The hotel faces the bay of Rapallo at the popular Portofino coast. It is the only luxury hotel on this part of the Italian Riviera and offers luxuriously designed suites, an in-house spa, bars, restaurants, a beach club and event venues to host your meeting, wedding or party. The hotel also has a summer restaurant, the Eden Roc Lounge & Restaurant open at lunch and for dinner.
Summary of reviews
Overall, Excelsior Palace Portofino Coast provides an excellent five-star experience with exceptional service from friendly staff. Despite the hotel showing some age, it is very well managed and offers superb facilities and services for a comfortable and memorable vacation. The rooms are simply perfect, although the double beds may not be the most comfortable. Guests leave with an unforgettable and positive impression of this luxurious hotel.
LHP Hotel Santa Margherita Palace & SPA in Santa Margherita Ligure offers an inviting experience with its modern elegance and superb location. Centrally situated, guests enjoy easy access to the beach, ferry and train stations and the vibrant city center filled with shops, restaurants and attractions. The hotel's design is both elegant and contemporary, complemented by clean, well-equipped rooms and exceptional service. Despite its central location, the hotel maintains a quiet ambiance, providing a peaceful retreat after a day of exploring.
Guests generally commend the breakfast for its variety and quality, offering an ample selection of fruit, pastries, nuts and savory items, alongside gluten-free and healthy options. The breakfast service, extended until 11 AM, is highlighted for its friendly staff and pleasant atmosphere, particularly when dining in the courtyard. However, some guests noted areas for improvement such as limited choices and high costs.
The rooms are consistently praised for their spaciousness, cleanliness and modern aesthetics. Guests appreciate the comfortable large beds, functional design and amenities like private terraces and Jacuzzis. Though some mention small bathrooms and occasional annex access, these are minor concerns compared to the overwhelmingly positive feedback on room quality.
Cleanliness is a standout feature with immaculate rooms and well-maintained facilities contributing to a fresh, inviting atmosphere. The hotel's exceptional cleaning staff receive frequent praise for their efforts.
The staff are highly praised for their professionalism, friendliness and helpfulness, significantly enhancing guests’ experiences. Individuals like Feliciano and Mateo are often mentioned for their attentiveness and ability to make stays memorable.
While the wifi service received mixed reviews with some guests experiencing connectivity issues, the hotel’s spa is widely celebrated. The spa’s facilities, including a heated pool, sauna, Turkish bath, ice cave and relaxation area, as well as superb massages, offer a tranquil and rejuvenating experience.
The convenience of parking services is appreciated, despite the high cost, given the central location where parking can be challenging. Guests value the ease and security provided by the hotel’s parking assistance service.
Guest feedback on the beds is generally positive, noting comfort and cleanliness. Some found the mattresses and pillows too firm, but this did not overshadow the overall positive bedding experience.
Despite positioning itself as a 5-star hotel, many guests feel the LHP Hotel Santa Margherita Palace & SPA falls short of true 5-star standards, suggesting it aligns more with a high 3-star or mid-range 4-star experience. While the hotel’s ambiance and luxurious elements are appreciated, the overall consensus indicates the need for improvements to match the premium billing.
In summary, LHP Hotel Santa Margherita Palace & SPA is celebrated for its central location, clean and modern rooms, excellent staff and inviting spa. While breakfast and wifi require some improvement and the 5-star rating is debated, the hotel still offers a memorable and comfortable stay mingled with elements of luxury.
The Grand Hotel Alassio Beach & Spa Resort – The Leading Hotels of the World is lauded for its prime beachfront location and breathtaking sea views, which provide a tranquil yet centrally positioned getaway. Nestled by a beautiful private beach and close to local attractions, the hotel's setting is ideal for both relaxation and exploration. Guests consistently highlight the well-maintained interiors, clean rooms and very pleasant spa which enhance the overall positive experience.
The breakfast at the resort receives generally positive feedback, particularly for its diversity, excellent service and beautiful sea-front setting. The buffet with its assorted hot and cold options, is often described as a dream. However, some guests feel that it occasionally falls short of the five-star expectations due to limited variety and occasional service delays.
