The Grand Hotel
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Summary of reviewsThe Grand Hotel in Lerwick garners highly positive reviews across various aspects, making it a popular choice for travelers seeking both convenience and charm. Nestled in the heart of Lerwick, the hotel's exceptional location places guests in a bustling pedestrian area, with easy access to cafes, restaurants, and shops. Its old-world charm and historic allure are frequently praised, offering a delightful base for exploring Shetland and its attractions.
Guests consistently commend the breakfast experience, describing it as fantastic and fit for royalty. The generous portions and wide selection, including traditional English and Scottish breakfast options, are enhanced by the attentive service from friendly staff and the culinary expertise of Chef Meki. The pleasant breakfast ambiance contributes to a memorable start to the day.
Rooms in The Grand Hotel are noted for their cleanliness and spaciousness, often highlighted by beautiful harbor views. While the décor may appear slightly outdated to some, the overall cozy and inviting atmosphere is appreciated. Any maintenance issues, such as draughty windows and dated furnishings, are generally overshadowed by the comfort and diligent staff efforts.
Cleanliness remains a standout feature, with guests emphasizing the immaculate conditions of rooms and shared areas, contributing to a welcoming environment. The staff’s exceptional friendliness and hospitality are frequently lauded, significantly enhancing the guest experience with their dedication, efficiency, and personal touches.
The beds provide a restful sleep experience, often praised for their comfort and quality. Despite minor notes regarding occasional cool room temperatures and WiFi connectivity issues, the overall comfort and service provided at The Grand Hotel leave a lasting positive impression on guests.
Categories
Guests consistently commend the breakfast experience, describing it as fantastic and fit for royalty. The generous portions and wide selection, including traditional English and Scottish breakfast options, are enhanced by the attentive service from friendly staff and the culinary expertise of Chef Meki. The pleasant breakfast ambiance contributes to a memorable start to the day.
Rooms in The Grand Hotel are noted for their cleanliness and spaciousness, often highlighted by beautiful harbor views. While the décor may appear slightly outdated to some, the overall cozy and inviting atmosphere is appreciated. Any maintenance issues, such as draughty windows and dated furnishings, are generally overshadowed by the comfort and diligent staff efforts.
Cleanliness remains a standout feature, with guests emphasizing the immaculate conditions of rooms and shared areas, contributing to a welcoming environment. The staff’s exceptional friendliness and hospitality are frequently lauded, significantly enhancing the guest experience with their dedication, efficiency, and personal touches.
The beds provide a restful sleep experience, often praised for their comfort and quality. Despite minor notes regarding occasional cool room temperatures and WiFi connectivity issues, the overall comfort and service provided at The Grand Hotel leave a lasting positive impression on guests.
Hotel with Free Wi-Fi
The Grand Hotel provides free Wi-Fi to its guests. It is located in Lerwick.
Luxury Hotel
Family Friendly Hotel
Small Hotel
Guest Reviews
Nestled in the heart of Lerwick, The Grand Hotel presents a location that guests consistently describe as exceptional. This charming, old-fashioned hotel is perfectly situated for anyone wishing to explore Shetland. Its central position on the main street places guests in the middle of the bustling pedestrian area, with numerous cafes, restaurants, and shops within easy walking distance. The hotel offers a fantastic base from which to visit the attractions of Lerwick, with plenty of free parking available for those who travel by car. The building itself exudes old-world charm and character, enhancing the delightful experience of staying in such a prime location. With helpful staff and delicious breakfasts, The Grand Hotel ensures that guests have everything they need right at their doorstep. Overall, the unbeatable location and historical allure make it a popular choice for travelers seeking both convenience and charm while exploring Lerwick.
At The Grand Hotel, the breakfast experience receives high praise from guests who repeatedly express their satisfaction. The breakfast offerings are described as fantastic, exceptional, and fit for a king, highlighting the attention to quality and variety. Guests are particularly impressed by the generous portions and the wide selection available, including options such as a perfect English breakfast, an excellent Scottish breakfast, and a delectable array of cereals, granola, bacon, and eggs. The breakfast is often prepared to order, ensuring freshness and personalization, with mentions of a superb chef—Chef Meki—who is noted for his flexibility and friendliness.
Moreover, the presentation of breakfast is well-received, often accompanied by a pleasant ambience, such as a splendid salon adorned with classical music, further enhancing the dining experience. The friendly and attentive staff are frequently mentioned as integral to the enjoyment of breakfast, contributing to the legendary status of both the meal and the service. While the overwhelming majority of reviews laud the breakfast as one of the best they've had anywhere, there were minor notes about certain items being packaged in small plastic packages.
In summary, breakfast at The Grand Hotel stands out as a highlight of guests' stays, combining a wide and substantial offering with exceptional service from the staff and chefs, ensuring that guests start their day on the most satisfying note.
Guests at The Grand Hotel appreciate the cleanliness and spaciousness of the rooms, consistently describing them as spotless and comfortable. Many highlight the incredible views over the harbor, which add a touch of charm to their stay. Staff receive high praise for their friendliness and willingness to go the extra mile, contributing to a welcoming atmosphere.
