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Summary of reviewsEpic Hotel San Luis stands out as a well-regarded destination, praised for its tranquil and serene location, offering a comfortable and relaxing retreat with beautiful views and a quiet environment. Despite being 20 minutes away from the city center, its proximity to main attractions within a 30-minute drive makes it conveniently accessible while allowing guests to enjoy a peaceful escape.
The breakfast experience at the hotel is generally praised for its quality and abundance, featuring a variety of tasty items that cater to different tastes with coffee and brownies receiving special mention. While some guests suggested improvements for more variety and consistency, the overall sentiment remains positive.
The dining experience, particularly dinner, receives high marks for delicious dishes at affordable prices. Guests commend the exceptional quality of food, despite a few noting that some menu items could be better improved.
Rooms at Epic Hotel San Luis earn glowing reviews for their spaciousness, comfort and beautiful decor with many highlighting the lovely mountain views and spotless cleanliness. Although some found the beds a bit soft, the overall comfort is highly rated.
The hotel's cleanliness is a significant highlight with guests noting impeccable rooms and pool areas. The natural lighting and tranquil surroundings further enhance the ambiance, contributing positively to the hotel's appeal.
The staff at Epic Hotel San Luis are noted for their exceptional service with guests frequently highlighting their friendly, attentive and accommodating nature. This high level of hospitality significantly enhances the overall guest experience.
The spa also receives high praise for its friendly and attentive staff and well-maintained facilities, contributing to a relaxing and satisfying visit. Despite minor issues, the overall spa experience is positively reviewed.
The pool area is popular among guests, featuring a beautifully maintained heated indoor pool with perfect water temperature and attractive surroundings. The pool's natural setting with a green area and artificial lagoon adds to the charm, though some guests noted that it could be crowded and suggested earlier opening hours.
Lastly, Epic Hotel San Luis is noted for being family-friendly, offering a safe and enjoyable environment for children with beautiful play areas, playgrounds and a children's menu. Families often choose this hotel for its peaceful atmosphere and activities suited for young guests.
In summary, Epic Hotel San Luis is highly recommended for those seeking a peaceful, comfortable and family-friendly destination with excellent amenities and service.
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