Dinner experiences reveal a more mixed reception with some guests finding the quality lacking, particularly at the Bistro restaurant. However, high-level cuisine at the GAZEBO and standout dishes, like pizza, receive praise. Dining on the beach is noted for its romantic ambiance and overall, while some improvements are needed, there are still enjoyable dining elements.
The rooms receive a mixed reception; while they are modern, comfortable and decorated with charming Art Deco touches, some guests note their compact size and inadequate storage, particularly the bathrooms. Maintenance issues with showers and bathtubs are also mentioned. However, rooms with sea views are particularly praised for their stunning vistas and the overall atmosphere is described as luxurious and calm.
Cleanliness at the hotel generally receives good feedback with well-maintained rooms, facilities and beach areas. However, some guests note inconsistent housekeeping standards and specific areas needing better upkeep. Despite these criticisms, the hotel’s beautiful seafront location, excellent spa and professional staff contribute positively to guests' experiences.
The staff at the Grand Hotel Alassio is widely accoladed for their friendliness, kindness and attentiveness. Guests often highlight the team’s professionalism and helpful nature, significantly contributing to the hotel’s esteemed reputation.
The spa receives glowing reviews for its array of amenities, including seawater pools, saunas and hammam areas. It is often referred to as serene and magnificent, offering excellent massages and wellness services that create a truly relaxing environment.
The pool area, complemented by the spa’s facilities, is appreciated for its spaciousness and cleanliness, although there are suggestions that the indoor pool could benefit from refurbishing. The private beach stands out for its cleanliness and well-organized facilities with complimentary sun loungers and umbrellas contributing to a highly enjoyable beach experience.
Beds in the hotel are generally praised for their comfort, though some guests mention that the bed sizes are smaller than expected and the firmness of the mattresses varies.
While the Grand Hotel Alassio has commendable aspects like customer care and spa facilities, some guests feel it falls short of five-star standards in areas such as room readiness, daily maintenance services and dining quality. Despite these shortcomings, many visitors believe that with service improvements, the hotel has the potential to be highly recommendable.
Grand Hotel Bristol Spa Resort by R Collection Hotels is highly praised for its prime and picturesque location, offering splendid views of the lake and sea. Perched on a hill with stunning vistas of the Gulf, it provides a tranquil yet accessible escape, just a 15-minute walk from the heart of Rapallo. Guests appreciate the hotel's convenient proximity to key attractions like Portofino and Cinque Terre, as well as its seamless transport options including a nearby bus stop and ample parking facilities with special perks like free outdoor parking and charging stations for electric cars.
Guests commend the resort's exceptional cleanliness, meticulous housekeeping and luxurious feel. Rooms are spacious, well-appointed and often come with enchanting sea and lake views, adding a touch of elegance to the stay. The comfort of the rooms, bolstered by adjustable air conditioning and amenities such as coffee machines and soft drinks, enhances the overall experience, though bed comfort receives mixed feedback.
The breakfast experience at the resort stands out for its variety, quality and stunning sea views from the breakfast terrace. Guests highlight the comprehensive and fresh buffet selection, along with attentive and polite service, contributing to a delightful start to the day. While occasional inconsistencies are noted, the overall consensus remains highly positive.
Dining at the resort is a mixed experience with the Le Cupole restaurant receiving high praise for its gourmet quality and exemplary service and the rooftop restaurant being lauded for its incredible views and high-class dining. However, some guests point to slow service and a lack of menu variety in other dining areas. Nevertheless, the positive aspects of the fine dining experiences significantly enhance the hotel’s luxury appeal.
The hotel's spa receives rave reviews for its top-notch facilities, cleanliness and panoramic views, offering a pampering and relaxing retreat with features like heated pools, saunas and sensory showers. The pool area also garners acclaim for its beauty, comfortable sun loungers and breathtaking views, though occasional issues with cleanliness and heating are mentioned.
The staff at Grand Hotel Bristol Spa Resort are frequently highlighted as a standout feature, known for their warmth, professionalism and attentive service. Many guests feel that the staff's efforts contribute significantly to the hotel’s five-star reputation. The resort's overall service quality, combined with its outstanding amenities and breathtaking location, makes it a memorable and luxurious choice for travelers.
