Ace Hotel Kyoto

Kyoto 35.00950700, 135.75984600 , Nakagyo-ku Kurumayacho 245-2 (Show on Map)
9.2
Excellent


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Summary of reviewsAce Hotel Kyoto garners strong praise across various aspects, making it a highly recommended choice for travelers. The hotel's location is often cited as unbeatable, situated directly above a subway station and in close proximity to Nishiki Market and numerous dining and shopping options. This centrality offers guests easy access to major tourist attractions and an immersive experience in local culture.

In terms of dining, the breakfast options are diverse and well-prepared, providing a delightful start to the day. Guests appreciate the mix of Japanese and American dishes with some standout favorites like avocado toast and eggs benedict. The dining experience extends into dinner with three on-site restaurants, including Mexican and Italian themes, along with a praised rooftop bar and coffee shop. Despite limited operating hours for some facilities, the food quality and service receive commendations.

The rooms at Ace Hotel Kyoto are noted for their chic and comfortable ambiance, blending classic and contemporary design elements. Modern amenities such as vinyl record players, Bluetooth speakers and deep bathtubs enhance the guest experience. Although some guests mentioned minor issues with lighting and soundproofing, the stylish decor, comfortable beds and well-appointed interior remain highlights.

Cleanliness receives high marks with guests describing the hotel and rooms as immaculate and well-maintained, contributing to a comfortable and stylish atmosphere. The staff's friendliness and professionalism further elevate the overall experience with many guests praising their exceptional service and attentiveness.

While the hotel's wifi service is mostly reliable, a few guests noted occasional connectivity issues and defective Smart TVs. On the fitness front, the 24-hour gym and unique cherry blossom view provide a pleasant workout environment, complemented by free rental bicycles.

Families find Ace Hotel Kyoto accommodating with amenities like baby cots, diaper pods and books for kids enhancing their stay. The hotel's safe and thoughtful setup, combined with friendly staff, makes it a suitable choice for family travel.

The beds are generally praised for their comfort, although some guests noted minor issues with pillows. The presence of a record player in rooms adds a unique touch that enhances the ambiance.

As a four-star establishment, Ace Hotel Kyoto impresses with its luxurious feel, quality service and comprehensive facilities that cater well to both leisure and business travelers.
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Luxury Hotel
Ace Hotel Kyoto combines modern design with traditional Japanese elements, creating a unique and stylish atmosphere. Its central location, vibrant dining scene, and exceptional service make it a popular choice for luxury travelers.

Dog Friendly Hotel
This hotel is listed as pet-friendly. While specific amenities for dogs are not detailed, the hotel's pet-friendly status makes it a viable option.

Romantic Hotel
Designed by Kengo Kuma, it offers a contemporary take on Kyoto's aesthetic. It provides a stylish and modern setting for a romantic stay.

Business Hotel
Ace Hotel Kyoto provides a range of spaces suitable for both serious meetings and low-key lunches. It offers well-equipped private rooms designed to facilitate team collaboration and creative planning.

Accessible Hotel
Ace Hotel Kyoto offers two wheelchair accessible rooms. The hotel is centrally located and provides wheelchair access throughout its facilities, including the rooftop bar and courtyard garden. The hotel blends traditional Japanese design with modern amenities and is known for its stylish atmosphere.

Hotel with Gym
Ace Hotel Kyoto is equipped with a gym for guest use. It supports guests who want to keep up with their fitness.

5-Star Hotel
Ace Hotel Kyoto features bicycle rentals for guests' convenience. The property boasts stylish accommodations with a focus on modern design and art. It features multiple dining options and a vibrant atmosphere.

Hotel for Honeymoon

Family Friendly Hotel

Room Types
Standard King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Standard Twin Room Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Deluxe King Room Providing free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 1 bed.

Deluxe Twin Room The spacious twin room provides air conditioning, soundproof walls, a terrace with city views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

Historic King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Historic Twin Room Offering free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned twin room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 2 beds.

Tatami Suite This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, tatami, soundproof walls, a minibar as well as city views. The unit has 4 futons.

Ace Suite This spacious suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Loft Suite This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 2 beds.

Guest Reviews
9.2
Excellent
Location
Ace Hotel Kyoto's location consistently receives high praise from guests for its unbeatable convenience and centrality. Positioned directly above a subway station, it provides effortless access to transportation and seamless connectivity to major tourist attractions. Numerous reviews highlight its proximity to Nishiki Market and the surrounding shops, trendy cafes and high-quality restaurants, making it a prime choice for both convenience and immersion in local culture.

