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Summary of reviewsGarden & City Aix En Provence - Rousset enjoys a favorable location in Rousset, providing guests with convenient access to supermarkets, workplaces and popular attractions in Provence. Visitors praised its proximity to Marseille and Aix en Provence, making it ideal for both business and leisure stays. The accommodations are noted for their good value, comfortable bedding and spacious layouts suitable for families and groups, though some surrounding industrial and busy road areas were mentioned.
Breakfast at the hotel generally received positive feedback for being hearty, varied and good value for money. Guests appreciated the friendly staff and the convenience of breakfast options, though there were some areas needing improvement, such as service consistency and variety of fresh items.
The rooms at the hotel are appreciated for their spaciousness and comfort with many featuring outdoor terraces. However, cleanliness and maintenance issues have been frequent complaints with reports of dirty surfaces, broken tiles and overall inconsistency in upkeep. Despite these drawbacks, the rooms' layout and amenities were positively noted.
Cleanliness is a significant challenge with numerous reports of substandard conditions, including dirty common areas, stained sheets and routine maintenance issues. These concerns overshadowed the positive mentions of clean, well-sized apartments and the clean pool.
The staff consistently receive high praise for their friendliness, helpfulness and professionalism. They create a welcoming atmosphere and are proactive in resolving guest concerns, although occasional language barriers and operational hiccups were noted.
The pool is a well-liked feature, especially for those looking to relax after work or for families with children. However, it is often criticized for being too small, overcrowded and poorly maintained with murky water and limited access hours detracting from the experience.
Parking facilities are considered secure and convenient with free parking close to rooms being an appreciated feature. However, issues with abandoned vehicles and poor maintenance of the parking area were noted.
The beds are generally regarded as very comfortable and of good quality, although there were occasional complaints about uncomfortable mattresses and minor cleanliness issues.
In summary, Garden & City Aix En Provence - Rousset offers a strategically convenient location, comfortable and spacious accommodations and friendly staff. However, significant improvements in cleanliness, room maintenance and pool upkeep are needed for a more consistent positive experience.
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Aparthotel with Swimming Pool
