White Hart Hotel

Lewes , , High Street (Show on Map)


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Summary of reviewsThe White Hart Hotel is a charming hotel located in the heart of Lewes, offering a convenient base for exploring the town. While the hotel is situated in an historic building, it is well-equipped with modern amenities, including a swimming pool and a cozy bar area with a log burner. The continental breakfast is satisfactory with a good choice of cereals, fruits, juices and cold meats and cheese, although some guests would have preferred an English breakfast. The hotel's rooms are full of character, but some areas are looking tired and could do with some sprucing up. Unfortunately, the hotel has received numerous negative reviews regarding cleanliness with guests reporting dirty rooms, carpets and bathrooms. However, the hotel's staff are exceptional with guests appreciating their friendly and helpful nature. The hotel's spa and gym have mixed reviews with some guests enjoying the swimming pool and sauna, while others found the gym too old and un-useable. The hotel's onsite parking is a great feature, although the entrance to the parking area is tight. The hotel's beds have mixed reviews with some guests finding them uncomfortable and in need of updating. Overall, the White Hart Hotel offers a convenient location with characterful rooms and friendly staff, but improvements to cleanliness and maintenance need to be made.
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Hotel with Spa
The spa of the White Hart Hotel offers a truly relaxing and rejuvenating experience. Guests can pamper themselves with the use of the luxurious steam room and sauna facilities. The spa has been designed with the utmost comfort and peace of mind in mind, providing the perfect environment for unwinding and rejuvenating. Visitors are sure to leave feeling refreshed and rejuvenated after a visit to this tranquil space.

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Dog Friendly Hotel

Hotel with Swimming Pool

  Indoor Pool  


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3-Star Hotel

Hotel with Indoor Pool

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About White Hart Hotel
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Guest Reviews
4.9
Rated
Location
The White Hart Hotel boasts a prime location in the heart of Lewes, right on the High Street, making it the perfect base for exploring the town. Guests love the convenience of having everything within easy reach, from shops to restaurants and public transport. The hotel's central position also provides off-street parking and easy access to the railway station, making it a great choice for those arriving by train. Despite being situated in an historic building, the hotel is well-equipped with modern amenities, including a swimming pool and a cozy bar area with a log burner. While some reviewers note that the hotel could use some updates, most cite the convenience of the location and the helpfulness of the staff as major highlights of their stay.

Breakfast
White Hart Hotel offers a continental breakfast with a good choice of cereals, fruits, juices and cold meats and cheese. Although there are no hot breakfast options, some guests still found the continental breakfast to be good. Some guests would have preferred an English breakfast, but it wasn't mentioned upon booking that it wasn't available. Some guests mentioned basic breakfast, stale croissants, sweaty cheese slices and suspicious-looking fruit salad. However, many guests still found the breakfast to be very good, ample, generous and nice, especially when served in the conservatory or on the terrace. The breakfast staff was helpful and the breakfast was well-presented. While coffee and tea weren't great for some guests, others found them to be decent. Overall, the guests found the breakfast to be satisfactory and the White Hart Hotel's location and friendly staff made up for any shortcomings in the breakfast.

Rooms
If you're looking for a hotel with character, the White Hart Hotel might just be the perfect fit. This old coach house boasts plenty of lovely features, such as fantastic fireplaces and traditional bedrooms with wooden beams. However, some parts of the hotel are looking tired and could do with some sprucing up. Guests have reported that everything needs upgrading, from the decor to the bathrooms and that some areas are dirty or in poor repair. Despite this, many visitors did find their rooms comfortable and loved the quirky designs. Some also praised the beautiful views from the font rooms. Just bear in mind that the heaters can be a bit hit or miss, so you might want to bring an extra blanket to keep warm. Some guests have also had issues with cleanliness, such as stains on the carpet or duvets that don't appear to have been washed in years. That said, if you're willing to overlook the hotel's flaws, it can be a great place to stay. Many visitors appreciated the spacious and functional rooms and the lovely big baths with plenty of hot water. Just be aware that there are some rooms with sloping floors or awkward layouts, so it pays to do your research before booking.

