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Entourage sur-le-Lac

Lac-Beauport , 99 Chemin Du Tour-du-lac (Show on Map)

9.0

Excellent

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Summary of reviewsEntourage sur-le-Lac is a top-rated destination noted for its exceptional location, excellent amenities and welcoming atmosphere, making it an ideal choice for travelers seeking relaxation and adventure.

The hotel enjoys a stunning location at Lac Beauport, offering breathtaking lake and mountain views while providing easy access to attractions such as Le Relais ski center and Quebec City. Guests can indulge in numerous on-site activities including ice skating, kayaking, mountain biking and hiking. The serene lakeside setting offers a peaceful escape with the perfect blend of nature and urban convenience.

The rooms are frequently praised for their spaciousness, modern design and luxurious comfort. Beautifully decorated with conveniences such as kitchenettes and functional bathrooms, many rooms offer superb lake views, adding to the overall experience. The accommodations are described as clean, well-maintained and tastefully decorated, fostering a relaxing and homely atmosphere.

Despite some critiques, dining at the hotel generally receives positive feedback, especially for dinner. The restaurant's atmosphere and food quality are notable, though the limited and sometimes overpriced menu and slow service can be areas of improvement. Breakfast receives mixed reviews, lauded for its delicious à la carte and buffet options but noted for not being included, leading to concerns about cost and value.

Guests consistently commend the hotel's cleanliness with rooms and facilities described as spotless and well-maintained. However, some inconsistencies in cleaning services, such as occasional lapses in daily room cleaning, have been reported.

The staff at Entourage sur-le-Lac stand out for their exceptional service, professionalism and friendliness. Many guests highlight the staff's responsiveness and willingness to go above and beyond to ensure a comfortable stay, creating a warm and inviting atmosphere.

Families find the hotel particularly appealing due to its family-friendly amenities and various activities that keep children engaged. The game room and playroom, along with attentive staff and clean facilities, make for enjoyable family getaways.

While the WiFi service can be inconsistent, the gym receives high marks for its modern, well-equipped facilities. The outdoor pool, although smaller than expected, remains a popular feature, complimented by additional activities such as kayaking and a spacious hot tub.

Entourage sur-le-Lac is highly regarded for its comfortable bedding, especially in the main rooms, though sofa beds receive some criticism. Overall, it offers a high-quality, family-friendly resort experience that lives up to its four-star rating, making it a destination worth visiting for those seeking a blend of natural beauty, excellent amenities and a welcoming environment.
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Dog Friendly Hotel

As a hotel property type, Entourage sur-le-Lac likely offers more comprehensive services and amenities suitable for guests with dogs compared to chalets or vacation homes. It may include designated dog-walking areas or pet-sitting services.

Romantic Hotel

Located in Lac Beauport, Entourage sur-le-Lac offers a serene lakeside setting and modern accommodations. The hotel's tranquil environment and stylish design create a romantic retreat.

Hotel with Parking

Located in Lac Beauport, this hotel probably provides convenient parking given its location outside the city center. Hotels located on a lake often offer parking facilities for visitors.

EV charging stations

Hotel with Tennis Courts

This hotel offers tennis courts. It is located near Lac-Beauport, providing a scenic setting for sports and leisure.

Hotel for Yoga

This hotel appears on lists of top yoga hotels in the Quebec area.

4-Star Hotel

This hotel is a high-quality family resort that lives up to its four-star rating. The facilities are well-equipped and well-maintained, offering top-quality training spaces and high-quality amenities throughout. Guests find the rooms to be both spacious and luxurious, providing a comfortable stay.

Hotel with EV Charging Stations

Luxury Hotel

Hotel near Golf Courses

Hotel near Ski Resorts

Hotel for Honeymoon

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Outdoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

Hotel with Outdoor Pool

Hotel with Heated Pool

Room Types

King Room with Mountain View The spacious double room offers air conditioning, soundproof walls, a balcony with mountain views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

King Room with Lake View The spacious double room provides air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

King Studio with Mountain View The spacious studio provides air conditioning, soundproof walls, a balcony with mountain views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

King Studio with Lake View The spacious studio features air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

Quadruple Room with Mountain View The spacious quadruple room features air conditioning, soundproof walls, a balcony with mountain views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

Quadruple Room with Lake View The spacious quadruple room features air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

Loft with Mountain View This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit offers 3 beds.

Classic Suite with Mountain View This spacious suite includes 2 living rooms, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit has 4 beds.

Classic Suite With Lake View This spacious suite comprises 2 living rooms, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as lake views. The unit offers 4 beds.

Family Suite with Mountain View This spacious suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as mountain views. The unit offers 4 beds.

Family Suite with Lake View This spacious suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as lake views. The unit offers 4 beds.

