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Hills Hotel Lisboa

Lisbon , Rua De Dona Estefânia 24 (Show on Map)

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1 room2 guests 1 room, 2 guests

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Summary of reviewsHills Hotel Lisboa receives commendations for various positive aspects, notably its favorable location that effortlessly balances between accessibility and tranquility. Guests appreciate the hotel’s proximity to multiple transportation options, allowing easy access to Lisbon’s main attractions while enjoying the peace of its charming neighborhood, replete with local cafes, restaurants and shops.

The breakfast at Hills Hotel Lisboa is widely appreciated for its variety and taste with many guests praising the delicious offerings and the friendly, helpful staff, despite occasional comments on limited variety and minor service issues. Dinner experiences at the hotel's rooftop restaurant are highlighted for their quality and ambiance, complemented by the attentive and friendly staff who ensure a pleasant dining experience. However, inconsistent availability of dining services and some specific dish critiques are noted.

The hotel’s rooms feature modern and stylish decor, clean and comfortable interiors and inviting furnishings, making them aesthetically pleasing and cozy. The comfortable, large beds are often singled out for special mention. Nevertheless, the room sizes are often considered small with some guests experiencing issues with bathroom space, ventilation and noise. Cleanliness is generally praised with guests speaking highly of the thorough daily cleaning routines and the well-maintained common areas, despite a few isolated lapses.

The exceptional service provided by the staff is one of the hotel’s most significant strengths. Many guests reflect positively on the professionalism, friendliness and helpfulness of the team, particularly at the reception and during housekeeping with personalized attention making guests feel welcomed and well cared for.

WiFi service receives mixed feedback, though many guests report a good connection in their rooms. Families and guests looking for efficient use of space find the rooms' layout effective and appreciate the welcoming atmosphere, although expectations for soundproofing and responsiveness to requests vary.

In conclusion, while Hills Hotel Lisboa excels in several areas crucial to a comfortable stay, such as location, bed quality, cleanliness and staff service, it faces challenges in meeting all aspects expected of a four-star rating. Many guests believe the hotel aligns more closely with a three-star experience in terms of room size, amenities and overall ambiance. Despite these reservations, the hotel remains a solid choice for those valuing a quiet environment with good city access and excellent service.
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Accessible Hotel

This hotel offers accessibility-optimized rooms and is wheelchair accessible throughout. Specific features include emergency cords in bathrooms, lower bathroom sinks, higher level toilets, and grab rails. Walk-in showers are available in some rooms, and it is hearing accessible.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

4-Star Hotel

Room Types

Economy Twin Room The twin room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 2 beds.

Double Room Featuring free toiletries, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 1 bed.

Twin Room Providing free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit offers 2 beds.

Thematic Room This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit has 1 bed.

Suite This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a minibar, a coffee machine as well as city views. The unit has 1 bed.

Economy Double Room Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar and a coffee machine. The unit has 1 bed.

About Hills Hotel Lisboa

License: 8415

Guest Reviews

Location

Hills Hotel Lisboa enjoys a favorable location that balances proximity to key transportation nodes and a quieter, more relaxed neighborhood atmosphere. Situated about a 10-minute walk from multiple metro and bus stations, the hotel provides convenient access to the city center and airport, typically within a 10-30 minute journey. Though it's not smack in the middle of the bustling tourist spots, the surrounding area offers a charming selection of cafes, restaurants and shops, allowing guests to enjoy local dining and shopping options without the noise of the city.

The hotel is ideal for those who appreciate a peaceful stay while remaining within walking distance of Lisbon's main attractions. Reviews commend the ease of accessing public transportation and the overall safety and pleasant nature of the neighborhood. Some guests note that the location may seem a bit far from the primary sights, typically about a 30-minute walk or a short, affordable Uber ride away, but find the trade-off worthwhile for the quiet and comfort provided.

Overall, Hills Hotel Lisboa is praised for its good connectivity, quiet environment and proximity to various eateries and shops, making it a solid choice for travelers seeking a balance between urban exploration and restful accommodation.

