The Greyhound Hotel
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Summary of reviewsThe Greyhound Hotel offers a range of experiences for its guests with feedback varying across different aspects of their stay.
The hotel's location is notably praised for its accessibility and convenience, situated near major roads like the A580 and close to Manchester and Liverpool. It is ideal for events such as weddings, gatherings and business meetings with proximity to local attractions and free parking as added advantages. Despite occasional complaints about traffic noise, its strategic placement makes it a practical choice for travelers.
Breakfast reviews are largely positive on weekends with many guests appreciating the good value, tasty offerings and accommodating options like gluten-free toast. However, during weekdays, the experience is mixed due to limited options and occasional service issues, highlighting a need for consistency.
Dining experiences at The Greyhound Hotel are mixed. While some guests enjoy the reasonably priced and generally good-quality food, others have been disappointed by unavailable menu items and service delays. The staff's helpful nature often mitigates these concerns, but overall, the dining service could benefit from improvements in availability and variety.
Room conditions receive mixed feedback with positive remarks focused on spaciousness and comfortable beds. However, many guests report issues with outdated decor, cleanliness and maintenance, indicating a need for significant refurbishment and better cleaning practices.
Cleanliness across the hotel is a contentious issue with several guests pointing out dirt, mould and general neglect. While there are instances of clean rooms and linens, the overall cleanliness falls short of basic standards, emphasizing the need for thorough cleaning efforts.
Staff at The Greyhound Hotel generally receive high praise for their friendliness, helpfulness and dedication, significantly enhancing guests' experiences. Despite occasional negative interactions, the positive demeanor of staff members like Ben and Natasha often leaves a lasting impression.
The hotel's free Wi-Fi receives mixed reviews with some guests enjoying good connectivity while others face slow speeds and intermittent service. This inconsistency affects guests' overall satisfaction with the amenity.
The gym and pool facilities also present a mixed picture. While valued when available, the gym's closure has disappointed fitness-minded guests. The pool, often seen as a positive aspect, receives mixed reviews regarding temperature and staff friendliness.
Family-friendliness is somewhat divided. The spacious family rooms and accommodating staff make it convenient for families, especially with features like the pool. However, noise, cleanliness issues and the presence of temporary residents may affect the experience for some families.
Bedding feedback is similarly varied with many guests finding the beds comfortable and clean. Yet, issues with unsupportive pillows, mattress quality and occasional cleanliness complaints highlight inconsistencies.
Finally, accessibility concerns are notable, particularly with the long-term lift outage posing challenges for guests with mobility issues despite the generally helpful staff and good location.
In summary, The Greyhound Hotel's strengths lie in its convenient location, friendly staff and potential for a comfortable stay. However, the hotel faces significant challenges with consistency in cleanliness, maintenance and some services, which could benefit from focused improvements.
Categories
The hotel's location is notably praised for its accessibility and convenience, situated near major roads like the A580 and close to Manchester and Liverpool. It is ideal for events such as weddings, gatherings and business meetings with proximity to local attractions and free parking as added advantages. Despite occasional complaints about traffic noise, its strategic placement makes it a practical choice for travelers.
Breakfast reviews are largely positive on weekends with many guests appreciating the good value, tasty offerings and accommodating options like gluten-free toast. However, during weekdays, the experience is mixed due to limited options and occasional service issues, highlighting a need for consistency.
Dining experiences at The Greyhound Hotel are mixed. While some guests enjoy the reasonably priced and generally good-quality food, others have been disappointed by unavailable menu items and service delays. The staff's helpful nature often mitigates these concerns, but overall, the dining service could benefit from improvements in availability and variety.
Room conditions receive mixed feedback with positive remarks focused on spaciousness and comfortable beds. However, many guests report issues with outdated decor, cleanliness and maintenance, indicating a need for significant refurbishment and better cleaning practices.
Cleanliness across the hotel is a contentious issue with several guests pointing out dirt, mould and general neglect. While there are instances of clean rooms and linens, the overall cleanliness falls short of basic standards, emphasizing the need for thorough cleaning efforts.
