Empire Marquês Hotel
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Summary of reviewsEmpire Marquês Hotel, located in the heart of Lisbon, is praised for its strategic central location, offering convenient access to public transport and popular tourist attractions. With metro and bus stops nearby, travelers find it easy to explore the city while enjoying a peaceful retreat away from the bustling tourist center. Guests also appreciate the abundance of nearby restaurants, cafes and shops.
The hotel's breakfast receives high marks for its variety and quality, featuring a mix of sweet and savory options like croissants, scrambled eggs, pastries and fresh fruit. The breakfast buffet is well-stocked and continuously replenished, providing a hearty start to the day, though some mention a lack of gluten-free options and limited vegetable choices for longer stays.
Rooms are noted for their cleanliness, comfort and modern amenities, although their small size is a recurring critique. They are described as spotless, well-maintained and functional, equipped with essentials like air conditioning, a kettle and good storage options. Bathrooms are modern and spacious, despite occasional minor issues like slippery floors or weak ventilation. Some rooms also feature balconies, adding a pleasant touch.
The hotel's cleanliness stands out with meticulously maintained rooms and public spaces. Daily cleaning ensures a spotless environment, complemented by modern design and well-kept facilities, enhancing the overall guest experience.
Staff at Empire Marquês Hotel are widely regarded as friendly, helpful and professional. Guests frequently commend their responsiveness and willingness to assist with specific praise for individuals like Pedro and Beatriz. The staff's local knowledge and attentive service significantly contribute to the positive atmosphere of the hotel.
The WiFi is generally fast and reliable with most guests reporting a satisfactory experience, although a few mention occasional weak signals or difficulties. Beds receive high praise for comfort with many guests highlighting their size and quality. Clean and cozy bedding further enhances the sleeping experience.
As a three-star establishment, Empire Marquês Hotel impresses with its excellent value for money. The spotless cleanliness, quality breakfast and friendly staff make it a budget-friendly option that often exceeds expectations. Despite the compact room sizes, the hotel's convenient location, comfort and amenities make it an excellent choice for travelers seeking practical and fairly priced accommodation.
The hotel's breakfast receives high marks for its variety and quality, featuring a mix of sweet and savory options like croissants, scrambled eggs, pastries and fresh fruit. The breakfast buffet is well-stocked and continuously replenished, providing a hearty start to the day, though some mention a lack of gluten-free options and limited vegetable choices for longer stays.
Rooms are noted for their cleanliness, comfort and modern amenities, although their small size is a recurring critique. They are described as spotless, well-maintained and functional, equipped with essentials like air conditioning, a kettle and good storage options. Bathrooms are modern and spacious, despite occasional minor issues like slippery floors or weak ventilation. Some rooms also feature balconies, adding a pleasant touch.
The hotel's cleanliness stands out with meticulously maintained rooms and public spaces. Daily cleaning ensures a spotless environment, complemented by modern design and well-kept facilities, enhancing the overall guest experience.
Staff at Empire Marquês Hotel are widely regarded as friendly, helpful and professional. Guests frequently commend their responsiveness and willingness to assist with specific praise for individuals like Pedro and Beatriz. The staff's local knowledge and attentive service significantly contribute to the positive atmosphere of the hotel.
The WiFi is generally fast and reliable with most guests reporting a satisfactory experience, although a few mention occasional weak signals or difficulties. Beds receive high praise for comfort with many guests highlighting their size and quality. Clean and cozy bedding further enhances the sleeping experience.
As a three-star establishment, Empire Marquês Hotel impresses with its excellent value for money. The spotless cleanliness, quality breakfast and friendly staff make it a budget-friendly option that often exceeds expectations. Despite the compact room sizes, the hotel's convenient location, comfort and amenities make it an excellent choice for travelers seeking practical and fairly priced accommodation.
Small Hotel
3-Star Hotel
About Empire Marquês Hotel
License: 10461
Guest Reviews
Location
The hotel resides on a quiet street, providing a peaceful retreat while still being close to major avenues like Avenida da Liberdade and Eduardo VII Park. Guests appreciate the abundance of nearby restaurants, cafes and shops, which adds to the convenience of the locale.
Although the hotel is not situated in the noisy and crowded tourist center, it is well-connected by public transport, offering a pleasant balance between accessibility and tranquility. Overall, the Empire Marquês Hotel's location receives high marks for its effectiveness in facilitating easy exploration of Lisbon.
Breakfast
Despite some guests finding the breakfast somewhat repetitive over longer stays, it is generally appreciated for its quality and comprehensiveness. Breakfast service is also commended for being well-stocked and continuously replenished throughout service hours.
