World > Europe > Bulgaria > Kyustendil > Kyustendil > Hotels in Kyustendil > Парк хотел Кюстендил

Парк хотел Кюстендил

Kyustendil , 19 Ulitsa "kalosia" (Show on Map)

8.5

Very Good

➔

Please select your travel dates to see rates and availability

Check In

Check Out

1 room2 guests 1 room, 2 guests

Info

Summary of reviews'Парк хотел Кюстендил' is prominently praised for its exceptional location, seamlessly blending urban accessibility with serene natural surroundings. Positioned at the base of a small mountain and bordering a tranquil pine forest, the hotel offers guests a peaceful retreat just a short walk from the city center. The lush setting is perfect for peaceful relaxation and scenic forest walks, providing clean air and beautiful views.

The breakfast at the hotel earns positive reviews for its delicious and varied offerings, contributing to a satisfying morning experience. Guests appreciate the inclusion of classic Bulgarian dishes, which add a local flair. Dinner receives mixed feedback; while many guests enjoy the plentiful and well-prepared meals, there are some concerns about monotony and occasional service issues. Nonetheless, the overall dining experience is generally rated as good value for money.

Guest rooms are frequently noted for their cleanliness, spaciousness and comfort. Many enjoy the scenic forest views, adding to the tranquil ambiance of their stay. While there are minor critiques about occasional odors and the need for some maintenance, the rooms largely meet guest expectations, offering clean, stylish and relaxing accommodations.

Cleanliness is a strong point for the hotel with the premises, including the pool area, being impeccably maintained. The staff receives high marks for their kindness, politeness and attentiveness, though a few inconsistent interactions are noted.

The spa center is a highlight, featuring a variety of facilities like a steam bath, sauna and jacuzzi. Guests appreciate the quality of these amenities, despite some drawbacks such as a cramped layout, poor lighting and slippery floors. The fitness center also leaves some room for improvement.

The outdoor pool, filled with consistently warm mineral water, is a unique feature, especially appreciated during winter. However, the pool's small size and occasional maintenance issues are mentioned as areas needing attention.

For families, the hotel is a suitable destination, catering well to children and accommodating large groups without significant complaints. While the atmosphere can be lively due to school groups and sports teams, the overall family-friendly vibe is positive.

In summary, 'Парк хотел Кюстендил' presents a compelling option for those seeking a blend of comfort, nature and convenient city access. With its strengths lying in its location, cleanliness and friendly staff, it offers a largely satisfying experience despite some areas needing improvement.
Show more

Categories

Hotel with Spa

This hotel offers a spa and wellness center, an outdoor pool with hot mineral water, a sauna, and a hot tub. The location is quiet, next to the forest, and many guests appreciate the clean spa facilities.

Hotel with Swimming Pool

This 4-star hotel has a spa and wellness center and a swimming pool. The pool area is considered a highlight, and the swimming pool has nice and hot water. The facilities are clean.

Outdoor Pool

Hotel with Parking

Offers parking facilities for guests. This hotel provides on-site parking, enhancing convenience for travelers.

EV charging stations

Accessible Hotel

This hotel features a dedicated room adapted for disabled guests, ensuring comfort and ease of movement. The adapted bathroom includes additional handles for the WC and a high toilet seat, along with an emergency cord.

4-Star Hotel

This 4-star hotel features a bar and a spa and wellness center. It also offers a restaurant, a kids' club, room service, free WiFi, a year-round outdoor pool, a sauna, a hot tub, and a garden. Some rooms have city views and balconies.

Hotel with Outdoor Pool

Парк хотел Кюстендил offers a year-round outdoor pool filled with mineral water at a temperature of 37°C. The pool is situated in a picturesque location surrounded by a pine forest, providing a relaxing environment.

Hotel with EV Charging Stations

Family Friendly Hotel

Romantic Hotel

Hotel with Free Wi-Fi

Business Hotel

Small Hotel

Room Types

Twin Room This air-conditioned twin room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit has 2 beds.

One-Bedroom Apartment Featuring a private entrance, this air-conditioned apartment is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Boasting a terrace with mountain views, this apartment also offers a seating area and a flat-screen TV with cable channels. The unit offers 3 beds.