While rooms are described as clean and generally warm, there are some areas that could use attention. The decor and some furnishings are considered outdated, and guests note occasional maintenance issues, such as draughty windows and a mouldy shower head. Despite the absence of an elevator, which requires a trek up several flights of stairs, the overall ambiance of the rooms remains cozy and inviting.
In summary, The Grand Hotel offers clean and comfortable accommodations with beautiful harbor views and attentive service. However, some areas could benefit from renovation to match the implied luxury seen in promotional materials.
The Grand Hotel consistently delivers on comfort when it comes to its beds, offering guests a sleep experience marked by numerous positive attributes. Many guests highlight the hotel's commitment to providing comfortable sleeping arrangements, with beds described as super comfortable, new, soft, and supportive. These favorable remarks extend to the mattresses, which are frequently noted for their ability to offer a restful night's sleep. While a small number of guests expressed a preference for a slightly thicker or softer mattress, overall, the beds meet satisfactory standards of comfort. However, it's worth noting that some guests experienced cold rooms without extra blankets, which slightly impacted the overall comfort. Despite this, the positive feedback overwhelmingly affirms that The Grand Hotel excels in providing delightful and restful beds.
The Grand Hotel consistently receives praise for its cleanliness, with guests frequently noting the immaculate and spotless conditions of the rooms, including bedding and towels. The reviews highlight the hotel’s ability to maintain a clean and cozy atmosphere, contributing to a comfortable and welcoming experience. Many guests appreciate the warmth and comfort of the rooms, emphasizing their cleanliness as a standout feature.
Despite some minor critiques regarding the need for updates in certain areas, such as the shower, the hotel's overall cleanliness is commendable. While a few reviewers mention the property's dated appearance and occasional issues with vacuuming, these observations do not overshadow the positive remarks about the hotel's tidy ambiance. In addition, the attentive staff contributes to the clean environment, earning high marks from guests for their efforts.
Overall, The Grand Hotel delivers a consistently clean and comfortable stay, with diligent housekeeping ensuring guests enjoy spotless accommodations and a pleasant experience.
The Grand Hotel’s staff shines with exceptional friendliness and hospitality, creating a welcoming atmosphere that elevates the experience for guests. Their legendary service, especially noted during breakfast times by Mickey and Janet, stands out for its warmth and attentiveness. Numerous mentions emphasize how the team goes above and beyond to ensure comfort and satisfaction, whether through helpful guidance or fascinating stories about the hotel's history. Although occasionally challenged by limited resources, the staff, including the manager Harvey, consistently demonstrate dedication and efficiency. Guests frequently highlight the kind-hearted demeanor of the team, praising their first-class service and accommodating nature. With their charm and attentiveness, The Grand Hotel's staff truly enrich the stay, leaving a lasting impression and fostering friendships that endure beyond the visit.
The Grand Hotel offers a mixed experience when it comes to its WiFi connectivity. Some guests have reported that WiFi access in certain areas of the hotel can be patchy, though not a major issue for them. This indicates that the WiFi does work in some parts of the hotel, with at least a few guests noting that they had a good experience with the hotel's internet. However, the WiFi connection quality appears to vary significantly, with other guests expressing dissatisfaction due to weak or non-existent connections in their rooms. It seems that the hotel does provide WiFi, but its reliability may not be consistent throughout the establishment, potentially influenced by external factors like local infrastructure challenges.
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Location
Breakfast
Moreover, the presentation of breakfast is well-received, often accompanied by a pleasant ambience, such as a splendid salon adorned with classical music, further enhancing the dining experience. The friendly and attentive staff are frequently mentioned as integral to the enjoyment of breakfast, contributing to the legendary status of both the meal and the service. While the overwhelming majority of reviews laud the breakfast as one of the best they've had anywhere, there were minor notes about certain items being packaged in small plastic packages.
In summary, breakfast at The Grand Hotel stands out as a highlight of guests' stays, combining a wide and substantial offering with exceptional service from the staff and chefs, ensuring that guests start their day on the most satisfying note.
Rooms
While rooms are described as clean and generally warm, there are some areas that could use attention. The decor and some furnishings are considered outdated, and guests note occasional maintenance issues, such as draughty windows and a mouldy shower head. Despite the absence of an elevator, which requires a trek up several flights of stairs, the overall ambiance of the rooms remains cozy and inviting.
In summary, The Grand Hotel offers clean and comfortable accommodations with beautiful harbor views and attentive service. However, some areas could benefit from renovation to match the implied luxury seen in promotional materials.
Beds
Cleanliness
Despite some minor critiques regarding the need for updates in certain areas, such as the shower, the hotel's overall cleanliness is commendable. While a few reviewers mention the property's dated appearance and occasional issues with vacuuming, these observations do not overshadow the positive remarks about the hotel's tidy ambiance. In addition, the attentive staff contributes to the clean environment, earning high marks from guests for their efforts.
Overall, The Grand Hotel delivers a consistently clean and comfortable stay, with diligent housekeeping ensuring guests enjoy spotless accommodations and a pleasant experience.
Staff
Wi-Fi
No, The Grand Hotel doesn't have any pool.
No, a spa isn't available at The Grand Hotel.
No, The Grand Hotel doesn't allow dogs.
No, parking facilities aren't available at The Grand Hotel.
No, The Grand Hotel doesn't have a gym.
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