Áurea Museum by Eurostars Hotel Company
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Summary of reviewsÁurea Museum by Eurostars Hotel Company earns high praise for its exceptional central location in Lisbon, making it an ideal base for exploring the city's vibrant neighborhoods and key attractions like the Alfama district and the Tagus River. Guests appreciate the convenience of easily accessible landmarks, restaurants and public transportation while enjoying a tranquil ambiance and stunning river views.
The hotel is lauded for its impressive breakfast offerings, featuring a wide variety of high-quality dishes such as fresh fruits, pastries, Iberian specialties and international options. Guests commend the beautiful and well-organized breakfast room, along with the friendly and helpful staff. Despite some mentions of the breakfast being slightly expensive and occasional replenishment issues, the overall sentiment remains positive.
In terms of dining, the dinner experience at the hotel's restaurant receives mixed reviews. While the quality of the food is praised, guests are often disappointed by the limited menu options, inconsistent service and restricted operating hours of the restaurant and bar.
Rooms at Áurea Museum are noted for their spaciousness, cleanliness and elegant modern decor. Guests particularly highlight the comfortable bedding, excellent soundproofing and beautiful views, along with well-equipped and sizable bathrooms. Although minor issues like infrequent cleaning, occasional plumbing problems and limited natural light in some rooms were reported, the overall feedback remains highly favorable.
Cleanliness throughout the entire hotel, including common areas like the spa and pool, is highly regarded with guests frequently noting the hotel’s spotless condition and fresh-smelling rooms. Housekeeping is praised for maintaining high standards of cleanliness and presentation.
The hotel staff consistently impress guests with their friendliness, professionalism and attentiveness. Special mentions of individual staff members and their exceptional service, including personalized attention during special occasions, contribute significantly to the positive atmosphere of the hotel.
The Wi-Fi service at the hotel is generally reliable and offers good coverage with ample internet speeds, although some guests did experience occasional connectivity issues.
The spa provides a relaxing retreat with its steam room, sauna and beautifully decorated indoor pool, though some guests feel it could benefit from more space and operational consistency. High costs and occasional facility issues are noted drawbacks, but the spa's ambiance and cleanliness receive positive remarks.
The gym offers a functional and convenient space for workouts with guests appreciating the equipment available despite its relatively small size. While some guests suggest room for better maintenance and a wider variety of equipment, the gym is generally considered satisfactory.
The indoor pool is well-maintained and attractively decorated, though its small size and cooler temperature are common points of critique. Guests find it to be a pleasant amenity, especially when not overcrowded or subject to COVID-related closures.
For families, the hotel proves ideal with its spacious family rooms and welcoming atmosphere. The hotel offers amenities such as a table tennis area and unique historical ruins within its grounds, which both adults and children find engaging. The pool area remains a popular spot, though its temperature and occasional noise from children can be a concern for some guests.
Overall, Áurea Museum by Eurostars Hotel Company provides a highly satisfying stay with standout features including its prime location, excellent breakfast, spacious rooms and exceptional staff service. Minor areas for improvement do not overshadow the positive experiences, making it a desirable choice for travelers in Lisbon.
Categories
The hotel is lauded for its impressive breakfast offerings, featuring a wide variety of high-quality dishes such as fresh fruits, pastries, Iberian specialties and international options. Guests commend the beautiful and well-organized breakfast room, along with the friendly and helpful staff. Despite some mentions of the breakfast being slightly expensive and occasional replenishment issues, the overall sentiment remains positive.
In terms of dining, the dinner experience at the hotel's restaurant receives mixed reviews. While the quality of the food is praised, guests are often disappointed by the limited menu options, inconsistent service and restricted operating hours of the restaurant and bar.
Rooms at Áurea Museum are noted for their spaciousness, cleanliness and elegant modern decor. Guests particularly highlight the comfortable bedding, excellent soundproofing and beautiful views, along with well-equipped and sizable bathrooms. Although minor issues like infrequent cleaning, occasional plumbing problems and limited natural light in some rooms were reported, the overall feedback remains highly favorable.
Cleanliness throughout the entire hotel, including common areas like the spa and pool, is highly regarded with guests frequently noting the hotel’s spotless condition and fresh-smelling rooms. Housekeeping is praised for maintaining high standards of cleanliness and presentation.
The hotel staff consistently impress guests with their friendliness, professionalism and attentiveness. Special mentions of individual staff members and their exceptional service, including personalized attention during special occasions, contribute significantly to the positive atmosphere of the hotel.
The Wi-Fi service at the hotel is generally reliable and offers good coverage with ample internet speeds, although some guests did experience occasional connectivity issues.
The spa provides a relaxing retreat with its steam room, sauna and beautifully decorated indoor pool, though some guests feel it could benefit from more space and operational consistency. High costs and occasional facility issues are noted drawbacks, but the spa's ambiance and cleanliness receive positive remarks.
The gym offers a functional and convenient space for workouts with guests appreciating the equipment available despite its relatively small size. While some guests suggest room for better maintenance and a wider variety of equipment, the gym is generally considered satisfactory.
