Real de Minas Poliforum
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Summary of reviewsReal de Minas Poliforum is highly recommended for its prime location in León, offering excellent accessibility to key attractions such as the Poliforum complex, fairgrounds and shopping areas like Plaza de Zapatos. This convenient setting makes it perfect for both business and leisure travelers. The well-maintained facilities, featuring clean and spacious rooms, a beautiful garden and a relaxing swimming pool area, further enhance the appeal. Visitors frequently praise the pleasant ambiance of the hotel's external areas and the attentive, friendly staff who contribute to a comfortable stay.
The breakfast at Real de Minas Poliforum is a standout experience with a buffet-style offering that includes a wide variety of dishes, notably handmade tortillas and atoles. Guests appreciate the friendly and efficient restaurant staff, as well as the enjoyable ambiance when dining by the pool. Despite instances where breakfast was not included in the reservation price, those who experienced it found the meal well worth the additional cost.
The dining experience overall tends to be positive with many guests enjoying the varied and flavorful food. However, some inconsistencies in taste and service speed have been noted, particularly during busy events. Feedback on dinners has indicated the need for improvement in some dishes and service aspects.
Guest rooms receive mixed reviews. On the positive side, they are praised for their spaciousness, cleanliness and charming design with amenities like fridges and microwaves. Rooms with views of the pool or garden are especially appreciated. Yet there are criticisms regarding the dated decor, maintenance issues and noise disturbances. Problems with air conditioning, cleanliness lapses and small, poorly maintained bathrooms are areas that need addressing.
Cleanliness overall receives both praise and critique. While many guests find the hotel clean and comfortable, issues such as dirty bathrooms, occasional cockroach sightings and insufficient pool maintenance have been noted. Despite these, the hotel's green spaces and general facilities are well-maintained.
Staff interactions are largely positive with many guests commending the friendliness and efficiency of employees across various departments. However, reception staff have been criticized for being inattentive and occasionally rude, suggesting a need for better consistency in this area.
Free wifi service is a significant point of concern with numerous complaints about weak signals, frequent disconnections and slow speeds, affecting guests' online activities. Visitors who require reliable internet service may need to take this into consideration.
The gym receives mixed feedback, being deemed adequate by some but in need of updates and better maintenance by others. Improvements in equipment functionality and overall upkeep are necessary.
The pool area, while visually appealing and enjoyable for families, is often criticized for its cold temperature and inconsistent cleanliness. More reliable maintenance and temperature regulation would enhance the pool experience.
Parking services are generally well-received with efficient and free valet parking highly appreciated. However, the parking area can become crowded, particularly during events and lacks amenities like elevators or ramps, which could improve access.
Finally, the hotel is noted for its family-friendly environment, offering spacious rooms and a generally pleasant atmosphere. Noise disturbances and occasional logistical issues regarding breakfast add-ons for children are minor concerns but overall, the hotel is seen as a welcoming place for families. The vibrant nightlife nearby offers guests easy access to entertainment, though the associated noise can sometimes disturb the peace in the hotel, particularly at night.
In summary, Real de Minas Poliforum is an attractive choice for travelers due to its strategic location, pleasant facilities and accommodating staff. However, attention to certain areas such as room updates, wifi service and cleanliness could further elevate the guest experience.
Categories
The breakfast at Real de Minas Poliforum is a standout experience with a buffet-style offering that includes a wide variety of dishes, notably handmade tortillas and atoles. Guests appreciate the friendly and efficient restaurant staff, as well as the enjoyable ambiance when dining by the pool. Despite instances where breakfast was not included in the reservation price, those who experienced it found the meal well worth the additional cost.
The dining experience overall tends to be positive with many guests enjoying the varied and flavorful food. However, some inconsistencies in taste and service speed have been noted, particularly during busy events. Feedback on dinners has indicated the need for improvement in some dishes and service aspects.
Guest rooms receive mixed reviews. On the positive side, they are praised for their spaciousness, cleanliness and charming design with amenities like fridges and microwaves. Rooms with views of the pool or garden are especially appreciated. Yet there are criticisms regarding the dated decor, maintenance issues and noise disturbances. Problems with air conditioning, cleanliness lapses and small, poorly maintained bathrooms are areas that need addressing.
