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Summary of reviewsSunstar Hotel Lenzerheide offers a highly rewarding experience for travelers eager to explore the Swiss Alps. Its exceptional, central location in Lenzerheide makes it an ideal base for both summer and winter activities, with convenient access to ski slopes, trails, and local amenities. The welcoming atmosphere is complemented by tranquil surroundings and a picturesque alpine setting.
Guests consistently praise the hotel's breakfast, describing it as extensive and superb, with a rich variety of options and freshly prepared dishes. The dining experience extends to dinner, where the quality of cuisine and pleasant atmosphere leave a positive impression. Vegan options are available, ensuring diverse dietary needs are met.
The hotel rooms are beautifully renovated, providing modern furnishings and luxurious amenities that include spacious layouts and stunning mountain views. Cleanliness is a standout feature, with guests commending the spotless accommodations and well-maintained facilities. The wellness area is another highlight, offering a serene retreat with a clean, heated indoor pool and relaxing spa amenities.
Staff at Sunstar Hotel Lenzerheide are frequently noted for their exceptional service, showcasing warmth, friendliness, and attentiveness that enhance the overall guest experience. Although parking presents some challenges, such as narrow spaces and additional costs, the ability to reserve spots indicates that planning can alleviate some issues.
Families find the hotel particularly accommodating, with spacious rooms and a family-friendly environment that promises a delightful holiday experience. Despite mixed opinions on bed comfort, generally cozy beds and a welcoming ambiance ensure a restful stay. Overall, Sunstar Hotel Lenzerheide impresses with its excellent location, quality amenities, and commitment to guest satisfaction. Show more
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Hotel near Golf Courses
Located on Voa Sporz in Lenzerheide, this hotel is positioned in a part of the town that offers excellent proximity to the Golf Club Lenzerheide. This ensures convenient and quick access for guests seeking to play on the 18-hole course.
Hotel near Ski Resorts
Located close to the ski lift, with a ski bus stop nearby, this hotel provides easy access to downhill skiing, snowboarding, and cross-country skiing. It also offers a free ski shuttle and ski storage.
Dog Friendly Hotel
The Sunstar Hotel Lenzerheide welcomes pets for an additional fee. It offers amenities such as a spa, free ski shuttle, bar/lounge, and laundry facilities.
Hotel with Swimming Pool
Sunstar Hotel Lenzerheide includes an indoor pool and a fitness center. It provides comfortable accommodations and wellness facilities suitable for a relaxing stay.
Heated Pool Indoor Pool
Hotel with Parking
The hotel offers paid outdoor and garage parking facilities on-site. Electric vehicle charging stations are also available for a fee.
4-Star Hotel
Located in a peaceful area, this hotel is within walking distance of the town center. It offers a pool and consistently receives very good user ratings, making it a reliable choice for a comfortable stay.
Hotel with Indoor Pool
The Sunstar Hotel Lenzerheide offers a completely rebuilt wellness area featuring an indoor pool with panoramic views. The facilities also include a Finnish sauna, bio sauna, steam bath, adventure showers, a heated bench with Kneipp basin, and a drinking fountain.
Hotel with Heated Pool
The hotel features a large spa with a heated indoor pool, maintained at a warm 29°C, offering panoramic views. Additional amenities include a Finnish sauna, steam bath, hydro-massage showers, and a heated bench with a Kneipp pool.
Hotel Taking Steps Towards Sustainability
Hotel with Spa
Family Friendly Hotel
Hotel with Tennis Courts
Room Types
Single Room NovaProviding free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower and a hairdryer. This single room features a minibar, a coffee machine, a flat-screen TV and a balcony. The unit offers 1 bed.
Premium Single RoomFeaturing free toiletries and bathrobes, this single room includes a private bathroom with a walk-in shower and a hairdryer. Boasting a balcony, this single room also features a minibar, a coffee machine and a flat-screen TV. The unit has 1 bed.
Double Room NovaA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious double room. The unit offers 3 beds.
Premium Double RoomA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are provided in this spacious double room. The unit offers 3 beds.
Standard Double RoomA seating area with a flat-screen TV, a desk, a balcony and a private bathroom are available in this spacious double room. The unit has 2 beds.
