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Summary of reviewsRamada Encore by Wyndham Kuwait Downtown garners high praise for its excellent, central location in Kuwait City. Its proximity to prominent attractions, shopping centers, restaurants and cultural hubs makes it an ideal choice for both leisure and business travelers. Guests appreciate the impressive city views from the rooftop and select rooms, as well as the convenience of public transport and essential services nearby. The hotel staff is commended for their hospitality and efficiency, enhancing the overall appeal of the location.
The breakfast experience is generally well-received with guests enjoying the delicious and varied food options and the pleasant dining atmosphere of the clean, well-furnished breakfast room. The friendly service, scenic views from the rooftop terrace and breakfast delivery during Ramadan are notable highlights. Although some guests suggest a wider variety of breakfast items, the majority find the offerings satisfactory.
The dining experience in the hotel's restaurant sees mixed reviews. While many praise the food's quality and the spectacular views from the rooftop cafe, some find the cost high and not always justified. The smoking area in the dining space is a point of discomfort for nonsmokers. Nevertheless, the daily provision of water, tea and coffee along with responsive service is appreciated.
Room cleanliness and comfort are positively noted with many guests commending the immaculate state of the rooms and common areas. Spacious rooms with modern amenities and beautiful views receive special praise. However, some reviews point out the need for renovation and better soundproofing. Despite occasional maintenance issues and smaller room sizes, the hotel offers reasonable value for money.
Staff interactions are frequently highlighted for their friendliness, helpfulness and professionalism. The team’s welcoming nature and attentiveness significantly enhance the guest experience, even though there are occasional mentions of delays during reception.
Free WiFi receives positive feedback for its stability and speed, particularly in guest rooms, despite occasional issues with coverage in the gym and lobby areas.
The gym is well-regarded for its size but is noted for lacking essential equipment and frequent closures. The parking situation, while appreciated for being free and easy to find, could benefit from better organization and more shaded spaces.
For family stays, the hotel is lauded for its clean, comfortable environment and the convenience of connected rooms. The beds are praised for their comfort, although their smaller size is a recurrent issue.
Overall, Ramada Encore by Wyndham Kuwait Downtown is praised for its excellent location, clean environment and helpful staff, making it a good choice for both leisure and business travelers. While there are areas for improvement, such as room amenities and gym equipment, the hotel generally provides a satisfactory and comfortable stay. Show more
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Categories
Business Hotel
This hotel provides attentive service and a welcoming atmosphere. It offers essential amenities and a convenient location in downtown Kuwait, suitable for business travelers.
4-Star Hotel
This hotel offers comfortable accommodations in downtown Kuwait. It is a suitable choice for travelers seeking convenience and essential amenities. Guests can expect well-maintained rooms and easy access to nearby attractions.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Business Suite Non SmokingProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 3 beds.
Business Suite SmokingProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as city views. The unit offers 3 beds.
Standard Room Non SmokingOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit offers 1 bed.
Standard Room SmokingOffering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit has 1 bed.
Junior Suite Twin Non SmokingProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit offers 3 beds.
Junior Suite Twin SmokingProviding free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned suite provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit offers 3 beds.
Classic Twin Room - Non-SmokingProviding free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit offers 2 beds.
Classic Twin Room - SmokingProviding free toiletries and bathrobes, this twin room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a seating area as well as garden views. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
The Ramada Encore by Wyndham Kuwait Downtown is praised for its excellent, central location, making it a top choice for both leisure and business travelers. Situated conveniently in the heart of Kuwait City, the hotel offers easy access to a wide array of attractions, including parks, malls such as Al-Asima and Al-Hamra and significant landmarks like the Kuwait Towers and Al-Mubarakiya Market. Guests appreciate being close to shopping centers, restaurants and cultural hubs, all within walking distance or a short drive.
The hotel also boasts impressive views, particularly from its rooftop and select rooms, allowing guests to enjoy the city's architecture and skyline. Its proximity to tourist spots, public transport and essential services makes it highly conducive for those wishing to explore the city thoroughly. Moreover, the location is noted for being family-friendly and offering good value for money. Visitors also commend the hotel staff for their hospitality and efficiency, further enhancing the overall appeal of the hotel's prime location.