Staff at The Greyhound Hotel generally receive high praise for their friendliness, helpfulness and dedication, significantly enhancing guests' experiences. Despite occasional negative interactions, the positive demeanor of staff members like Ben and Natasha often leaves a lasting impression.
The hotel's free Wi-Fi receives mixed reviews with some guests enjoying good connectivity while others face slow speeds and intermittent service. This inconsistency affects guests' overall satisfaction with the amenity.
The gym and pool facilities also present a mixed picture. While valued when available, the gym's closure has disappointed fitness-minded guests. The pool, often seen as a positive aspect, receives mixed reviews regarding temperature and staff friendliness.
Family-friendliness is somewhat divided. The spacious family rooms and accommodating staff make it convenient for families, especially with features like the pool. However, noise, cleanliness issues and the presence of temporary residents may affect the experience for some families.
Bedding feedback is similarly varied with many guests finding the beds comfortable and clean. Yet, issues with unsupportive pillows, mattress quality and occasional cleanliness complaints highlight inconsistencies.
Finally, accessibility concerns are notable, particularly with the long-term lift outage posing challenges for guests with mobility issues despite the generally helpful staff and good location.
In summary, The Greyhound Hotel's strengths lie in its convenient location, friendly staff and potential for a comfortable stay. However, the hotel faces significant challenges with consistency in cleanliness, maintenance and some services, which could benefit from focused improvements.
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Parking
Cheap Hotel
Accessible Hotel
Guest Reviews
Nestled conveniently on a prominent roundabout and easily accessible, The Greyhound Hotel prides itself on a location that serves multiple purposes for its guests. Positioned near important roads like the A580 and within close proximity to Manchester and Liverpool, the hotel becomes a practical choice for travelers. Guests have highlighted the ease of finding the hotel and appreciated its close distance to petrol stations and shops across the road, ensuring essential amenities are within reach.
Many visitors found the location perfect for specific events, such as weddings, family gatherings and business meetings, citing its practicality and convenience. The hotel's strategic placement makes it an ideal spot for exploring local attractions such as Pennington Flash and RHS Bridgewater gardens, making it suitable for both leisure and nature enthusiasts.
For sports fans, the hotel is notably close to Leigh Sports Village, facilitating easy access to various sporting events. Additionally, it serves as a comfortable stopover for those on longer journeys, providing a restful break on trips from Scotland to Somerset. Free parking adds to the appeal, making it a hassle-free stay for those traveling by car.
While the hotel's accessibility via major roads is a significant advantage, a few reviews did mention the accompanying noise from busy traffic. However, its overall strategic location compensates for this minor setback, offering a combination of free parking, clean rooms and helpful staff.
In summary, The Greyhound Hotel's location is praised for its accessibility and convenience, making it a practical choice for business, leisure and family visits. Its proximity to important roads, amenities and local attractions harmonizes well with guests' varying needs, providing a versatile and friendly accommodation option.
Guests at The Greyhound Hotel have varied opinions about the breakfast experience. The majority of positive remarks highlight factors such as good value for money, tasty offerings and well-cooked food, particularly on weekends. Many reviewers found the breakfast fantastic, nice or excellent, praising the quality of the ingredients and the service provided by friendly and helpful staff. The buffet-style breakfast received commendation for being hot and freshly cooked with ample options including gluten-free toast.
On the flip side, numerous reviews pointed out negatives such as the absence of breakfast despite being advertised or included in reservations, limited options during weekdays with only basic continental meals and issues with food availability and freshness. Some reviews noted that the cooked breakfast was only available on weekends and during the week, guests had to make do with minimal continental choices, which several found inadequate and overpriced. Service was another point of contention with some guests experiencing slow or disorganized service and a lack of replenishment of food items.
Overall, while some guests enjoyed a pleasant and well-organized breakfast experience, others faced issues with availability, quality and service, leading to a mixed reputation for the breakfast offerings at The Greyhound Hotel.