The indoor pool is well-maintained and attractively decorated, though its small size and cooler temperature are common points of critique. Guests find it to be a pleasant amenity, especially when not overcrowded or subject to COVID-related closures.
For families, the hotel proves ideal with its spacious family rooms and welcoming atmosphere. The hotel offers amenities such as a table tennis area and unique historical ruins within its grounds, which both adults and children find engaging. The pool area remains a popular spot, though its temperature and occasional noise from children can be a concern for some guests.
Overall, Áurea Museum by Eurostars Hotel Company provides a highly satisfying stay with standout features including its prime location, excellent breakfast, spacious rooms and exceptional staff service. Minor areas for improvement do not overshadow the positive experiences, making it a desirable choice for travelers in Lisbon.
Hotel with Indoor Pool
While specific details about the indoor pool facilities were not available in the search results, this hotel was listed in the provided database as having an indoor pool.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Indoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
5-Star Hotel
About Áurea Museum by Eurostars Hotel Company
License: 150
Guest Reviews
Location
This strategic location blends accessibility with tranquility, offering stunning views of the river and a peaceful ambiance despite being in a vibrant area. The vicinity to the cruise terminal and major metro stations further enhances its appeal for tourists seeking to navigate the city effortlessly.
The feedback repeatedly underscores the exceptional central positioning, perfect for those wanting to experience Lisbon's charm by foot. Whether exploring the old town or catching a glimpse of the bustling waterfront, this hotel’s location ensures a memorable stay with everything at your doorstep.
Breakfast
Guests appreciated the quality and taste of the breakfast offerings with many mentioning the fresh and delicious products. The breakfast room itself is also highlighted positively, often described as beautiful and well-organized. The staff involved in the breakfast service are frequently complimented for their friendliness and helpfulness.
However, some guests did mention that the breakfast can be quite expensive with others noting occasional issues with replenishment and the temperature of hot foods. Despite these minor drawbacks, the overall sentiment is overwhelmingly positive, making the breakfast experience at the hotel a standout feature that contributes significantly to guests' satisfaction.
Dinner
Numerous reviews highlighted that the restaurant and bar were often closed or had limited hours, which was a considerable inconvenience for guests. Even when the restaurant was open, it did not always meet expectations. The menu had limited options and was not up to the five-star standards of the hotel with some guests mentioning fixed courses and the lack of choices. Additionally, the ambience of the restaurant was described as lacking and the service was sometimes unsatisfactory with cold food and handwritten menus being particular points of contention.
Despite these challenges, the staff at the hotel were often praised for their helpfulness, such as assisting guests with finding alternative dining options in the area. While the dining experience at the hotel showed potential with good quality food on offer, several improvements are needed to fully meet the expectations of a five-star establishment.
Rooms
The interior design of the rooms is another point of admiration, characterized by elegant and modern decor that aligns with the hotel's antique charm. Bright and tastefully decorated, many rooms boast beautiful views of the harbor, river or courtyard with some featuring private terraces. The bathrooms are also spacious and well-equipped, adding to the overall comfort and convenience.
Despite the overwhelming positives, a few areas for improvement were noted. Some guests mentioned issues such as the rooms not being cleaned daily, occasional plumbing problems and delayed room readiness. Additionally, there were minor complaints about limited natural light in certain rooms and some facilities not functioning as expected.
Overall, the combination of spacious, clean and beautifully decorated rooms with luxurious bedding makes the Áurea Museum an excellent choice for travelers looking for comfort and style in a prime location. The attention to detail in room amenities and decor ensures a high level of satisfaction among guests.
Beds
However, some reviews noted inconsistencies in comfort, pinpointing "hard beds" and "hard pillows," and a few pointed out that certain mattresses need replacement. Despite these issues, the majority view leans towards a positive experience with guests appreciative of the "top quality bedding," "comfortable room," and overall comfort provided by the beds. Additionally, the rooms are lauded for being clean, well-insulated and ideal for a restful stay. While there are occasional remarks about needing better quality pillows, blankets and bed linen, the consensus affirms that the hotel provides "very comfortable and large beds" making it a favorable choice for travelers seeking comfort and quality rest.
Cleanliness
Housekeeping services are praised for their thoroughness with rooms and bathrooms regularly kept in immaculate condition. Many guests remark that their rooms smelled fresh and were cleaned daily. The hotel’s common areas, including the spa and pool, are also noted for their cleanliness and tranquility.
Despite the overwhelmingly positive feedback, a few guests did occasionally point out minor oversights, such as dust or neglected balcony areas. However, these instances seem to be rare and do not overshadow the general consensus of high standards.
The hotel’s cleanliness extends beyond just the rooms, encompassing the entire property, which is described as spotless and well-maintained. Great service complements the cleanliness, contributing to an overall experience that leaves a strong impression on its visitors. With its clean and quiet ambiance, coupled with a central location, Áurea Museum by Eurostars offers a delightful stay for travelers valuing hygiene and comfort.