Cleanliness overall receives both praise and critique. While many guests find the hotel clean and comfortable, issues such as dirty bathrooms, occasional cockroach sightings and insufficient pool maintenance have been noted. Despite these, the hotel's green spaces and general facilities are well-maintained.
Staff interactions are largely positive with many guests commending the friendliness and efficiency of employees across various departments. However, reception staff have been criticized for being inattentive and occasionally rude, suggesting a need for better consistency in this area.
Free wifi service is a significant point of concern with numerous complaints about weak signals, frequent disconnections and slow speeds, affecting guests' online activities. Visitors who require reliable internet service may need to take this into consideration.
The gym receives mixed feedback, being deemed adequate by some but in need of updates and better maintenance by others. Improvements in equipment functionality and overall upkeep are necessary.
The pool area, while visually appealing and enjoyable for families, is often criticized for its cold temperature and inconsistent cleanliness. More reliable maintenance and temperature regulation would enhance the pool experience.
Parking services are generally well-received with efficient and free valet parking highly appreciated. However, the parking area can become crowded, particularly during events and lacks amenities like elevators or ramps, which could improve access.
Finally, the hotel is noted for its family-friendly environment, offering spacious rooms and a generally pleasant atmosphere. Noise disturbances and occasional logistical issues regarding breakfast add-ons for children are minor concerns but overall, the hotel is seen as a welcoming place for families. The vibrant nightlife nearby offers guests easy access to entertainment, though the associated noise can sometimes disturb the peace in the hotel, particularly at night.
In summary, Real de Minas Poliforum is an attractive choice for travelers due to its strategic location, pleasant facilities and accommodating staff. However, attention to certain areas such as room updates, wifi service and cleanliness could further elevate the guest experience.
Hotel for Honeymoon
This hotel is recognized as a romantic hotel. It provides comfortable accommodations and services that cater to couples.
Family Friendly Hotel
Features an outdoor pool. Offers spacious and comfortable family rooms. Provides a calm, family-oriented environment.
Romantic Hotel
This traditional hotel features an on-site art gallery, restaurant, and outdoor pool surrounded by gardens. The spacious guestrooms offer city views, creating a romantic atmosphere.
Hotel with Swimming Pool
This hotel features an outdoor pool and is well-located near the Poliforum. It offers a pleasant stay with essential amenities and easy access to local attractions.
Heated Pool Outdoor Pool
Business Hotel
Located near the Poliforum, this hotel likely provides convenient access to events and may offer business-related services to accommodate attendees.
Hotel with Parking
This hotel offers parking facilities for guests. It is situated near the Poliforum, making it a convenient choice.
4-Star Hotel
This hotel is conveniently located opposite the exhibition hall. It offers clean accommodations and good service.
Hotel with Outdoor Pool
Real de Minas Poliforum offers an inviting outdoor pool area surrounded by gardens. It is consistently praised for being clean, spacious, and well-maintained, providing a family-friendly environment. The pool is of considerable size and includes a kids' pool.
Hotel with Spa
Hotel near Nightlife Spots
Hotel with Gym
Hotel with Heated Pool
Guest Reviews
Real de Minas Poliforum enjoys widespread praise for its prime location, making it an ideal choice for visitors attending events at the nearby Poliforum complex. Positioned centrally in León, the hotel offers easy access to key attractions such as the fairgrounds, shopping streets like the Plaza de Zapatos, the bus station and various cultural sites. Guests frequently highlight the hotel's convenience for both work and leisure purposes, owing to its proximity to public transportation and local amenities.
The facilities at Real de Minas Poliforum are also highly regarded with clean and spacious rooms, a beautiful garden and a relaxing swimming pool area. Visitors appreciate the hotel's architecture and the pleasant ambiance of its external areas, including the lobby and the central courtyard.
In addition to its favorable location, the hotel receives compliments for its friendly and attentive staff, who contribute to a comfortable and enjoyable stay. The combination of excellent location, well-maintained facilities and good service makes Real de Minas Poliforum a highly recommended option for those visiting León, whether for business or leisure activities.
At Real de Minas Poliforum, guests frequently praise the breakfast experience as a highlight of their stay. The buffet-style breakfast receives consistent accolades for its delicious taste and variety with offerings that cater to a wide range of preferences including typical Mexican dishes. Handmade tortillas and atoles, as well as eggs prepared to order on the terrace, are often mentioned as standout items.
