Eurostars Universal Lisboa
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Summary of reviewsEurostars Universal Lisboa, located in the vibrant and modern Parque das Nações district, is well-regarded for its incredibly convenient location. Its proximity to the Oriente train and metro station allows easy access to Lisbon's airport, city center and major attractions. Surrounded by numerous dining options, a large shopping center and notable attractions like the Oceanarium and Altice Arena, the hotel serves as an ideal hub for both business and leisure travelers. Despite being away from the historical center, the excellent transport links ensure guests can effortlessly explore the old city while enjoying the quiet, modern environment.
The hotel’s breakfast service receives high praise for its excellent, varied and high-quality offerings. Guests appreciate the sumptuous spread of fresh produce, including fruits and pastries and the superb presentation. The friendly and courteous staff further enhance the breakfast experience, although some guests feel the price is steep and a few have noted repetitive options for longer stays.
Dinner at the hotel's restaurant also enjoys positive remarks for its delicious, well-cooked and varied meals with particular praise for the New Year's Eve celebration. However, some diners experienced slow service, limited menu variety and high prices, which suggests there is room for improvement in this area.
Rooms at Eurostars Universal Lisboa are lauded for their modern decor, cleanliness and comfort. Guests frequently highlight the spaciousness, high-quality bedding and thoughtful amenities like walk-in showers and ample bathroom supplies. Many rooms provide stunning views, particularly of the river and the contemporary design creates a cozy atmosphere. Despite some concerns about room size and occasional maintenance issues, the overall impression remains positive.
Cleanliness throughout the hotel is impeccable with spotless rooms and beautifully maintained common areas contributing to a comfortable and luxurious stay. The hotel's attention to hygiene and the well-cared-for environment are consistently praised by guests.
The staff at Eurostars Universal Lisboa are a standout feature, often described as friendly, professional and attentive. Their helpfulness and efficiency leave a lasting positive impression on guests, significantly enhancing the overall experience.
Wi-Fi at the hotel receives mixed reviews. While many guests find it fast, reliable and strong enough for streaming services, others report intermittent connections and difficulties accessing the network, indicating some inconsistencies in the service.
The gym facilities are considered functional but minimal with limited equipment that some guests feel does not meet five-star standards. On the other hand, the wellness section, including a sauna and steam room with impressive views, is well-received.
The rooftop pool, a highlight for many guests, offers spectacular city views and an alluring atmosphere, especially when complemented by the rooftop bar. However, the pool's small size, lack of heating and limited sunbeds sometimes detract from the otherwise luxurious setting.
Parking options at the hotel are generally favorable with clean, spacious and secure underground parking praised by many. However, the daily fee of 20 euros is considered steep by some guests.
The hotel also caters well to families, providing spacious family rooms and a welcoming environment for those traveling with children.
In summary, Eurostars Universal Lisboa is highly regarded for its excellent location, modern and clean accommodations, attentive staff and impressive amenities such as the rooftop pool and breakfast service. While there are minor areas for improvement, particularly with the dinner service, Wi-Fi, gym facilities and room sizes, the overall experience is very positive, making it a desirable choice for both business and leisure travelers visiting Lisbon.
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The hotel’s breakfast service receives high praise for its excellent, varied and high-quality offerings. Guests appreciate the sumptuous spread of fresh produce, including fruits and pastries and the superb presentation. The friendly and courteous staff further enhance the breakfast experience, although some guests feel the price is steep and a few have noted repetitive options for longer stays.
Dinner at the hotel's restaurant also enjoys positive remarks for its delicious, well-cooked and varied meals with particular praise for the New Year's Eve celebration. However, some diners experienced slow service, limited menu variety and high prices, which suggests there is room for improvement in this area.
Rooms at Eurostars Universal Lisboa are lauded for their modern decor, cleanliness and comfort. Guests frequently highlight the spaciousness, high-quality bedding and thoughtful amenities like walk-in showers and ample bathroom supplies. Many rooms provide stunning views, particularly of the river and the contemporary design creates a cozy atmosphere. Despite some concerns about room size and occasional maintenance issues, the overall impression remains positive.
Cleanliness throughout the hotel is impeccable with spotless rooms and beautifully maintained common areas contributing to a comfortable and luxurious stay. The hotel's attention to hygiene and the well-cared-for environment are consistently praised by guests.
The staff at Eurostars Universal Lisboa are a standout feature, often described as friendly, professional and attentive. Their helpfulness and efficiency leave a lasting positive impression on guests, significantly enhancing the overall experience.
Wi-Fi at the hotel receives mixed reviews. While many guests find it fast, reliable and strong enough for streaming services, others report intermittent connections and difficulties accessing the network, indicating some inconsistencies in the service.