Breakfast
The breakfast experience at Ramada Encore by Wyndham Kuwait Downtown receives generally positive feedback from guests with many highlighting the delicious and varied food options. The breakfast is often described as excellent, very good or fantastic with an enjoyable and diverse selection. Some guests appreciated the extensive and high-quality food choices available, including fresh fruit and an eggs station, along with beautiful views from the rooftop terrace and breakfast room.
The breakfast room itself is noted for being lovely, luxurious, clean and well-furnished, contributing to a pleasant dining experience. Friendly and pleasant service, particularly at the Vue restaurant, further enhances the breakfast experience for many guests. The availability of breakfast delivery during Ramadan and the option to enjoy breakfast on a roof balcony with scenic views are additional perks mentioned in reviews.
However, some guests feel that the variety of breakfast items could be improved with a few mentioning the limited options and lack of Western-style food. There are also remarks about the high price of breakfast not being included in the room rate, which some guests find a bit expensive for the range offered. While the breakfast is frequently praised for being delicious and satisfactory, there's a recurring suggestion to introduce more variety to cater to diverse tastes and preferences.
Dinner
The dining experience at Ramada Encore by Wyndham Kuwait Downtown has garnered mixed reviews. Guests often praise the delicious and fresh dishes served in the restaurant, noting that while the food isn't cheap, the generous portions and good taste make it worthwhile. The rooftop cafe and restaurant are highlighted for their spectacular and fantastic views, which offer a memorable dining atmosphere. However, the cost of dining at the rooftop venues is considered high and some guests have found the quality not up to their expectations.
While the food menu is extensive and covers a variety of tastes, the restaurant choices within the hotel itself are relatively limited. Guests appreciate the daily provision of water, tea and coffee and commend the prompt response from the staff when assistance is needed.
On the downside, the dining floor being a smoking area has been a major discomfort for nonsmoking guests with some finding it hard to breathe. Additionally, the behavior of younger patrons in the rooftop cafe has sometimes been disruptive. Though the main restaurant area and pool could use some refurbishment, there are nice restaurants within walking distance of the hotel, providing alternative dining options for guests.
Rooms
The rooms at Ramada Encore by Wyndham Kuwait Downtown receive mixed reviews. Positively, guests appreciate the clean, comfortable rooms that often come with modern amenities. Many highlight the comfort of the beds and the effectiveness of the air-conditioning. Rooms that are spacious or come with a beautiful city view are especially noted with suites often receiving high praise for their size and comfort. Upgrades and late check-outs are appreciated customer service gestures.
However, a significant number of guests have pointed out that many rooms are quite small with outdated decor and often in need of serious renovation. Issues such as poorly maintained bathrooms, lack of soundproofing and some old furniture detract from the overall experience. There are occasional complaints about unpleasant smells and non-functional aspects of the bathroom facilities. Despite some drawbacks, for those looking at an economical stay with essential comforts, this hotel may still offer reasonable value.
Beds
The beds at Ramada Encore by Wyndham Kuwait Downtown are predominantly praised for their comfort with many guests finding them incredibly cozy and conducive to good sleep quality. There are several positive mentions of comfortable mattresses and bedding that contribute to an overall restful experience. However, a recurring issue among the reviews is the size of the beds, which many guests found to be notably small compared to their expectations and other hotels. While comfort is consistently highlighted, the bed size appears to be a common point of dissatisfaction with some guests even describing the beds as not suitable for sleeping due to their small dimensions. Additionally, there were a few mentions of bed noise and requests for extra bed sheets due to discomfort with extra beds. Despite this, the majority of reviews commend the bed comfort, suggesting a mixed but generally positive bedding experience at the hotel.
Cleanliness
The Ramada Encore by Wyndham Kuwait Downtown receives predominantly positive feedback regarding its cleanliness. Many guests have repeatedly mentioned that both the rooms and common areas are very clean, well-maintained and tidy. The hotel is described as clean and comfortable with many emphasizing the immaculate state of the rooms and bathrooms. There are highlights about the clean and fresh scent in the corridors and reception area, alongside the cleanliness of amenities such as towels and bedding. Guests often mention the clean and spacious nature of the rooms, as well as good housekeeping services ensuring everything remains spotless.
However, there are occasional remarks pointing out inconsistencies. Some reviews indicate issues with specific areas such as dirty hallway carpets and an unpleasant smell in certain parts of the hotel. A few comments also note that the hotel's cleaning standards could use some improvement with specific emphasis on better housekeeping and renewal of bath towels.