The Greyhound Hotel's dining experiences have generated mixed reviews from guests. While some guests appreciated the reasonable prices and good value for money, many expressed disappointment due to the closure of the previously well-regarded pub, restaurant and bar facilities. Those who did have the chance to dine at the hotel found the food to be decent with some notably enjoying options like cottage pie, lasagna and Moroccan lamb. However, the restricted menu and availability of dishes often led to frustration with numerous items listed on the menu being unavailable.
The quality of the food varied with some guests mentioning that the meals were tasty and fresh, while others reported cold dishes and rudimentary culinary skills. Service speed was another point of contention; several guests experienced long wait times for their courses. On a more positive note, the staff received praise for their helpfulness and accommodating nature, occasionally offering room service even when it wasn't typically available.
Overall, those lucky enough to get their preferred meals found them to be of good quality, though the overall dining service seems to require significant improvements in consistency, availability and menu variety.
The Greyhound Hotel has received mixed reviews from guests regarding the condition and cleanliness of its rooms. On the positive side, many guests have appreciated the spaciousness of the rooms with some highlighting the good-sized, clean and comfortable areas. Some noted the comfy beds and the clean linen and towels, which contributed to a relatively comfortable stay.
However, the hotel appears to have significant issues with outdated decor and maintenance. Numerous guests reported rooms that were very old, tired and in desperate need of modernisation. Common complaints include peeling wallpaper, stained carpets, cracked sinks and broken furniture. Many guests found the rooms to be dirty upon arrival, mentioning dust, mould, cobwebs and unclean bathrooms. The lack of working amenities, such as TVs, Wi-Fi and even basic items like hairdryers and toiletries, added to the overall dissatisfaction.
Furthermore, the hotel struggled with cleanliness with reports of smoke smells, musty odors and even cigarette burns on the furniture. Some guests experienced issues with room temperature control, often finding the rooms either too hot or too cold and windows that either wouldn’t close or open. The overall impression from many was one of neglect and poor maintenance, making the rooms feel less than welcoming.
While the staff received praise for their friendliness and helpfulness and the value-for-money aspect was appreciated by some, the overwhelming sentiment was that the rooms and overall facilities were badly in need of refurbishment and better cleaning practices. Guests generally felt that the outdated and poorly maintained rooms detracted significantly from their stay, despite the few positive aspects noted.
The Greyhound Hotel has received a wide array of feedback regarding their beds. Many guests highlight the beds as exceptionally comfortable and clean, providing a pleasant sleep experience. Descriptions such as "comfy bed," "extremely comfortable" and "comfortable sleep" are frequently noted in positive reviews. Cleanliness, when it comes to the linen and bedsheets, also receives commendation.
However, not all experiences are favorable. Some guests report issues with flat and unsupportive pillows, rock-hard or lumpy mattresses and beds being uncomfortable due to collapsed springs. Instances of stained or dirty mattresses and bedding have also been flagged, reducing the overall satisfaction for some visitors. Complaints about thin pillows causing neck pain and beds being small or poorly constructed, like pushed-together singles posing as doubles, are mentioned as well. Overall, while some guests find the sleeping arrangements to be quite comfortable and clean, there are notable concerns about inconsistency in the quality of bedding and maintenance.
The Greyhound Hotel has received varied feedback regarding its cleanliness, but overwhelmingly reviews indicate significant shortcomings. Guests frequently describe the hotel as dirty and unkempt with comments about dirty carpets, stained walls and musty odors recurring throughout the reviews. Some guests encountered more severe issues like mould, dust thick enough to write in and residual dirt from previous occupants. Specific mentions include cobwebs, peeling paint and worn-out furnishings.
The bathrooms also received heavy criticism for their unclean conditions with guests noting grime, mould and stained fixtures. Communal areas such as corridors and lounges similarly suffered from unfavorable remarks with pervasive smells and visible neglect.
However, there are occasional mentions of clean bedrooms and bathrooms and some guests appreciated clean linens and towels. Friendly staff and good breakfast added positive notes to the otherwise critical reviews. Overall, the general consensus is that while there are glimpses of adequate cleanliness, the hotel largely falls short of meeting basic standards. Significant updates and thorough cleaning are necessary to improve the guest experience.
