CentralPlaza Lecce
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Summary of reviewsCentralPlaza Lecce, situated in the heart of Lecce, offers guests an enviable location ideal for exploring the city’s historic center and key attractions, such as the Roman Amphitheater. The centralized positioning makes it convenient for visitors to access local shops, art venues and dining establishments, providing a rich and engaging travel experience.
While the hotel receives considerable praise for its location, breakfast reviews are predominantly negative. The advertised continental breakfast often falls short, reduced to a minimal offering of a croissant and coffee via a voucher for a nearby café. Issues such as limited variety, low-quality options and the inconvenience of external dining arrangements leave much to be desired.
Room opinions are mixed. Some guests commend the spaciousness, cleanliness and comfort of certain rooms, particularly those with balconies or suites. However, many others report discrepancies between online photos and reality, citing dirty and poorly maintained rooms, old linens and outdated furniture. Noise, weak Wi-Fi and subpar bedding contribute to dissatisfaction.
Cleanliness is a notable concern with frequent complaints about dirty bathrooms, stained linens, dust and mold. These issues overshadow any positive remarks about neatness and call for significant improvements in hygiene standards.
Staff interactions vary with some guests appreciating the helpful and courteous behavior. Yet, others experienced rude, detached service and poor handling of issues, further impacted by the cleanliness and maintenance shortfalls observed.
Experiences with the hotel's free Wi-Fi are also inconsistent. Some guests find the connection satisfactory and fast, whereas many others struggle with weak or non-functional signals throughout their stay.
Lastly, bed comfort remains a significant drawback. Many criticize the saggy mattresses, squeaky frames and worn-out bedding. Although a few reviews mention large and comfortable beds, the prevailing opinion underscores the need for substantial enhancements to meet guest expectations.
In summary, CentralPlaza Lecce’s prime location in Lecce is its most celebrated feature, balancing out significant concerns about cleanliness, breakfast quality, room maintenance, Wi-Fi reliability and bed comfort. To improve the overall guest experience, targeted attention to these areas is needed.
Categories
While the hotel receives considerable praise for its location, breakfast reviews are predominantly negative. The advertised continental breakfast often falls short, reduced to a minimal offering of a croissant and coffee via a voucher for a nearby café. Issues such as limited variety, low-quality options and the inconvenience of external dining arrangements leave much to be desired.
Room opinions are mixed. Some guests commend the spaciousness, cleanliness and comfort of certain rooms, particularly those with balconies or suites. However, many others report discrepancies between online photos and reality, citing dirty and poorly maintained rooms, old linens and outdated furniture. Noise, weak Wi-Fi and subpar bedding contribute to dissatisfaction.
Cleanliness is a notable concern with frequent complaints about dirty bathrooms, stained linens, dust and mold. These issues overshadow any positive remarks about neatness and call for significant improvements in hygiene standards.
Staff interactions vary with some guests appreciating the helpful and courteous behavior. Yet, others experienced rude, detached service and poor handling of issues, further impacted by the cleanliness and maintenance shortfalls observed.
Experiences with the hotel's free Wi-Fi are also inconsistent. Some guests find the connection satisfactory and fast, whereas many others struggle with weak or non-functional signals throughout their stay.
Lastly, bed comfort remains a significant drawback. Many criticize the saggy mattresses, squeaky frames and worn-out bedding. Although a few reviews mention large and comfortable beds, the prevailing opinion underscores the need for substantial enhancements to meet guest expectations.
In summary, CentralPlaza Lecce’s prime location in Lecce is its most celebrated feature, balancing out significant concerns about cleanliness, breakfast quality, room maintenance, Wi-Fi reliability and bed comfort. To improve the overall guest experience, targeted attention to these areas is needed.
Dog Friendly Bed & Breakfast
Dogs Stay Free
Small Bed & Breakfast
Bed & Breakfast where Dogs Stay Free
About CentralPlaza Lecce
License: IT075035B4O0059572
Guest Reviews
Location
Residents appreciate the overall value for money, citing an excellent location as a critical advantage. Despite occasional remarks about breakfast and some noise on weekends, the central positioning remains the standout feature. Guests find it easy and convenient to access the most beautiful spots in Lecce with the Roman Amphitheater being a notable nearby site. The comfortable rooms and quiet atmosphere further complement the prime location, making CentralPlaza Lecce an ideal base for visitors keen on soaking in the vibrant cultural landscape of Lecce.
Breakfast
Several reviewers pointed out the inconvenience of having to walk to an external bar, sometimes finding it closed or dirty. The breakfast offering often bore little resemblance to the descriptions and photos on the hotel's website, leading to dissatisfaction. Additionally, despite some comments that the croissants and coffee were good, the overall quality and variety left much to be desired, prompting suggestions for improvements such as adding fresh fruit and better quality bread.
Rooms
However, many visitors have reported various issues, such as rooms not matching the photos shown online. Complaints included rooms being dirty or poorly maintained with old and torn linens, unpleasant odors and outdated or broken furniture. Problems with heating, air conditioning and weak Wi-Fi were also frequently mentioned. Noise from the streets or the reception area was a concern for some guests, as rooms were not well soundproofed. There were also remarks about the small size of the rooms and poor quality bedding and towels.
Overall, while the central location and occasional positive comments about specific rooms are appealing, significant attention to cleanliness, maintenance and accurate representation in photos is needed to enhance the guest experience.
Beds
Cleanliness
Staff
However, there are several criticisms concerning the staff's professionalism and friendliness. Some guests found the staff to be rude, detached and unresponsive with specific incidents showing a lack of attentiveness and poor handling of complaints. Instances were reported where staff members were not present to accommodate late arrivals and others mentioned unprofessional behavior and refusal to accommodate reasonable requests. There were complaints about the cleanliness and upkeep of the hotel, which did not live up to the expectations set by its online photos.
Overall, while some guests had positive interactions with the staff at CentralPlaza Lecce, others experienced significant issues that affected their stay.
Wi-Fi
No, CentralPlaza Lecce doesn't have any pool.
No, a spa isn't available at CentralPlaza Lecce.
Yes, CentralPlaza Lecce welcomes dogs.
No, parking facilities aren't available at CentralPlaza Lecce.
No, CentralPlaza Lecce doesn't have a gym.
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