Staff
Wi-Fi
However, some guests did experience issues with the Wi-Fi. A few noted that the Wi-Fi connectivity was inconsistent with some experiencing weak or unstable connections in their rooms. There were also instances where the Wi-Fi was reported as slow or not working at all, particularly in specific areas like the business centre. Despite these occasional hiccups, the majority of the feedback points to a reliable and robust Wi-Fi experience at the hotel.
Spa
However, several criticisms were noted. The spa area is considered small by many and some facilities, including the sauna and steam room, were either not operational or not up to par. Issues such as a too-cold spa pool, faulty equipment and noise from the waterfall adversely affected the relaxation experience. Additionally, the high cost of access, priced at 25 Euros for 45 minutes, was deemed excessive by some guests.
Moreover, due to COVID-19 restrictions, the spa area frequently faced closures or limited operations, which disappointed many visitors. Despite its lovely ambiance and appealing decoration, the spa did not meet the luxury expectations associated with a five-star hotel for all guests. Nonetheless, for those who could enjoy it without complications, the spa provided a pleasant and tranquil escape.
Gym
However, it's worth noting that some guests feel the gym could benefit from better maintenance and a larger variety of equipment. There were a few mentions of the gym not being advertised or being dated and some guests encountered issues with the gym manager. Despite these drawbacks, the gym was generally described as fine, good and in some instances, excellent.
Overall, while there are minor areas for improvement, the gym at Áurea Museum by Eurostars Hotel Company is well-regarded for its functionality and convenience, making it a good option for those looking to maintain their fitness routine while staying at the hotel.
Pool
While some appreciate the pleasant pool area and the addition of a sauna, others were disappointed by the additional cost to use the pool facilities. The COVID-19 closures also seemed to be an issue for some guests, leaving them unable to enjoy the pool during their stay. Despite these drawbacks, the well-maintained and secure pool does have its admirers who find it to be a nice and relaxing amenity when open and accessible.
Family
The family suites are particularly noteworthy, designed to be spacious and comfortable, ensuring families have ample space to relax. The hotel also features a table tennis area, which is perfect for some fun-filled family time. An added attraction is the ruins within the hotel's grounds, offering a unique historical experience for both adults and children alike.
While the pool can be a bit cold, it remains a popular spot despite the occasional noise from children happily splashing around. The attentive management ensures that the facilities, including the pool, are well-maintained and ably handled.
Families can look forward to starting their day with a delightful breakfast, although be prepared for occasional queues due to the hotel's popularity among families. The superb location and the upscale quality of amenities make it a safe and relaxing choice for family trips. With its perfect blend of historical charm and modern comfort, this hotel guarantees an enriching and enjoyable experience for families.
5 Star
On the other hand, several reviews pointed out areas where the hotel could improve, such as the condition of the pool and gym, which some felt did not align with five-star standards. Services like parking and spa features were noted as lacking compared to typical expectations for a five-star hotel. There were also criticisms related to service at the reception, air conditioning issues, slow service and misleading price-performance, which detracted from the overall experience for some guests.
Overall, while the Áurea Museum by Eurostars Hotel Company offers a noteworthy blend of high-end amenities and stunning design, it appears to be a great four-star experience for many with some aspects needing improvement to consistently meet the loftier expectations of a five-star rating.
Business
Accessible
Indoor Pool
Honeymoon
Luxury
The interior decor and facilities are of the highest standard, providing a sense of comfort, safety and luxury. The hotel itself is ideally located, making it not only luxurious but also very convenient for exploring. The staff have been noted for their very friendly and helpful service, contributing to the overall sense of indulgence and high-end experience.
Despite a minor downside with breakfast, the hotel stands out with its world-class service and well-maintained luxury. It’s an ideal choice for those seeking a luxury treat for a special occasion or simply desiring a lavish stay. The luxurious views and top-end amenities truly enhance the stay, making Áurea Museum a real representation of modern luxury in a setting rich with archeological history.
Romantic
Couples celebrating special occasions, like anniversaries and honeymoons, are often delighted by thoughtful touches such as bottles of bubbles, champagne and cakes in the room. The exceptional service from the management ensures any issues are promptly resolved, making for a worthwhile and enjoyable stay. The hotel’s romantic setting is further complemented by comfortable beds, an amazing breakfast buffet and beautifully decorated spaces that enhance the overall romantic vibe.
Áurea Museum is perfect for couples looking to escape for a romantic weekend or a summer relaxation. Whether it's for a honeymoon or a simple romantic escape, this hotel provides an ideal backdrop for creating cherished memories.
Yes, Áurea Museum by Eurostars Hotel Company has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Áurea Museum by Eurostars Hotel Company.
No, Áurea Museum by Eurostars Hotel Company doesn't allow dogs.
No, parking facilities aren't available at Áurea Museum by Eurostars Hotel Company.
Yes, Áurea Museum by Eurostars Hotel Company has a gym.
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