The Greyhound Hotel boasts predominantly positive feedback regarding its staff, who are often described as friendly, helpful and welcoming. Many guests appreciated the efficiency and politeness of the reception staff, particularly highlighting individuals like Ben and Natasha for their exceptional service. The check-in and check-out processes are frequently noted as smooth and hassle-free. Guests also praised the cleaning and bar staff for their accommodating and pleasant nature.
However, there are occasional criticisms of unhelpful or rude behavior, especially from night staff and some specific individuals. Instances of staff appearing overwhelmed, inattentive or disinterested have been mentioned, as well as a lack of consistent customer service skills among certain members. Despite these incidents, the general consensus praises the staff’s positive attitude and efforts to ensure a pleasant stay, often going above and beyond to assist guests and make them feel welcome.
Overall, The Greyhound Hotel staff receive high marks for their friendliness and dedication, contributing significantly to the guests' overall enjoyable experience.
The Greyhound Hotel offers free Wi-Fi to its guests, but feedback indicates a mix of experiences with the service. While some guests reported good or even great Wi-Fi with no complaints, the majority highlighted issues with slow speeds, connectivity problems and even instances where the Wi-Fi did not work at all. Reports ranged from Wi-Fi being unusably slow with speeds less than 1Mb, to intermittent connectivity that made streaming difficult. Some guests found the internet connection to be poor or spotty, affecting their overall experience. Despite these challenges, there were occasional positive remarks regarding the Wi-Fi, suggesting that the quality of the service might vary depending on the room or the timing of the stay.
The Greyhound Hotel offers a variety of amenities, but recent guest reviews notably highlight the status and quality of the gym and pool facilities. Several guests have pointed out that the gym is currently closed or unavailable, which has been a significant downside for those looking to maintain their fitness routines during their stay. Conversely, when open, the gym is described as well-equipped and beneficial with some guests specifically mentioning its utility.
The pool receives mixed feedback with some guests appreciating its size and great value, while others noted that it was cold or commented on unfriendly staff. Despite these mixed reviews, the pool is generally seen as a positive aspect of the hotel with mentions of it being great and a highlight for guests.
Overall, the gym and pool hold promise for future guests, provided that maintenance and availability issues are addressed.
The Greyhound Hotel draws a mix of reactions when it comes to its family and kids' activities. On the bright side, the hotel boasts a family-friendly atmosphere with sizeable family rooms, including options with two double beds that are praised for being spacious. The hotel’s pool is a hit among kids, providing a fun and engaging activity during their stay. The hotel's staff is noted for being accommodating and helpful, even handling last-minute needs for family members with ease. This consistent family-friendly approach makes it a convenient choice for travelers visiting loved ones or making a short stay, particularly if flying from Manchester Airport.
However, there are certain reservations about the hotel's suitability for families. Issues such as noise due to the presence of numerous families and children running around, as well as a lack of cleanliness in some family rooms, have been reported. There are also concerns that the hotel seems to function partly as a hostel for homeless families, which may affect the overall experience for other guests. Additionally, the absence of lifts presents challenges for those with strollers or small children.
In summary, while The Greyhound Hotel provides a welcoming environment with good-sized accommodations and activities like a pool that children enjoy, it may not be the ideal choice for every family due to noise and cleanliness issues.
Guests with disabilities experienced mixed levels of accessibility at The Greyhound Hotel. While the location was considered good for those with limited mobility and the staff garnered praise for their helpfulness, several key issues affected the overall experience. The most significant problem noted was the hotel's lift, which had been out of order for months, making it difficult for guests with mobility issues to navigate. In many instances, guests had to carry luggage up multiple floors due to the inoperative lift and there were no support structures like handrails or ramps available.
Ground floor rooms were provided when requested, which was helpful, but other disabled facilities such as walk-in showers were lacking. Poor access around the grounds and the need to navigate multiple fire doors added to the challenges faced by disabled guests. While the staff were accommodating and provided assistance, including carrying bags and addressing issues promptly, the overall lack of functional disabled facilities and the hotel's need for renovation were recurring concerns. The Greyhound Hotel, despite its helpful staff and some accessible features, clearly has significant room for improvement to fully meet the needs of guests with disabilities.