Breakfast

The breakfast at Hills Hotel Lisboa receives a range of feedback from guests with many highlighting positive aspects. Guests often praise the extensive and varied selection of offerings, including pastries, fresh fruits, cheeses, hams and an array of beverages. The breakfast is frequently described as delicious, tasty and even fabulous with mentions of specific high points such as a very modern and diversified spread, as well as friendly and helpful staff enhancing the experience.

However, there are occasional criticisms. Some guests feel the breakfast could benefit from more variety, noting repetitiveness over multiple days and the absence of certain items like vegetables. A few reviews mention the breakfast room as uninviting with reports of it being cramped or cold. There are also instances where the quality of certain items like hot drinks or hot food doesn’t meet expectations with some guests pointing out that replenishment can be slow.

Overall, the breakfast at Hills Hotel Lisboa is generally well-received with many guests appreciating the quality and variety, although there is room for improvement in certain areas to meet all expectations.

Dinner

Hills Hotel Lisboa offers a diverse dining experience that has left many guests with delightful memories. The standout feature is the hotel's rooftop dining area, praised for its spectacular atmosphere and delectable dishes. Many have found the meals to be of very high quality and thoroughly enjoyed their dining experiences at the hotel's restaurant. While some have commented on the limited dining options surrounding the hotel, the on-site meals have garnered positive feedback for their taste and variety.

Guests have also highlighted the very friendly and helpful staff, who not only provide excellent service but also offer great dining recommendations. Despite some issues with certain dishes, such as overpriced pizza and a below-medium quality chicken salad, the overall consensus is that the food in the hotel's restaurant is generally very good.

There were, however, a few notable instances of dissatisfaction. Some guests experienced issues with the availability of restaurant services, including being refused service close to closing time and the occasional closure of the rooftop bar. Additionally, there were complaints about the absence of dinner services on certain days, which led some guests to seek alternative dining options recommended by the hotel staff.

In summary, Hills Hotel Lisboa's dining experience is mostly praised for its excellent quality, friendly service and lovely rooftop setup, though a few aspects could benefit from improved consistency and availability.

Rooms

Hills Hotel Lisboa presents a blend of modern design and comfort, although the room sizes consistently emerge as a point of contention among guests. The positive highlights include clean rooms with beautiful and modern furnishings, comfortable beds and large, functional showers. The rooms are often praised for their aesthetic appeal and thoughtful decor, which many find quite charming and cozy.

For guests booking rooms with balconies, there is the added benefit of good light and a pleasant outdoor space. Some guests even noted outstanding amenities, like a complementary bottle of wine and excellent Wi-Fi. The hotel’s central location offers good metro and bus connections, making it a convenient choice for exploring the city.

Despite these positives, there are numerous mentions of the rooms being small and sometimes cramped. Bathrooms are also frequently described as tiny with minimal counter space and some rooms suffer from inadequate ventilation and lack of natural light. Soundproofing appears to be a significant issue, as guests reported being disturbed by noise from neighboring rooms and external sources. Functional problems like non-working air conditioning, broken appliances and fluctuating water temperatures in showers were also encountered by several guests.

The cleanliness generally meets guests' standards, although there are occasional lapses. Notably, the friendly and accommodating staff tend to leave a positive impression on visitors, enhancing their overall experience despite some of the room-related shortcomings. Overall, while the hotel excels in style and location, room size and functionality might not align with the expectations set by its four-star rating.

Beds

The beds at Hills Hotel Lisboa receive high praise from guests for their comfort and quality. Many visitors highlight the comfortable and large beds as standout features, often mentioning how well they slept during their stay. The bedding is frequently described as being of top quality with clean sheets and a pleasing texture that adds to the overall restful experience. Guests also appreciate the spaciousness of the beds, particularly the large and huge options which provide plenty of room to stretch out. The bedding is noted for being clean and the comforters for being especially cozy. Despite a few mentions of beds being small or uncomfortable, particularly where two mattresses were joined together, the overwhelming sentiment is one of satisfaction with both the comfort and quality of the beds at Hills Hotel Lisboa.