Guests appreciate the excellent attention from the restaurant staff, who are described as friendly and efficient. The ambiance, particularly when dining by the pool, adds an extra level of enjoyment to the morning meal. While some guests note that breakfast is sometimes paid for separately and express disappointment about it not always being included in the reservation price, most who do experience it find it well worth the additional cost.
Despite a few instances of long wait times, especially on busy mornings, the varied and generous spread ensures that there's something delightful for every palate. Whether indulging in a leisurely Sunday brunch or a quick weekday meal, the breakfast at Real de Minas Poliforum leaves a lasting impression for its flavor, variety and the quality of service provided.
Real de Minas Poliforum offers a mixed dining experience that leans towards the positive. The food at the hotel's restaurant generally receives high praise with many guests commenting on its delicious taste and good variety, particularly enjoying the buffet options and commendable breakfast offerings. The restaurant environment is pleasant and the service from the staff is often highlighted as friendly and attentive.
However, there are some noted inconsistencies. While many guests find the food tasty and reasonably priced, others mention that some dishes are bland and lack flavor. Additionally, a few reviews point out that the service can be slow at times and certain meals, like the New Year's Eve dinner, weren't up to expectations. Expensive and subpar drinks at the bar, as well as occasional poor restaurant service, are also mentioned.
In summary, for guests at Real de Minas Poliforum, the dining experience is generally positive with flavorful and varied food, but there is room for improvement in terms of consistency and service speed.
Real de Minas Poliforum garners varied impressions when it comes to their room accommodations. On the positive spectrum, guests frequently highlight the spaciousness and cleanliness of the rooms, noting that they are comfortable and well-maintained. Several reviews mention the rooms being nicely designed with some appreciating the colonial concept and the availability of amenities such as fridges and microwaves. The views from certain rooms, especially those facing the pool or garden, are particularly praised. Some guests found the rooms to be very comfortable with beautifully appointed layouts that added to the overall pleasant experience.
However, the hotel has also faced criticism. Numerous reviews point out that the rooms are dated and need updating, mentioning issues such as broken fixtures, unpleasant odors and poor maintenance. Some guests faced problems with their air conditioning and had issues with noise, which disrupted their rest. Reports of cockroaches and dirty towels exacerbated concerns about cleanliness and the lack of certain amenities like coffee makers and sufficient lighting were also noted.
Moreover, the size and layout of the bathrooms have attracted considerable negative attention with many describing them as small, neglected and lacking basic features such as curtains or proper doors, leading to water splashing issues.
To sum up, while Real de Minas Poliforum offers comfortable, spacious rooms with satisfactory cleanliness and a charming design, there are notable areas needing improvement, particularly in maintenance, noise insulation and bathroom facilities. The mixed reviews suggest potential guests weigh these factors when considering a stay.
At Real de Minas Poliforum, the beds have received a mixed range of feedback from guests. Many have found the beds to be comfortable, contributing to a good night's sleep. The comfortable bedding and hygienic towels have also been highlighted as positive aspects. However, a considerable number of guests noted issues with the mattresses and pillows. Many described the mattresses as very hard and uncomfortable with some even comparing them to stones or rocks. The bed frames themselves have been reported as high, which could be an inconvenience for some.
Additionally, guests have frequently mentioned the hard and high pillows, which have led to neck discomfort. Issues such as worn-out, deformed or old mattresses have also been pointed out, along with creaking sounds coming from the beds. While some guests appreciated the friendly staff who tried to ensure comfort, many felt the bed quality left much to be desired. Despite mixed reviews, the common thread suggests that mattress comfort might be an area for potential improvement at Real de Minas Poliforum.
Real de Minas Poliforum receives mixed reviews when it comes to cleanliness. Many guests praise the hotel's high standards of cleanliness, noting that both rooms and facilities are consistently clean, tidy and comfortable. The spacious and hygienic rooms, along with the hotel's overall cleanliness, are frequently highlighted as positive aspects.
However, there are notable exceptions where cleanliness fell short. Several reviews mention dirty bathrooms, unclean showers and spotting cockroaches and scorpions. Issues with hair, damp spots and spider webs in rooms were also reported. The pool area, while generally clean according to some, has also been flagged for needing better maintenance. Guests have occasionally faced unclean conditions upon arrival, including hairballs and dirty towels.
