Luxury HotelThis 5-star hotel is ideally located in the heart of Carcassonne, offering a luxurious stay with views of the medieval city. It features the Eliospa spa with an indoor pool, fitness room, wellness area, massages, jacuzzi, hammam, and sauna.
Show more
Summary of reviews related to the 'Luxury' categoryHotel du Roi & Spa by SOWELL COLLECTION offers a mix of experiences, combining elements of luxury and areas that fall short of 5-star expectations. Guests enjoy the beautiful hotel with its luxurious ambiance and atmosphere, featuring luxury rooms, incredible amenities and lovely castle views. The modern decor evokes a five-star look reminiscent of the 90s, maintaining a generally well-maintained, high-end feel.
However, there are several comments highlighting that the hotel is not entirely up to 5-star standards. Some guests mention the small pool with limited sunbeds, paid sauna access and a lack of high-end service and amenities that are expected from a luxury hotel. Issues such as cheap furniture, unclean balconies and initial bathroom problems detract from what should be a premium experience.
While the hotel serves the luxury expectations of many guests well, others feel it does not justify the 5-star rating and price tag. Despite mixed reviews, the luxurious suites, facilities and romantic atmosphere offer a generally opulent experience. The overall style is one of royal luxury, although a few aspects need improvement to genuinely meet luxury hospitality standards.
Show moreRead review summaries for all categories