Cleanliness

Hills Hotel Lisboa garners mixed reviews when it comes to cleanliness with a notable leaning towards positive experiences. Many guests highlight the excellent and impeccable cleanliness of the rooms and common areas, appreciating the daily cleaning routine and the fresh, clean bedding. Several reviewers noted that the overall environment of the hotel was well-maintained with a clean, modern style that complements its comfort and convenience. The bathrooms, in particular, received praise for their cleanliness.

However, some guests reported inconsistencies, such as dirty windows, dust in visible areas and specific issues with uncleaned bathrooms and fixtures. Despite these occasional lapses, the hotel's cleaning staff is frequently commended for their efforts with multiple mentions of first-class daily room cleaning. The overall atmosphere remains positive with guests appreciating the clean and cozy interiors of the rooms and the hotel's well-cared-for decoration.

While a few guests experienced less satisfactory room conditions, these instances appear to be outliers in what is generally described as a very clean and comfortable hotel.

Staff

The staff at Hills Hotel Lisboa have received numerous accolades for their exceptional service. Reviews overwhelmingly highlight the friendliness, professionalism and helpfulness of the team. Guests consistently describe the check-in process as smooth and friendly with reception staff being especially noted for their courteous and accommodating demeanor. Many reviews mention that the receptionists and front desk team were professional, knowledgeable and pleasant in all interactions.

Housekeeping and other personnel were also praised for their efficiency and attentiveness, ensuring that guests' needs were promptly met. Specific mentions of individual staff members like Suzane, who provided outstanding service, further underscore the high level of personal attention and care extended to guests. Despite occasional criticisms about isolated incidents of rudeness or inefficiency, the overarching sentiment is one of appreciation for the staff's dedication and warm hospitality.

The employees went above and beyond to make guests feel welcomed and at home, often assisting with special requests and resolving issues with a high degree of professionalism. The positive and friendly atmosphere created by the hotel's personnel significantly contributed to many guests' enjoyable stays, making Hills Hotel Lisboa a standout choice for those seeking excellent customer service.

Wi-Fi

Guests at Hills Hotel Lisboa have varying experiences with the WiFi service. Some highlighted the strong signal and robust connection available in their rooms, noting the good service and absence of issues. However, others faced challenges, such as the WiFi not working or disconnecting frequently in their rooms and occasional lack of internet. Despite these inconsistencies, many reported having access to WiFi and appreciated the availability of USB wall sockets. While there were a few concerns about connectivity, several guests did find the WiFi service to be satisfactory.

Family

Hills Hotel Lisboa features rooms that are small but well-organized, ideal for those looking for efficient use of space. The establishment extends a warm welcome to its guests by offering a complimentary welcome drink. Despite the compact size of the entry area, guests can expect basic amenities that cater to essential needs. However, prospective visitors should be aware of some limitations such as the lack of soundproofing and unresponsiveness from the staff to additional requests. The breakfast area has been noted to feel cold and the hotel's focus remains on providing the basics rather than luxurious extras.

4 Star

The 'Hills Hotel Lisboa' carries a four-star rating, but guest reviews indicate that it may not live up to that standard. Many visitors feel it compares more closely to a three-star hotel. Criticisms highlight a variety of issues, including a lack of soundproof rooms, small and often flooded bathrooms, an uninviting decor and poor maintenance. Essential amenities typically expected in four-star hotels, such as bathtubs, toothbrush cups and cotton swabs, are reportedly missing.

The hotel's breakfast offering is frequently described as mediocre and uninspired, falling short of the quality anticipated for its rating. The overall ambiance, from dark hallways to the tiny reception area, doesn't meet the expectations set by a four-star status. Additionally, guests found the value for money lacking with high prices not reflected in the quality of service and facilities provided.

Ultimately, the consistent message from reviews is that 'Hills Hotel Lisboa' is more in line with the experience of a three-star hotel and does not meet the criteria or expectations of a four-star property.

No, Hills Hotel Lisboa doesn't have any pool.

No, a spa isn't available at Hills Hotel Lisboa.

No, Hills Hotel Lisboa doesn't allow dogs.

No, parking facilities aren't available at Hills Hotel Lisboa.

No, Hills Hotel Lisboa doesn't have a gym.

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