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Summary of reviewsToya-onsen Hotel Hanabi offers an exceptional stay right on the shores of Lake Toya, providing guests with breathtaking, panoramic lake views directly from their rooms and allowing them to enjoy mesmerizing nightly fireworks. The hotel's tranquil setting is perfect for those looking to unwind and its traditional Japanese onsen is praised for its soothing qualities.
Rooms are frequently highlighted for their spaciousness, cleanliness and comfort with large windows or balconies that enhance the stunning scenery. The hotel also has traditional tatami flooring in some rooms, adding to the charm. While the decor is somewhat dated, the accommodations are well-maintained and feature thoughtful touches like small tea tables for enjoying the views.
The breakfast buffet is generous and varied, catering primarily to those who enjoy traditional Japanese and Asian cuisine. Guests enjoy dining with a stunning view of the lake and volcano with courteous staff ensuring a pleasant experience. The dinner buffet offers a notable seafood selection, including crab legs and steak, further enhancing the dining atmosphere with picturesque lake views. Although some guests found the food to be average or in need of improvement, the overall dining offerings are satisfactory and represent good value, especially for seafood lovers.
The hotel staff are a highlight, consistently praised for their friendliness, helpfulness and multilingual capabilities. They ensure that guests feel welcomed and valued with special shoutouts to the front desk and breakfast staff for their attentiveness and politeness.
However, the hotel does show signs of aging, reflected in instances of dated decor and occasional cleanliness issues such as dark spots on pillowcases and dust under the beds. While many areas, including the indoor bath area, are kept clean, some parts of the hot spring facilities require more attention.
The beds range from Japanese futons to Western-style beds, generally found to be comfortable, though preferences for bed firmness vary. Minor issues such as stained bedsheets and the occasional unpleasant odor were noted but didn't significantly detract from the overall comfort.
In summary, Toya-onsen Hotel Hanabi provides a serene lakeside retreat with excellent value for money. Guests appreciate the comfortable, spacious rooms with magnificent lake views, the ample buffet options and the dedicated, friendly staff. While there are some areas needing improvement, the overall experience is overwhelmingly positive, making it a top choice for visitors to Lake Toya. Show more
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Ryokan with Parking
4-Star Ryokan
Room Types
Single Room with Mountain View - Non SmokingProviding free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned single room provides a flat-screen TV, a safe deposit box, an electric kettle, a carpeted floor as well as mountain views. The unit offers 1 bed.
Japanese-Style Twin Room with 2 Western Beds and Lake View - Non SmokingThe quadruple room provides air conditioning, tatami, a terrace with lake views as well as a private bathroom featuring a bath. The unit offers 2 beds and 2 futons.
Twin Room with Mountain View - Non SmokingFeaturing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned twin room features a flat-screen TV, a safe deposit box, an electric kettle, a carpeted floor as well as mountain views. The unit has 2 beds.
Japanese-Style Twin Room with 2 Western Beds and Lake View - Upper Floors - Non SmokingThe quadruple room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The quadruple room provides a flat-screen TV, a safe deposit box, an electric kettle, yukata as well as lake views. The unit has 2 beds and 2 futons.
Twin Room with Tatami Area - with Lake View - Upper Floors - Non SmokingThe spacious family room offers air conditioning, a safe deposit box, as well as a private bathroom boasting a bath and a shower. The family room features a flat-screen TV, an electric kettle, a carpeted floor, yukata as well as lake views. The unit has 2 beds and 4 futons.
Suite Room on Top Floor with Lake View - Non-SmokingThe spacious quadruple room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The quadruple room provides an electric kettle, heating and lake views. The unit has 2 beds.
Guest Reviews
7.8
Good
Location
Toya-onsen Hotel Hanabi boasts an exceptional location, right on the shores of Lake Toya. This prime spot offers guests stunning, panoramic views of the lake directly from their rooms and the opportunity to enjoy the mesmerizing nightly fireworks from the comfort of their accommodations. The tranquil lakeside setting also provides a peaceful environment, perfect for those looking to unwind.
The hotel is not only about picturesque vistas; it also features a traditional Japanese onsen, which guests have praised for its soothing qualities. Despite the hotel being somewhat dated, the rooms are noted for being spacious, clean and comfortable, contributing to an overall pleasant stay.
Though slightly distant from the busier areas, the hotel remains conveniently situated with a nearby bus stop ensuring accessibility. The proximity to the main town area of Toyako Onsen means shops and amenities are within reach. Guests frequently highlight the hotel's excellent value for money, making it a top choice for anyone planning a visit to Lake Toya.
Breakfast
Toya-onsen Hotel Hanabi offers a breakfast experience highlighted by a wide and varied buffet that promises a delicious start to the day. The generous spread covers an assortment of options, ranging from traditional Japanese cuisine to more extensive Asian fare, ensuring that there's something for everyone, though those with Western tastes might find the choices somewhat limited. Guests enjoy the breakfast in a serene environment with a stunning view of the lake and volcano, which certainly enhances the dining experience. The thoughtful and courteous breakfast staff add to the positive experience, ensuring meal times are convenient and well-managed, even for families with young children. For those who appreciate seafood, the buffet includes items such as crab legs and other seafood delights, making the value-for-money aspect quite commendable. While some guests feel that the breakfast quality could be improved, the overall consensus is that the morning offerings are satisfying and set a pleasant tone for the day.
