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Summary of reviewsExtended Stay America Suites in Burr Ridge, Chicago, offers a welcoming and convenient accommodation option for travelers looking for tranquility away from the city’s hustle. Situated off the Stevenson Expressway, the location is ideal for easy access to highways and proximity to the airport, making it favorable for both event visitors and tourists. The pet-friendly environment and peaceful surroundings enhance the appeal, along with reasonable pricing making it a budget-friendly choice.
While the breakfast offerings are basic, consisting mainly of coffee, muffins, granola bars, and instant oatmeal, guests appreciate the variety provided. However, there are suggestions for improvement in adding more diverse options such as pastries and bagels, and enhancing presentation and accessibility.
Rooms are consistently praised for cleanliness and being well-stocked with essentials, catering to guests who value convenience. However, reviews note ongoing renovations and outdated decor that may not match online photos, indicating a need for updates. Some guests reported issues like unpleasant odors, discomfort with beds and pillows, and diminished ambiance due to room size and darkness. Despite these issues, the sentiment remains generally positive regarding the cleanliness and essential amenities provided.
The staff receives high marks for their friendliness and professionalism, significantly contributing to the overall pleasant experience of guests. Front desk personnel, particularly Francesca, are lauded for their courteous and proficient service. Though isolated incidents of unprofessional behavior have been mentioned, the prevalent view is one of hospitable and accommodating staff members.
Overall, Extended Stay America Suites in Burr Ridge, Chicago, provides a reliable and restful stay, mainly appreciated for its prime location, accommodating staff, and cleanliness, with room for improvement in areas such as breakfast offerings and room updates.
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