About Парк хотел Кюстендил

License: КФ-ИКА-675-Б1

Guest Reviews

8.5

Very Good

Location

Nestled at the foot of a small mountain and adjacent to a lush pine forest, Park Hotel Kyustendil boasts an excellent location that harmoniously blends urban convenience with natural tranquility. Guests appreciate the hotel's proximity to Hisarluka Park, offering a serene retreat with beautiful views and clean air. The strategic location provides the best of both worlds—just a 10 to 15-minute walk from the city center, yet enveloped in nature, making it ideal for leisurely forest walks and peaceful relaxation. The surroundings are described as quiet, calm and peaceful, providing a perfect escape from bustling city life. The hotel's positioning at the end of the city ensures that guests can enjoy a combination of scenic forest views and easy access to local attractions, shopping and dining. This unique setting makes Park Hotel Kyustendil a clean, well-maintained and highly rated choice for visitors seeking both convenience and a connection with nature.

Breakfast

At Park Hotel Kyustendil, the breakfast experience garners positive feedback for its variety and taste. Many guests appreciate the convenience of having both breakfast and dinner provided with several reviews praising the delicious and well-prepared meals. The breakfast buffet is frequently described as very good with some guests highlighting its plentiful and varied offerings.

Classic Bulgarian dishes periodically make an appearance, enhancing the local flair. However, some reviews mention that the breakfast experience can be monotonous and lacks variety, especially for a 4-star hotel. Despite these few criticisms, a majority of guests find the breakfast sufficiently satisfying and enjoyable.

Dinner

At Парк хотел Кюстендил, guest experiences with dinner seem quite mixed. On the positive side, numerous travelers appreciate the convenience of having both breakfast and dinner provided with many praising the food as delicious and plentiful. The kitchen is held to a good standard, offering a diverse and well-prepared menu, which enhances the overall dining experience for many guests.

However, there are notable inconsistencies in the dining service. Some review segments point out that the evening meals can be somewhat monotonous and lacking in variety. There are accounts of underwhelming quality with some diners describing the food as cold and the buffet selection limited. Moreover, there are criticisms about the poor organization and the buffet not meeting the expected standards with numerous reports of small serving dishes and an inadequate amount of food.

An unfortunate incident reported includes unprofessional behavior from restaurant staff, which detracted from the dining experience for some. Despite these areas of improvement, the hotel still provides good value for money, particularly through special offers. Overall, while the dinner experience at the hotel receives mixed feedback, the quality of the food remains a highlight for many guests.

Rooms

The rooms at Парк хотел Кюстендил are consistently praised for their cleanliness and comfort. Many guests have noted that the rooms are spacious, providing ample space to relax. The views, particularly those overlooking the forest, are highlighted as a fantastic feature, offering a tranquil and scenic backdrop. The bathrooms are mentioned as comfortable, enhancing the overall convenience of the rooms. Despite some minor issues such as occasional odors or maintenance needs in some rooms, the general consensus is that the accommodations are clean, welcoming and match their descriptions. The stylish furnishings in some rooms add a cozy and pleasant touch, although a few guests have suggested that renovations could enhance the experience further.

Beds

The beds at Парк хотел Кюстендил receive mostly positive feedback for their comfort with many guests highlighting them as extremely comfortable. The bedding is often noted as nice and several reviews commend both the beds and pillows for their comfort. However, a few guests found the pillows and bed mattresses less satisfactory, describing the pillows as terrible and some mattresses as a bit too soft. Despite these occasional issues, the general consensus is that the beds provide a comfortable and restful experience.

Cleanliness

'Парк хотел Кюстендил' receives high praise for its cleanliness from guests. Descriptions consistently highlight that rooms and all common areas are notably clean, warm and well-maintained. Many reviews affirm that the staff goes above and beyond to ensure everything is spotless. The hotel’s rooms are not just clean but impeccably so with surfaces meticulously maintained. Guests have remarked on the ideal cleanliness throughout the hotel, including the pool, which features warm mineral water. Even the corridors, noted for being perfectly heated, receive favorable comments despite a few mentions of a less-than-clean carpet. Overall, the cleanliness and comfort of the facilities are frequently emphasized, suggesting that the hotel pays great attention to hygiene, contributing to a pleasant and serene environment for its visitors.

