4-Star HotelSummary of reviews related to the '4 Star' categoryRelais Santo Stefano offers a mixed experience for its guests, a blend of four-star ratings and some missed expectations. Many visitors noted the hotel provides a true four-star service with professional and courteous staff, marking it as a good value choice. Several reviews mentioned the facilities and services being on par with or even exceeding what one might expect from a standard four-star establishment with a few guests suggesting it deserves an extra star due to its commendable standards.
However, the feedback also highlighted certain areas needing improvement. Multiple guests felt the rooms and amenities were not fully up to four-star standards, pointing out issues like old and unclean furniture, particularly in the junior suites and bedding that didn't meet expectations. The breakfast received mixed reviews with some guests finding it didn’t offer the variety and quality typical of a four-star hotel. The limited availability of SPA slots during the COVID era also drew criticism, contrary to what guests expected from a hotel with SPA facilities in its name.
Overall, while Relais Santo Stefano is praised for its value and professional service, there are areas where it falls short of the four-star benchmark, particularly in room quality and certain amenities.
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