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Summary of reviewsThe Royal Emporium Incheon Airport is highly praised for its prime location, proximity to Incheon Airport and convenient shuttle services. Guests find it ideal for layovers, early flights and easy access to downtown Seoul. The area surrounding the hotel is vibrant, offering a variety of restaurants, cafes and amenities, while also providing a peaceful environment with beautiful views.
The breakfast experience at the hotel offers a large buffet with a mix of Korean and Western items, especially enjoyable during the weekend. However, the quality and variety have received mixed reviews with some noting limitations in fruit and vegetable options. The overall dining atmosphere has also been critiqued for its resemblance to a school canteen and occasional noisiness.
Rooms at the Royal Emporium are lauded for their modern, stylish design, spaciousness and cleanliness. Guests find them well-equipped, cozy and comfortable with some featuring beautiful views of the sea or river. Despite a few mentions of smaller and older rooms, the overall condition and amenities are positively regarded.
Cleanliness is a standout feature of the hotel with facilities maintained to high standards. Guests commend the spotlessness of the rooms and bathrooms, contributing to a quiet and cozy ambiance. This aspect is complemented by the hotel's modern design and friendly staff, offering good value for money.
The staff are frequently described as friendly, helpful and professional with notable multilingual capabilities. They provide exceptional service, assisting with various needs and contributing significantly to positive guest experiences. However, some guests have noted occasional unresponsiveness to messages and calls.
Experiences with the beds are mixed; while some guests find them exceptionally comfortable, others describe them as too firm or even uncomfortable with issues such as worn-out mattresses. This variability in bed comfort is a point of consideration for potential guests.
Overall, the Royal Emporium Incheon Airport is recognized for its strategic location, clean and comfortable rooms and dedicated staff, making it a reliable choice for travelers despite some areas with mixed feedback.
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