The Greyhound Hotel presents itself as a predominantly dog-friendly establishment, offering several amenities and services that cater to canine guests. Many reviewers appreciated the hotel's dog-friendly bar and breakfast area, notable for its welcoming environment where guests can enjoy meals alongside their pets. The reception staff is particularly considerate, even offering to deliver bar food to rooms for guests who prefer not to leave their dogs unattended.
Despite some positive experiences, the hotel has experienced inconsistent dog policies with some guests receiving last-minute notifications that dogs were no longer welcome. Furthermore, several reviews mentioned disturbances from nearby kennels causing dogs to bark throughout the night and incidents of dogs barking within the hotel itself.
Overall, while the hotel showcases a commendable effort to accommodate pets and provides an array of dog-friendly spaces, it struggles with maintaining consistent policies and managing noise from dogs, both within and outside the premises. The noise issue and policy changes are areas that may need addressing to enhance the experience for all guests.
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Location
Many visitors found the location perfect for specific events, such as weddings, family gatherings and business meetings, citing its practicality and convenience. The hotel's strategic placement makes it an ideal spot for exploring local attractions such as Pennington Flash and RHS Bridgewater gardens, making it suitable for both leisure and nature enthusiasts.
For sports fans, the hotel is notably close to Leigh Sports Village, facilitating easy access to various sporting events. Additionally, it serves as a comfortable stopover for those on longer journeys, providing a restful break on trips from Scotland to Somerset. Free parking adds to the appeal, making it a hassle-free stay for those traveling by car.
While the hotel's accessibility via major roads is a significant advantage, a few reviews did mention the accompanying noise from busy traffic. However, its overall strategic location compensates for this minor setback, offering a combination of free parking, clean rooms and helpful staff.
In summary, The Greyhound Hotel's location is praised for its accessibility and convenience, making it a practical choice for business, leisure and family visits. Its proximity to important roads, amenities and local attractions harmonizes well with guests' varying needs, providing a versatile and friendly accommodation option.
Breakfast
On the flip side, numerous reviews pointed out negatives such as the absence of breakfast despite being advertised or included in reservations, limited options during weekdays with only basic continental meals and issues with food availability and freshness. Some reviews noted that the cooked breakfast was only available on weekends and during the week, guests had to make do with minimal continental choices, which several found inadequate and overpriced. Service was another point of contention with some guests experiencing slow or disorganized service and a lack of replenishment of food items.
Overall, while some guests enjoyed a pleasant and well-organized breakfast experience, others faced issues with availability, quality and service, leading to a mixed reputation for the breakfast offerings at The Greyhound Hotel.
Dinner
The quality of the food varied with some guests mentioning that the meals were tasty and fresh, while others reported cold dishes and rudimentary culinary skills. Service speed was another point of contention; several guests experienced long wait times for their courses. On a more positive note, the staff received praise for their helpfulness and accommodating nature, occasionally offering room service even when it wasn't typically available.
Overall, those lucky enough to get their preferred meals found them to be of good quality, though the overall dining service seems to require significant improvements in consistency, availability and menu variety.
Rooms
However, the hotel appears to have significant issues with outdated decor and maintenance. Numerous guests reported rooms that were very old, tired and in desperate need of modernisation. Common complaints include peeling wallpaper, stained carpets, cracked sinks and broken furniture. Many guests found the rooms to be dirty upon arrival, mentioning dust, mould, cobwebs and unclean bathrooms. The lack of working amenities, such as TVs, Wi-Fi and even basic items like hairdryers and toiletries, added to the overall dissatisfaction.
Furthermore, the hotel struggled with cleanliness with reports of smoke smells, musty odors and even cigarette burns on the furniture. Some guests experienced issues with room temperature control, often finding the rooms either too hot or too cold and windows that either wouldn’t close or open. The overall impression from many was one of neglect and poor maintenance, making the rooms feel less than welcoming.
While the staff received praise for their friendliness and helpfulness and the value-for-money aspect was appreciated by some, the overwhelming sentiment was that the rooms and overall facilities were badly in need of refurbishment and better cleaning practices. Guests generally felt that the outdated and poorly maintained rooms detracted significantly from their stay, despite the few positive aspects noted.
