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Summary of reviewsHotel Gottwald excels as a serene and picturesque destination, offering an ideal retreat for nature lovers and those seeking tranquility. Its exceptional location on the city’s outskirts, surrounded by lush forests and close to a large lake and natural park, provides ample opportunities for outdoor activities such as hiking and leisurely walks. The hotel's beautiful courtyard, garden and wellness area add to the relaxing atmosphere, making it a perfect getaway from the hustle and bustle of city life. Conveniently located near a major motorway, it also allows for easy access without the noise interference, making it practical for travelers with cars.
Guests particularly praise the hotel’s breakfast experience for its variety, quality and abundance. The multitude of options, including fresh fruits, plant-based milk and Ronnefeldt teas, caters to a diverse range of tastes and dietary needs. The breakfast buffet is lauded for its completeness and high standard, often viewed as a delightful start to the day. Alongside the praise for breakfast, the dinner offerings also receive high marks. The open buffet and à la carte options are highlighted for their delicious and diverse meals with specific dishes like the beef goulash gaining special recognition. The terrace dining adds an appealing ambiance to the culinary experience.
Room cleanliness and spaciousness receive positive reviews, particularly with family-friendly suites that offer dedicated spaces for children. However, the decor appears outdated and some rooms have maintenance issues that could use addressing. Despite these hiccups, many rooms are described as clean and comfortable with the significant advantage of being spacious.
The staff at Hotel Gottwald is largely commended for their friendliness, helpfulness and dedication. Guests appreciate the welcoming approach of the front desk and overall staff with special mentions of specific employees for their exceptional service. The owner’s hands-on involvement and commitment to guest satisfaction are also praised, although occasional understaffing and less attentive staff members have been noted.
The wellness facilities provide a pleasant surprise for many guests with a nice spa area, clean swimming pool and various additional amenities like saunas and a gym. Though some operational issues like non-working jacuzzis and broken mosaics were reported, many find the wellness section a highlight of their stay, making it a relaxing and enjoyable experience.
As a family-friendly hotel, Gottwald offers various conveniences such as cribs and baby bathtubs, ensuring a comfortable stay for families. While amenities also extend to pet-friendly options, enhancing the overall family experience, the children’s pool being non-operational is a drawback.
The hotel's free WiFi service is appreciated though inconsistent with some rooms experiencing poor connectivity. Nonetheless, it remains a valuable offering for guests.
Overall, while the hotel has aspects that fall short of 4-star expectations, primarily due to outdated furnishings and inconsistent luxury standards, its serene location, friendly staff, excellent breakfast and dinner services make it a solid choice for a relaxing retreat. The potential for improvement in room decor and maintenance could significantly elevate the guest experience.
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