This resort provides a serene beachfront setting where dogs are welcome. It offers amenities such as dog-walking services and special treats, allowing dogs to enjoy the natural beauty of the Riviera Maya alongside their owners.
Questionnaire
Do you accept dogs in all rooms?Yes
Is there an extra charge?Yes, $ 200 per pet per booking
Should the dog owner notify you before checking in?Yes, During the booking process
BlueBay Grand Esmeralda-All Inclusive is located in a picturesque area surrounded by lush jungle and abundant wildlife, creating a serene retreat. Guests appreciate its proximity to the beach, ocean and Playa del Carmen, which is ideal for excursions. The well-maintained grounds, expansive pool areas and nearby cenote enhance the scenic charm. However, the vast size of the property and distances between amenities can be cumbersome and transportation within the resort could be more frequent.
The breakfast buffet receives high praise for its variety and quality, along with the friendly and attentive service of the waiters. Although some guests note the repetitive nature of the food, the pleasant atmosphere and additional amenities like a 24/7 café contribute to a positive dining experience.
Dinner at the resort is generally well-received, especially in the à la carte and specialty restaurants which offer flavorful and varied meals. The buffet experiences more mixed feedback, citing issues with variety and quality. The reservation system for dinner can also be challenging. Nonetheless, many guests still find the dining options satisfying.
Rooms at the hotel are spacious, clean and comfortable with daily housekeeping; however, they face several maintenance issues, such as faulty locks, non-functioning showers and outdated furniture. Despite their good locations near pools and the beach, issues with odors and humidity are recurrent.
Cleanliness across the hotel presents a mixed picture. While many find the facilities clean and well-maintained with daily room cleaning, several areas, especially common bathrooms and the beach, need better maintenance as they suffer from dirt and uncleaned seaweed.
The staff at BlueBay receives overall positive feedback for their friendliness, attentiveness and service quality. Key members like Janet Rivera are singled out for exceptional hospitality. However, there are isolated incidents of unfriendly and discriminatory behavior from some employees.
Wi-Fi service at the resort is inconsistent with some guests experiencing good connectivity in rooms and outdoor areas, while others face significant issues with unstable and inaccessible internet.
The pool area is a highlight for many guests, featuring lovely and spacious pools with warm water and beautiful views of the beach. However, high demand for sunbeds and occasional seaweed in the water can detract from the experience.
The beach, however, receives more criticism due to prevalent seaweed, algae and general lack of maintenance, leading to unsatisfactory swimming conditions. Improvements in beach cleanliness and maintenance are needed.
Beds offer mixed comfort with many guests enjoying restful sleep on comfortable beds while others face issues with aged mattresses, sometimes leading to uncomfortable nights.
While the resort claims a five-star rating, numerous guests feel it falls short, suggesting it aligns more with a three or four-star experience due to aging facilities, food quality and service lapses. Nonetheless, the staff's efforts and overall experience provide notable strengths in the all-inclusive offering with multiple restaurants, bars and daily entertainment.
Overall, BlueBay Grand Esmeralda-All Inclusive presents a scenic, family-friendly resort with commendable service but significant areas for improvement in maintenance, cleanliness, food variety and amenities to meet the expectations of a five-star hotel.
Categories
Dog Friendly
Beach
Family
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-20 out of 200+ hotels in and around Lafitte