The neighborhood is described as lively and youthful, filled with excellent dining options and situated in the heart of Kyoto. Guests find it easy to explore the city's central districts with many attractions within walking distance. The hotel's modern design and well-maintained facilities further enhance the overall experience, making Ace Hotel Kyoto not just a place to stay, but a gateway to everything Kyoto has to offer.

Breakfast
The breakfast at Ace Hotel Kyoto has received a lot of praise from guests with many describing it as great, excellent and delicious. The breakfast options are diverse, offering both Japanese and American dishes that are well-prepared and satisfying. The atmosphere of the breakfast dining area has also been positively noted with a relaxing and open setting, sometimes extending to a pleasant rooftop or terrace experience.

Guests have highlighted specific favorite dishes, such as avocado toast and eggs benedict, which stand out as memorable. While some found the breakfast a bit pricey and the menu somewhat limited, the overall quality and taste of the food make it worth the cost. The breakfast service is generally quick and friendly, although there were occasional comments about the speed of service.

Many guests appreciated the stylish presentation and the special feeling the breakfast provided, despite a few finding certain charges additional and expensive. Families noted that breakfast for kids is not included and options for children were limited, but the hotel provided child-friendly amenities upon request.

In summary, the breakfast at Ace Hotel Kyoto is well-regarded for its variety, quality and pleasant dining environment, making it a recommended experience for many guests.

Dinner
The dining experience at Ace Hotel Kyoto has been widely praised by guests, reflecting a blend of great food, excellent service and a diverse range of options. The hotel boasts three on-site restaurants, including a Mexican-themed restaurant and an Italian restaurant, both of which have garnered positive feedback for their fantastic food and cocktails. Guests have also enjoyed the rooftop bar and found the overall food quality to be good. Notably, the happy hour's tacos and cocktails have been highlighted as fabulous.

Beyond the restaurants, a coffee shop within the hotel has been appreciated for its good coffee and food. Room service was also applauded, particularly the pizzas and caesar salad with grilled chicken, which were described as phenomenal. Several guests enjoyed dining at all available venues on the property and noted the professionalism of the staff who provided helpful dining recommendations.

Despite the glowing reviews, some guests noted limited operating hours for certain facilities and expressed disappointment with the bar/restaurant facilities on weekdays. However, the abundance of great restaurants and shops in the surrounding area provided good alternatives.

In summary, Ace Hotel Kyoto offers a varied and delightful dining experience with an emphasis on quality food and excellent service, although checking operating hours may enhance the overall experience for future guests.

Rooms
Reviews of Ace Hotel Kyoto highlight the chic and comfortable ambiance of the hotel rooms with many guests praising the spaciousness and stylish design. The rooms are described as clean, beautifully appointed and well-equipped with modern amenities like vinyl record players, Bluetooth speakers and deep bathtubs. Beds and linens are noted for their high comfort, contributing to a restful stay.

Guests appreciate the thoughtful touches in interior design, combining classic and contemporary elements seamlessly. The rooms offer a good size for Japanese standards and include cozy window seats and functional, well-made furniture. Larger room types, like the deluxe twin, are ideal for families.

While some reviews mention that rooms can be on the dim side or lack proper soundproofing, overall, the atmosphere and design leave a positive impression. The integrated facilities, such as an Italian restaurant and well-maintained common areas, add to the hotel's appeal.

Attention to detail in room amenities, including the deep bathtubs and curated decorations, enhance the guest experience. Despite occasional mentions of rooms not being spacious for the price or minor issues with cleanliness, the majority of reviews commend the stylish decor, comfortable beds and inviting atmosphere of the rooms.

Beds
The beds at Ace Hotel Kyoto garner mostly positive feedback from guests, highlighting their comfort and quality. The majority of reviews describe the beds as very comfortable with soft mattresses contributing to a pleasant and restful sleep. Many guests appreciate the spaciousness of the beds, noting their large size and the firm yet comfortable nature of the bedding.

However, there are a few critiques regarding pillows, which some guests found uncomfortable or unsatisfactory in terms of firmness and height. Issues were noted such as strong pillow smells and the desire for more customizable pillow options. Despite these minor inconveniences, the overall experience with the beds remains favorable. The design of the bed frames also adds to the stylish aesthetic of the rooms, enhancing the overall guest experience.

In addition to the comfort of the beds, the presence of a record player in the room adds a unique and enjoyable touch to the stay, further enriching the ambiance and making the Ace Hotel Kyoto a recommended choice for travelers seeking both style and comfort.

Cleanliness
Ace Hotel Kyoto receives high marks from guests for its outstanding cleanliness. Visitors consistently describe the hotel and its rooms as very clean, immaculate and spotless. Many guests highlight the cleanliness as one of the standout aspects of their stay with comments noting that the rooms are tidy, comfortable and spacious. The attention to cleanliness extends to hard-to-reach areas, ensuring a consistently excellent standard of hygiene.

