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Summary of reviewsOoostel2.be Leuven receives generally positive reviews across several categories with a few areas for improvement.
The hotel's prime location near Leuven's train station and city center makes it an ideal choice for travelers. With easy access to restaurants, shopping streets and essential amenities like a nearby bakery, guests appreciate its convenience. The proximity to a bus stop further enhances the ease of exploring the city.
Rooms at Ooostel2.be Leuven are frequently praised for their spaciousness and cleanliness. Guests find the accommodations comfortable and well-equipped, featuring essential amenities such as smart TVs, air conditioning and cozy mattresses. Some rooms even offer balconies, adding an extra touch to the stay. Despite some minor issues like a moldy or stale smell and small bathrooms, the practicality and comfort of the rooms make them suitable for both short and extended stays.
Cleanliness is a standout feature with the hotel maintaining high standards in room hygiene and common areas, including the communal kitchen. The beds are particularly noted for their comfort, although a few guests found them too narrow for two people and occasionally encountered issues such as sagging or hard mattresses. However, overall, the bedding quality is well-received, contributing to a good night's sleep.
The self-check-in system is efficient and uncomplicated, fostering a positive guest experience. However, the communication with the staff has garnered mixed reviews. While some guests describe the on-site staff as friendly and helpful, others have faced challenges with slow or lacking communication, particularly with remote contacts through email or WhatsApp.
The hotel's free WiFi service is stable and fast, enhancing the guest experience. The provision of free coffee and access to a shared kitchen are additional appreciated amenities.
In summary, Ooostel2.be Leuven excels in location, room comfort, cleanliness and overall value for money, making it a solid choice for visitors to Leuven. The key areas for potential improvement include communication with the staff and addressing isolated room issues. Despite these, the hotel's strengths make it a preferred option for many travelers. Show more
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Categories
Cheap Hotel
Providing budget-friendly accommodation in Leuven. While specific features are not detailed, it offers a cost-effective option for travelers.
Small Hotel
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? Other self check-in with a procedure to follow
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? No
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? No
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? Yes
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? No
Is there a doctor available either on-site or on-call? No
Budget Double RoomThe double room features soundproof walls and a seating area, as well as a private bathroom boasting a shower. The unit has 1 bed.
Guest Reviews
7.6
Good
Location
Located conveniently near Leuven's train station, Ooostel2.be boasts an ideal location for travelers. The hotel is within easy walking distance to the city center, main restaurant areas and key shopping streets. Accessibility is a highlight with a bus stop right at the door, making exploring the city straightforward. Guests appreciate the proximity to essential amenities like a bakery for breakfast and the pedestrian zone accessible in minutes.
The hotel is described as clean, both in terms of room hygiene and common areas, including a well-equipped communal kitchen. The rooms, despite being basic, offer comfort and value for money. The check-in system is efficient and uncomplicated, adding to the overall positive guest experience.
Though situated on a busy street, the location remains practical for short stays. Despite the occasional street noise, the overall convenience and excellent price-quality ratio make Ooostel2.be a preferred choice for visitors to Leuven.
Rooms
At Ooostel2.be Leuven, guests frequently highlighted the remarkable spaciousness of the rooms, describing them as very large and comfortable. The accommodations are not just roomy, but also clean orderly and well-equipped with essential amenities for a pleasant stay. Many were delighted to find a small tea area or access to a shared kitchen, contributing to a sense of convenience and homeliness. A noticeable feature for some lucky visitors was a balcony, adding an extra touch to their experience.
Despite the generally positive feedback regarding size and cleanliness, some guests did mention minor drawbacks. A few reported a moldy or stale smell in the rooms, which slightly marred their stay. Additionally, the bathrooms were noted to be on the smaller side with some wishing for a better layout.
Practicality plays a significant role in the appeal of these rooms. They come equipped with air conditioning, smart TVs and cozy mattresses, making them ideal for both short and extended stays. An accessible location near the city center, paired with modern, fresh decor, further enhanced the overall guest experience. While some rooms faced the main street and were subject to traffic noise, the generally neat and adequately furnished rooms remained a consistent highlight. For those simply seeking a well-priced, decent and clean place to rest, Ooostel2.be Leuven stands out as a solid choice.
Beds
The bed experience at Ooostel2.be Leuven received a largely positive reception from guests overall. Many appreciated the comfort of the beds and highlighted comfortable pillows that contributed to a perfect sleep. Rooms were also described as spacious and clean, boasting a good location and smooth check-in, adding to the overall positive experience.
However, there were some consistent concerns about the size of the beds, often noted as too narrow or small for two people. While some beds were described as sagging or hard, these issues were less frequently mentioned. There were also occasional mentions of dirty bedsheets and creaking beds. Despite these concerns, numerous guests felt they received good value for money and praised the comfortable bedding and great mattress quality.
Overall, the beds at Ooostel2.be Leuven seem suitable for a single person looking for comfort, although couples might find the size a bit restrictive.
Cleanliness
Ooostel2.be Leuven boasts an exceptional reputation for cleanliness, consistently highlighted by guests. Travelers can expect rooms that are not just clean but also comfortable and well-maintained. The facilities, including the bathrooms, kitchen and communal areas, match this high standard of hygiene. Many reviews emphasize the spacious and tidy nature of the accommodations, making sure to note that everything is in perfect order. The beds are particularly comfortable, adding to the overall pleasant stay.
Beyond cleanliness, the hotel's central location receives praise, situated conveniently close to the station and various city attractions. The check-in process is described as straightforward with clear instructions and photos to assist guests.
In summary, Ooostel2.be Leuven delivers a clean, comfortable and conveniently located stay, often exceeding guests' expectations in terms of hygiene and service quality. This makes it a top choice for visitors seeking reliable and tidy accommodations in Leuven.
Staff
'Ooostel2.be Leuven' has a mixed record when it comes to staff interactions as highlighted by guest reviews. While some guests describe the on-site staff as excellent, attentive and perfectly doing their job, others find the communication aspect quite lacking. There have been commendations for a friendly receptionist and staff being described as wonderful, kind and very helpful. Quick email contact provided necessary self-check-in information smoothly and a responsive owner/manager through Booking messages further ensured some level of assistance.
Despite these positives, many guests experienced issues. Communication with staff was described as slow and complicated with specific instances where messages on WhatsApp went unanswered or were met with rudeness. The lack of physical staff presence led to challenges, particularly with the self-check-in process. Several reviews mentioned that there was no timely response to queries, leaving guests feeling ignored and unsupported.
Overall, while there are instances of commendable service, the inconsistent communication and limited on-site staff presence have been significant drawbacks for many guests.
Wi-Fi
Guests at Ooostel2.be Leuven have noted the hotel's WiFi as generally positive. Many have mentioned that the WiFi is good, stable and available in the rooms. Some reviews highlight that it is very good and even fast, though there is an isolated mention of it being a bit slow at times. While accessing the WiFi requires a password that wasn't readily available for one guest, the overall sentiment towards the internet service appears favorable. Additionally, guests appreciate the simple, fuss-free check-in process and the amenities such as free coffee and a shared kitchen.
No, Ooostel2.be Leuven doesn't have any pool.
No, a spa isn't available at Ooostel2.be Leuven.
No, Ooostel2.be Leuven doesn't allow dogs.
No, parking facilities aren't available at Ooostel2.be Leuven.