Dinner
Toya-onsen Hotel Hanabi offers an abundant and varied dining experience, particularly notable for its seafood selection. The dinner buffet stands out with an impressive array of dishes, including crab legs, steak and various seafood options, making it a delightful experience for many guests. The meals, served in a dining area with a picturesque lake view, enhance the overall dining atmosphere.
While breakfast and dinner have generally received positive feedback, some guests found the dinner to be average with room for improvement in quality and variety. It’s recommended to check dining times with hotel staff to avoid crowds and ensure a more enjoyable meal experience.
Guests appreciated the value and preparation of the buffet dinner, even though a few found it to be standard or unsatisfactory at times. The careful preparation and reasonable pricing of the meals add to the appeal. Overall, the culinary offerings at Toya-onsen Hotel Hanabi are satisfying, especially for seafood lovers, but some might find them to be fairly ordinary.
Rooms
Toya-onsen Hotel Hanabi offers rooms that are widely praised for their stunning lake views and spacious, clean interiors. Many guests highlight the comfort and cleanliness of the accommodations with several noting that rooms are large and well-maintained. A common theme in the reviews is the breathtaking scenery of Lake Toya, which can be enjoyed directly from the rooms, often through large windows or from balconies. The serene environment and thoughtful room arrangements—including small tea tables for brewing tea while enjoying the view—enhance the overall experience.
Guests also appreciated the traditional tatami flooring in some rooms, which adds to the charm and comfort. The hotel's location by the lake allows for beautiful landscape views and close-up views of fireworks, which are often mentioned as a highlight. While some noted the rooms appear dated, many still found them comfortable and well-equipped. The onsen experience with its glass wall offering views of Mt. Yotei, also received positive remarks.
Overall, though there were occasional mentions of dated decor or issues with bathroom cleanliness, most reviews suggest that the spacious, clean rooms with beautiful views make for an enjoyable stay at Toya-onsen Hotel Hanabi.
Beds
Toya-onsen Hotel Hanabi offers a mix of bedding options, including Japanese futons and Western beds. Guests have noted that the beds and pillows are generally comfortable, contributing to a pleasant night's sleep. The Japanese futons, though featuring very tiny mattresses, were appreciated for their comfort, as were the simple wooden beds, which provided adequate firmness for those with back issues.
However, some Western travelers found the beds too firm, revealing that preferences might vary based on cultural standards. There were also minor issues such as bedsheets with stains, short bed covers and pillows with an unpleasant odor. Despite these concerns, many found the rooms spacious and the views outside the windows impressive, enhancing the overall experience. Rooms were described as dated but clean, hinting at a need for some updates.
In summary, while Toya-onsen Hotel Hanabi's beds offer comfortable rest for many, certain elements related to maintenance and individual preferences may influence guest satisfaction.
Cleanliness
Toya-onsen Hotel Hanabi offers a mixed experience when it comes to cleanliness and comfort. Many guests have described their rooms as clean, comfortable and tidy, ensuring a restful stay. Some have praised the overall property, noting that it is super clean and worth visiting. Cleanliness in the indoor bath area has also been positively mentioned with no reported incidences of insects.
However, the hotel does show signs of aging and several guests have highlighted this. Issues such as dark spots on pillowcases, long hair in the bathroom and dust under the beds have been noted. Additionally, the hot spring facilities and the onsen area appear to need more attention, as cobwebs and dust have been observed. A number of concerns were also raised about the old-fashioned nature of the facilities, strange smells in various parts of the hotel and the presence of insects in some rooms.
While the hotel maintains a level of cleanliness that many guests find sufficient for a comfortable stay, it falls short in some areas that detract from the overall experience. The aged appearance of the property and specific cleanliness lapses suggest that it may not fully live up to a four-star standard.
Staff
At Toya-onsen Hotel Hanabi, the hospitality of the staff stands out as a highlight of the guest experience. Many reviews emphasize the helpfulness and friendliness exhibited by the hotel team, making the visit enjoyable and stress-free. The front desk staff, in particular, are noted for their willingness to assist, smooth communication and multilingual capabilities, including Chinese. Guests frequently mention the polite and warm attitude of the entire service team, who are responsive to questions and concerns.
The breakfast staff also receive commendations for their thoughtfulness, ensuring meal times are communicated clearly and accommodating families with young children. This attentiveness adds a delightful touch to the stay, making guests feel genuinely cared for.
Beyond the staff's commendable service, the hotel's prime location near Lake Toya and the ease of accessing the waterfront contribute to a satisfying overall experience. Although the property itself feels slightly dated, the excellent service and spectacular lake views, including sights of Hanabi fireworks, leave a lasting, positive impression on visitors. The team at Toya-onsen Hotel Hanabi are praised for their dedication, making guests feel welcomed and valued throughout their stay.
No, Toya-onsen Hotel Hanabi doesn't have any pool.
No, a spa isn't available at Toya-onsen Hotel Hanabi.
No, Toya-onsen Hotel Hanabi doesn't allow dogs.
Yes, parking facilities are available at Toya-onsen Hotel Hanabi.