Despite these criticisms, many guests still find the hotel attractive, appreciating its clean and comfortable environment. The well-maintained green areas and clean facilities are often complemented, balancing out some of the negative feedback.
Guests at 'Real de Minas Poliforum' have mixed impressions of the hotel's staff. On a positive note, many guests commend the staff for their friendliness and attentiveness. Words like "kind," "friendly," and "polite" are frequently used to describe interactions with employees across various departments, including the concierge, restaurant and housekeeping. The valet service also receives positive mentions for its efficiency and attentiveness, particularly during unforeseen situations.
However, there are notable concerns about the reception staff. Multiple reviews point out that the receptionists can be indifferent, unhelpful and even rude. Guests reported negative experiences with some receptionists who were described as inattentive and having a poor service attitude. This inconsistency in service at the front desk tarnishes the otherwise positive reputation upheld by other staff members.
Overall, while the hotel's staff generally earns praise for their kindness and excellent service, improvements at the reception desk could significantly enhance the overall guest experience.
The wifi service at Real de Minas Poliforum has been a significant point of concern for many guests. Common issues reported include weak wifi signals, frequent disconnections, slow speeds and intermittent connectivity. Some guests experienced frustration due to an inability to connect to the internet entirely during their stay, while others mentioned that the connection was so poor it hindered their ability to stream or navigate online, especially in critical situations such as virtual conferences.
A few guests highlighted specific problems like incorrect usernames and passwords provided, which prevented access to the internet. There were also mentions of having to wait for a technician's intervention to resolve the wifi issues, which wasn't always successful.
Despite these widespread challenges, there were sparse mentions of the internet working well for certain tasks. However, the consistency of such positive experiences seems to be the exception rather than the norm at this hotel. Thus, potential visitors with high internet dependency may need to consider these factors when planning their stay.
Real de Minas Poliforum's gym receives mixed feedback from guests. On the positive side, it's described as good, suggesting a satisfactory experience for some visitors. However, there are notable concerns about the gym's condition with multiple comments highlighting that the facility is very neglected and in need of proper maintenance. Specific issues include malfunctioning equipment and an overall lack of updates. Despite some positive remarks, significant attention to upkeep and improvements seems essential to enhance the gym experience for all guests.
At Real de Minas Poliforum, the pool seems to be a striking feature of the hotel, though it garners mixed reviews from guests. Many guests praise the pool area, noting its beauty, instagrammable appeal and pleasant surrounding gardens, which create a welcoming atmosphere. Families, particularly, appreciate the large pool, highlighting it as a fun spot for children. The accessibility of the pool from the rooms is another favorable aspect, contributing to a comfortable stay.
However, the pool is consistently described as cold with numerous reviews mentioning that the water temperature is frequently uncomfortable, despite claims of heating. Additionally, while some guests find the pool clean and well-managed, others report instances of murkiness, slimy conditions and a lack of proper maintenance. This inconsistency in cleanliness appears to be a recurring issue with some visitors noting that it takes time to address these concerns, disrupting their enjoyment.
Overall, while the pool at Real de Minas Poliforum has potential and can provide a pleasant experience, improvements in temperature regulation and consistent cleanliness would significantly enhance guest satisfaction.
Real de Minas Poliforum offers a blend of experiences when it comes to parking services with a mix of both positive and negative comments from guests. Valet parking is prominently highlighted with many guests appreciating the fast and efficient service, often provided at no extra cost. The secure, monitored and covered parking gives peace of mind, especially for those with larger vehicles. Additionally, the hotel offers free parking for guests, which adds to the convenience.
Nonetheless, the parking lot can become crowded, particularly when events are held in the adjacent hall, leading to limited spaces and difficulty accessing parking during peak times. The parking structure lacks elevators or ramps, compelling some guests to share pedestrian pathways with cars. Despite some inconsistencies and occasional logistical issues, overall, the parking service is deemed good with polite and attentive valet staff ensuring it runs smoothly for most guests.
Real de Minas Poliforum positions itself as a family-friendly hotel with numerous reviews highlighting its appeal to those traveling with children. Guests frequently mention the spacious and comfortable family rooms, which provide a warm and inviting atmosphere perfect for a family trip. The hotel's calm, family-oriented environment receives praise, as it allows families to relax and enjoy their stay without being overwhelmed by business activities.
