5-Star HotelGrand Hotel Plaza is known for its historic grandeur, central location on Via del Corso, and elegant accommodations. The hotel's stunning architecture, exquisite dining options, and impeccable service offer a classic Roman experience for its guests.
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Summary of reviews related to the '5 Star' categoryThe Grand Hotel Plaza offers a unique blend of historic charm and a prime location for exploring Rome's main attractions on foot, making it a popular choice for those seeking an old-world atmosphere. Despite possessing an impressive grand lobby and some notably beautiful rooms near the entrance, the hotel has received mixed reviews about its five-star status. While some guests appreciate the hotel as a true five-star experience with comfort and amenities, many others feel it falls short of this classification, likening it more to a three-star establishment.
Critics frequently mention the need for upgrades, noting worn paint, outdated rooms, and insufficient maintenance. Complaints also extend to basic services, with several guests reporting issues with housekeeping, and a lack of amenities expected in a five-star setting, such as in-room telephones. The hotel’s breakfast did not meet the expectations of several guests, with comments about it being basic and overpriced.
Service has been another point of contention, with some visitors describing it as lackluster and the staff as not particularly welcoming. However, despite some disappointing experiences, many guests appreciate the hotel’s aesthetic appeal and consider it more attractive than modern, impersonal alternatives. Overall, the Grand Hotel Plaza caters to those who value historic character and location over modern luxury, but prospective guests should temper expectations about its five-star claim.
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