Meliá Genova stands out for its prime location in a quiet, elegant neighborhood yet close to Genoa's historic center and major attractions. The peaceful surroundings with 1930s architecture and lush greenery offer serenity while providing easy access to the city's bustling areas. This makes it an ideal base for both leisure explorers and event attendees.
The breakfast buffet at Meliá Genova is frequently lauded for its extensive variety and high quality, offering a wide range of sweet and savory options, fresh fruit and barista-made coffee. With attentive and friendly staff, the overall breakfast experience is considered a highlight of the stay. Despite a few remarks about the high cost and limited vegan options, guests find the breakfast worth the price.
Dinner at the hotel's restaurant also receives high marks for its excellent cuisine, quality ingredients and pleasant ambiance. The professional and friendly staff contribute to a satisfying dining experience with thoughtful gestures like anniversary offerings enhancing guest enjoyment. While some guests noted a desire for menu variety and commented on the high prices, the overall sentiment is positive.
Rooms at Meliá Genova are consistently praised for their beauty, cleanliness, spaciousness and modern amenities. Guests appreciate the panoramic terraces, large bathrooms and the treats provided for children and adults. Housekeeping maintains an exceptional standard of cleanliness, often cleaning twice a day. Despite occasional remarks about room size and temperature control, the overall satisfaction with room comfort and quality is high.
The hotel's cleanliness extends beyond the rooms with spotless common areas and a modern, well-maintained structure. The committed staff ensure a hygienic environment, earning high recommendations from cleanliness-conscious travelers.
Staff at Meliá Genova are frequently highlighted for their exceptional service, professionalism and warmth. Guests appreciate their helpfulness, multilingual abilities and the welcoming atmosphere they create. The valet and bellboy services are particularly commended, reinforcing the hotel's reputation for excellent customer service.
The free wifi at Meliá Genova is both fast and dependable, receiving positive remarks for its stable connection and user-friendly login process across various hotel areas.
The spa and gym receive mixed feedback. Guests appreciate the modern, well-equipped facilities and the relaxing atmosphere. However, additional fees for spa access, non-functional services and small facility sizes are points of contention. The pool, although clean and inviting, is criticized for its small size, cold water and extra charges, which some guests find inconsistent with the hotel's five-star rating.
Parking services, specifically valet parking, are praised for their convenience and efficiency. However, high daily rates are frequently noted as a downside.
In summary, Meliá Genova excels in location, service, cleanliness and overall guest experience, making it a remarkable choice for visitors to Genoa. Some aspects such as additional costs and small facility sizes offer room for improvement.
Grand Hotel Del Mare Resort & Spa is celebrated for its exceptional location right by the Mediterranean Sea, providing breathtaking views and direct private beach access. The hotel’s proximity to Monte Carlo and the French Riviera enhances its appeal, offering a serene yet accessible retreat. Guests rave about the stunning surroundings, well-maintained gardens, and the kindness and attentiveness of the friendly staff dedicated to enhancing guests' experiences.
The breakfast experience is lauded for its abundant and diverse selection, offering both sweet and savory options that cater to varied tastes, often described as fantastic and superb. The opportunity to enjoy breakfast by the pool adds to the luxurious experience, with guests appreciating the attentive service.
Dining at the hotel is noted for its exceptional flavors and the chef’s expertise, especially in the refined fish dishes. Although some guests point out inconsistencies and high prices, the overall dining experience is enhanced by professional staff and pleasant live music, particularly in venues with sea views.
The rooms receive accolades for offering spectacular sea views and spacious, clean accommodations. While some find the decor dated or note minor inconveniences, the balconies provide a tranquil escape, making the rooms a highlight. Cleanliness is impeccable across the hotel, with visitors appreciating the serene, well-maintained environment, extending to the spa and outdoor facilities.
Consistently praised for their friendliness and professionalism, the staff are described as exceptional in their service, contributing to a warm, inviting atmosphere. Guests note the seamless assistance provided in various areas, enhancing the overall guest experience. However, Wi-Fi issues are notable, with reports of unreliable connections, posing a drawback for guests needing consistent online access.
The spa offers a peaceful retreat, praised for its cleanliness, quality, and diverse relaxation options. Guests enjoy excellent treatments, despite some critique of additional charges and space limitations. The pool experience is widely appreciated for its inviting heated seawater pool and vibrant atmosphere, though some guests note a modest entry fee. The beach, while compact and pebbly, offers a relaxing seaside escape complemented by beautiful surroundings and a vigilant staff.