While the hotel earns commendations for its family service and a generally beautiful atmosphere, there are some areas of concern. Guests noted noise disturbances at night and unpleasant odors in the hallway. Additionally, the issue of breakfast inclusions sometimes not being clear, particularly for children, caused some frustration.
Despite these minor setbacks, the hotel offers attractive amenities for younger guests, such as a swimming pool which has been particularly enjoyed by children. However, some feel that the hotel could improve its kid-friendly amenities further. In summary, Real de Minas Poliforum caters well to families and creates a welcoming environment but could benefit from addressing certain logistic and amenity-related shortcomings.
Real de Minas Poliforum offers guests a prime location close to a variety of nightlife options, making it an excellent choice for those looking to experience the vibrant and lively nighttime scene. The hotel's proximity to numerous nightlife spots ensures that visitors have easy access to enjoyable and accessible entertainment, perfect for a fun night out. With a safe and bustling environment around the hotel, guests can relish the local nightlife right at their doorstep.
However, it is worth noting that the energetic nightlife can contribute to noise disturbances. Some guests have mentioned noise from nearby parties and the general hustle and bustle, which can make it difficult to rest, especially during the night and early morning. The hotel's older structure may also allow more external noise to enter the rooms, leading to a less peaceful stay for light sleepers. Despite these factors, for those who prioritize being near lively nightlife, Real de Minas Poliforum proves to be a convenient and thrilling option.
Real de Minas Poliforum offers a mixed experience with its four-star rating. Positively, guests highlight its beauty and comfort, as well as its neat and clean environment. The service provided by the polite staff is also praised and many reviews commend the well-maintained facilities and good restaurant offerings. The hotel is described as perfect by some and families appreciated the amenities like the swimming pool.
However, there are significant inconsistencies concerning its four-star status. Several guests feel that the hotel falls short of their four-star expectations, citing missing amenities and standards that don't align with what a four-star hotel should provide. Complaints include subpar conditions, a lack of upkeep and an overall experience that many found underwhelming. Some reviews suggest that while the hotel is comfortable and nice, it is more mid-range and does not justify its four-star price tag.
Real de Minas Poliforum offers a strategic location for business travelers, particularly those involved in work-related stays and trade fairs. The hotel is renowned for its business-friendly environment, featuring ample meeting rooms, conference spaces and a business center, making it ideal for business purposes. Guests have highlighted the efficient business services and noted the laundry service with a quick turnaround time as an added convenience.
The hotel provides a well-ventilated and spacious workspace, ensuring a comfortable setting for business activities. Despite its positives, some guests have pointed out issues such as difficulty in generating bills and poor internet connectivity, which can be problematic for virtual conferences. Nevertheless with its convenient location and good value for the price, many guests have found Real de Minas Poliforum to be a solid choice for their business needs.
The heated pool at Real de Minas Poliforum has received mixed reviews from guests. While some visitors appreciated finding warm water and enjoyed a comfortable swim, it appears that there have been frequent issues with maintaining the pool's temperature. Several guests reported that the water was cold during their stay, sometimes due to the pool's boiler not working or the heating system not being operational. There were also mentions of the pool only being heated later in the day, although it opens in the morning. Despite these challenges, the pool's warmth was a pleasant surprise for some. Travelers planning a visit might want to check current conditions to ensure the heated pool meets their expectations.
Real de Minas Poliforum boasts an inviting outdoor pool area that receives consistent praise for its cleanliness and spaciousness. Guests frequently highlight the well-maintained and family-friendly environment, making it a pleasant setting for relaxation. The pool's considerable size and comfortable layout offer ample space for enjoyment with some noting the pleasant pool view from their rooms.
While most reviews reflect positively on the pool's upkeep and ambience, a few guests expressed concerns over occasional noise from other rooms and instances where the pool appeared cold or not as clean as expected. Furthermore, there were mentions of the pool being advertised as heated, though some guests experienced it otherwise. Nevertheless, the general consensus appreciates the beautiful and enjoyable pool facilities.
Real de Minas Poliforum stands out as an excellent choice for honeymooners seeking a memorable and romantic getaway. The hotel is celebrated for offering a perfect honeymoon experience with a dedicated honeymoon suite that ensures comfort and luxury for newlyweds. Special honeymoon packages and exclusive services further enhance the romantic ambiance, making it an ideal destination for those embarking on a new chapter of their lives. From a romantic honeymoon atmosphere to specialized care tailored for honeymooners, Real de Minas Poliforum promises a delightful and enchanting stay for couples.