Overall, the consensus points to a high standard of cleanliness at the Ramada Encore by Wyndham Kuwait Downtown, making it a favorable choice for those prioritizing hygiene and comfort in their stay.
Staff
The staff at Ramada Encore by Wyndham Kuwait Downtown have received a wealth of positive feedback, highlighting their friendliness, helpfulness and professionalism. Guests frequently praised the team for being very cooperative, responsive and quick during check-in and check-out processes. These compliments extend not only to individual members such as Mr. Mustafa and Mr. Al-Essa, who were mentioned for their exceptional service, but to the reception and restaurant staff as well. Visitors noted that the staff's welcoming nature and attentiveness significantly enhanced their stay. The hotel's service-minded and competent personnel, particularly those at the rooftop bar, contributed to many guests' positive experiences. However, there were occasional mentions of inflexibility or delays during reception, suggesting room for improvement. Despite these rare criticisms, the dedication and supportive attitude of the hotel staff stood out, making many stays enjoyable and comfortable.
Wi-Fi
The internet experience at Ramada Encore by Wyndham Kuwait Downtown has generally received positive feedback from guests. WiFi is noted to have good coverage in most areas of the hotel with many describing the connection as stable, fast and excellent. Guests appreciated the quick and reliable internet, particularly in their rooms. However, there are some mentions of spotty WiFi in the gym and weak signals in the seating areas of the lobby. Overall, the WiFi service at this hotel has been praised for its speed and stability, ensuring a satisfactory connection for most visitors throughout their stay.
Gym
The fitness amenities at Ramada Encore by Wyndham Kuwait Downtown receive mixed feedback. Guests appreciate the gym's size and location, often describing it as nice, pretty good and very good. However, several reviews highlight a lack of essential equipment with some noting that it is poorly equipped despite its large size. The gym's hours of operation are also a concern with mentions of it being frequently closed. Overall, while the gym is generally well-regarded, it could benefit from better equipment and availability.
Parking
Ramada Encore by Wyndham Kuwait Downtown offers free parking on site, though feedback on the parking experience is mixed. Some guests appreciate the availability and ease of finding parking spaces, noting that parking is available and the parking lot is easy to locate. However, there are several mentions of the parking spaces being tight and unorganized with some guests finding it challenging to manage luggage due to the distance from the parking area to the hotel entrance. Additionally, there is a lack of shaded parking, making the area less ideal during hotter periods. The parking situation might be somewhat of a maze and could use better organization. Despite these drawbacks, the private parking area is a valuable amenity, even if it lacks sufficient and shaded spaces. Overall, the hotel provides parking, but it may not meet the expectations of all guests.
Family
Ramada Encore by Wyndham Kuwait Downtown emerges as an excellent choice for families, particularly those vacationing with children. Guests frequently highlight the clean and comfortable environment, making it suitable for families. The availability of connected rooms adds a layer of convenience for those traveling with kids. Despite a rare concern about the family atmosphere, the overwhelmingly positive feedback indicates that the hotel caters well to families, ensuring a pleasant stay for both parents and children alike.
4 Star
Ramada Encore by Wyndham Kuwait Downtown is praised for its clean and comfortable rooms that generally meet four-star expectations. Guests often highlight the amiable, helpful and professional nature of the staff, contributing to a pleasant stay. The hotel is also considered very good for its price, making it a worthwhile option for various durations. However, some reviews note that certain services and facilities fall short of four-star standards, suggesting room for improvement in this area.
Business
Ramada Encore by Wyndham Kuwait Downtown is a strong contender for business travelers seeking convenience and quality service. Guests highlight its suitability for business meetings with corporate facilities and business services that meet professional needs. The hotel staff, particularly mentioned is Mr. Mustafa, receive praise for their helpfulness and first-class service, effectively addressing business-related issues promptly. The reception team is also noted for their politeness and assistance. Although one guest mentioned a small sink in a business suite, overall, the rooms on higher floors are appreciated and the hotel offers good value for money. Many guests felt comfortable and plan to return for future stays, attesting to its suitability for work-related travel.
Yes, Ramada Encore by Wyndham Kuwait Downtown has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Ramada Encore by Wyndham Kuwait Downtown.
No, Ramada Encore by Wyndham Kuwait Downtown doesn't allow dogs.
No, parking facilities aren't available at Ramada Encore by Wyndham Kuwait Downtown.
Yes, Ramada Encore by Wyndham Kuwait Downtown has a gym.