Beds
However, not all experiences are favorable. Some guests report issues with flat and unsupportive pillows, rock-hard or lumpy mattresses and beds being uncomfortable due to collapsed springs. Instances of stained or dirty mattresses and bedding have also been flagged, reducing the overall satisfaction for some visitors. Complaints about thin pillows causing neck pain and beds being small or poorly constructed, like pushed-together singles posing as doubles, are mentioned as well. Overall, while some guests find the sleeping arrangements to be quite comfortable and clean, there are notable concerns about inconsistency in the quality of bedding and maintenance.
Cleanliness
The bathrooms also received heavy criticism for their unclean conditions with guests noting grime, mould and stained fixtures. Communal areas such as corridors and lounges similarly suffered from unfavorable remarks with pervasive smells and visible neglect.
However, there are occasional mentions of clean bedrooms and bathrooms and some guests appreciated clean linens and towels. Friendly staff and good breakfast added positive notes to the otherwise critical reviews. Overall, the general consensus is that while there are glimpses of adequate cleanliness, the hotel largely falls short of meeting basic standards. Significant updates and thorough cleaning are necessary to improve the guest experience.
Staff
However, there are occasional criticisms of unhelpful or rude behavior, especially from night staff and some specific individuals. Instances of staff appearing overwhelmed, inattentive or disinterested have been mentioned, as well as a lack of consistent customer service skills among certain members. Despite these incidents, the general consensus praises the staff’s positive attitude and efforts to ensure a pleasant stay, often going above and beyond to assist guests and make them feel welcome.
Overall, The Greyhound Hotel staff receive high marks for their friendliness and dedication, contributing significantly to the guests' overall enjoyable experience.
Wi-Fi
Gym
The pool receives mixed feedback with some guests appreciating its size and great value, while others noted that it was cold or commented on unfriendly staff. Despite these mixed reviews, the pool is generally seen as a positive aspect of the hotel with mentions of it being great and a highlight for guests.
Overall, the gym and pool hold promise for future guests, provided that maintenance and availability issues are addressed.
Family
However, there are certain reservations about the hotel's suitability for families. Issues such as noise due to the presence of numerous families and children running around, as well as a lack of cleanliness in some family rooms, have been reported. There are also concerns that the hotel seems to function partly as a hostel for homeless families, which may affect the overall experience for other guests. Additionally, the absence of lifts presents challenges for those with strollers or small children.
In summary, while The Greyhound Hotel provides a welcoming environment with good-sized accommodations and activities like a pool that children enjoy, it may not be the ideal choice for every family due to noise and cleanliness issues.
Accessible
Ground floor rooms were provided when requested, which was helpful, but other disabled facilities such as walk-in showers were lacking. Poor access around the grounds and the need to navigate multiple fire doors added to the challenges faced by disabled guests. While the staff were accommodating and provided assistance, including carrying bags and addressing issues promptly, the overall lack of functional disabled facilities and the hotel's need for renovation were recurring concerns. The Greyhound Hotel, despite its helpful staff and some accessible features, clearly has significant room for improvement to fully meet the needs of guests with disabilities.
Dog Friendly
Despite some positive experiences, the hotel has experienced inconsistent dog policies with some guests receiving last-minute notifications that dogs were no longer welcome. Furthermore, several reviews mentioned disturbances from nearby kennels causing dogs to bark throughout the night and incidents of dogs barking within the hotel itself.
Overall, while the hotel showcases a commendable effort to accommodate pets and provides an array of dog-friendly spaces, it struggles with maintaining consistent policies and managing noise from dogs, both within and outside the premises. The noise issue and policy changes are areas that may need addressing to enhance the experience for all guests.
No, The Greyhound Hotel doesn't have any pool.
No, a spa isn't available at The Greyhound Hotel.
No, The Greyhound Hotel doesn't allow dogs.
Yes, parking facilities are available at The Greyhound Hotel.
No, The Greyhound Hotel doesn't have a gym.
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