9Hotel Mercy
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Summary of reviews9Hotel Mercy, located in the vibrant heart of Lisbon, is a highly praised establishment known for its exceptional location. Nestled between the lively Bairro Alto and Chiado neighborhoods, it provides easy access to numerous dining, shopping and entertainment options. The proximity to major tourist attractions, public transportation and key landmarks makes it convenient for guests to explore the city on foot. The hotel's central positioning strikes a balance between being at the center of activity and maintaining a peaceful atmosphere.
The breakfast at 9Hotel Mercy receives mostly positive feedback with many guests praising the variety and quality of the food. The breakfast buffet is described as plentiful and high-quality, though some guests noted repetition and occasional inconsistency in offerings. The breakfast room could be improved in terms of lighting and space, but overall, most guests are satisfied with their morning meals.
Though the hotel lacks an in-house restaurant for dinner, its location makes up for it with numerous excellent dining places nearby. The cocktail bar, praised when open, adds to the pleasant atmosphere. Guests appreciate the variety of nearby dining options ranging from budget-friendly to upscale experiences.
The rooms at 9Hotel Mercy are noted for their modern, stylish and comfortable accommodations. Cleanliness is a strong point with many guests highlighting the well-maintained, tidy conditions. Spaciousness, comfortable beds and excellent hygiene products are frequently praised. However, room sizes can be inconsistent with some guests finding certain rooms small and dark. Occasional issues with worn-out furniture and noise in street-facing rooms are reported, but the overall room experience remains positive.
The staff at 9Hotel Mercy earn high marks for their friendliness and helpfulness. Described as kind, polite and attentive, the staff contribute significantly to a welcoming atmosphere. While there were a few reports of rudeness, the overall sentiment is one of exceptional support and professional service.
Complimentary Wi-Fi is provided throughout the hotel with generally reliable and fast connections noted by many guests. However, some experience poor connectivity in certain rooms, highlighting a need for improvement in internet coverage.
For parking, various options are available nearby, though the hotel lacks its own dedicated parking. Guests find the parking facilities next door convenient but note the higher costs and narrow spaces. Planning ahead for parking may enhance the overall experience.
9Hotel Mercy is particularly family-friendly, offering family accommodation facilities and activities. The surrounding area is suitable for families and the staff is accommodating to family needs.
The hotel’s location in the heart of Lisbon's nightlife scene offers easy access to numerous bars and restaurants with the rooftop bar receiving positive mentions for its ambiance and excellent cocktails. Beds are generally praised for comfort, though there are some mixed reviews regarding pillows and mattress firmness.
Marketed as a 4-star hotel and boasting a chic boutique vibe, the hotel presents a stylish and cozy atmosphere, although some guests feel certain amenities fall short of a true 4-star experience. Lastly, 9Hotel Mercy sets a romantic tone for couples with its ideal location and serene ambiance, perfect for a romantic getaway.
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The breakfast at 9Hotel Mercy receives mostly positive feedback with many guests praising the variety and quality of the food. The breakfast buffet is described as plentiful and high-quality, though some guests noted repetition and occasional inconsistency in offerings. The breakfast room could be improved in terms of lighting and space, but overall, most guests are satisfied with their morning meals.
Though the hotel lacks an in-house restaurant for dinner, its location makes up for it with numerous excellent dining places nearby. The cocktail bar, praised when open, adds to the pleasant atmosphere. Guests appreciate the variety of nearby dining options ranging from budget-friendly to upscale experiences.
The rooms at 9Hotel Mercy are noted for their modern, stylish and comfortable accommodations. Cleanliness is a strong point with many guests highlighting the well-maintained, tidy conditions. Spaciousness, comfortable beds and excellent hygiene products are frequently praised. However, room sizes can be inconsistent with some guests finding certain rooms small and dark. Occasional issues with worn-out furniture and noise in street-facing rooms are reported, but the overall room experience remains positive.
The staff at 9Hotel Mercy earn high marks for their friendliness and helpfulness. Described as kind, polite and attentive, the staff contribute significantly to a welcoming atmosphere. While there were a few reports of rudeness, the overall sentiment is one of exceptional support and professional service.
Complimentary Wi-Fi is provided throughout the hotel with generally reliable and fast connections noted by many guests. However, some experience poor connectivity in certain rooms, highlighting a need for improvement in internet coverage.
For parking, various options are available nearby, though the hotel lacks its own dedicated parking. Guests find the parking facilities next door convenient but note the higher costs and narrow spaces. Planning ahead for parking may enhance the overall experience.
9Hotel Mercy is particularly family-friendly, offering family accommodation facilities and activities. The surrounding area is suitable for families and the staff is accommodating to family needs.
The hotel’s location in the heart of Lisbon's nightlife scene offers easy access to numerous bars and restaurants with the rooftop bar receiving positive mentions for its ambiance and excellent cocktails. Beds are generally praised for comfort, though there are some mixed reviews regarding pillows and mattress firmness.
Marketed as a 4-star hotel and boasting a chic boutique vibe, the hotel presents a stylish and cozy atmosphere, although some guests feel certain amenities fall short of a true 4-star experience. Lastly, 9Hotel Mercy sets a romantic tone for couples with its ideal location and serene ambiance, perfect for a romantic getaway.
Boutique-style Hotel
9Hotel Mercy offers a modern and chic boutique experience in a central location. The hotel features stylish rooms and a rooftop terrace with city views, providing a comfortable and convenient base for exploring Lisbon.
Hotel near Nightlife Spots
Located in Bairro Alto, this hotel offers a rooftop terrace with city views and easy access to the area's numerous bars and clubs. The bar specializes in mixology, providing a great start to a night out.
