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Summary of reviewsCasa Do Refugio is warmly appreciated by guests for its exceptional location and tranquil surroundings. Nestled in a quiet area, it provides easy access to both the slopes and the center of Covilhã, making it an ideal spot for exploring the region. The hotel's proximity to shops and amenities like the Covilhã shopping center and Aldi enhances convenience. Nature lovers enjoy the serene environment, complemented by beautiful views and a relaxing terrace, and find a pleasant escape from city life. The hosts are frequently praised for their kindness and attentiveness, with gestures such as homemade cakes and a pet-friendly policy contributing to a welcoming atmosphere that makes guests feel at home.
The breakfast experience at Casa Do Refugio stands out for its delightful homemade cakes, particularly the cinnamon cake prepared by Mrs. Aurora upon arrival. These culinary treats earn high praise for their fresh and delicious appeal, serving as a thoughtful start to the day that significantly enhances the guest experience.
Accommodation features a blend of cozy studios and spacious rooms, with many highlighting the comfort of king-size beds and the cozy atmosphere of the studios. However, there are reported discrepancies in room conditions and concerns about maintenance, such as leaks and weak showers, indicating potential areas for improvement to better match guests' expectations.
Mixed opinions are reported regarding cleanliness. While many guests appreciate the super clean and functional environment, some express dissatisfaction with persistent odors and inadequate cleaning practices, particularly in bedding, kitchens, and bathrooms. Language barriers have occasionally made addressing these concerns challenging.
Casa Do Refugio shines in hospitality, with the staff being commended for their welcoming and attentive service. Guests consistently praise the team, especially Marita, Mr. Paulo, and the caretakers, who ensure a memorable stay. Homely touches such as homemade cakes and coffee further elevate the guest experience.
Parking facilities at Casa Do Refugio are convenient, with private parking spaces easily accessible. Despite challenging driveway navigation, guests find it manageable and appreciate the parking setup. Additional proximity to local amenities, such as Aldi, adds to the ease of stay.
Finally, the quality of beds receives mixed reviews, with the king-size bed praised for comfort while other sleeping arrangements, like sofa beds, fall short. Mattress issues are noted, affecting overall satisfaction. Addressing these areas could enhance comfort further, ensuring a more consistently pleasant experience at Casa Do Refugio.
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