The gym facilities are considered functional but minimal with limited equipment that some guests feel does not meet five-star standards. On the other hand, the wellness section, including a sauna and steam room with impressive views, is well-received.
The rooftop pool, a highlight for many guests, offers spectacular city views and an alluring atmosphere, especially when complemented by the rooftop bar. However, the pool's small size, lack of heating and limited sunbeds sometimes detract from the otherwise luxurious setting.
Parking options at the hotel are generally favorable with clean, spacious and secure underground parking praised by many. However, the daily fee of 20 euros is considered steep by some guests.
The hotel also caters well to families, providing spacious family rooms and a welcoming environment for those traveling with children.
In summary, Eurostars Universal Lisboa is highly regarded for its excellent location, modern and clean accommodations, attentive staff and impressive amenities such as the rooftop pool and breakfast service. While there are minor areas for improvement, particularly with the dinner service, Wi-Fi, gym facilities and room sizes, the overall experience is very positive, making it a desirable choice for both business and leisure travelers visiting Lisbon.
Hotel with Swimming Pool
The Eurostars Universal Lisboa features a modern pool area, providing a comfortable and convenient amenity for guests. The hotel is well-located for exploring Lisbon.
Outdoor Pool
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
5-Star Hotel
Hotel with Outdoor Pool
About Eurostars Universal Lisboa
License: 9908
Guest Reviews
Location
The area around the hotel, known for its modern development, ensures that visitors are surrounded by a plethora of dining options along the coastline, as well as a large shopping center, Centro Vasco da Gama. Nearby attractions such as the Oceanarium, Altice Arena and the peaceful riverside promenade make this location even more appealing. The hotel's placement in a business district adds another layer of convenience for those attending meetings or conferences.
Despite being some distance from the historical center of Lisbon, the hotel's excellent transport links via metro and bus make it easy to explore the old city. Guests appreciate the quiet and modern environment of Parque das Nações, which offers a reprieve from the bustling city center. Whether staying for business or leisure, the Eurostars Universal Lisboa provides an optimal balance of accessibility, modern amenities and local attractions.
Breakfast
Guests frequently highlight the breakfast as a perfect, indulgent way to start the day with well-presented dishes that are both delicious and aesthetically pleasing. The options are abundant, from local specialties to international favorites, ensuring that there is something for everyone. Many reviewers particularly commend the exceptional service from the friendly and courteous staff, which enhances the overall breakfast experience.
While most feedback is overwhelmingly positive, there are a few mentions of the breakfast being expensive and a handful of comments about the variety being somewhat repetitive for longer stays. Some guests also noted occasional lapses in the replenishment of items and the availability of certain products, suggesting minor areas for improvement.
Despite these comments, the general consensus remains that the breakfast at Eurostars Universal Lisboa is a highlight of the stay with many recommending it for its richness, variety and overall quality. It's a breakfast experience that matches the luxurious standards of the hotel, contributing to an enjoyable and satisfying start to the day.
Dinner
However, there are areas for improvement. Some guests found the menu limited and repetitive and several mentioned long waits for service with instances of room service being delayed or incorrect. The restaurant's prices and corkage fees were considered high by some and the service experience at dinner was sometimes described as disorganized. The language barrier with staff and a lack of knowledge about the dishes were also points of concern.
Ultimately, while many guests enjoyed their dining experience and appreciated the friendly staff and lovely setup, there were notable mentions of slow service and some dissatisfaction with menu variety and pricing.
Rooms
Several rooms also boast stunning views, particularly those overlooking the river, which enhance the overall experience. The inclusion of thoughtful touches, such as walk-in showers and spacious bathrooms, adds to the positive feedback. The rooms are described as bright with superb lighting and benefit from soundproofing which ensures a quiet retreat despite external noise sources like nearby construction and trains.
However, there are some notable criticisms, primarily centered around the size of the rooms. A number of guests found certain rooms to be smaller than expected for a five-star hotel with specific mentions of cramped spaces and insufficient storage. Issues such as noise from corridors, sewage smells and inadequate climate control have been reported by some visitors, detracting from their overall satisfaction. Furthermore, occasional lapses in cleanliness and maintenance, as well as non-functional room amenities, were raised as concerns.
Despite these drawbacks, the overall impression of the rooms at Eurostars Universal Lisboa remains positive, bolstered by their modern, clean and comfortable nature. The combination of stylish decor, thoughtful room design and attentive housekeeping make it a pleasant choice for travelers looking for a contemporary stay in Lisbon.