Guest Reviews
8.2
Very Good
Location
Sunstar Hotel Lenzerheide boasts an exceptional and central location, making it an ideal choice for travelers eager to explore the Swiss Alps. Situated in the heart of Lenzerheide, the hotel offers seamless access to both summer and winter activities. It is perfectly positioned for skiing enthusiasts, with proximity to ski slopes, cross-country trails, and a ski bus stop right outside. For those keen on hiking or biking, the hotel is just a short walk from the Heidsee lake and other notable trails.
Guests appreciate the convenience of having a supermarket, pharmacy, and numerous restaurants within walking distance, allowing for easy exploration of local amenities. Additionally, the hotel is strategically placed near the enchanted forest of Zauberwald, making it a compelling choice for nature lovers. Despite its central position, the hotel offers a tranquil environment with quiet rooms, ensuring a restful stay.
With free sports bus services connecting guests to mountain lifts and other attractions, Sunstar Hotel Lenzerheide provides an excellent base for both active holidays and leisurely retreats in a picturesque alpine setting.
Breakfast
The breakfast experience at Sunstar Hotel Lenzerheide consistently receives high praise from guests, with an impressive selection that caters to diverse tastes. Guests highlight the breakfast as great, superb, and excellent, noting its extensive, rich offerings and a well-presented, plentiful spread. The buffet is commended for its generous variety, including freshly prepared egg dishes and warm options, enhancing the enjoyment of the meal. The fresh and nicely presented fare further elevates the dining experience. The friendly and accommodating staff contribute positively to the experience, ensuring guests feel welcomed. While some guests found the external pricing a bit steep, the overall consensus is that the breakfast at Sunstar Hotel Lenzerheide is a standout feature, offering quality, variety, and satisfaction to start the day.
Dinner
Sunstar Hotel Lenzerheide presents a dining experience that receives commendable praise from its guests. Many visitors express their satisfaction with the quality of the meals, highlighting the delicious cuisine and the pleasant dinner atmosphere. The hotel's restaurant impresses with its top-notch dinner and breakfast offerings, supported by excellent service. Guests particularly enjoy the dining options, with some specifically noting great meals at the à la Carte restaurant and positive experiences at the restaurant in the facility. The inclusion of vegan options at breakfast and dinner is appreciated, catering to diverse dietary needs. The renovated dining room and lounge enhance the overall dining experience, making it comfortable and enjoyable. Although a few guests note occasional issues with dinner, the general consensus reflects positively on the hotel's ability to deliver good food alongside reasonable prices. Whether dining in the main restaurant or experiencing the hit Stübli, guests leave with a favorable impression of the culinary offerings at Sunstar Hotel Lenzerheide.
Rooms
Sunstar Hotel Lenzerheide impresses with its beautifully renovated rooms, many of which boast modern furnishings and wooden floors. Guests appreciate the spaciousness and comfortable layouts, particularly noting the beautiful large rooms that often include balconies with stunning mountain views. The luxurious room amenities enhance the experience, offering a cozy and welcoming ambiance. Many visitors highlight the cleanliness and maintenance of the rooms, with some noting the compact yet cleverly arranged spaces. The ski storage room is described as spacious and modern, adding to the overall convenience.
The hotel offers a great combination of facilities and value, supported by a friendly staff. Some of the accommodations include a free mini-bar, adding a special touch to the stay. Though a few mentions point out certain rooms being a bit outdated or small for larger groups, recent renovations have significantly upgraded the overall guest experience, providing a delightful blend of comfort and modernity. With its well-maintained wellness facility, complete with a swimming pool, Sunstar Hotel Lenzerheide offers guests a pleasant retreat in a picturesque setting.
Beds
At Sunstar Hotel Lenzerheide, guests generally appreciate the comfort of the beds, highlighting their cozy and inviting nature. Many visitors note the bedding as particularly comfortable, complimenting the fluffy down comforters that add to a cozy sleeping experience. Some reviews suggest that the spacious rooms and top-notch amenities further enhance the overall stay, including plenty of storage space. The breakfast is frequently praised, described as good and plentiful, making for a pleasant start to the day. However, opinions on the mattresses are mixed, with some guests finding the box spring beds rather soft, while others feel the mattresses sag or are too hard, impacting comfort levels. There is also mention of worn-out pillows needing replacement. Despite these varied opinions, the welcoming service and overall quality of wellness facilities contribute to a positive experience.