Lac-Beauport Suite This spacious suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, a seating area as well as lake views. The unit offers 3 beds.

Penthouse Suite This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as lake views. The unit offers 2 beds.

Queen Studio with Two Queen Beds - Mountain View The spacious studio offers air conditioning, soundproof walls, a balcony with mountain views as well as a private bathroom boasting a walk-in shower. The unit has 3 beds.

Queen Studio with Two Queen Beds - Lake View The spacious double room features air conditioning, soundproof walls, a balcony with lake views as well as a private bathroom boasting a walk-in shower. The unit has 3 beds.

Penthouse Suite with Two Queen Beds This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with cable channels, soundproof walls, a tea and coffee maker, executive lounge access as well as lake views. The unit offers 3 beds.

Loft Suite This suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This air-conditioned suite is comprised of a dining area, a flat-screen TV with cable channels soundproof walls and a patio. The unit has 2 beds.

About Entourage sur-le-Lac

License: 005736

Guest Reviews

9.0

Excellent

Location

Entourage sur-le-Lac enjoys a truly remarkable location, combining the natural beauty of Lac Beauport with convenient access to several attractions, including the nearby Le Relais ski center and Quebec City. Set against a backdrop of enchanting landscapes, this hotel offers breathtaking views of the lake and picturesque hills. Guests can take advantage of numerous on-site activities, from ice skating and kayaking to mountain biking and hiking. This serene lakeside retreat provides a peaceful escape from city life while still being close to urban amenities.

The hotel's facilities and modern rooms receive high praise for their comfort and luxury. The site is described as beautiful and exceptionally well-located with numerous positive mentions of the splendid lake views. Proximity to both the mountains and Quebec City makes it an ideal spot for various activities and explorations.

With a superb blend of natural beauty, excellent amenities and a prime location, Entourage sur-le-Lac stands out as a top choice for travelers seeking relaxation and adventure. Whether enjoying the tranquil lakefront setting or exploring the nearby city attractions, guests consistently remark on the exceptional setting and the wealth of activities available, making it a destination worth visiting again.

Breakfast

Visitors to Entourage sur-le-Lac often praised the breakfast options available, particularly highlighting the delicious à la carte menu and the high-quality weekend breakfast buffet. Breakfasts at the hotel's restaurant received many positive remarks with guests enjoying the tasty dishes and mentioning the varied and delightful options, though some had reservations about the smoothies.

However, the experience was not uniformly positive. Many reviewers noted that breakfast was not included with their stay, which was disappointing for some, especially given the cost of the meals. Several guests pointed out that the high price of breakfast did not always match the quality with some describing it as average and overpriced. There were also comments regarding the slow service, which added to the frustration, especially when empty tables were available but guests were still unable to be seated.

Despite these issues, several guests enjoyed the convenience of having Nespresso coffee and breakfast granola bars provided in their rooms. The views of the lake from the breakfast area were another highlight, enhancing the overall dining experience. The frozen and rubbery pastries, however, were a noted downside, indicating that there is room for improvement.

In summary, Entourage sur-le-Lac offers a range of breakfast options that many guests find enjoyable and delicious, particularly when dining in the restaurant or opting for the weekend buffet. However, the additional cost and occasional slow service detract from the experience for some.

Dinner

Entourage sur-le-Lac offers a dining experience that generally receives positive feedback for its quality and atmosphere. Visitors appreciate the great food and superb service, often highlighting the restaurant’s friendly atmosphere and pleasant culinary experience. The restaurant’s pizza, specifically made by Xavier and other meals at l'Ilot are frequently noted as very good and tasty.

However, there are some recurring critiques. The menu is described as limited and overpriced with several guests finding the portions to be on the smaller side or the food not justifying the high prices. Specific mentions of gristle in the steak and food not being properly cooked appear in a few reviews, contributing to a mixed impression. Additionally, some visitors reported slow service and challenges in securing reservations, particularly during busy periods.

While the restaurant aims for a high-end dining experience and boasts an exceptional wine list, it occasionally misses the mark for those who find the cost and limited menu options lacking. Despite these drawbacks, many still regard the restaurant as a highlight due to the quality of the food and the warm dining environment, enhanced by live bands during dinner on some evenings.

Rooms

Entourage sur-le-Lac boasts a variety of accommodations that consistently receive high praise for their spaciousness and modern design. Guests often highlight the large, beautifully decorated rooms which many describe as luxurious and comfortable. A majority of the rooms come equipped with conveniences such as kitchenettes, functional bathrooms with double sinks and ample storage space.

Several reviews mention the stunning lake views from corner suites and Lake View Studio Rooms, enhancing the overall stay experience. The comfortable bedding and well-appointed furnishings add to the sense of relaxation and comfort. The penthouse rooms particularly stand out for their size, luxury finishes and superb views.