Beds
Cleanliness is a recurring satisfaction point with rooms often described as clean and tidy. The beds are usually spacious and the linens top-notch, enhancing the comfort levels. Despite a few mentions of beds being too soft, moving due to wheels or twin beds pushed together, the vast majority of guests enjoyed the bedding and the high quality of sleep it provided.
However, some reviews noted minor issues such as poorly made beds, insufficient firmness or confusion with bed arrangements. Despite these few drawbacks, the beds at Eurostars Universal Lisboa significantly contribute to the overall positive lodging experience, ensuring a restful stay for most guests.
Cleanliness
Attention to detail is a hallmark of this hotel with rooms cleaned daily, ensuring that guests always return to a tidy and fresh environment. The property itself is not only clean but also beautifully decorated and modern, contributing to an atmosphere of comfort and luxury. Many reviews emphasize the exceptional cleanliness, noting that the hotel’s hygiene management is impeccable.
The staff's dedication to maintaining a clean environment is evident with high standards upheld throughout the common areas, rooms and amenities. Despite a few instances where cleaning times were delayed or slight oversights occurred, the overall consensus is that the hotel maintains extraordinary levels of cleanliness. Guests appreciate the inviting and comfortable atmosphere facilitated by the pristine conditions.
In addition to its cleanliness, the hotel offers a welcoming ambiance with friendly staff and modern conveniences that enhance the stay. The rooftop terrace and beautiful views from the rooms add to the allure, making the Eurostars Universal Lisboa not only a clean but also a delightful retreat in the city.
Staff
Guests describe interactions with various staff members as overwhelmingly positive, highlighting individuals such as JoAnna and João for their remarkable assistance. Throughout the hotel, from the front desk to the dining room, the staff is commended for being incredibly helpful, polite and always ready to greet guests with a smile. This approach has fostered an environment where staff attentiveness and proactive problem-solving ability shine brightly.
Despite the predominantly favorable comments, there are a few criticisms that hint at organizational inconsistencies with some guests experiencing language barriers or delays in service. However, these instances seem to be exceptions rather than the rule in the broad context of guest feedback.
Overall, the Eurostars Universal Lisboa staff has created a lasting impression of warmth, efficiency and high-quality customer service, significantly contributing to guests' positive experiences at the hotel.
Wi-Fi
However, some guests faced significant challenges, mentioning intermittent connections and poor signal strength. There were remarks about slow internet, spotty Wi-Fi and issues with accessing the network. In some instances, guests couldn't get the Wi-Fi to work at all and others noted difficulties with the TV's internet connection. The method to connect to the Wi-Fi seemed confusing for some with incidents of non-functional Wi-Fi codes and network passwords needing resets.
For those relying heavily on stable and fast internet, these inconsistencies might pose an inconvenience. While many found the Wi-Fi service satisfactory and even excellent, it's clear that there are areas where the system could improve to provide a consistently seamless experience for all guests.
Gym
Pool
Parking
However, the cost of parking has drawn some criticism. At 20 euros per day, several guests find the fee quite steep with some suggesting that it can add significantly to the overall cost of their stay. Despite the expense, many appreciate the security and convenience of the on-site parking.
Private parking is available for those renting cars and a few reviews mention free parking options or complimentary parking offers for special occasions. Despite a few challenges with limited spaces during peak times and an impractical access route to the garage, the overall sentiment leans positive. Eurostars Universal Lisboa’s varied parking options provide a substantial benefit for travelers prioritizing convenience and security for their vehicles.
Family
The hotel's family-friendly atmosphere is consistently highlighted, making it an ideal choice for family gatherings and vacations. Guests have remarked on the clean and well-serviced areas that add to the overall positive experience. The pool is a hit with the kids, providing a pleasant spot for family enjoyment.
While the property receives high marks for being accommodating with staff even allowing late check-outs, there are occasional drawbacks. Some guests found the rooms too small for their needs and noted issues such as the lifts needing improvement for families with prams. Despite these minor issues, the hotel maintains its reputation as an excellent choice for families, offering good facilities, a friendly ambiance and accommodating staff.
5 Star
However, the hotel has faced criticism for not entirely meeting five-star standards in certain aspects. Comments have been made regarding the breakfast, which some guests found lacking for the price. There is also feedback about the level of service with several noting that the staff and service do not consistently reach a five-star level. For instance, there is no bellboy service and the bar and housekeeping services have room for improvement.
Some of the finer details, such as the availability of coffee machines in rooms and better management of public areas like the spa, need attention to truly align with the expectations of a five-star hotel. Additionally, minor issues such as unpleasant smells in the hallways and limited fitness equipment detract from the overall experience.
