friendly and attentive staff, modern facilities and comfortable rooms, make it a pleasant place to stay. Despite minor lapses in some areas, the general consensus praises the MASA Hotel & Spa Campo Grande Collection for maintaining high cleanliness standards, ensuring a comfortable and enjoyable stay for its guests.
Staff
The hotel’s service staff, including those in the spa and sports complex, receive accolades for their professionalism and attentiveness, contributing to an overall pleasant experience. Guests also appreciate the cleanliness and food replenishment efforts, attributing these to the staff’s dedication and efficiency.
However, there are occasional mentions of staff shortages and isolated incidents of unwelcoming behavior or errors. Despite these rare hiccups, the general consensus is that the MASA Hotel & Spa Campo Grande Collection boasts a team that goes above and beyond to ensure a comfortable and enjoyable stay, marked by kindness, competence and exceptional hospitality.
Wi-Fi
Spa
However, there are recurring mentions of extra charges for spa access, which has been a point of contention among guests. To use the spa, pool, gym and other wellness facilities, patrons are required to pay additional fees, which some found disappointing and expensive. The spa itself is often described as small with some facilities at times out of service and others pointing out issues like the overuse of chlorine in the jacuzzi. Additionally, the spa operates on limited hours and requires reservations, which has caused inconvenience to some visitors.
Despite these drawbacks, the overall sentiment towards the spa remains one of satisfaction, particularly with the quality of services and the relaxing atmosphere it provides. Those seeking a more comprehensive spa experience, however, might find the additional costs and limited facilities to be a hindrance.
Gym
Several reviews highlight the gym's accessibility, often free for a limited time per stay, though additional costs and limited access times are mentioned as downsides. Many guests appreciated the convenience of having gym access included with their room reservation, while others noted the added fees for extended use. The gym's location, being underground along with the pool and spa, contributes to a peaceful environment for fitness activities, although the availability of locker keys was an occasional concern.
Overall, despite some minor criticisms regarding size and access fees, the gym at MASA Hotel & Spa Campo Grande Collection receives commendations for its well-maintained and adequately equipped facilities, contributing positively to the overall guest experience.
Pool
However, numerous reviews mention that access to the pool comes at an additional cost of 10 euros per person, which many guests find unreasonable and disappointing. This additional fee has been a significant point of contention with some guests feeling that it was not worth the expense. Furthermore, the pool's small size and limited accessibility have been noted as drawbacks, leading some to describe it as cramped and overcrowded at times. The cleanliness of the pool area, especially the walls and the water, has also been criticized in some reviews, raising concerns about hygiene standards.
In summary, while the pool and jacuzzi at MASA Hotel & Spa Campo Grande Collection have their merits, the additional costs and certain limitations in size and cleanliness have left several guests feeling that the overall experience did not meet their expectations.
Parking
However, there are several drawbacks. The cost of parking is a common complaint with rates often described as high, ranging from 15 to 25 euros per day. The underground garage is noted for its narrow lanes, making maneuvering difficult, especially for larger vehicles. Limited parking spaces and the lack of visibility in the parking passage further complicate the experience. Some reviews mention that the parking lot has poor signage, which can make it challenging to locate and navigate.
Overall, while the convenience of having parking available is appreciated, the associated costs and logistical difficulties pose significant drawbacks for guests.
EV charging stations
Family
The hotel's location is conveniently 15 minutes from the airport, making it an ideal stop for family travelers. There are affordable dining options nearby, adding to the convenience and value for money. The lobby and rooms may lack charm but are functional and well-maintained, providing adequate space for large families or groups.
However, there are some drawbacks, such as additional charges for amenities like extra beds and baby cots and some guests noted noise disturbances from other families or groups, particularly in common areas like the pool. Despite these issues, many families have found the hotel to offer excellent facilities, making it a good option for family vacations.
4 Star
Several guests felt that the hotel did not meet four-star standards, citing issues such as poor soundproofing, basic breakfast offerings and lack of amenities like bathrobes and slippers. Some also pointed out the unexpected extra charges, including fees for coffee capsules and spa services, which detracted from the overall experience. Additionally, maintenance problems and outdated decor were mentioned, highlighting a gap between expectations and reality for a hotel of its purported class.
The service received mixed reviews; while some employees delivered five-star service, others were perceived as not meeting the professional expectations of a four-star hotel. Noise levels and the presence of low-level guests were also concerns for some patrons, impacting their overall stay.
The hotel does have its merits, including modern design and potential for luxury, but it appears that certain operational and service discrepancies need addressing to consistently meet the four-star standard.
Business
The accommodation is solid for business trips, offering all necessary amenities, including functional and good business meeting and conference rooms. The reception staff, generally friendly and efficient, sometimes received mixed feedback, but the overall business ambiance remains highly favorable.
The hotel's location is a significant advantage, especially for those attending nearby conferences. Business services, such as room service after 10 PM and an efficient taxi calling service, add to the convenience. While there were some constructive criticisms regarding the business information provided, the overall service remains positively rated. For anyone needing a hassle-free, business-friendly stay, MASA Hotel & Spa Campo Grande Collection is a commendable choice.
Accessible
Indoor Pool
Yes, MASA Hotel & Spa Campo Grande Collection has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at MASA Hotel & Spa Campo Grande Collection.
No, MASA Hotel & Spa Campo Grande Collection doesn't allow dogs.
Yes, parking facilities are available at MASA Hotel & Spa Campo Grande Collection.
Yes, MASA Hotel & Spa Campo Grande Collection has a gym.
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