Additionally, the hotel's newly opened status contributes to its pristine condition with both the common areas and private rooms maintained to a high standard. The hotel's design and cleanliness add to a comfortable and stylish atmosphere, which guests find appealing. The staff's friendliness and helpfulness further enhance the overall positive experience, making the stay even more enjoyable.

There are a few mentions of minor issues, such as visible mildew in the shower and house dust in some rooms, but these are outweighed by the overall satisfaction expressed by guests. The hotel’s consistent cleanliness, combined with its modern design and friendly staff, makes it a highly recommended choice for travelers seeking comfort and style in Kyoto.

Staff
The guest reviews for Ace Hotel Kyoto highlight the exceptional quality of its staff. Guests repeatedly praised the staff for going above and beyond in their duties, showing courteousness and providing outstanding service. They described the team as super friendly, extremely helpful and very welcoming. The front desk staff, in particular, received accolades for their efficiency and proficiency in English.

Reviewers noted the staff's genuine friendliness, professionalism and accommodating nature. They were impressed by the attentive service, even during busy times and appreciated the personalized touches, such as being greeted warmly and remembered upon return visits.

The staff's customer service was often described as polite, kind and remarkably hospitable. Their warm and thoughtful demeanor left a positive impression on many with guests mentioning the staff's superb response and assistance with smiles. Even during moments of high demand, the service was unwaveringly exceptional.

Overall, the staff at Ace Hotel Kyoto, from the front desk to the restaurant, were characterized by their kindness, attentiveness and a high level of professionalism, contributing significantly to the hotel's welcoming atmosphere and making it a standout choice for travelers seeking a memorable stay.

Wi-Fi
The Ace Hotel Kyoto garners mixed impressions when it comes to its wifi services. Many guests have praised the hotel for providing strong, stable, reliable and high-speed wifi that worked brilliantly throughout their stay. This reliable internet service, combined with convenient tech features like Wi-Fi, outlets and USB ports strategically placed around the bed, ensures that guests' needs are adequately catered to. Moreover, guests appreciated the capability to log into personal streaming accounts such as U-next or Amazon Prime Video on the TV screen in their rooms.

However, not all experiences were seamless. Some guests faced issues with the wifi, describing it as poor and inconvenient with the need to repeatedly log in multiple times a day. Additionally, there were a few reports regarding defective Smart TVs that marred the overall tech experience.

In sum, while many guests enjoyed strong and uninterrupted wifi at the Ace Hotel Kyoto, there were a few instances where the internet and TV capabilities did not meet expectations. Despite these occasional hiccups, the advantage of having numerous high-quality shops nearby and modern technological amenities contributes positively to the overall stay.

Gym
Ace Hotel Kyoto offers a well-equipped and updated gym that provides a comfortable workout experience. Guests have positively highlighted the availability of the gym 24 hours a day, ensuring flexibility for all schedules. One unique feature is the gym’s cherry blossom view, which adds a pleasant and distinctive element to the exercise environment. Additionally, visitors appreciated having access to fitness facilities and found them to be modern and well-maintained. The hotel complements this with free rental bicycles, adding to the variety of fitness options available. Overall, the gym and fitness amenities significantly contribute to the comfortable and enjoyable experience at the hotel.

Family
Ace Hotel Kyoto proves to be an excellent choice for families looking to explore the city. The hotel provides a range of thoughtful amenities specifically designed to cater to families. For those traveling with infants or toddlers, baby cots and diaper pods are readily available, ensuring the youngest family members feel at home. The presence of books for kids adds a layer of entertainment for young readers, making it easier for parents to keep them occupied.

The staff at Ace Hotel Kyoto is consistently praised for their friendly and helpful demeanor, contributing to an outstanding overall experience. They are efficient and go out of their way to accommodate families' needs, from early check-ins for those with infants to being generous with reservation changes. Practical touches like the three-way bathroom setup for families of three highlight the hotel's attention to detail in making family stays more convenient.

Additional family-friendly amenities include the provision of toiletries and yukata as standard, enhancing the comfort of the stay. Facilities are noted to be safe for families, ensuring peace of mind for parents. The hotel even offers free bikes, which can be an exciting way for families to explore the surrounding areas together.

However, it is worth noting an isolated comment regarding the hotel being cold and unfriendly towards families with children, yet this doesn't align with the majority of positive feedback. Overall, Ace Hotel Kyoto stands out as a family-friendly destination where parents and children alike can enjoy their stay.