While it may not yet fully deliver the consistent excellence expected of a top-tier hotel, Eurostars Universal Lisboa holds significant promise. The hotel’s newness to the market and ongoing efforts suggest it aims to achieve and maintain the higher standards expected of five-star accommodations. With further refinement in its services and attention to detail, it has the potential to fully live up to its five-star aspirations.
Business
Situated in Lisbon's business district, the hotel offers a highly convenient spot for business travelers, especially those with meetings in the area. The property's close proximity to the airport is another significant advantage for those catching early morning flights or traveling frequently.
Rooms at Eurostars Universal Lisboa provide a quiet and clean environment, essential for unwinding after a busy day. However, some guests noted that the working area in the room could be improved to better suit professional needs. Housekeeping was flagged as an area needing some attention, but overall cleanliness was well regarded.
For meetings, the hotel offers well-appointed business meeting rooms that are both friendly and effective. The location, coupled with business class amenities, makes this hotel an excellent choice for corporate stays. The stunning rooftop terrace is an added perk, offering a stylish space to relax or entertain clients.
In summary, Eurostars Universal Lisboa comes highly recommended for business travelers seeking a blend of modern convenience, reliable internet and a prime location in Lisbon's business hub.
Accessible
The location enhances its appeal, conveniently situated near the Metro, bus terminals and major landmarks like Vasco da Gama and Parque das Nações. It also provides easy access to the airport, further adding to its convenience. While it meets essential accessibility needs, some areas for improvement were identified, such as occasional elevator issues and limited in-room accessibility. Despite these minor setbacks, the hotel stands out for its cleanliness and well-maintained premises.
Overall, Eurostars Universal Lisboa successfully caters to guests with disabilities, offering good accessibility, a strategic location and a clean environment that enhances the stay experience.
Outdoor Pool
The infinity pool has a bottom glass view, adding a unique feature that many appreciate. Its overall cleanliness and the ambiance of the rooftop pool area receive positive remarks. The presence of a rooftop bar enhances the experience, providing a great spot to unwind and enjoy refreshing drinks.
However, several reviews mention that the rooftop pool is not heated, which can make the water quite cold. Some guests find the pool a bit too chilly, especially for a relaxed swim. Additionally, the pool is relatively small in size and there is a note about the limited number of deck chairs available, which can make finding seating a challenge.
Despite these minor drawbacks, the rooftop pool remains a significant highlight of Eurostars Universal Lisboa with many guests enjoying their time spent by the pool and appreciating the great service from the generally friendly staff. Overall, the rooftop pool is a notable feature that adds value to the guest experience at this hotel.
Honeymoon
The interior design and romantic views contribute to the lovely atmosphere, enhancing the overall experience for couples looking to celebrate their honeymoon. While one review mentioned a missed romantic pack, the majority of feedback recommends the hotel for its romantic and welcoming environment. The Eurostars Universal Lisboa seems committed to offering a memorable and enjoyable honeymoon experience for its guests.
Luxury
This truly 5-star hotel offers facilities that cater to an elevated experience, featuring a luxurious rooftop pool and terrace that provide an impeccable setting for relaxation. The hotel’s commitment to luxury extends to details such as ultralux beds and indulgent, fluffy bathrobes, ensuring a comfortable stay.
The atmosphere is both quiet and comfortable, exuding a premium feel that leaves a lasting impression. The attention to detail in its luxurious decor and high-standard accommodations speaks volumes about the quality of the services provided, making it ideal for those seeking a five-star experience.
However, a few reviews hint that there might be room for improvements in the hotel management system, suggesting some procedural checks could refine the guest experience even further. Nonetheless, the prevailing sentiment aligns with a universal appreciation for the luxury, comfort and modern elegance that Eurostars Universal Lisboa offers.
Romantic
The ambiance is consistently described as cozy and relaxing, contributing to the overall romantic experience. For those looking to add an extra touch to their stay, the Romantic Pack is available, although some guests mentioned mixed experiences with this option. The services are commendable with friendly staff, making every couple feel welcomed and valued.
The romantic evening and breakfast offerings enhance the experience, along with a restaurant that many found perfect for a romantic meal. The immaculate rooms, particularly the bathrooms and the lovely hotel environment solidify Eurostars Universal Lisboa as a recommended choice for honeymooners or anyone looking to spend a special occasion in a romantic setting.
Yes, Eurostars Universal Lisboa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Eurostars Universal Lisboa.
No, Eurostars Universal Lisboa doesn't allow dogs.
Yes, parking facilities are available at Eurostars Universal Lisboa.
Yes, Eurostars Universal Lisboa has a gym.
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