Staff

Guests at 'Парк хотел Кюстендил' consistently highlight the positive demeanor of the hotel staff. Many reviews commend the staff for being kind, polite and cheerful with several noting their responsiveness and attentiveness to guest needs. A considerable number of visitors felt welcomed by the smiling and professional reception staff, appreciating their competence and helpful attitude. However, there were mentions of inconsistent experiences, such as the occasional less helpful or abrupt interactions and a noted lack of professionalism from some staff members. Despite these few criticisms, the overall impression is one of a friendly and courteous team, contributing positively to the guest experience. Some specific areas, like the kitchen staff, were not as favorably received, indicating room for improvement in certain sections of the hotel service.

Spa

Tucked away in the serene embrace of nature and mineral waters, Парк хотел Кюстендил is best appreciated for its tranquil and natural surroundings. The spa center, a highlight for many guests, boasts a variety of essential facilities, including a steam bath, sauna and jacuzzi. Notably, the sauna and jacuzzi have received commendations for their quality.

However, the experience isn't without its drawbacks. The spa area, although expansive, is situated in the basement and can feel cramped and poorly lit. Several guests found the layout disorganized with slippery floors and chaotic installations, making the spa somewhat challenging to navigate. The absence of basic amenities, such as towels and a water dispenser, along with inadequate lighting in the sauna, detracts from the overall experience.

The fitness center leaves room for improvement, described as small with limited space for relaxation. Despite the room for enhancement, the basic spa procedures suffice for a relaxing stay and the inclusion of the sauna and steam room in the open spa center is appreciated. While it's clear the spa center is a point of attraction, these details suggest it lacks the refinement and convenience that one might expect from a top-tier hotel facility.

Pool

The pool facilities at Парк хотел Кюстендил evoke mixed reactions from guests, yet many appreciate the unique features on offer. One standout highlight is the outdoor pool, filled with mineral water at a consistent temperature of 37 degrees Celsius. Set in a picturesque location, surrounded by a pine forest, it offers a pleasant and relaxing outdoor experience. Guests particularly enjoy the thermal aspect of the pool, which provides an enjoyable retreat even in the winter months.

However, several reviews point out that the pool is relatively small, which can be a drawback, especially when the hotel is fully booked. Cleanliness and maintenance of the pool have also been areas of concern for some guests. The indoor jacuzzi facilities were non-operational during certain stays, which was disappointing for those looking to enjoy all available amenities.

Overall, while the mineral and thermal qualities of the outdoor pool are a clear advantage, the size, cleanliness and maintenance aspects need attention to meet guest expectations more consistently.

Family

Парк хотел Кюстендил appears to be a good choice for families seeking a child-friendly environment. Many reviews highlight the hotel's suitability for families with children, making it an appealing destination for family vacations. Guests have reported no significant complaints, even from larger groups, suggesting the hotel can handle various needs and preferences.

It's worth noting that the hotel often hosts large groups of children, such as school camps and sports teams, which might contribute to a lively and sometimes noisy atmosphere. Despite this, the overall impression is positive, indicating that families are likely to enjoy their stay.

While the hotel offers opportunities for corporate events and conference tourism, it remains a popular family destination. However, for those traveling with pets, this hotel might not be ideal, as pets are not allowed. Still, solo travelers and families are highly recommended to consider this hotel for a pleasant stay.

Outdoor Pool

Парк хотел Кюстендил's outdoor pool garners mixed reviews overall. Guests praise the cleanliness and warmth of the mineral and thermal waters, noting that the pool remains enjoyable even in winter. The outdoor hot spring pool is described as very beautiful, making it a standout attraction for visitors. However, there are concerns regarding its size and maintenance with some guests suggesting the pool could benefit from being extended and improved. Issues such as insufficient sun loungers and the need for renovation in the outdoor spa area have also been highlighted. Despite these points, measures are reportedly being taken to address the pool's capacity and enhance the overall experience.

Yes, Парк хотел Кюстендил has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Парк хотел Кюстендил.

No, Парк хотел Кюстендил doesn't allow dogs.

Yes, parking facilities are available at Парк хотел Кюстендил.

No, Парк хотел Кюстендил doesn't have a gym.

Location Show Map

More Options