Nestled in a charming location, Real de Minas Poliforum offers a romantic atmosphere that makes it an ideal destination for couples seeking a tranquil retreat. The hotel's serene environment and intimate vibe provide a perfect setting for a romantic getaway. Guests frequently highlight the romantic ambiance and utmost peacefulness that pervades the property, making it perfect for an enchanting city staycation. The warm pool, despite being indoors, adds to the overall cozy experience. Whether it’s lounging with a loved one or enjoying quiet moments together, Real de Minas Poliforum stands out as a top choice for a romantic stay.
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Location
The facilities at Real de Minas Poliforum are also highly regarded with clean and spacious rooms, a beautiful garden and a relaxing swimming pool area. Visitors appreciate the hotel's architecture and the pleasant ambiance of its external areas, including the lobby and the central courtyard.
In addition to its favorable location, the hotel receives compliments for its friendly and attentive staff, who contribute to a comfortable and enjoyable stay. The combination of excellent location, well-maintained facilities and good service makes Real de Minas Poliforum a highly recommended option for those visiting León, whether for business or leisure activities.
Breakfast
Guests appreciate the excellent attention from the restaurant staff, who are described as friendly and efficient. The ambiance, particularly when dining by the pool, adds an extra level of enjoyment to the morning meal. While some guests note that breakfast is sometimes paid for separately and express disappointment about it not always being included in the reservation price, most who do experience it find it well worth the additional cost.
Despite a few instances of long wait times, especially on busy mornings, the varied and generous spread ensures that there's something delightful for every palate. Whether indulging in a leisurely Sunday brunch or a quick weekday meal, the breakfast at Real de Minas Poliforum leaves a lasting impression for its flavor, variety and the quality of service provided.
Dinner
However, there are some noted inconsistencies. While many guests find the food tasty and reasonably priced, others mention that some dishes are bland and lack flavor. Additionally, a few reviews point out that the service can be slow at times and certain meals, like the New Year's Eve dinner, weren't up to expectations. Expensive and subpar drinks at the bar, as well as occasional poor restaurant service, are also mentioned.
In summary, for guests at Real de Minas Poliforum, the dining experience is generally positive with flavorful and varied food, but there is room for improvement in terms of consistency and service speed.
Rooms
However, the hotel has also faced criticism. Numerous reviews point out that the rooms are dated and need updating, mentioning issues such as broken fixtures, unpleasant odors and poor maintenance. Some guests faced problems with their air conditioning and had issues with noise, which disrupted their rest. Reports of cockroaches and dirty towels exacerbated concerns about cleanliness and the lack of certain amenities like coffee makers and sufficient lighting were also noted.
Moreover, the size and layout of the bathrooms have attracted considerable negative attention with many describing them as small, neglected and lacking basic features such as curtains or proper doors, leading to water splashing issues.
To sum up, while Real de Minas Poliforum offers comfortable, spacious rooms with satisfactory cleanliness and a charming design, there are notable areas needing improvement, particularly in maintenance, noise insulation and bathroom facilities. The mixed reviews suggest potential guests weigh these factors when considering a stay.
Beds
Additionally, guests have frequently mentioned the hard and high pillows, which have led to neck discomfort. Issues such as worn-out, deformed or old mattresses have also been pointed out, along with creaking sounds coming from the beds. While some guests appreciated the friendly staff who tried to ensure comfort, many felt the bed quality left much to be desired. Despite mixed reviews, the common thread suggests that mattress comfort might be an area for potential improvement at Real de Minas Poliforum.
Cleanliness
However, there are notable exceptions where cleanliness fell short. Several reviews mention dirty bathrooms, unclean showers and spotting cockroaches and scorpions. Issues with hair, damp spots and spider webs in rooms were also reported. The pool area, while generally clean according to some, has also been flagged for needing better maintenance. Guests have occasionally faced unclean conditions upon arrival, including hairballs and dirty towels.
Despite these criticisms, many guests still find the hotel attractive, appreciating its clean and comfortable environment. The well-maintained green areas and clean facilities are often complemented, balancing out some of the negative feedback.