The attention to detail in room amenities and decor is frequently noted, creating a modern yet cozy atmosphere that guests appreciate. The rooms are described as clean and well-maintained with fresh and tasteful decorations. Guests also express satisfaction with the functional setups that include large countertops and practical design choices.

Although some comments indicate occasional issues, such as musty smells, unclean conditions or small rooms, these seem to be exceptions rather than the rule. On the whole, guests find the accommodations at Entourage sur-le-Lac to be exceptionally comfortable, welcoming and conducive to a relaxing stay.

Beds

Entourage sur-le-Lac boasts a mix of reviews regarding the comfort of its beds, predominantly leaning towards the positive spectrum. Many reviewers praised the main beds for their comfort with terms like "comfortable," "very comfortable," and "super comfortable" frequently mentioned. The quality of the bedding itself often drew commendation, noted for being of good quality and adding to an overall sense of comfort.

However, not all feedback was glowing. Some guests found the beds too firm or too soft, occasionally describing them as lumpy or worn. The sofa beds, in particular, received a substantial amount of criticism with several guests finding them noisy, uncomfortable and unsuitable for children.

Despite these mixed reviews on certain aspects, the main beds at Entourage sur-le-Lac appear to offer a generally pleasant sleep experience with special mentions of their spaciousness and suitability for families. Overall, while some areas could see improvement, the primary sleep accommodations seem to satisfy most guests.

Cleanliness

Entourage sur-le-Lac is highly praised for its general cleanliness across both the site and the rooms with many guests highlighting the impeccable state of their accommodations. Visitors frequently describe their rooms as very clean, super clean and spotless, underlining how tidy and pleasant the environment is overall. The facilities also receive positive remarks for being well-maintained and clean.

However, some guests have noted inconsistencies with the cleaning services. There are mentions of rooms not being cleaned daily with specific areas like bathrooms and room vanities occasionally falling short of expectations. Instances of dusty corners, uncleaned sofa beds and dirty patio furniture have also been reported. Despite these occasional downsides, many visitors still find the property's cleanliness to be top-notch and the setting to be enchanting and rejuvenating.

The hotel itself is described as splendid, offering clean and spacious rooms that add to the comfortable stay. The check-in process is said to be smooth, supported by a staff that ensures cleanliness, which is especially appreciated during the pandemic. Overall, while there are some noted areas for improvement, the majority of guests express satisfaction with the cleanliness and upkeep of Entourage sur-le-Lac.

Staff

Entourage sur-le-Lac consistently receives high praise for its exceptional staff, evident in numerous guest reviews. The staff are described as great, welcoming, very friendly and professional. Their attentiveness and friendliness seem to stand out, creating a warm and inviting atmosphere for visitors. Guests frequently mention the team's willingness to go above and beyond to meet their needs, from starting a bonfire for marshmallows to offering room upgrades.

The hotel's employees are highlighted for their courteousness, charm and helpfulness. They have so seamlessly integrated efficiency with kindness that it leaves a lasting impression on the guests. Despite some remarks about the young staff requiring more training and occasional slow service at the restaurant, the overall sentiment remains highly positive. The staff's effort to ensure guest comfort and the quality of service provided is impeccable, contributing significantly to an exceptional stay.

Guests often note the staff's professionalism, politeness and eagerness to help. Whether through efficient reception services or accommodating guest requests, the courteous nature of the staff plays a crucial role in creating a pleasant experience. Reviews also emphasize the warmth and hospitality shown, making visitors feel comfortable and well-cared for throughout their stay.

The dedication and remarkable service of the team at Entourage sur-le-Lac undeniably enhance the overall guest experience, making it a destination worth considering for a comfortable and welcoming getaway.

Wi-Fi

The reviews of Entourage sur-le-Lac reveal varied experiences with the hotel's wifi. Some guests managed to conduct morning business video calls with the internet provided, indicating that at times, it operates sufficiently for basic needs. However, there were several instances where the wifi was either slow, going out when guests required it or not available at all from check-in until the next morning. Some guests also noted that the internet speed lagged behind their cellular connections and there was no option to rent a Chromecast. Additionally, there were moments when the hotel reception could not be reached by phone, which could add to the inconvenience when facing connectivity issues.

Gym

Entourage sur-le-Lac boasts an impressive gym that has garnered high praise from its guests. The facility is described as large, modern and well-equipped, offering a wide range of machines and weights. Many reviews highlight the top-quality training room and gym equipment, all of which are in good condition. The atmosphere in the fitness room is pleasant, contributing to a positive workout experience. However, some guests have noted that children using the gym can sometimes monopolize the machines and suggested that restricting access for younger patrons would improve the experience. Overall, the gym at Entourage sur-le-Lac is a standout feature, meeting the fitness needs of its clientele effectively.