Beds
Guests had mixed opinions when it came to the beds at White Hart Hotel. Some found the mattresses to be very uncomfortable with visible dips in the middle and could feel the springs. Others reported that their legs were higher than their head, causing discomfort. The pillows were often described as lumpy and thin, while some guests found the bed to be shockingly uncomfortable with springs in their back. However, there were some positive reviews regarding the beds with guests mentioning they had a good night's sleep on a comfortable bed. Additionally, pets were welcome and the beds were found to be clean in some cases. However, in some cases, the bed valance was dirty with visible stains and the bed linen was creased and had hair on the pillowcase. Overall, while some guests may have had a good night's sleep, it was clear that the hotel's beds needed updating and new mattresses.

Cleanliness
The White Hart Hotel has unfortunately received numerous negative reviews regarding the cleanliness of the hotel. Guests reported dirty rooms, carpets and bathrooms with cobwebs, dust, stains and even human waste. Some guests complained of dated and worn-out facilities in need of renovation and maintenance. The spa area was described as filthy and unsanitary with black mould and a build-up of dirt. Some rooms were not cleaned during the stay with unclean towels and bed linen. Guests also reported a lack of basic amenities, such as soap and toilet paper. However, some guests reported that the surface of the room was clean and the staff on duty were friendly and helpful. The hotel needs significant investment and upgrading to address the cleanliness and maintenance issues.

Staff
The White Hart Hotel has an exceptional team of staff who are mostly described as friendly and helpful. Guests appreciate the attentive and kind nature of the staff with some mentioning that they couldn't do enough for them. The reception staff were pleasant, while the breakfast staff were lovely. One guest even got help down with their luggage. However, a few guests encountered staff who were unprofessional or unsmiling and some noted that the hotel seemed to be understaffed. Overall, guests feel that the staff are a credit to the hotel with one mentioning that they made their stay so much better.

Spa
The White Hart Hotel has a spa and gym for guests to use during their stay. The swimming pool is a highlight with many guests enjoying its lovely warmth. Those who used the sauna also had positive experiences. Unfortunately, there were some negative comments about the gym with guests finding it too old and un-useable. Some guests were disappointed with the cleanliness of the jacuzzi, noting dirt at the bottom. While some were pleased with the facilities, others felt they were neglected and in need of work. Additionally, a few guests reported that certain amenities, such as the spa bath, were not always in working order. If you're looking for a hotel with a great spa and gym, it may be best to look elsewhere based on mixed guest reviews.

Pool
The White Hart Hotel offers a central location with the added bonus of an indoor swimming pool and sauna. Some guests were pleasantly surprised by the great swimming pool, which was nicer than expected and lovely and warm. Free use of the pool was appreciated and some guests even had a refreshing swim on the day they checked out. However, other guests were disappointed that the pool was too cold and the water temperature needed improvement. Some suggested that the swimming area needed more care and updating, as it appeared shabby at times and the showers were out of use. Despite some negative feedback, the pool was highlighted as the only good thing about the hotel for some guests. Overall, the White Hart Hotel offers a convenient location with a swimming pool, but improvements to the pool and sauna need to be made.

Parking
The White Hart Hotel is a charming stay in a central location that offers onsite parking, which guests found to be a great feature. Some had to search for parking on the road, but overall, the car park was considered a bonus. The entrance to the parking area was tight and there were times when it was full, causing guests to park on nearby streets. However, the convenience of having free parking in the middle of town was highly appreciated. The hotel's building also exuded character and the friendly and helpful staff made the stay even more enjoyable. Additionally, the Christmas breakfast with Prosecco was a lovely touch.


Yes, White Hart Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at White Hart Hotel.

Yes, White Hart Hotel welcomes dogs.

Yes, parking facilities are available at White Hart Hotel.

Yes, White Hart Hotel has a gym.
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