Cleanliness
Sunstar Hotel Lenzerheide impresses guests with its impeccable standards of cleanliness, consistently receiving praise for its spotless and well-maintained rooms and facilities. Visitors commend the spacious and comfortable accommodations, noting that the hotel provides clean, thoughtfully furnished spaces that cater well to families, with ample room for additional beds. The wellness area is highlighted as a particularly clean and beautiful space, offering guests a relaxing experience. Amenities such as the rain showers and excellent breakfast options contribute to a comfortable stay. The diligent housekeeping team ensures rooms and communal areas are thoroughly cleaned daily, maintaining a high level of tidiness throughout the property. While the standard of non-renovated rooms may not satisfy all price expectations, the overall cleanliness and comfort of the hotel leave a positive impression on guests.
Staff
The Sunstar Hotel Lenzerheide is often praised for its remarkable staff, who consistently provide an outstanding level of service. Visitors frequently highlight the warmth and friendliness of the team, noting their exceptional kindness and attentiveness. Guests appreciate the staff's willingness to go above and beyond, offering helpful and accommodating service that enhances the overall hotel experience. Quick and effective responses to any issues showcase their commitment to guest satisfaction. The hotel's director and employees alike contribute to a welcoming atmosphere, ensuring guests feel well-taken care of throughout their stay. With such an attentive and service-oriented team, the Sunstar Hotel Lenzerheide leaves a lasting impression on its guests.
Spa
The Sunstar Hotel Lenzerheide boasts a highly praised wellness area that has captivated guests with its inviting and well-maintained facilities. The spa provides a cozy and luxurious retreat, featuring amenities such as a clean and beautiful indoor pool that is not only welcoming but also heated, making it appealing for both solo swimmers and families. The pool area is complemented by a relaxing wellness space with a nice sauna, perfect for unwinding. Guests also appreciated the lovely spa complex, which includes a relaxation area offering herbal tea, water, and small snacks. With comprehensive amenities and soothing ambiance, the wellness area serves as an excellent highlight of the hotel experience.
Pool
The Sunstar Hotel Lenzerheide boasts a well-regarded wellness area, featuring a pool and sauna that guests frequently describe as beautiful and inviting. The pool area is consistently praised for its aesthetic appeal and cleanliness, with many reviewers noting it as a cozy and comfortable spot to unwind. The indoor pool is described as spacious enough for swimming, contributing to its positive reputation. Although some guests feel the pool could be warmer, this does not detract significantly from the overall enjoyment. Visitors appreciate the effective use of space in the wellness area and the heated pool that enhances relaxation. Overall, the pool and wellness facilities at Sunstar Hotel Lenzerheide offer a delightful and serene experience.
Parking
The parking situation at Sunstar Hotel Lenzerheide offers a mixed experience for guests. While there is a secure parking garage, the options tend to be limited with some challenges. Guests often find the parking garage quite narrow, posing a risk of vehicle damage, particularly for larger cars. Disappointment arises from reserved spots being occupied despite prior reservations, and the additional cost for underground parking is considered steep. The municipal parking lot requires a 15-minute walk, which can be inconvenient. Some parking spaces were covered in snow, with slippery driveways due to salt. Despite these drawbacks, it is possible to reserve parking spaces directly at the hotel, suggesting good parking options exist with some planning.
Family
Sunstar Hotel Lenzerheide is highly recommended for families seeking an enjoyable getaway. The hotel offers spacious and well-furnished rooms, making it a comfortable choice for a family vacation, whether it's for a ski trip in the winter or a summer weekend retreat. Guests appreciate the good value for family stays and commend the welcoming and relaxed atmosphere that caters to every member of the family.
Dining at the hotel is a satisfying experience with a cozy breakfast that receives positive notes, and the attentive service ensures a pleasant dining experience. A highlight for many families is the large swimming pool, providing a fantastic space for family fun and relaxation. The hotel is praised for its child-friendly environment, backed by a very attentive and accommodating service team that enhances the overall stay. Overall, it promises a delightful and family-friendly holiday experience.
Yes, Sunstar Hotel Lenzerheide has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
Yes, a spa is available at Sunstar Hotel Lenzerheide.
Yes, Sunstar Hotel Lenzerheide welcomes dogs.
Yes, parking facilities are available at Sunstar Hotel Lenzerheide.