4 Star
Ace Hotel Kyoto stands out as a four-star establishment that successfully merges quality service and comprehensive facilities. Guests often highlight the luxurious, four-star feel of both the hotel's amenities and overall ambiance. The beautiful design and good quality toiletries contribute significantly to the sense of comfort and luxury. The experiences shared suggest that a stay at this hotel offers a comfortable and memorable journey, consistent with what one would expect from a four-star hotel.

Business
Ace Hotel Kyoto stands out in the heart of Kyoto as an ideal choice for business travelers. Its reputation is bolstered by its convenient location, making it a prime spot for those in town for work-related purposes. The hotel offers great facilities tailored for business needs, including dedicated business areas and rooms equipped with essential business amenities.

Guests consistently praise the helpful and friendly staff, especially the front desk team, for going above and beyond in assisting with business matters. The staff's readiness to provide solutions, such as quickly offering a large shopping bag upon check-out, exemplifies their dedication to service.

The trendy atmosphere of Ace Hotel Kyoto adds a touch of style to the business travel experience, ensuring a comfortable yet fashionable stay. Moreover, while the hotel is perfect for business, it doesn't fall short for those on leisure trips, providing a balanced environment for all types of travelers. Adding to the convenience is the proximity to Shinpungwan, making it a strategic location for business engagements in Kyoto.

Guests also enjoy the culinary delights with mentions of very nice taco dinners, adding to the overall positive experience. Ace Hotel Kyoto clearly sets a high standard for business-friendly accommodations in a bustling city.

Accessible
The Ace Hotel Kyoto has been praised for its accessibility and convenience for guests with disabilities. The hotel is located in an accessible area with easy access to public transportation, including a direct connection to the subway and nearby station exits. The lobby area provides accessible seating and the overall space is accommodating. Guests have noted the hotel's barrier-free facilities and child-friendly rooms, making it a welcoming environment for families and business travelers alike. The hotel's good location and competitive pricing further enhance its appeal. Additionally, the staff's responses to accessibility needs have been positively highlighted.

Luxury
The Ace Hotel Kyoto offers an exceptional stay with a focus on luxury and style. The hotel boasts high-end decor and luxury amenities, creating an overall upscale experience. Guests have described the property as beautiful, spacious and luxurious with a standout vibe that is both amazing and inviting. Designed by renowned architect Kengo Kuma, the hotel features stylish, luxury-styled rooms and luxurious surroundings. The decor is thoughtful and calm, emphasizing human friendliness alongside luxury.

The hotel’s luxurious spaces are complemented by high-end shops and stunning design features, such as high-end doors. While some guests noted that it may be pricier than many other luxury hotels and that the level of luxury fell short of traditional expectations of Japanese hospitality, the majority found the atmosphere exceptional and the design detail-oriented.

Overall, the Ace Hotel Kyoto provides a trendy and luxurious environment, offering a beautiful and stylish aesthetic that allows guests to feel enveloped in luxury.

Romantic
The Ace Hotel Kyoto offers a captivating romantic ambiance, creating an ideal setting for couples. Guests have highlighted the serene environment, contributing to a good vibe throughout their stay. The hotel's space, designed by renowned architect Kengo Kuma, adds a touch of sophistication and charm, perfect for special occasions such as anniversaries or birthday celebrations. Despite a few mentions that it may not be particularly romantic, many visitors have found it to be an excellent choice for creating lasting memories with loved ones.

Dog Friendly
Ace Hotel Kyoto offers a welcoming environment for guests traveling with their dogs. The hotel allows pets, making it convenient for dog owners who want to stay with their furry friends. Positive feedback highlights the availability of dog-friendly amenities and the ease of bringing dogs into the hotel. Unlike other places that mandate pets to be kept in cages, Ace Hotel Kyoto only requires dogs to be carried near the front desk and elevator, offering more freedom and comfort.

Guests appreciated that they could book rooms with balconies, adding an extra touch of convenience and enjoyment. Amenities and supplies geared towards pets are a priority, ensuring that dogs feel as comfortable as their owners. Families found their stays enjoyable, indicating that the pet policies contributed to a positive experience. While dining with pets wasn't an option, room service, including offerings from Stumptown Coffee, sufficed and the hotel's favorable location further enhanced the stay.

Overall, the Ace Hotel Kyoto's pet-friendly approach, combined with various amenities and thoughtful policies, made for a pleasant stay for both guests and their dogs.


No, Ace Hotel Kyoto doesn't have any pool.

No, a spa isn't available at Ace Hotel Kyoto.

Yes, Ace Hotel Kyoto welcomes dogs.

No, parking facilities aren't available at Ace Hotel Kyoto.

Yes, Ace Hotel Kyoto has a gym.

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