Complaints are occasional and seem to focus on minor issues like the variety of options and quality of certain items, such as the coffee or runny eggs. However, most guests find the breakfast more than sufficient to start their day, offering an abundance of choices that cater to many tastes.
Overall, travelers to Empire Marquês Hotel can expect a hearty, satisfying breakfast experience that is well-suited for fueling a day of exploring Lisbon.
Rooms
However, the predominant critique is the small size of the rooms. Though well-organized and functional, many reviews note that rooms feel cramped, particularly for those traveling with large suitcases or for more extended stays. Despite the compact size, the rooms are practical and sufficient for short stays, offering essential amenities like air conditioning, a kettle, a refrigerator and good storage options.
Bathroom designs also earned positive remarks for being modern and spacious, albeit some were noted to be tight or having minor issues like slippery floors or weak ventilation. The lack of noise isolation was a downside for some visitors, though others felt the rooms were quiet.
The availability of balconies in some rooms was a pleasant surprise for guests, providing an added perk despite the small overall size. Facilities like the air conditioning, though highlighted for providing comfort during warm days, had mixed reviews regarding functionality.
Overall, while the room sizes at Empire Marquês Hotel are on the smaller side, they provide comfort and modern amenities, making them suitable for short, practical stays in a clean and welcoming environment.
Beds
While the majority of feedback is positive, there are occasional mentions of beds that were either too hard or too soft and some guests find the pillows either too low or not very comfortable. However, such negative mentions are considerably fewer compared to the overwhelming number of positive comments regarding the comfort of the beds.
The hotel also pays attention to maintaining the quality of bedding with repeated remarks on the cleanliness and neat arrangement of bed linens. The provision of cribs and other facilities for young children is also a noted positive aspect.
In summary, despite a few discrepancies, the beds at Empire Marquês Hotel are routinely praised for their comfort, support and cleanliness, contributing significantly to a satisfactory guest experience.
Cleanliness
The common areas, including the lobby, are also meticulously maintained, creating a welcoming environment for guests. Many guests appreciate the hygienic standards and the attention to detail by housekeeping staff, who are said to perform their duties impeccably, keeping the hotel environment fresh and inviting.
In addition to the pristine conditions, the hotel's cleanliness is complemented by its modern design and well-kept facilities, enhancing the overall guest experience. The hotel's recent renovations have been well-received with guests noting the new and clean look of the establishment.
Overall, 'Empire Marquês Hotel' sets a high standard for cleanliness, making it a top choice for travelers seeking a comfortable and hygienic stay. The consistent praise for the hotel's spotless condition and well-maintained amenities underscores its commitment to providing an exceptional and clean environment for all guests.
Staff
Guests often remark on the promptness and efficiency of the reception staff, who are commended for their responsiveness and ability to handle requests seamlessly. Noteworthy mentions include Pedro and Beatriz, who have been specifically praised for their courteous, informative and welcoming nature. This notable aspect of the hotel's service extends to the housekeeping team, who maintain a high level of cleanliness and tidiness in the rooms.
The staff's local knowledge and willingness to go the extra mile to ensure guest satisfaction elevate the overall impression of the hotel. Their ability to provide quick check-in services, arrange timely shuttle services and handle luggage deposit facilities enhances the convenience and comfort experienced by travelers.
Moreover, the hotel staff are consistently described as polite, patient, caring and free of bias. They are seen not only as service providers but as warm hosts who contribute significantly to a positive and memorable stay. Attention to detail, professional demeanor and their compassionate approach are key features that bolster the reputation of Empire Marquês Hotel.
While there was a slight mention of a less agreeable experience with a particular receptionist, the overwhelming consensus remains that the staff at Empire Marquês Hotel are superb, dedicated and a vital part of the hotel's charm and high service standards.
Wi-Fi
3 Star
Guests appreciate the friendly staff and the practical option of storing luggage after check-out. The hotel is described as a budget-friendly option that meets and often exceeds expectations for a three-star establishment with some guests even suggesting it could be rated closer to four stars.
The overall sentiment is positive, highlighting the hotel's ability to provide a satisfactory experience without luxurious extras, a good deal for the price and an unbeatable quality/price ratio. Despite being an economical choice, it is viewed as a pleasant hotel with good basics, suitable for those seeking clean, practical and fairly priced accommodation in a convenient location.
No, Empire Marquês Hotel doesn't have any pool.
No, a spa isn't available at Empire Marquês Hotel.
No, Empire Marquês Hotel doesn't allow dogs.
No, parking facilities aren't available at Empire Marquês Hotel.
No, Empire Marquês Hotel doesn't have a gym.
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