Accessible Hotel
This hotel provides bathroom emergency pull cords, grab bars near toilets, and a lift. It features low-height counters and sinks, raised toilet seats, and is wheelchair accessible, including a wheelchair-accessible lounge and registration desk.
Luxury Hotel
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
4-Star Hotel
About 9Hotel Mercy
License: 4242
Guest Reviews
Location
The convenience of the location is highlighted by its proximity to major tourist attractions, public transportation and key landmarks. Guests can effortlessly explore the city on foot with many main sights, theaters, cafés, shops and cultural hotspots just a short stroll away. The hotel's neighboring area is bustling with restaurants and bars, offering a vibrant nightlife scene.
Additionally, the strategic placement of 9Hotel Mercy ensures guests have easy access to metro stations and bus stops, facilitating smooth navigation throughout the city. The central position also guarantees that visitors are never far from Lisbon's historic and picturesque spots, making it an ideal base for first-time visitors aiming to immerse themselves in Lisbon's charm.
Complemented by a welcoming staff and a beautifully decorated interior, 9Hotel Mercy provides a pleasant and stylish refuge for travelers, combining convenience with comfort. The hotel's prime location, paired with impressive views from the rooftop bar, adds a unique appeal, making it a top choice for those looking to experience the best of Lisbon.
Breakfast
However, there are also criticisms. Some guests felt that the breakfast was repetitive with the same offerings every day, leading to a monotonous experience. A few reviews mentioned that the breakfast selection was limited and the quality was sometimes inconsistent with specific complaints about the coffee and fruit options. The breakfast room was occasionally described as dark and not spacious enough. Despite these drawbacks, the overall sentiment leans towards a positive dining experience with most guests satisfied with their morning meals at the hotel.
Dinner
Rooms
However, some guests find the room sizes inconsistent. While many rooms are noted as spacious, there are frequent mentions of others being quite small and dark. Issues such as worn-out furniture, dusty conditions and noise in rooms facing the street are occasionally reported. Lower floors, in particular, seem to suffer more from limited space and lighting problems.
Despite these drawbacks, the positive aspects such as excellent hygiene products, great views from upper floors and overall pleasant and helpful staff contribute to a generally favorable experience. Guests seeking a quiet and comfortable stay with a modern flair will find much to appreciate at 9Hotel Mercy.
Beds
However, some reviews point out areas for improvement. Several guests found the pillows to be uncomfortable, citing them as hard or stiff, which affected their sleep quality. A few reviews mention that the mattresses were either too soft, worn out, sagging or too hard, which led to some discomfort. There are also mentions of small or black beds, which might not meet everyone's preferences.
Overall, while the comfort and quality of the beds are well-regarded, a few adjustments to the bedding and pillows could enhance the sleep experience for all guests.
Cleanliness
Housekeeping services receive commendations for their thoroughness and reliability with daily room cleaning routines being a particular plus. The hotel's general areas and the entirety of the building are described as clean and pleasant, enhancing the overall guest experience.
However, some guests did report occasional lapses in cleanliness, particularly in less visible areas such as under sofas and beds, indicating room for improvement. Maintenance and cleanliness sometimes fall short of the expectations of a 4-star hotel with occasional reports of dust, stained duvets and unclean curtains. These isolated incidents suggest inconsistent cleaning efforts.
Despite these occasional issues, the hotel's cleanliness remains a strong point with many guests leaving satisfied with the sanitary conditions and modern, well-kept rooms. The positive remarks about cleanliness and the décor, coupled with its prime location, paint '9Hotel Mercy' as a reliably clean option for travelers looking for comfort and style.
Staff
However, there are a few areas of concern. Some guests pointed out instances of rudeness and lack of preparedness from certain staff members, indicating a need for better training and consistent motivation across the team. Despite these few negative remarks, the overall sentiment remains positive, emphasizing the exceptional kindness and incredible support from the majority of the personnel. Guests appreciate the efficient and courteous reception, the attentive service at breakfast and the overall pleasant interactions with the staff, making their stay more enjoyable.
Wi-Fi
However, experiences with the Wi-Fi can vary. Some guests have found the connection in their rooms to be poor with slow speeds or intermittent service affecting their stay. It's noted that internet coverage can be especially problematic, leading to frustration for those needing a steady connection. When faced with Wi-Fi issues, contacting the reception can sometimes offer solutions to improve the experience. Additionally, the lobby Wi-Fi tends to work well, offering an alternate location for guests needing internet access.
Parking
Parking can be a bit tricky; some guests found it difficult to locate or mentioned that the parking lots are narrow and not suitable for standard cars. For those seeking secure and underground options, these are available, albeit at higher prices.
Although on-site parking is advertised, it appears there’s room for improvement in this area. Planning ahead and reserving a spot might be advisable to ensure a hassle-free experience.
Family
Nightlife
Guests frequently highlight the hotel's rooftop bar, which serves excellent cocktails and provides a fantastic ambiance. The area around the hotel buzzes with energy, offering a variety of drinking and dining experiences that contribute to an exciting stay. Whether looking for a vibrant nightlife scene or simply easy access to great bars and eateries, 9Hotel Mercy stands out as an excellent choice for those wanting to immerse themselves in the local entertainment and dining culture.
4 Star
Boutique-Style
Romantic
No, 9Hotel Mercy doesn't have any pool.
No, a spa isn't available at 9Hotel Mercy.
Yes, 9Hotel Mercy welcomes dogs.
Yes, parking facilities are available at 9Hotel Mercy.
No, 9Hotel Mercy doesn't have a gym.
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