Staff
However, there are notable concerns about the reception staff. Multiple reviews point out that the receptionists can be indifferent, unhelpful and even rude. Guests reported negative experiences with some receptionists who were described as inattentive and having a poor service attitude. This inconsistency in service at the front desk tarnishes the otherwise positive reputation upheld by other staff members.
Overall, while the hotel's staff generally earns praise for their kindness and excellent service, improvements at the reception desk could significantly enhance the overall guest experience.
Wi-Fi
A few guests highlighted specific problems like incorrect usernames and passwords provided, which prevented access to the internet. There were also mentions of having to wait for a technician's intervention to resolve the wifi issues, which wasn't always successful.
Despite these widespread challenges, there were sparse mentions of the internet working well for certain tasks. However, the consistency of such positive experiences seems to be the exception rather than the norm at this hotel. Thus, potential visitors with high internet dependency may need to consider these factors when planning their stay.
Gym
Pool
However, the pool is consistently described as cold with numerous reviews mentioning that the water temperature is frequently uncomfortable, despite claims of heating. Additionally, while some guests find the pool clean and well-managed, others report instances of murkiness, slimy conditions and a lack of proper maintenance. This inconsistency in cleanliness appears to be a recurring issue with some visitors noting that it takes time to address these concerns, disrupting their enjoyment.
Overall, while the pool at Real de Minas Poliforum has potential and can provide a pleasant experience, improvements in temperature regulation and consistent cleanliness would significantly enhance guest satisfaction.
Parking
Nonetheless, the parking lot can become crowded, particularly when events are held in the adjacent hall, leading to limited spaces and difficulty accessing parking during peak times. The parking structure lacks elevators or ramps, compelling some guests to share pedestrian pathways with cars. Despite some inconsistencies and occasional logistical issues, overall, the parking service is deemed good with polite and attentive valet staff ensuring it runs smoothly for most guests.
Family
While the hotel earns commendations for its family service and a generally beautiful atmosphere, there are some areas of concern. Guests noted noise disturbances at night and unpleasant odors in the hallway. Additionally, the issue of breakfast inclusions sometimes not being clear, particularly for children, caused some frustration.
Despite these minor setbacks, the hotel offers attractive amenities for younger guests, such as a swimming pool which has been particularly enjoyed by children. However, some feel that the hotel could improve its kid-friendly amenities further. In summary, Real de Minas Poliforum caters well to families and creates a welcoming environment but could benefit from addressing certain logistic and amenity-related shortcomings.
Nightlife
However, it is worth noting that the energetic nightlife can contribute to noise disturbances. Some guests have mentioned noise from nearby parties and the general hustle and bustle, which can make it difficult to rest, especially during the night and early morning. The hotel's older structure may also allow more external noise to enter the rooms, leading to a less peaceful stay for light sleepers. Despite these factors, for those who prioritize being near lively nightlife, Real de Minas Poliforum proves to be a convenient and thrilling option.
4 Star
However, there are significant inconsistencies concerning its four-star status. Several guests feel that the hotel falls short of their four-star expectations, citing missing amenities and standards that don't align with what a four-star hotel should provide. Complaints include subpar conditions, a lack of upkeep and an overall experience that many found underwhelming. Some reviews suggest that while the hotel is comfortable and nice, it is more mid-range and does not justify its four-star price tag.
Business
The hotel provides a well-ventilated and spacious workspace, ensuring a comfortable setting for business activities. Despite its positives, some guests have pointed out issues such as difficulty in generating bills and poor internet connectivity, which can be problematic for virtual conferences. Nevertheless with its convenient location and good value for the price, many guests have found Real de Minas Poliforum to be a solid choice for their business needs.
Heated Pool
Outdoor Pool
While most reviews reflect positively on the pool's upkeep and ambience, a few guests expressed concerns over occasional noise from other rooms and instances where the pool appeared cold or not as clean as expected. Furthermore, there were mentions of the pool being advertised as heated, though some guests experienced it otherwise. Nevertheless, the general consensus appreciates the beautiful and enjoyable pool facilities.
Honeymoon
Romantic
Yes, Real de Minas Poliforum has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Real de Minas Poliforum.
No, Real de Minas Poliforum doesn't allow dogs.
Yes, parking facilities are available at Real de Minas Poliforum.
Yes, Real de Minas Poliforum has a gym.
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