Raouche Arjaan by Rotana enjoys widespread acclaim from guests for its outstanding location, exceptional service and overall guest experience. Situated near the iconic Raouche Rock, the hotel offers beautiful and breathtaking views of the Mediterranean Sea and the surrounding landscape. Its prime position, near Beirut's beaches, restaurants, cafes and sightseeing spots, makes it highly convenient for travelers keen on exploring the city. The friendly and hospitable front desk staff further enhance the overall experience, contributing to the hotel's high standard of service.
The breakfast receives mixed reviews with many guests praising the variety and quality of options, as well as the friendly staff that elevate the dining experience. However, some guests find the breakfast offerings limited and repetitive, noting that the restaurant can be small with occasionally depleted juice supplies. Despite these shortcomings, the breakfast is generally considered hearty and good by many.
Rooms at
Raouche Arjaan by Rotana are often complimented for their spaciousness, comfort and cleanliness. Many guests specifically highlight the stunning sea views from the higher floors. While some rooms are noted as dated with visible mold and older furnishings and occasional maintenance issues such as malfunctioning door keys and subpar appliances, the general consensus points to the rooms being both comfortable and accommodating with cleanliness being a significant positive aspect.
However, instances of unclean bathrooms, unpleasant odors and issues with towel quality are mentioned in some reviews, pointing to a need for improvements in housekeeping efficiency. Despite these occasional concerns, many guests found the overall cleanliness to be satisfactory.
The hotel's staff is a standout feature, consistently praised for their kindness, attentiveness and professionalism. Guests frequently commend specific individuals like Angela, Ahmed, Maro, Ruba, Osama, Mohamed, Anjbla, Ali, Mario and Khalil for their exceptional service. Although there are isolated reports of poor treatment and unclean uniforms, the general consensus is that the staff provide a welcoming atmosphere, greatly contributing to a positive guest experience.
The rooftop pool is a highlight for many visitors, offering a tranquil escape with impressive views of the region. However, potential guests should be aware of the pool's early closing time and occasional closures or reservations for school groups, which might disrupt plans for a serene swim. Nonetheless, the allure of the rooftop pool remains a notable feature of the hotel, adding to its overall charm.
In summary,
Raouche Arjaan by Rotana stands out for its perfect location, excellent service provided by a dedicated staff and comfortable accommodations. While there are areas for improvement, particularly regarding breakfast variety and some cleanliness issues, the hotel's positive attributes significantly contribute to a delightful stay for many travelers.