Parking facilities are noted for being spacious and convenient, with valet services adding a touch of ease and security, despite occasional organizational challenges. Overall, Grand Hotel Del Mare Resort & Spa provides a delightful and rejuvenating experience, with its location, views, and exceptional staff making it an attractive choice for those seeking a refined seaside retreat.
The Grand Hotel Miramare is a luxurious 5-star hotel that meets the highest standards of excellence. Guests describe their experience as exceptional and heaven on earth. The hotel offers outstanding facilities including a restaurant, beach, pool and comfortable rooms. The hotel staff is fantastic and provides exceptional service. Although some guests mention minor issues, the overall experience exceeds expectations and is highly recommended for an unforgettable vacation. The Grand Hotel Miramare is the perfect choice for a luxurious stay on the Riviera.
Nestled in a prime location, the Imperiale Palace Hotel is a luxurious gem overlooking the scenic bay of Santa Margherita and the tip of Portofino. Its well-maintained gardens and historic charm dating from the 19th century create a mesmerizing ambiance that complements its elevated position atop a hill, providing guests with breathtaking views. Just a short walk from the city center, the hotel offers a picturesque retreat with exceptional facilities, luxurious amenities and friendly, helpful staff enhancing the overall guest experience.
Guests consistently praise the breakfast experience, highlighting the diverse and well-presented selection, which includes freshly cooked to order options and an abundant buffet. Enjoying breakfast on a beautiful terrace overlooking the sea with top-notch service from the friendly and professional staff, adds to the delightful morning ambiance. Although there are occasional comments about minimal staffing, the breakfast is often described as one of the best hotel breakfasts ever experienced.
The dinner offerings at the Imperiale Palace Hotel are generally seen as very good with quality food and drinks, sometimes described as excellent. The romantic ambiance of the restaurant and the poolside service for dinner receive positive remarks. While some guests feel that the food might be overpriced and service could be better trained, the evening bar service staff add to the overall charm of dining at the hotel.
Room accommodations offer a mixed experience. Guests appreciate the beautiful, spacious and comfortable rooms, many with stunning sea views and balconies, featuring attractive furnishings and exceptional bedding. However, some rooms near train tracks suffer from noise disturbances and certain areas are noted to be outdated or in need of better insulation and maintenance. Despite these drawbacks, the historical decor, lovely garden paths and convenient location are well-received with sea view rooms highly recommended.
The Imperiale Palace Hotel excels in cleanliness with the property and grounds consistently described as exceptionally clean and tidy. Guests appreciate the regular housekeeping services and immaculate gardens, contributing to the overall positive impression of the hotel's maintenance.
The staff at the Imperiale Palace Hotel are frequently highlighted for their friendly and attentive service, making guests feel valued and special, especially during unique occasions. From the reception to the beach club, the personnel's accommodating nature and professionalism enhance the charm of the hotel's lavish amenities, despite minor criticisms about service consistency.
The pool area is highly praised, featuring a heated seawater pool and a waterfront lounge area reached through scenic gardens. The private beach is also a standout feature, offering a fantastic organized setting with a bar and restaurant, enhancing the overall guest experience.
Overall, the Imperiale Palace Hotel combines historical elegance and modern updates with a superb location, making it a highly recommended destination for a lavish seaside escape. Guests are treated to top-notch service, exceptional dining, luxurious accommodations and meticulously maintained surroundings, ensuring an opulent and memorable stay.
The Royal Hotel Sanremo is a luxurious and historic 5-star hotel that offers exceptional services and facilities. Its prime location near the town center and amenities with stunning views of the sea make it a top choice for exploring Sanremo on foot. The hotel's beautiful pool area adds to the overall appeal and the breakfast buffet is diverse and generous with impeccable service. The spacious and well-equipped rooms with comfortable beds and clean bathrooms, along with the attentive and friendly staff, make for a nostalgic and pleasant stay. The hotel's spa and pool are standout features with guests praising the equipment and facilities available. While some guests mention minor issues such as noise levels and outdated decor, the hotel's Belle Epoque charm and beautiful sea views more than make up for it. Overall, the Royal Hotel Sanremo provides a unique and unforgettable experience for those seeking a luxurious, old-world Italian vacation.
