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Summary of reviewsThe general reviews of Sommer Residence Hotel&Spa paint a picture of a largely enjoyable stay with several commendable aspects, though there are areas that could benefit from enhancements. Many guests are particularly impressed by the breakfast, often described as delicious, plentiful and diverse with some calling it one of the best they've had in a hotel. The evening food also garners positive feedback.
The hotel rooms receive mixed feedback. Positively, they are often noted for their spaciousness, comfort and special features like hot tubs and massage tubs. Most guests find their rooms well-cleaned upon arrival. However, cleanliness is inconsistent with occasional reports of cobwebs, musty odors and dirty jacuzzis. The old-style decor appeals to some but not all and the noise isolation is mentioned as needing improvement.
Staff interactions are generally praised, particularly the friendliness and professionalism of many team members and the excellent reception service. Some guests, however, report unprofessional behavior from certain staff and language barriers, along with concerns about mask usage.
The spa is a standout feature, receiving high praise for its exceptional facilities and professional treatments. Guests enjoy the variety of saunas and unique sauna ceremonies led by skilled sauna masters. While some noted the spa could be noisy and mentioned occasional upkeep issues, these do not significantly detract from its overall positive reception.
Overall, Sommer Residence Hotel&Spa offers a pleasant and relaxing experience, especially valued for its excellent spa amenities and satisfying breakfast. With some improvements in room cleanliness, noise isolation and staff consistency, it could significantly enhance the guest experience.
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