Pool

The hotel's outdoor pool, while aesthetically pleasing and well-maintained, often appears smaller in person compared to the pictures featured online. Guests frequently noted the heated pool's comforting warmth, which is especially popular among families and children. The pool environment is often enhanced by pleasant music and the overall lovely atmosphere of the outdoor facilities.

Complementing the swimming pool, the hotel also offers a range of activities such as kayaking, paddle boarding and access to a clean and spacious hot tub. The presence of pool tables and ping pong tables adds to the variety of on-site entertainment options.

Additionally, visitors appreciated the free amenities like fresh towels readily available at pool level and the overall well-kept condition of the pool area. However, there were mentions that the pool could benefit from more frequent maintenance and further upgrades to enhance the experience.

Though some might find the pool smaller than expected, the variety of activities, combined with the appealing atmosphere and heated water, generally provide a positive outdoor experience for hotel guests.

Family

Entourage sur-le-Lac excels in catering to families with various activities and amenities designed specifically for children. The hotel boasts a game room and a playroom, which have been praised for keeping the little ones engaged and active. Staff attentiveness and cleanliness of the facilities further enhance the experience, making it a preferred choice for family getaways.

The hotel's design and amenities are highly appealing to family needs, making it an ideal spot for family weekends or vacations. Parents have appreciated the family-friendly atmosphere and the dedicated children's areas, such as rooms with appealing views and convenient small kitchens.

Activities and amenities for kids are well-maintained and plentiful, ensuring that children are entertained throughout their stay. This thoughtful planning results in enjoyable and memorable family moments. From kite surfing to organized activities, there's something for every member of the family to enjoy.

Overall, Entourage sur-le-Lac provides a super clean, well-organized environment that warmly welcomes families and makes the stay comfortable and fun for guests of all ages.

4 Star

Entourage sur-le-Lac is a high-quality family resort that lives up to its four-star rating. The facilities are well-equipped and well-maintained, offering top-quality training spaces and high-quality amenities throughout. Guests find the rooms to be both spacious and luxurious, providing a comfortable stay. While some expected more comfort due to the four-star standard and pricing, overall, the hotel is considered worthy of its rating with adequate service. It's a nice place in a great location, making it definitely worth recommending.

Heated Pool

The heated pool at Entourage sur-le-Lac is a highlight, frequently praised for providing a pleasant experience. Both indoor and outdoor pools are heated and available for long hours, enhancing the relaxation options for guests. The outdoor pool is particularly noteworthy, often described as beautiful and well-maintained, though it can become quite busy given the size of the hotel. Additionally, the establishment features an extra-large outdoor hot tub, also well-heated, adding to the overall appeal of the hotel's amenities.

Outdoor Pool

The outdoor pool at Entourage sur-le-Lac has garnered positive feedback from guests, who describe it as a well-kept and pleasant amenity. Despite being small, the pool is heated, adding an extra layer of comfort for swimmers. Guests have particularly enjoyed the whirlpool feature, contributing to an overall great experience. Whether it's couples enjoying a relaxing dip or visitors making use of the surrounding chairs, the pool area enhances the hotel’s appeal as a top-notch facility.

Luxury

Entourage sur-le-Lac is synonymous with luxury and refinement with guests consistently highlighting the hotel's luxurious ambiance. The overall setting exudes high-end comfort, making it an ideal retreat for those seeking a refined experience. From the contemporary decor to the high luxury rooms, every detail speaks to an elevated standard of hospitality. Guests appreciate the meticulous cleanliness and the attentive, professional staff. This beautiful hotel seamlessly combines modern aesthetics with a luxurious atmosphere, solidifying its reputation as a premier destination for those looking for a high-priced, high-end stay.

Dog Friendly

Entourage sur-le-Lac is known for its pet-friendly atmosphere, making it an appealing choice for travelers with dogs. Guests appreciate the warm welcome extended to their furry companions, noting the adequate facilities provided for pets. The convenience of having their four-legged friends with them during their stay is a significant advantage and many found it perfect for pet travel. Dogs are permitted throughout much of the hotel, allowing for enjoyable cohabitation with other guests' pets. However, it is important to be aware of a few drawbacks. Some reviews mentioned dog hairs in the carpet on arrival and a lingering dog smell in the room during their stay. Additionally, there were frequent instances of dogs barking and occasionally not being kept on a leash. Despite these concerns, the overall sentiment remains positive for pet owners who value the hotel's efforts to accommodate animals.

Yes, Entourage sur-le-Lac has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.

No, a spa isn't available at Entourage sur-le-Lac.

Yes, Entourage sur-le-Lac welcomes dogs.

Yes, parking facilities are available at Entourage sur-le-Lac.

Yes, Entourage sur-le-Lac has a gym.

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