Splendido, A Belmond Hotel, Portofino is a luxurious hotel that offers breathtaking views of Portofino from every corner. The location is considered the best in Portofino and the hotel's shuttle service makes it easy to get to the port. The rooms are beautifully decorated and offer excellent views of the sea with spacious junior suites and classic rooms available. The staff is highly praised for their efficient, friendly and professional service with specific mentions given to Vladimir, Daniele and Luca. The pool is a standout feature with guests using words like "fabulous" and "wonderful" to describe it. Overall, Splendido, A Belmond Hotel, Portofino is an exceptional and fabulous hotel that offers an unforgettable experience.
Villa Riviera Resort is a luxurious and new resort located on the hill above Lavagna, offering a fantastic panoramic sea view. Guests rave about the beautiful surroundings and the stunning view, describing it as a dream location with an unforgettable view. The resort offers a great culinary experience with unique and delicious local food, although some guests found the prices at the pool restaurant to be a bit high. The rooms are consistently praised for their amazing views and super comfortable beds with guests describing them as superb. The top-notch staff are described as very friendly, helpful and willing to go above and beyond to assist guests with anything they need. The outdoor infinity pool, spa and restaurant are also highly praised. Overall, guests agree that Villa Riviera Resort is a top vacation spot on the Ligurian coast, offering exceptional quality, service and luxury.
Miramare The Palace Resort, an elegantly renovated 5-star establishment in Sanremo, stands out for its prime location, luxurious accommodations and exceptional service. Guests highly praise its direct access to the beachfront promenade and close proximity to both the beach and the town center, making it an ideal spot for both relaxation and convenience. The picturesque setting, well-kept gardens and pool offering stunning sea views enhance the overall experience, contributing to memorable stays for special occasions or simple vacations.
The breakfast at Miramare The Palace Resort is often described as sensational with a diverse and high-quality selection, particularly of cakes, pastries and fruits. Guests enjoy their morning meals on a terrace with beautiful sea views, although there are occasional remarks about high costs and limited choices. The overall cleanliness and attentiveness of the staff contribute to a pleasant dining atmosphere.
When it comes to dinner, the resort's restaurant is frequently lauded for its high-quality, Michelin-level cuisine and impeccable service. However, some guests feel the menu could be more extensive and express frustration over the restaurant being closed for private events. Despite some criticisms, the dog-friendly environment and cordial staff add to a generally enjoyable dining experience.
The rooms at the resort are well-received for their beautiful, modern design, spaciousness and cleanliness. While some guests found the standard and executive rooms smaller than expected and not quite living up to the price, the premium rooms are noted for their size and luxury. The comfortable beds, though sometimes critiqued for inadequate size and the magnificent sea views from several rooms contribute significantly to guest satisfaction.
Cleanliness throughout the hotel is consistently praised with guests remarking on the immaculate condition of common areas and rooms. The dedication of the housekeeping staff in maintaining a spotless environment is a highlight of many reviews.
The hotel staff is frequently commended for their professionalism, friendliness and multilingual capabilities, enhancing the guest experience. While a few guests experienced inconsistencies in service quality, the overwhelming sentiment is positive with many guests highlighting the staff's exceptional service and welcoming demeanor.
The pool area is another standout feature, celebrated for its beauty, maintenance and heated waters, which ensure a pleasant swim. The scenic views and comfortable sun loungers create a relaxing environment, although some guests note occasional service lapses at the pool bar.
Though the beach experience is mixed with some guests noting the public beach's condition and additional costs, the convenience of nearby beach access and scenic views are appreciated. The hotel also offers excellent parking facilities, including a well-supervised, exclusive parking area with valet service, contributing to guest convenience.
Families and pet owners find the resort accommodating and enjoyable with many praising the pool area and the intimate atmosphere of the hotel. Despite a few minor issues, such as noise and limited sunbeds, the overall environment is considered family-friendly.
In summary, while there are some areas for improvement, Miramare The Palace Resort generally provides a luxurious, comfortable and aesthetically pleasing environment with dedicated service, making it a favored destination in Sanremo.